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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301017 Views

96 replies

90 likes

  • 301017 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164418 Views

237 replies

44 likes

  • 164418 Views
  • 237 replies
  • 44 likes

Superuser Contribution Synchronize playlist is working wrong

PlanPremiumCountryPolandDeviceiPhone SE / Samsung Galaxy A50 2016 / Desktop app / Website AppOperating SystemiOS / Android / Windows (Google Chrome) My Question or IssueHello,I have a problem with organizing playlists. I tried to use Website App but ...

Casual Listener

  Plan Premium Country Poland Device iPhone SE / Samsung Galaxy A50 2016 / Desktop app / Website App Operating System iOS / Android / Windows (Google Chrome)   My Question or Issu...

CarlosE

Spotify Legend

1038 Views

9 replies

0 likes

  • 1038 Views
  • 9 replies
  • 0 likes

Superuser Contribution Explicit song downloading as clean in playlists

When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix it? Is anyone else having this same issue? My accou...

Visitor

When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix ...

Elena

Moderator

2501 Views

1 replies

0 likes

censor
clean
Explicit
folklore
taylor swift
  • 2501 Views
  • 1 replies
  • 0 likes

how to display less information about tracts

I have made a playlist of about 60 songs. I am only able to see about 15-20 on the screen and have to scroll down to see more. I would like to display less tract information (artist, album). That was I could see virtually all the songs and be able to...

Visitor

I have made a playlist of about 60 songs. I am only able to see about 15-20 on the screen and have to scroll down to see more. I would like to display less tract information (artist, album). That was...

Billy-J

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked song doesn't show as liked when playing music on other playlists

When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list.The problem is that I'm always linking songs over and over again. PlanPremiumCountryC...

Newbie

When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list. The problem is that I'm always l...

Elena

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

No Discover Weekly

PlanPremiumDeviceIphone 11Operating SystemiOS My Question or IssueI use spotify for 2 month but i never get "Discover weekly". I use spotify every day and it will be nice to get this category.

Casual Listener

Plan Premium Device Iphone 11 Operating System iOS   My Question or Issue I use spotify for 2 month but i never get "Discover weekly". I use spotify every day and it will be nice to get ...

sidsince96

Regular

1030 Views

7 replies

0 likes

  • 1030 Views
  • 7 replies
  • 0 likes

Superuser Contribution My songs list / Meine Song Liste

Someone hijacked my account and saved over 900 songs in the "My songs list".How can I clear the complete "My Songs" list? Not the single deletion of each song! Previous advice was of no use!

Visitor

Someone hijacked my account and saved over 900 songs in the "My songs list". How can I clear the complete "My Songs" list? Not the single deletion of each song! Previous advice was of no use!

Alex

Spotify Legend

838 Views

9 replies

0 likes

  • 838 Views
  • 9 replies
  • 0 likes

Songs are unsaving

PlanPremiumCountryUnited Kingdom DeviceIphone 11Operating SystemiOS 13 My Question or IssueFor whatever reason some of my songs are unsaving and won’t play at all

Visitor

  Plan Premium Country United Kingdom  Device Iphone 11 Operating System iOS 13   My Question or Issue For whatever reason some of my songs are unsaving and won’t play at all

Billy-J

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your music" shows up on ipad but not TV app

I signed up and chose my favorite groups on my Spotify ipad app. Then I downloaded the Spotify TV app to my Samsung TV. Logged in which it let me do, but none of the groups I chose on the ipad app came in when I logged into the TV app - completely em...

Visitor

I signed up and chose my favorite groups on my Spotify ipad app.  Then I downloaded the Spotify TV app to my Samsung TV.  Logged in which it let me do, but none of the groups I chose on the...

Elena

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Library sync is slow between desktop and iOS apps

PlanPremium DeviceiPhone 11, Macbook Pro mid-2012, Desktop PCOperating SystemiOS 13.6.1, macOS Catalina 10.15.6, Windows 10 Pro v2004 My Question or IssueThis has been an issue for some time now. When I do library changes in one of the desktop apps t...

Composer

Plan Premium   Device iPhone 11, Macbook Pro mid-2012, Desktop PC Operating System iOS 13.6.1, macOS Catalina 10.15.6, Windows 10 Pro v2004   My Question or Issue This has been an ...

AeroZ

Composer

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution NZ list

My Question or IssueI visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then.Since spotify became available in SA after 2015, I would like to recall my NZ list.Please advise me as to how I could do that. Thanks

Newbie

    My Question or Issue I visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then. Since spotify became available in SA after 2015, I would like t...

