Downloaded list disappeared

[barcelo16]

Plan

Premium

Country

Mexico

Device

(iPhone 11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I download different list on my mobile and suddenly some of the list in downloaded before the new list disappeared, so I can’t increased the number of list or music to download in my mobile, I have enough capacity on my cellphone. 

[Jeremy]

Hey there @barcelo16,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!