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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299434 Views

96 replies

90 likes

  • 299434 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163298 Views

235 replies

44 likes

  • 163298 Views
  • 235 replies
  • 44 likes

Superuser Contribution User Created Playlists Error Message

PlanPremiumCountry DeviceiPhone Operating SystemiOS 15.6 My Question or IssueI'm an employee who is having an issue where my personal playlist's are not showing up on my mobile device. Every time I go to open & play one of my 100+ personal playlists,...

Casual Listener

Plan Premium Country   Device iPhone  Operating System iOS 15.6   My Question or Issue I'm an employee who is having an issue where my personal playlist's are not showing up ...

Dian

Spotify Legend

378 Views

3 replies

0 likes

  • 378 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to stop recommendations

I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian music starts playing and ruins my whole vibe. I ski...

Casual Listener

I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian ...

Michelle155

Newbie

1278 Views

4 replies

1 likes

  • 1278 Views
  • 4 replies
  • 1 likes

Superuser Contribution List of all Spotify Auto Generated Mixes

My Question or IssueI wanted to know if there was a way to see a list of every single genre and nano-genre that Spotify generates. I know there are a few recommended on the home page but I know this barely scratches the surface compared to how many t...

Visitor

My Question or Issue I wanted to know if there was a way to see a list of every single genre and nano-genre that Spotify generates. I know there are a few recommended on the home page but I know thi...

OscarDC

Moderator

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song sent from a friend plays totally different song in the app

Sometimes when friends send me direct links to songs in iMessage, I'll click on the link and it will play a totally different song. It doesn't happen all the time, but enough to be a real nuisance. I've told my friends and they'll resend the link, bu...

Regular

Sometimes when friends send me direct links to songs in iMessage, I'll click on the link and it will play a totally different song. It doesn't happen all the time, but enough to be a real nuisance. I...

geodegrl2251

Regular

1420 Views

2 replies

0 likes

direct links
iMessage
iphone
  • 1420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot delete empty playlist folder

PlanPremiumVersion8.7.48.1062CountryThe NetherlandsDeviceHP Chromebook x360 14b-ca0550ndOperating SystemGoogle Chrome OS 103.0.5060.114 My Question or IssueI cannot delete the empty playlist folders in my account. I saw this used to be an issue for q...

Newbie

Plan Premium Version 8.7.48.1062 Country The Netherlands Device HP Chromebook x360 14b-ca0550nd Operating System Google Chrome OS 103.0.5060.114   My Question or Issue I cannot ...

Eni

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find discover weekly at all.

Hi, I'm listening to Spotify through the web browser on my Chromebook (not the app) and everything is normal and fine but I can't find the discover weekly playlist anywhere. I looked through the 'made for you' topics and the 'discover' topic but none...

Visitor

Hi, I'm listening to Spotify through the web browser on my Chromebook (not the app) and everything is normal and fine but I can't find the discover weekly playlist anywhere. I looked through the 'mad...

Vasil

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist items is missing after reopening app that not used for few days

Hi, I think I found a bug. If Spotify app on mobile wasn't used for few days, and then re-opened some playlist items will be missing. Steps to reproduce:1. Look for ASOT 1065 (or any other playlist with lots of tracks).2. Listen it for some time. 3. ...

Regular

Hi,    I think I found a bug.  If Spotify app on mobile wasn't used for few days, and then re-opened some playlist items will be missing.    Steps to reproduce: 1. Look...

rndm2

Regular

679 Views

7 replies

0 likes

  • 679 Views
  • 7 replies
  • 0 likes

Superuser Contribution Recently played playlists option has disappeared on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update, the recently played playlists has gone. This was the main feature I u...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Dian

Spotify Legend

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why are some songs not available?

Just wondering why are there songs like “Friend like Me” by Robin Williams not be able to add it to my playlist. There a lot of songs that I would like to add to my playlist.

Casual Listener

Just wondering why are there songs like “Friend like Me” by Robin Williams not be able to add it to my playlist. There a lot of songs that I would like to add to my playlist.

OscarDC

Moderator

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alphabetically Sorting Playlists - songs out of place

PlanPremiumCountryCanada My Question or IssueI sorted my playlist by title, but some songs are out of place. Last time I checked, A comes before N and W on the alphabet.

Newbie

Plan Premium Country Canada   My Question or Issue I sorted my playlist by title, but some songs are out of place. Last time I checked, A comes before N and W on the alphabet. 