Mihail

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot see saved playlists in my library

PlanPremiumCountryUSADevice & Operating SystemWindows 10 Pro-64bitLG G7 ThinQMy Question or IssueCannot see saved playlists in my library.If I liked(saved) playlists(or album) or library, I can't find it in my library.ex)I liked this playlist: https:...

Visitor

Plan Premium Country USA Device & Operating System Windows 10 Pro-64bit LG G7 ThinQ My Question or Issue Cannot see saved playlists in my library. If I liked(saved) playlists(or album) o...

Elena

Moderator

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist plays only one song. After that song it plays a random aong. Not a song from the playlist

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10 Playlist plays only one song. After that song it plays a random song. Not from playlist.

Visitor

Plan Premium Country   Device (iPhone 11 Operating System (iOS 10     Playlist plays only one song. After that song it plays a random song.  Not from playlist. 

SunnyAndMoonyGirl

Visitor

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

The Plot In You: not available?

When I used the US-account, the release 'The Plot In You' — 'Happiness in Self Destruction' (2015) was available. Now after launch in Russia I use Russian account and this release is unavailable. Why? Can I do something to fix it? Link: https://open....

Newbie

When I used the US-account, the release 'The Plot In You' — 'Happiness in Self Destruction' (2015) was available. Now after launch in Russia I use Russian account and this release is unavailable. Why...

457 Views

0 replies

1 likes

  • 457 Views
  • 0 replies
  • 1 likes

Group Session Fix

Me and a friend love long distance group sessions but we´ve got the problem that when he adds a song to queue the current song starts from the beginning for me and only for me. Please fix this!

Visitor

Me and a friend love long distance group sessions but we´ve got the problem that when he adds a song to queue the current song starts from the beginning for me and only for me. Please fix this!

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

[Mobile][Browse] Swipe right above title to add to queue

This seems as it also has been a feature before on iOS, but you guys removed it for some reason. Now again the suggestion: When I'll open up an album or a musicians page or a playlist, please just let me add a song with a simple swipe to my queue. Sa...

Casual Listener

  This seems as it also has been a feature before on iOS, but you guys removed it for some reason.   Now again the suggestion: When I'll open up an album or a musicians page or a playli...

341 Views

0 replies

0 likes

Browse
Mobile
  • 341 Views
  • 0 replies
  • 0 likes

Superuser Contribution The weekly playlist is not updated/There are no podcasts

PlanPremiumCountryBelarusDeviceRedmi Note 4/LaptopOperating SystemAndroid/Windows 10 Hi all!I've started to use Spotify when it realised in my country, but I met a few issues.1. My Weekly playlist haven't updated a few weeks already.2. I have no Podc...

Newbie

Plan Premium Country Belarus Device Redmi Note 4/Laptop Operating System Android/Windows 10   Hi all! I've started to use Spotify when it realised in my country, but I met a few issues...

tester_by

Visitor

497 Views

2 replies

1 likes

  • 497 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Discover Weekly playlist missing

Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it?PlanPremiumCountryRussiaDeviceiPhone 6s/Desktop/LaptopOperating SystemiOS 13/Windows 1...

Casual Listener

Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it? Plan Premium Country Russia D...

Elena

Moderator

1120 Views

2 replies

0 likes

  • 1120 Views
  • 2 replies
  • 0 likes

I’m being haunted by Norwegian music.

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians. Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a Norwegian artist. I’m losing my mind, I’ve been suffering with...

Visitor

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians.   Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a No...

519 Views

0 replies

0 likes

Help
recommandation
recommended
Recommended Songs
  • 519 Views
  • 0 replies
  • 0 likes

I cannot download songs?

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline?PlanPremiumCountryIndonesiaDeviceiPhone 11Operating SystemiOS 13 My Question or Issue

Visitor

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline? Plan Premium Country Indonesia Dev...

Billy-J

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Discover Weekly not updating

PlanPremiumCountryFranceDevice(iPhone XS / Macbook Pro 2019)Operating System(iOS 13 / macOS Catalina) My Question or IssueMy Discover Weekly is not updating but my daily mixes are. I am not using a private session, and I listened to many different pl...

Visitor

Plan Premium Country France Device (iPhone XS / Macbook Pro 2019) Operating System (iOS 13 / macOS Catalina)   My Question or Issue My Discover Weekly is not updating but my daily mixe...

AlexA0

Casual Listener

767 Views

6 replies

4 likes

  • 767 Views
  • 6 replies
  • 4 likes