unable to log in

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unable to log in

lindanugyen
Newbie

So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no way of contacting them its frustrating because on the hacked one I paid premium and if there is a way that I can cancel that Spotify I would be extremely happy. This account is the one without the premium.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Re: unable to log in

Rock Star 22
Rock Star 22

Hey @lindanugyen, No worries! 

 

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. 


If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.


I hope this helps!

Billy-JRock Star 22
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