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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159446 Views
  • 68 replies
  • 69 likes
  • 159446 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45380 Views
  • 60 replies
  • 30 likes
  • 45380 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138118 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138118 Views
  • 63 replies
  • 48 likes

Superuser Contribution Radio Edit / Clean versions of Albums

PlanPremiumCountryUSMy Question or IssueNew User question and likely wrong area - apologies.I just came over to Spotify from Google Music. In Google Music when looking at an artist like Eminem for example in his albums there would be the normal versi...

  • Visitor
  • Plan Premium Country US My Question or Issue New User question and likely wrong area - apologies. I just came over to Spotify from Google Music. In Google Music when looking at an artist like E...
  • Ivan
  • Spotify Legend
  • 1538 Views
  • 1 replies
  • 0 likes
  • clean
    Radio Edit
  • 1538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Znikający artyści z biblioteki!

PlanPremiumCountryPolskaDevicenotebookOperating SystemWindows 10 My Question or IssueOstatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, ale przeglądając bibliotekę nie sposób ich znaleźć na liście. W czym rzecz, o...

  • Music Fan
  • Plan Premium Country Polska Device notebook Operating System Windows 10   My Question or Issue Ostatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, a...
  • Elena
  • Moderator
  • 637 Views
  • 8 replies
  • 0 likes
  • 637 Views
  • 8 replies
  • 0 likes

Removing Liked Songs and Not Letting me Play Downloads

PlanPremiumCountryCanadaDeviceiPhone 6S For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months have these problems been occurring. The longest running problem is th...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 6S   For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months...
  • claireblckmr
  • Casual Listener
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant open my playlist

PlanPremiumCountryAustraliaDevice(iPhone 8, Asus Laptop, Macbook Pro late 2016)Operating System(iOS 10, MacOS, Windows 10,etc.) My Question or IssueA few days ago I tried clicking my playlist but it got stuck on the loading screenand i couldn't inter...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 8, Asus Laptop, Macbook Pro late 2016) Operating System (iOS 10, MacOS, Windows 10,etc.)   My Question or Issue A few days ago I tried cli...
  • Ivan
  • Spotify Legend
  • 5292 Views
  • 3 replies
  • 0 likes
  • 5292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

  • Visitor
  • All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning ...
  • Ivan
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Account
    local files
    settings
    support
  • 541 Views
  • 1 replies
  • 0 likes

Lost playlist

Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below https://open.spotify.com/playlist/6lzkk4EZfL3z7lSBgjGjtO?si=iziX...

  • Casual Listener
  • Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below   ...
  • OneByBoo
  • Roadie
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

"liked" songs stopped predicting new tracks

When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist. I think I remember that this used to be the case for the liked songs playlist too,but is no longe...

  • Visitor
  • When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist.   I think I remember that this used to ...
  • dinomight
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

On Repeat/Repeat Rewind's weird update

PlanPremiumCountryPolandDeviceLenovo Ideapad 110(Phone) Motorola G7 PowerOperating SystemWindows 10 My Question or IssueToday (27 June) I've noticed a problem. Usually Repeat Rewind playlists is updated within three days (previously it was 5 days I g...

  • Newbie
  • Plan Premium Country Poland Device Lenovo Ideapad 110 (Phone) Motorola G7 Power Operating System Windows 10   My Question or Issue Today (27 June) I've noticed a problem. Usually Repe...
  • 358 Views
  • 0 replies
  • 0 likes
  • On Repeat
    Playlists
    Repeat Rewind
  • 358 Views
  • 0 replies
  • 0 likes

Songs and albums that ive liked have become unliked?

Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked. Consequently i have to go back to the album or song and re-like it, but this worries me for songs and albums that...

  • Casual Listener
  • Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked.  Consequently i have to go back to the album or song and ...
  • 346 Views
  • 0 replies
  • 0 likes
  • Desktop
    Your Library
  • 346 Views
  • 0 replies
  • 0 likes

Someone is listening and following my private playlist.

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueMy playlist originally started as a public playlist with 0 followers and never gained any. However, after I turned it to private, I gained 1 follower on the playlist, and...

  • Casual Listener
  • Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue My playlist originally started as a public playlist with 0 followers and never gained any. H...
  • Emilia_8
  • Community Legend
  • 16857 Views
  • 5 replies
  • 0 likes
  • 16857 Views
  • 5 replies
  • 0 likes

Solved!! Playlist song re-order not working

On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?

  • Regular
  • On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?
  • Emilia_8
  • Community Legend
  • 3567 Views
  • 7 replies
  • 0 likes
  • 3567 Views
  • 7 replies
  • 0 likes

Local files option not present

PlanPremiumCountryPortugal DeviceMacBook Air 13 2019Operating SystemmacOS Catalina My Question or IssueHi!So I switched from another streaming service to Spotify and one of the main reasons was Local Files. However, since switching and paying for Pre...

  • Casual Listener
  • Plan Premium Country Portugal   Device MacBook Air 13 2019 Operating System macOS Catalina   My Question or Issue Hi! So I switched from another streaming service to Spotify and...
  • StoneFNF
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

How to restore the accidentally deleted songs from a playlist

By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were almost 250 - 300 songs before, but now its only 22 songs left in the...

  • Visitor
  •   By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were alm...
  • Emilia_8
  • Community Legend
  • 900 Views
  • 1 replies
  • 0 likes
  • 900 Views
  • 1 replies
  • 0 likes

Follow vs Add to Library

I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I have followed, even though I have albums in my library...

  • Casual Listener
  • I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I hav...
  • 1031 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Your Library
  • 1031 Views
  • 0 replies
  • 1 likes

Problemas al filtrar dentro de mi biblioteca

Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera solo canciones en las que él era el segundo nombre en...

  • Visitor
  • Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera so...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

playlist cover photo

I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there is no longer an option to edit the photo. Has it ch...

  • Casual Listener
  • I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there ...
  • annacox108
  • Casual Listener
  • 505 Views
  • 3 replies
  • 2 likes
  • Photo
  • 505 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Song tagged as explicit only when I add it to my playlist

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueI have explicit content filter turned on. There is one song song that isn't labeled as explicit on the artist's page, it doesn't contain any explicit content, and up until n...

  • Casual Listener
  •   Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue I have explicit content filter turned on. There is one song song that isn't labeled as explicit ...
  • Mario
  • Spotify Legend
  • 1158 Views
  • 3 replies
  • 0 likes
  • explict content
  • 1158 Views
  • 3 replies
  • 0 likes

Superuser Contribution #XXXTentacion - #ImSippinTeaInYoHood

PlanFreeCountryGreeceDevice Xiaomi Mi 8 Lite,PS4My Question or IssueI can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.

  • Visitor
  • Plan Free Country Greece Device Xiaomi Mi 8 Lite,PS4 My Question or Issue I can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.
  • Ivan
  • Spotify Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Playlists HELP

Hello, I think this must be a basic and common question.. but there was a payment problem with my account, I updated my payment/plan details and I lost all my playlists, I have read that probably the problem is because I have two accounts.. do you kn...

  • Visitor
  • Hello, I think this must be a basic and common question.. but there was a payment problem with my account, I updated my payment/plan details and I lost all my playlists, I have read that probably the...
  • Ivan
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes