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Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • Not applicable
  • 207112 Views
  • 1694 replies
  • 26 likes
  • 207112 Views
  • 1694 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 236586 Views
  • 75 replies
  • 83 likes
  • 236586 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • mcsound2
  • Casual Listener
  • 91932 Views
  • 193 replies
  • 41 likes
  • 91932 Views
  • 193 replies
  • 41 likes

Solved!! A lot of albums missing in my albums list on mobile

Why are a large majority of my albums missing on my albums list when I use Spotify on my phone? They are all there when I use it on my desktop. This is very frustrating; never had this problem before.

  • Roadie
  • Why are a large majority of my albums missing on my albums list when I use Spotify on my phone? They are all there when I use it on my desktop. This is very frustrating; never had this problem before.
  • Billy-J
  • Spotify Star
  • 519 Views
  • 4 replies
  • 0 likes
  • 519 Views
  • 4 replies
  • 0 likes

Superuser Contribution No se me guardan muchos artistas cuando les doy a seguir

Hola! Desde hace algún tiempo que le doy a seguir a muchos artistas y luego no se me guardan como seguidos. Por ejemplo: Idles, Shame, Bill Calahan... Les doy cada día a seguir y al día siguiente cuando los busco me salen como "no seguidos", a ver si...

  • Casual Listener
  • Hola! Desde hace algún tiempo que le doy a seguir a muchos artistas y luego no se me guardan como seguidos. Por ejemplo: Idles, Shame, Bill Calahan... Les doy cada día a seguir y al día siguiente cua...
  • Elena
  • Moderator
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Playlist

In my playlist I dont see my songs    

  • Visitor
  • In my playlist I dont see my songs        
  • Billy-J
  • Spotify Star
  • 362 Views
  • 2 replies
  • 1 likes
  • 362 Views
  • 2 replies
  • 1 likes

My Album Library is missing. Help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

I lost my entire Liked Songs

PlanPremiumDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueToday I just noticed that I lost every single of my Liked Songs, I have 2 songs now instead 2500+. I closed my account and reopened, I deleted the app and reinstalled, I ...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Today I just noticed that I lost every single of my Liked Songs, I have 2 songs now instead 2500+....
  • jimboisse
  • Visitor
  • 896 Views
  • 7 replies
  • 3 likes
  • 896 Views
  • 7 replies
  • 3 likes

Superuser Contribution Episodes from Podcasts Disappeared from Playlists and Shown Unplayed when Searched

PlanPremiumCountryUSADeviceiPhone XR, Macbook Pro 2015Operating SystemiOS 13.5.1 My Question or IssueLast night I added some episodes from a podcast (~20) into some of my playlists, but the next day, they disappeared from my playlists. When I search ...

  • Visitor
  • Plan Premium Country USA Device iPhone XR, Macbook Pro 2015 Operating System iOS 13.5.1   My Question or Issue Last night I added some episodes from a podcast (~20) into some of my pla...
  • Petya
  • Community Legend
  • 3639 Views
  • 1 replies
  • 0 likes
  • episodes
    Playlists
    Podcasts
  • 3639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeard . Playlist is no longer valid

My Question or Issue I have a playlist I've been using for more than 3 years know, been my bible for travels, gym sessions, way to work... etc. Today, when trying the playlist I encountered the following message: " Playlist disappeared. The playlist ...

  • Visitor
  • My Question or Issue   I have a playlist I've been using for more than 3 years know, been  my bible for travels, gym sessions, way to work... etc.   Today,  when trying the pl...
  • Petya
  • Community Legend
  • 4318 Views
  • 2 replies
  • 1 likes
  • playlist disappeared valid
  • 4318 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discover Weekly is for someone else's account. Have I been hacked?

Plan PremiumCountry UK Device(iPhone 7 & Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueMy discover weekly shows someone elses account and very different music! Have I been hacked?

  • Visitor
  • Plan Premium Country UK   Device (iPhone 7 & Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue My discover weekly shows someone elses account and ver...
  • Petya
  • Community Legend
  • 3662 Views
  • 4 replies
  • 0 likes
  • 3662 Views
  • 4 replies
  • 0 likes

Changing playlist Pictures

shows first 4 albums but wont let me customize the photo it displays.PlanPremiumCountryU.S.DeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueSo, i googled on how to change the playlist pictures and it says it should show a pencil...

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  • Newbie
  • shows first 4 albums but wont let me customize the photo it displays. Plan Premium Country U.S. Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue So, i goog...
  • AdamDamon
  • Spotify Star
  • 645 Views
  • 1 replies
  • 0 likes
  • Other
  • 645 Views
  • 1 replies
  • 0 likes

Wrong song in artist’s page

PlanFreeCountryUkraineDeviceiphone xrOperating Systemios 13 My Question or Issue I guess there is a bug or just human mistake, that artist can’t have such songAdept - Money bag (sorry, can’t add attachment in mobile safari) 

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  • Visitor
  • Plan Free Country Ukraine Device iphone xr Operating System ios 13   My Question or Issue   I guess there is a bug or just human mistake, that artist can’t have such song Adept...
  • AdamDamon
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Mistake
  • 415 Views
  • 1 replies
  • 0 likes

Sharing Playlists

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a teacher, and I would like to share a playlist with my students. I do not get the "share" optio...

