Album Library has emptied

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Album Library has emptied

Casual Listener

Premium

Country UK

 

Device

Macbook Pro

Operating System

iOS 10.15.6

 

My Question or Issue

 

The album section of my library has emptied overnight. Only one album still appears in that tab but all other albums are 'gone'. I have looked up some albums that should be in my library and they are still marked as 'in my library' (although I don't show up there) so that I would have to 'remove' and then re-add every album individually.

This is only an issue in the laptop version, as my library is still intact on my phone. But I would love to avoid spending several hours recovering the laptop-app-library one-by-one.

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Album Library has emptied

Rock Star 23
Rock Star 23

Hey @YakH

 

Thanks for trying that step. Could you also perform a clean reinstall of the app following these steps

If you're still having trouble, attach a screenshot of what you're seeing exactly and I'll take a closer look 🔍

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
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Re: Album Library has emptied

Rock Star 23
Rock Star 23

Hey @YakH, thanks for reaching out to the Community!

 

Could you try logging out > Restart Mac > log back in? You can restart your Mac by going to  menu > Restart. 

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Album Library has emptied

Casual Listener

Thank you for your reply.

Have tried this, unfortunately, it has not done anything for my album-library.

Highlighted
Solution!

Re: Album Library has emptied

Rock Star 23
Rock Star 23

Hey @YakH

 

Thanks for trying that step. Could you also perform a clean reinstall of the app following these steps

If you're still having trouble, attach a screenshot of what you're seeing exactly and I'll take a closer look 🔍

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Album Library has emptied

Casual Listener
Thank you for your help!
This solved the issue and my whole library of saved albums is back in place.
Highlighted

Re: Album Library has emptied

Rock Star 23
Rock Star 23

Hey @YakH,

 

You're welcome! I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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