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Plan
Premium
Country
Colombia
I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method.
I already contact my bank and they say my card is ok and can process electronic payments, so it looks like there is an issue with Spotify trying to process the payment?
please help!
Hey there @stvnc1006!
Are you sure your credit card has enough balance for the price of Spotify Premium?
hi @mosohodPeti, yes, My credit card has enough balance for this payment!
Hmm, thats odd.
In that case I suggest you try paying with PayPal, as maybe your credit card type isn't supported. If you don't already have a PayPal account, create one.
Let me know how it goes! 🙂
Hey @stvnc1006,
Besides what @mosohodPeti suggested, you can also try again, this time using different browsers in your computer (not mobile). Don't forget to clear cache/cookies before.
Hope this helps!
Until now, i have tried at least 5 times, with different credit cards, adscribed to different banks, all assured to have enough balance, and be active and able to perform online and recurrent payments.
In all of them: A red rectagle showing me " An errror has ocurred, please try again or search your issue". I have checked with my bank, I live in Colombia so we have no option for a PayPal payment. What should I do?
Also, contacted Spotify via Twitter, didn't got an answer.
EDIT: Typo
Hey @imtparra,
Thanks for that. I know you've been through most of the items bellow, but please make sure you meet all these requirements. I hope it's more helpful!
Still not working?
If you've checked all the above and still can’t sign up for a subscription, here are some extra things to try:
Hola, tengo el mismo problema, lograste resolverlo?
I am also having the same error and have tried all of the troubleshooting methods that have been suggested and that you've performed with no prevail. Only difference is that I am in Italy vice Columbia. I am curious to know if your problem was ever fixed and how.
hi @Pittypit,
I spent many hours chatting with Spotify support on Facebook and calling to my bank. My bank confirmed that my card was able to process international payments without issues even, when I tried to do the payment the bank did not see any try in its system, so they suggested me to contact to Spotify. Then Spotify realized that they did not accept my payment method or something like that. at the end, I don't know if my bank did something or Spotify did something but I was able to get the premium membership using my card, the payment was processed successfully.
Hola,
Finalmente pude resolverlo, contacte el soporte de spotify por facebook y estuve hablando con mi banco, al final Spofity dijo que no aceptaba mi metodo de pago pero mi banco decia que mi tarjeta estaba habailitada para hacer pagos internacionales. Al final no sé si Spotify hizo algo o mi banco cambio algo respecto a mi tarjeta, pero de repente ya pude hacer el pago sin problema.
Hi, I would be grateful if you could tell me how to contact Spotify as I am facing the same problem.
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