Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76231 Views
  • 61 replies
  • 67 likes
  • 76231 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 39652 Views
  • 58 replies
  • 30 likes
  • 39652 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134667 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134667 Views
  • 62 replies
  • 48 likes

How to restore the accidentally deleted songs from a playlist

By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were almost 250 - 300 songs before, but now its only 22 songs left in the...

  • Visitor
  •   By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were alm...
  • Emilia_8
  • Community Legend
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Follow vs Add to Library

I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I have followed, even though I have albums in my library...

  • Casual Listener
  • I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I hav...
  • 1013 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Your Library
  • 1013 Views
  • 0 replies
  • 1 likes

Problemas al filtrar dentro de mi biblioteca

Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera solo canciones en las que él era el segundo nombre en...

  • Visitor
  • Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera so...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

playlist cover photo

I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there is no longer an option to edit the photo. Has it ch...

  • Casual Listener
  • I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there ...
  • annacox108
  • Casual Listener
  • 505 Views
  • 3 replies
  • 2 likes
  • Photo
  • 505 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Song tagged as explicit only when I add it to my playlist

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueI have explicit content filter turned on. There is one song song that isn't labeled as explicit on the artist's page, it doesn't contain any explicit content, and up until n...

  • Casual Listener
  •   Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue I have explicit content filter turned on. There is one song song that isn't labeled as explicit ...
  • Mario
  • Spotify Legend
  • 1148 Views
  • 3 replies
  • 0 likes
  • explict content
  • 1148 Views
  • 3 replies
  • 0 likes

Superuser Contribution #XXXTentacion - #ImSippinTeaInYoHood

PlanFreeCountryGreeceDevice Xiaomi Mi 8 Lite,PS4My Question or IssueI can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.

  • Visitor
  • Plan Free Country Greece Device Xiaomi Mi 8 Lite,PS4 My Question or Issue I can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.
  • Ivan
  • Spotify Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Playlists HELP

Hello, I think this must be a basic and common question.. but there was a payment problem with my account, I updated my payment/plan details and I lost all my playlists, I have read that probably the problem is because I have two accounts.. do you kn...

  • Visitor
  • Hello, I think this must be a basic and common question.. but there was a payment problem with my account, I updated my payment/plan details and I lost all my playlists, I have read that probably the...
  • Ivan
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Saved Songs by Artist

Plan(Premium)Country(USA) Device(iPhone Operating System(iOS 10) My Question or IssueOn the “Artist” page, my saved songs by artist do not populate once I click on any given artist. Instead, it takes me straight to the artist’s page. I always listen ...

  • Visitor
  • Plan (Premium) Country (USA)   Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue On the “Artist” page, my saved songs by artist do not populate once I click on a...
  • Emilia_8
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album de Rush : Chronicles

PlanPremiumCountryCanada/QuébecDevice Operating SystemOnePlus My Question or IssueLe titre des chansons sont mêlés

  • Newbie
  • Plan Premium Country Canada/Québec Device   Operating System OnePlus   My Question or Issue Le titre des chansons sont mêlés
  • Ivan
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

I can't make collaborative playlists

Hi, I am creating playlists that I would like to share with my friends so they can add their favorite songs. But I can't find the "make collaborative" button anywhere. Is it a premium option or does it just not exist anymore ?

  • Visitor
  • Hi,    I am creating playlists that I would like to share with my friends so they can add their favorite songs. But I can't find the "make collaborative" button anywhere. Is it a premium ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution opening albums leads app to crash

PlanPremiumCountryGermanyDeviceSamsung A50Operating SystemAndroid 10 My Question or IssueHi there,I can't find a topic to my issue so i open it on my own.I mostly listen to audiobooks. Actually my app gots stuck when i try to open an audiobook. After...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung A50 Operating System Android 10   My Question or Issue Hi there, I can't find a topic to my issue so i open it on my own. I mostly listen ...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 6 replies
  • 2 likes
  • 522 Views
  • 6 replies
  • 2 likes

Superuser Contribution Weird sounds, need feature to block

PlanPremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy spotify periodically starts screeching loudly. It happens unexpectedly and far more frequ...

  • Visitor
  •  Plan Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Elena
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Why is Discover Weekly and Duo Mix so useless?

PlanPremium duo mixCountryDenmarkDeviceAndroid/PCOperating SystemPC: Windows 10 My Question or IssueI bought duo mix to use with my wife about a year ago, but we quickly discovered it to be totally useless. Currently it says "This playlist is current...

  • Regular
  • Plan Premium duo mix Country Denmark Device Android/PC Operating System PC: Windows 10   My Question or Issue I bought duo mix to use with my wife about a year ago, but we quickly disc...
  • 431 Views
  • 0 replies
  • 1 likes
  • 431 Views
  • 0 replies
  • 1 likes

Downloading Problem

I can't download any song even though I turn on download using cellular data. I was able to download songs some hours ago but it's not working now

  • Visitor
  • I can't download any song even though I turn on download using cellular data. I was able to download songs some hours ago but it's not working now
  • Nico
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Liked Songs shuffle doesn’t play all songs

PlanPremiumCountryUSDeviceiPhone 7Operating Systemios When playing my liked songs on shuffle I only hear around 50 of the same songs added in the past month despite having over 2000 songs added over a few years. I’ve had this problem for a couple mon...

  • Newbie
  • Plan Premium Country US Device iPhone 7 Operating System ios   When playing my liked songs on shuffle I only hear around 50 of the same songs added in the past month despite having over...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Songs you liked" folder when adding to playlist not showing all liked songs

PlanPremiumCountrySingaporeDevice(Samsung Galaxy S9)Operating SystemAndroid My Question or IssueWhen I'm adding songs to a playlist, it only shows roughly 2/3 of my liked songs on the "Songs you liked" page. I have around 310 songs. Is there some sor...

  • Newbie
  • Plan Premium Country Singapore Device (Samsung Galaxy S9) Operating System Android   My Question or Issue When I'm adding songs to a playlist, it only shows roughly 2/3 of my liked so...
  • Mario
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [All Platforms][Search] Songs on website but not playable

How come some songs are visible on the Spotify website but not playable and not visible or playable on the mobile or desktop app?

  • Casual Listener
  • How come some songs are visible on the Spotify website but not playable and not visible or playable on the mobile or desktop app?
  • Katerina
  • Spotify Legend
  • 697 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Search
  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files GONE

PlanPremiumCountryCanadaDevicehp laptopOperating SystemWindows My Question or IssueThe Local Files option where you can make Spotify play the songs in on your laptop is gone. This option allowed me to enjoy music that are not uploaded on Spotify, suc...

  • Visitor
  • Plan Premium Country Canada Device hp laptop Operating System Windows   My Question or Issue The Local Files option where you can make Spotify play the songs in on your laptop is gone....
  • Ivan
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs displayed under artists is messed up.

so i have tried to redownload spotify to fix the display issue. it works for the first time i launch the app but after that it looks like image 2. i cant see any of my liked songs by artist. has this happened to anyone else, if so how do I fix it? (i...

  • Newbie
  • so i have tried to redownload spotify to fix the display issue. it works for the first time i launch the app but after that it looks like image 2. i cant see any of my liked songs by artist. has this...
  • Ivan
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes