Can't Play this Song right now.

[GhostlyRoyale]

Only on my PC app, spotify gives me an error that I can't play music and that to check if i have the file. I've reinstalled it already and still have the same issue. Any fix for this? The web player and every other device works. My firewall isn't blocking it either and has worked in the past.

Plan

Premium

Country

USA

Device

(PC)

Operating System

(Windows 10)

[Jeremy]

Hi there @GhostlyRoyale,

Thank you for posting in the Community. Let's take a closer look into this together 🙂

We can see that you mentioned that you reinstalled the app, however - can you confirm if you performed the steps provided under Clean reinstall? This will make sure there's no old cache files causing this.

If that doesn't do the trick we recommend that you remove all lines from your hosts file by following the steps bellow:

1. Open Notepad as an administrator (right-click > Open as Administrator)
2. Go to File > Open, and navigate to C:\Windows\System32\drivers\etc
3. Choose All Files instead of Text Documents next to the File Name box
   1. You'll see a handful of files, pick hosts and click Open.
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address
   1. Examples may look like 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!