Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302267 Views

96 replies

91 likes

  • 302267 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165661 Views

238 replies

44 likes

  • 165661 Views
  • 238 replies
  • 44 likes

Spotify Playlists doesn't update

PlanPremiumCountryUnited StatesDeviceAll (IOS/WINDOWS/WEB)Operating System(iOS 13, Windows 10)Username/URIspotify:user:12163575812My Question or IssueMany of the public and Spotify created playlists are not updating for me.Particularly the playlist b...

Casual Listener

Plan Premium Country United States Device All (IOS/WINDOWS/WEB) Operating System (iOS 13, Windows 10) Username/URI spotify:user:12163575812 My Question or Issue Many of the public and Spot...

Emilia_8

Community Legend

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

Spotify Connect not syncing

PlanFree/PremiumCountryUSADeviceONKYO TX-NR686, iPhone 8, Thinkpad Operating SystemiOS 13.6.1 Windows 10 Pro My Question or IssueConnect controls between devices do not work. Ex: Spotify is playing on Onkyo. From PC I can skip songs, but cannot click...

Newbie

Plan Free/Premium Country USA Device ONKYO TX-NR686, iPhone 8, Thinkpad  Operating System iOS 13.6.1 Windows 10 Pro   My Question or Issue Connect controls between devices do not ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Superuser Contribution Different music for "Daily Drive"

I am really enjoying aspects of "Your Daily Drive". Unfortunately, the playlist seems to have been generated when I was listening to The Americans soundtrack a few months ago. It's an okay soundtrack, but I don't want to hear it every day. I think th...

Casual Listener

I am really enjoying aspects of "Your Daily Drive". Unfortunately, the playlist seems to have been generated when I was listening to The Americans soundtrack a few months ago. It's an okay soundtrack...

djmoskito

Casual Listener

2963 Views

8 replies

9 likes

  • 2963 Views
  • 8 replies
  • 9 likes

I can't delete an empty folder

For some reason I can't delete a playlist folder I have created so I google'd it. I found a thread here and learned that my playlist structure might be corrupted, and that the support can check it.It would be very nice if someone could look into it, ...

Casual Listener

For some reason I can't delete a playlist folder I have created so I google'd it. I found a thread here and learned that my playlist structure might be corrupted, and that the support can check it. ...

YoungGoji

Visitor

2063 Views

6 replies

1 likes

bug
  • 2063 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't get playlists to actually play. I keep getting sent to a random que of music.

PremiumUSA Device: iPhone X My Question or IssueWhen I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle but the green play button on the top right of the playlist continues to be on ...

Visitor

Premium USA   Device: iPhone X   My Question or Issue When I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle ...

Ivan

Spotify Legend

522 Views

1 replies

0 likes

Que Problems
shuffle
  • 522 Views
  • 1 replies
  • 0 likes

Separate artists and friends

.PlanPremiumCountrySpain Device(iPhone, Mac mini, Ipad)Operating System(iOS, Mac Os) My Question or IssueIf I add / follow an artist, this should only appear in "Artists", in "Your Library ". If I add/follow a "friend" it should only appear in "Follo...

Roadie

. Plan Premium Country Spain   Device (iPhone, Mac mini, Ipad) Operating System (iOS, Mac Os)   My Question or Issue If I add / follow an artist, this should only appear in "Art...

Emilia_8

Community Legend

474 Views

1 replies

0 likes

Artists follow
Friends Follow
Your Library
  • 474 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution All songs in library

Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"

Casual Listener

Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"

Ivan

Spotify Legend

988 Views

2 replies

0 likes

  • 988 Views
  • 2 replies
  • 0 likes

Playlist SEO: account followers and general playlist popularity

PlanPremiumCountryThe Netherlands My Question or IssueI'm wondering if account followers have any impact on playlist visibility? So I imagine having a big account following could be a quality signal for Spotify, boosting the visibility of the playlis...

Regular

Plan Premium Country The Netherlands   My Question or Issue I'm wondering if account followers have any impact on playlist visibility? So I imagine having a big account following could be ...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Playlist SEO: overoptimized titles & descriptions

PlanPremiumCountryNetherlands My Question or IssueI love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm concerned I might have overoptimized the title and descriptions.1. ...

Regular

Plan Premium Country Netherlands   My Question or Issue I love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm...

2380 Views

0 replies

2 likes

listmaker
Playlists
seo
  • 2380 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Don't have Discover Weekly after month of heavy listening

PlanPremiumCountryRussiaDeviceiPhone 11, MacBook, PC, LG TVOperating SystemiOS, MacOS, Windows, WebOS My Question or IssueHello everyone, I am heavy listener of Spotify for one month, I moved there from Apple Music as soon as Spotify launched in Russ...

