superscription renewal

[Islamelnebishy]

Hello, 
I can't renew my subscription.. I'm in cairo, Egypt. 
 it's just doesn't work when i pay to renew it. 
and i tired different paying methods and i made sure that they work, but it doesn't work to renew.. it just keeps loading "for ever".

My Question or Issue

[Billy-J]

Hey @Islamelnebishy, thanks for reaching out to the Community!

Could you try this using a different browser or private window? If that doesn’t help, attach a screenshot of what you’re seeing so I can take a closer look. Make sure to hide sensitive information when you’re posting to the Community.

Let me know how this goes!

[Islamelnebishy]

Hey Billy, 

Thanks a lot for your answer. 
I tried 2 different browsers and an incognito window and I had the same result. 
Everything goes well until the loading of the payment itself.. it keeps loading really "forever". 
and i tried a different card. .same result. 
and i already used these cards with other online payments and they work well. 

here you will find an attachment for the screenshot. 

[Billy-J]

Hey @Islamelnebishy, 

Thanks. Could you let me know if this also happens when you create a new account? 

If not, I’ll suggest steps on how to transfer content from your old account to the new one.

Keep me posted. 

[Islamelnebishy]

Well, I tried it. 
and i'm still getting the exact same result. 
seems really strange. 

[Billy-J]

Hey @Islamelnebishy, 

Got it. The last thing we could try is if this happens on a different device, such as a computer if possible? 

Keep me in the loop 🙂 

[Islamelnebishy]

Hey @Billy-J, 

Yes, I tried this already. and it also led to the same result.
is there a any other chance that it could work ?  

Really thanks for your suggestions and time. 

[Billy-J]

Hey @Islamelnebishy,

Could you try to see if this happens when you try a different network connection, such as switching to a different wifi network or cellular data network (carrier and data rates apply).

If you see no change after trying this, then I’d recommend getting in touch with your payment provider as they can further help with this.

Have a great day ahead!

[islamnebishy]

Dear @Billy-J, 

Wow, It worked. 
So, I tried from a friend's phone, in a different wifi network... 

i tired already before form 3 different devices and it didn't work.. so it's maybe the wifi.. don't know. 
but it worked and i renewed it.. 

So, thanks a lot for your help and patience.. i really appreciate it. 

Wish you a good day!

[Billy-J]

Hey @islamnebishy,

You’re most welcome. I'm happy to hear everything is good to go. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!