Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300098 Views

96 replies

90 likes

  • 300098 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

164049 Views

235 replies

44 likes

  • 164049 Views
  • 235 replies
  • 44 likes

Solved!! Reset my library

Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from erasing data from device settings but it just erases the dow...

Visitor

  Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from e...

c34r

Newbie

34246 Views

2 replies

0 likes

  • 34246 Views
  • 2 replies
  • 0 likes

Solved!! how to download a list of liked artists

I mostly use spotify in my browser on windows 10 as listen when working.I would like to download a list of the artists I have liked over the last 2 years or so in plain text or spreadsheet format.There seems to be no way of copying and pasting anythi...

Regular

I mostly use spotify in my browser on windows 10 as listen when working. I would like to download a list of the artists I have liked over the last 2 years or so in plain text or spreadsheet format. ...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Saved albums not populating

PlanStudent PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13 My Question or IssueSaved albums aren’t populating. THOUSANDS of albums are now gone from my library. I’ve done all the typical reset procedures and nothing has helped. My library of ...

Newbie

Plan Student Premium Country USA Device iPhone 11 Operating System iOS 13   My Question or Issue Saved albums aren’t populating. THOUSANDS of albums are now gone from my library. I’ve ...

AdamDamon

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Specfic playlist keeps on skipping

Hey, I'm playing a specific playlist and it keeps on skipping the song every millisecond for that specfic playlist(UNDERTALE soundtrack) and for the rest it works. Any tips on how to fix this or what should I do? I'm using an MI device with MIUI Glob...

Visitor

Hey, I'm playing a specific playlist and it keeps on skipping the song every millisecond for that specfic playlist(UNDERTALE soundtrack) and for the rest it works. Any tips on how to fix this or what...

Billy-J

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

No "Discover Weekly" playlist after a month

PlanPremiumCountryRussiaDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueHello. I've been using Spotify since its launch in Russia (July 15). But I still don't have a "Discover Weekly" playlist anywhere - even though I listen tons...

Newbie

  Plan Premium Country Russia Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Hello. I've been using Spotify since its launch in Russia (July 15). But ...

Billy-J

Spotify Star

354 Views

1 replies

1 likes

  • 354 Views
  • 1 replies
  • 1 likes

Solved!! Release Radar/ Discover Weekly in India?

PlanPremiumCountryIndia Device(iPhone Xr)Operating System(iOS 14) My Question or Issue Are Release Radar and Discover Weekly available in India?

Casual Listener

Plan Premium Country India    Device (iPhone Xr) Operating System (iOS 14)   My Question or Issue   Are Release Radar and Discover Weekly available in India?  

osornios

Spotify Star

1219 Views

5 replies

2 likes

Discover weekly Release Radar
  • 1219 Views
  • 5 replies
  • 2 likes

Lost playlists

I lost my premium account a couple of months ago with most of my playlists deleted but I still had the option to recover them, now that I bought premium again I come to find that none of my playlists are available to recover again. Are they forever d...

Casual Listener

I lost my premium account a couple of months ago with most of my playlists deleted but I still had the option to recover them, now that I bought premium again I come to find that none of my playlists...

Billy-J

Spotify Star

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Não consigo reproduzir as músicas dos arquivos locais

Não consigo reproduzir as músicas dos arquivos locais, elas aparecem em branco como se estivessem prontas pra ser reproduzidas, porém quando eu clico pra reproduzir elas não iniciam e ficam no 0:00. Obs( apenas no computador isso acontece, no celular...

Casual Listener

Não consigo reproduzir as músicas dos arquivos locais, elas aparecem em branco como se estivessem prontas pra ser reproduzidas, porém quando eu clico pra reproduzir elas não iniciam e ficam no 0:00. ...

Bittencourt

Spotify Star

912 Views

4 replies

0 likes

  • 912 Views
  • 4 replies
  • 0 likes

No Discover Weekly at my Spotify account

Considering moving to Premium account (Spotify came to my country not so long ago). So I'm actively using Spotify for 4+ weeks and still didn't get any Discover Weekly playlist. New releases are here, but can't find Discover Weekly even throughout se...

Casual Listener

Considering moving to Premium account (Spotify came to my country not so long ago). So I'm actively using Spotify for 4+ weeks and still didn't get any Discover Weekly playlist. New releases are...

Emilia_8

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Block songs based on language/country of origin - expat issues

I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage?I read the homepage is made from your listening history. I've been careful ...

Regular

I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage? I read the homepage is...

RedivaDantes

Newbie

2367 Views

7 replies

11 likes

  • 2367 Views
  • 7 replies
  • 11 likes

Superuser Contribution [Artist page] Can't open certain artist page from all devices

PlanPremiumCountryRussiaDevice(Xiaomi Redmi 5, HP Probook 2020)Operating System(Android 9, Linux Google Chrome) My Question or IssueCan't open Mauris Ravel's page either from the Spotify Android app or web player in Google Chrome. Other artist's page...