Casual Listener

Plan Premium Country Russia Device iPhone 11, MacBook, PC, LG TV Operating System iOS, MacOS, Windows, WebOS   My Question or Issue Hello everyone, I am heavy listener of Spotify for o...

Ivan

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

[All Platforms][Discover] Differentiate between bands with the same name in Discovery.

I often get songs on my Discover Weekly / Release Radar that are from a band I don't follow or listen to, but shares a name with a band I do like. Three specific examples are Low, Devo, and Oliver. There seem to be multiple bands with those names, fo...

Music Fan

I often get songs on my Discover Weekly / Release Radar that are from a band I don't follow or listen to, but shares a name with a band I do like.  Three specific examples are Low, Devo, and Oli...

734 Views

0 replies

0 likes

All Platforms
  • 734 Views
  • 0 replies
  • 0 likes

Superuser Contribution Added songs not showing on my followers playlist

I have a playlist name: Timmy49and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have added. I have try to unfollow the playlist and follow it ...

Visitor

I have a playlist name: Timmy49 and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have adde...

Ivan

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Uploading your collection to the cloud

PlanFree/Premium ... for now...will seeCountryCanadaDeviceVarious androids, and google chromes, PCsOperating SystemWindows 10, Android My Question or IssueWith GPM closing I am looking at alternatives to switch to. Spotify is high on my list, but can...

Newbie

Plan Free/Premium ... for now...will see Country Canada Device Various androids, and google chromes, PCs Operating System Windows 10, Android   My Question or Issue With GPM closing I ...

dinomight

Spotify Star

4071 Views

1 replies

3 likes

cloud
Upload
  • 4071 Views
  • 1 replies
  • 3 likes

Playlists organization

PortugalPremium I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a kind of file explorer so we can easily organize everything.In ...

Casual Listener

Portugal Premium   I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a ...

svante111

Casual Listener

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Songs That Artist Is "Featured On" Don't Show Up In Artist's "Liked Songs"

Plan: Premium DuoCountry: USA Device(iPhone 7, Macbook Pro 2017, Microsoft Surface Go)Operating System(iOS 10, Catalina, Windows 10) My Question or Issue:When liking any song that an artist is featured on, it will show in my overall "Liked Songs" lis...

Casual Listener

  Plan: Premium Duo Country: USA   Device (iPhone 7, Macbook Pro 2017, Microsoft Surface Go) Operating System (iOS 10, Catalina, Windows 10)   My Question or Issue: When...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

My liked songs are gone!!

OPlanFree/PremiumCountryHello! Hundreds of my liked songs (all of them! Have disappeared, please help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

OPlan Free/Premium Country Hello! Hundreds of my liked songs (all of them! Have disappeared, please help! Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, A...

AdamDamon

Spotify Star

540 Views

3 replies

2 likes

  • 540 Views
  • 3 replies
  • 2 likes

Real Time lyrics....in the United States

When is this feature going to be released in the US???? I might switch back to Apple Music over this even though I love Spotify. As someone hard of hearing it's nice to be able to see the lyrics when listening to a new song...and not the "story" of t...

Visitor

When is this feature going to be released in the US???? I might switch back to Apple Music over this even though I love Spotify. As someone hard of hearing it's nice to be able to see the lyrics when...

433 Views

0 replies

4 likes

  • 433 Views
  • 0 replies
  • 4 likes

Local files now contains files from D: drive. How do i change it back to only C: drive?

Since a few days ago the local files started showing files from another drive (which has approximately 10.000 mp3 files. This clutters my whole local files tab and makes it extremely slow to search or open, sometimes the program even crashes because ...

Visitor

Since a few days ago the local files started showing files from another drive (which has approximately 10.000 mp3 files. This clutters my whole local files tab and makes it extremely slow to search o...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution QR Scan plays any song but the one I scanned

A friend shared a Spotify code with me and my Spotify app recognised it and all seemed well except Spotify plays any song but the one I scanned & it recognised. It seems to have added other songs it thinks I'll like but will only play them. I tried a...

Visitor

A friend shared a Spotify code with me and my Spotify app recognised it and all seemed well except Spotify plays any song but the one I scanned & it recognised.    It seems to have ad...

Ivan

Spotify Legend

5247 Views

2 replies

0 likes

  • 5247 Views
  • 2 replies
  • 0 likes

I added this song to My Liked Songs and I can't remove it when I press the Heart button

PlanFreeCountryRomaniaOperating System Windows 10 My Question or IssueI can't remove the song and if my playlist reaches that song, it automatically stops, even if i have it on Repeat. It just suddenly stops.

Regular

  Plan Free Country Romania Operating System  Windows 10   My Question or Issue I can't remove the song and if my playlist reaches that song, it automatically stops, even if i...

Billy-J

Spotify Star

824 Views

8 replies

0 likes

  • 824 Views
  • 8 replies
  • 0 likes