  • Visitor
  • Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a teacher,...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle only playing songs on 3-4 albums

I know shuffling issues have been addressed for using Chromecast and other things, but I don't see an answer for my specific issue. I'm playing music from the Spotify app on my iPhone and when I shuffle all my liked songs, it constantly returns to so...

  • Visitor
  • I know shuffling issues have been addressed for using Chromecast and other things, but I don't see an answer for my specific issue. I'm playing music from the Spotify app on my iPhone and when I shuf...
  • Xenia
  • Moderator
  • 623 Views
  • 1 replies
  • 0 likes
  • iphone
    repeated albums
    shuffle
  • 623 Views
  • 1 replies
  • 0 likes

Local music on computer becomes unavailable on phone

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S6My Question or IssueI listen to local mp3's on Spotify desktop, which are on playlists that I sync to my phone. However, soon after syncing, some of the files grey out on my phone so that when the...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S6 My Question or Issue I listen to local mp3's on Spotify desktop, which are on playlists that I sync to my phone. However, soon after...
  • Billy-J
  • Spotify Star
  • 415 Views
  • 2 replies
  • 0 likes
  • local files
    syncing
  • 415 Views
  • 2 replies
  • 0 likes

Solved!! Discover Weekly not showing up on home screen. Shows up when manually searching for it.

PlanPremiumCountryIndiaDeviceSamsung A50 , Windows 10 , Web BrowserOperating SystemAndroid 10 , Windows 10 My Question or IssueDiscover Weekly not showing up on home screen. Shows up when manually searching for it. Playlist IS being updated with new ...

  • Casual Listener
  • Plan Premium Country India Device Samsung A50 , Windows 10 , Web Browser Operating System Android 10 , Windows 10   My Question or Issue Discover Weekly not showing up on home screen. ...
  • Ironmaiden93
  • Casual Listener
  • 1335 Views
  • 2 replies
  • 1 likes
  • 1335 Views
  • 2 replies
  • 1 likes

Daily mix don't refresh

PlanPremium for studentsCountryRussiaDeviceiPhone 7 PlusOperating SystemiOS 13.6 My Question or IssueI have 6 daily mixes, but they have not been updated for few months. Only the Release radar is updated. I always like and add songs that I like (Also...

  • Visitor
  • Plan Premium for students Country Russia Device iPhone 7 Plus Operating System iOS 13.6         My Question or Issue I have 6 daily mixes, but they have not been upda...
  • Bittencourt
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly has not appeared after few weeks of Spotify usage

PlanPremium DuoCountryUkraineDevicedoes not matterOperating Systemdoes not matterMy Question or Issuewhat should i do to have this playlist

  • Casual Listener
  • Plan Premium Duo Country Ukraine Device does not matter Operating System does not matter My Question or Issue what should i do to have this playlist
  • Ivan
  • Spotify Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Liked songs missing from all devices

PlanPremiumCountryUSADevice(Samsung Galaxy 9, Dell Laptop)Operating System(iOS 10, Windows 10) My Question or IssueAbout a week ago I noticed my 2000 liked songs vanished from my phone. I searched for a solution and have reset my phone, all the spoti...

  • Visitor
  •   Plan Premium Country USA Device (Samsung Galaxy 9, Dell Laptop) Operating System (iOS 10, Windows 10)   My Question or Issue About a week ago I noticed my 2000 liked songs vani...
  • AdamDamon
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

I changed my phone and all my songs aren't in my library

I'm a premium user, the songs are in the old phone and in my laptop but my library in my new phone is empty.The first pic is from my old phone, the second pic is from the newer one

  • Visitor
  • I'm a premium user, the songs are in the old phone and in my laptop but my library in my new phone is empty. The first pic is from my old phone, the second pic is from the newer one  
  • robigouk
  • Composer
  • 1267 Views
  • 1 replies
  • 0 likes
  • 1267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played won't remove a particular song

PlanPremiumDevicePCOperating SystemWindows 10 My Question or Issue So basically, I've been annoyed by a particular song that I only listened to once and didn't like repeatedly showing up in my Recently Played despite having removed it from my Recentl...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue   So basically, I've been annoyed by a particular song that I only listened to once and didn't like repeat...
  • Ivan
  • Spotify Legend
  • 1072 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1072 Views
  • 5 replies
  • 0 likes

Disappering play lists

I upgraded From free to premium and all but one of my play lists disappeared. PlanPremiumCountry DeviceiPadps: normal premium not for student. It was the only label that I was allowed to choose when registrering...Operating System(iOS 10, Android Ore...

  • Visitor
  • I upgraded From free to premium and all but one of my play lists disappeared.     Plan Premium Country   Device iPad ps: normal premium not for student. It was the only la...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 375 Views
  • 1 replies
  • 0 likes