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problem with spotify premium

problem with spotify premium

Avatar of martinav1
Casual Listener
2019-04-06 07:28 AM

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offline

Plan

Free/Premium

Country

italy 

Device

iphone 6s

Operating System

iOS 12.1

 

My Question or Issue

 

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4 Replies

Avatar of Billy-J
Spotify Star
Spotify Star
2019-04-06 08:26 AM

Hey @martinav1, and welcome to the community.

Hope you're doing great! 

 

To help you better, have you downloaded the songs before your device went offline?

Keep me posted 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of martinav1
Casual Listener
2019-04-06 09:15 AM
yes of course, the songs are downloaded, that’s why i don’t understand why
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Avatar of Billy-J
Spotify Star
Spotify Star
2019-04-06 06:11 PM

Hey @martinav1.

 

Thanks for the reply! 

No worries. Could you try a clean reinstall of the app?

 

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of martinav1
Casual Listener
2019-04-06 06:51 PM
ok, i will try
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