Visitor

Plan Premium Country Russia Device (Xiaomi Redmi 5, HP Probook 2020) Operating System (Android 9, Linux Google Chrome)   My Question or Issue Can't open Mauris Ravel's page either from...

Elena

Moderator

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all my Liked Song and Downloaded Song in all Platform (PC, Web Player, and Android Player

PlanPremiumCountryIndonesiaDeviceSamsung A70, PCOperating SystemAndroid 10, Windows 10, Chrome My Question or IssueAll my liked song and downloaded song from PC, Web Player, and Android has lost and completely fresh starting from new one. I have alre...

Newbie

Plan Premium Country Indonesia Device Samsung A70, PC Operating System Android 10, Windows 10, Chrome   My Question or Issue All my liked song and downloaded song from PC, Web Player, ...

Mario

Spotify Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Private playlist

My friend and I took advantage of the new co-listening feature. Then it turned out that he still had my playlist in the listened ones, which is private in my settings. I tried to delete the playlist, but my friend still has it. I decided to check wha...

Visitor

My friend and I took advantage of the new co-listening feature. Then it turned out that he still had my playlist in the listened ones, which is private in my settings. I tried to delete the...

Joel-M

Composer

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Solved!! How I can get videos from Spotify playlist "Internet Takeover"?

PlanFreeCountryUkraineDevicePCOperating SystemWindows My Question or IssueI need videos from these links:"https://open.spotify.com/episode/0AUKZNtjJk4xyU0dWhJhqk""https://open.spotify.com/episode/5zQVxBOYB8e9alvKux8xWU?si=ibPhIvTERk-b2UrA5KfYEg"

Casual Listener

Plan Free Country Ukraine Device PC Operating System Windows   My Question or Issue I need videos from these links: "https://open.spotify.com/episode/0AUKZNtjJk4xyU0dWhJhqk" "https:/...

Billy-J

Spotify Star

1045 Views

7 replies

0 likes

  • 1045 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffle not working

PlanFreeCountryUSADeviceAndoid Moto G6, Chrome Browser Web PlayerOperating SystemAndroid, Windows My Question or IssueI have an on-going issue where when I play my library with shuffle turned on it will only play a small fraction of the songs over an...

Regular

Plan Free Country USA Device Andoid Moto G6, Chrome Browser Web Player Operating System Android, Windows   My Question or Issue I have an on-going issue where when I play my library wi...

Ivan

Spotify Legend

1809 Views

3 replies

0 likes

shuffle
  • 1809 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist's image is outdated on search results

PlanPremiumCountryRussia Operating SystemWeb, Android, Windows, MacOS My Question or IssueI have a public playlist. I've changed its image 2 times, and I see that it's changed if I open this playlist's page. But on the search results, when I search t...

Casual Listener

Plan Premium Country Russia   Operating System Web, Android, Windows, MacOS   My Question or Issue I have a public playlist. I've changed its image 2 times, and I see that it's cha...

Alex

Spotify Legend

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

Please remove Obama from my Home screen

When I signed up to Spotify Premium it was so I could listen to music without ads or any other forms of persuasion interrupting my listening. I'm not interested in Obama or any other political advocacy group, or opinion, cluttering up my home screen ...

Visitor

When I signed up to Spotify Premium it was so I could listen to music without ads or any other forms of persuasion interrupting my listening. I'm not interested in Obama or any other political advoca...

gifflerr

Casual Listener

536 Views

1 replies

11 likes

Obama
  • 536 Views
  • 1 replies
  • 11 likes

Superuser Contribution How can I play music only from one artist without internet?

PlanPremiumCountryCzech republicDeviceXiaomi Redmi Note 8 pro My Question or IssueHello, I have a little problem. When I had a old phone (Sony Xperia E5), I had there all artist and their songs I liked. For example, I liked 5 songs from one artist an...

Casual Listener

Plan Premium Country Czech republic Device Xiaomi Redmi Note 8 pro   My Question or Issue Hello, I have a little problem. When I had a old phone (Sony Xperia E5), I had there all artist ...

Alex

Spotify Legend

2042 Views

3 replies

0 likes

  • 2042 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Wekkly still doesn't appear, a month has passed

PlanPremiumCountryRussiaDeviceiPhone XR, PCOperating SystemiOS 13, Win 10My Question or IssueCreated an account on July 14. Discover weekly did not appear in a week. Wrote a post here, advised to wait two weeks from registration. The playlist did not...

Casual Listener

Plan Premium Country Russia Device iPhone XR, PC Operating System iOS 13, Win 10 My Question or Issue Created an account on July 14. Discover weekly did not appear in a week. Wrote a post he...

Ivan

Spotify Legend

628 Views

3 replies

1 likes

Discover Weekly
  • 628 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI previously have been able to take songs from my local files and sync them to my iPhone with...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I previ...

MattSuda

Spotify Star

871 Views

2 replies

0 likes

  • 871 Views
  • 2 replies
  • 0 likes