Eni

Moderator

1154 Views

2 replies

0 likes

  • 1154 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why are recommended songs at end of my playlist in an asian language I don't speak?

PlanPremiumCountryNew Zealand DeviceSamsung tablet & Spotify on Desktop computerOperating SystemWindows 10 My Question or IssueMy playlist has new & older western pop songs in it- from 1970-2022.For some bizarre reason, when I look at the recommended...

Regular

Plan Premium Country New Zealand   Device Samsung tablet & Spotify on Desktop computer Operating System Windows 10   My Question or Issue My playlist has new & older west...

Alex

Spotify Legend

1430 Views

5 replies

0 likes

  • 1430 Views
  • 5 replies
  • 0 likes

Superuser Contribution App isn't liking songs when I heart them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jeremy

Spotify Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my playlists disappeared!

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS My Question or IssueI just got a new phone and logged into my Spotify yesterday. Everything was perfectly fine until today and my playlists have disappeared. I’m afraid someone was able to hack ...

Visitor

Plan Premium Country USA Device iPhone 13 Operating System iOS   My Question or Issue I just got a new phone and logged into my Spotify yesterday. Everything was perfectly fine until t...

Jeremy

Spotify Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't play music on headphones but can play on speakers (PC)

PlanFreeCountryPolandWindows 10 When I try to play music on my headphones (USB)on computer app spotify shows "spotify can't play this now. If you have a file on your computer you can import it". When I use speakers (mini jack) it works.Any ideas how ...

Newbie

  Plan Free Country Poland Windows 10   When I try to play music on my headphones (USB)on computer app spotify shows "spotify can't play this now. If you have a file on your computer...

Vasil

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird local file behaviour

PlanPremiumCountryItalyDeviceSamsung A52s 5G I have noticed a weird thing when using local files. I noticed that when in a playlist if you transition from a 48khz sample rate local file to a 44.1khz sample rate local file or to a regular spotify trac...

Music Fan

Plan Premium Country Italy Device Samsung A52s 5G   I have noticed a weird thing when using local files. I noticed that when in a playlist if you transition from a 48khz sample rate local...

Francesco10

Music Fan

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify deleted songs from my playlist

So I recently got kicked out from a family account and got my own Spotify premium. After logging in again, Spotify seemed to have loaded some kind of back-up from last year. Deleted playlists are back and songs are missing from my normal playlist.Is ...

Newbie

So I recently got kicked out from a family account and got my own Spotify premium. After logging in again, Spotify seemed to have loaded some kind of back-up from last year. Deleted playlists are bac...

Jeremy

Spotify Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Disable Spotify desktop app screen visualizer that dims and obscures screen with useless animations

How do I turn off this animated Spotify desktop app screensaver that just showed up on Windows, Mac, and web desktop apps? Within 10 seconds of idle time it dims the Spotify app, obscuring the screen with animated particles and a dumb spotlight on th...

Casual Listener

How do I turn off this animated Spotify desktop app screensaver that just showed up on Windows, Mac, and web desktop apps?  Within 10 seconds of idle time it dims the Spotify app, obscuring the ...

Shadowy

Casual Listener

2524 Views

6 replies

1 likes

  • 2524 Views
  • 6 replies
  • 1 likes

Superuser Contribution Downloaded Songs Refuse to Play

PlanPremiumCountryUSDevice:iPhone 8 Operating SystemiOS 15.5 Recently I went for a few days without using Spotify because I was on vacation, but upon trying to use it again none of my downloaded songs would play. I have over 3,000 songs downloaded me...

Newbie

Plan Premium Country US Device: iPhone 8 Operating System iOS 15.5   Recently I went for a few days without using Spotify because I was on vacation, but upon trying to use it again non...

Dian

Spotify Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Download Limit

PlanPremiumCountrySwitzerlandDeviceComputerOperating SystemWindows 10 professional, 21h2 My Question or IssueI wanted to download my songs on my new pc and when I clicked on it I have this message.I tried to sign out everywhere in the account panel b...

Regular

Plan Premium Country Switzerland Device Computer Operating System Windows 10 professional, 21h2   My Question or Issue I wanted to download my songs on my new pc and when I clicked on ...

Dian

Spotify Legend

973 Views

3 replies

0 likes

Music
  • 973 Views
  • 3 replies
  • 0 likes