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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301397 Views

96 replies

90 likes

  • 301397 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164554 Views

237 replies

44 likes

  • 164554 Views
  • 237 replies
  • 44 likes

Not all local files showing

Recently bought an album on Bandcamp and want to import to Spotify so that I can play it alongside the rest of my library. The album is a compilation album and is 40 tracks long however when I add the folder to my "Local Files" sources and look only ...

Visitor

Recently bought an album on Bandcamp and want to import to Spotify so that I can play it alongside the rest of my library. The album is a compilation album and is 40 tracks long however when I add th...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Stalker using Spotify to intimidate and harass me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a stalker who created a collaborative playlist and added me to it and named it somethi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

kmatthews1

Visitor

6544 Views

10 replies

0 likes

  • 6544 Views
  • 10 replies
  • 0 likes

Premium membership: I can filter an artist in my liked aongs but am no longer able to play songs

Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium ServiceIphone XSall updates currentwhen I filter an artist in my liked songs, I am no longer able to play the saved songs for that artist

Newbie

  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium Service Iphone XS all updates current when I filter an artist in my liked songs, I am ...

Billy-J

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Genre sorter

A few updates ago, a featured was added to sort your liked songs by genre. Rap, pop, etc. I updated yesterday and noticed that it’s gone.... it was there for maybe a week. Has anyone else noticed this? I’m so upset.

Casual Listener

A few updates ago, a featured was added to sort your liked songs by genre. Rap, pop, etc. I updated yesterday and noticed that it’s gone.... it was there for maybe a week. Has anyone else noticed thi...

EthanS1

Community Legend

915 Views

1 replies

1 likes

  • 915 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't delete folders or rename them

PlanPremiumCountryGermanyDeviceiPhone 11, PCOperating SystemiOS 13.7, Windows 10 My Question or IssueHi, I can't delete or rename some folders in my account. It neither works in the Win10 Desktop App nor in the Web Player. When I move some folders ar...

Newbie

Plan Premium Country Germany Device iPhone 11, PC Operating System iOS 13.7, Windows 10   My Question or Issue Hi,   I can't delete or rename some folders in my account. It neit...

Vasil

Moderator

12215 Views

34 replies

7 likes

  • 12215 Views
  • 34 replies
  • 7 likes

BUG: Release radar is just rehashing last weeks discover weekly content

PremiumAustraliaDeviceOS X & IOS My Question or IssueRelease Radar and Discover Weekly very regularly contain the same material but in different weeks.For example. The contents of this weeks Release radar is almost identical to last weeks Discover We...

Visitor

  Premium Australia Device OS X & IOS   My Question or Issue Release Radar and Discover Weekly very regularly contain the same material but in different weeks. For example. The ...

318 Views

0 replies

0 likes

bug
  • 318 Views
  • 0 replies
  • 0 likes

Not allowing songs unless on app, still not working.

I've tried playing certain songs on my playlist, some of which aren't even explicit, yet Spotify tells me I can't play them until I've allowed the track on the phone app. On the app, they are marked as "hidden", and I can't unhide them or do anything...

Visitor

I've tried playing certain songs on my playlist, some of which aren't even explicit, yet Spotify tells me I can't play them until I've allowed the track on the phone app. On the app, they are marked ...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution Suggested tracks

PlanFreeCountryUkDeviceIphone7Operating System(iOS 13.6 My Question or IssueSince I updated Spotify earlier it’s constantly playing me suggested tracks when I’m trying to play my liked folder. I have over 140 songs in there and I don’t need suggested...

Casual Listener

Plan Free Country Uk Device Iphone7 Operating System (iOS 13.6   My Question or Issue Since I updated Spotify earlier it’s constantly playing me suggested tracks when I’m trying to pla...

Alex

Spotify Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution JRE Podcast

I'm following the Joe Rogan Experience and I've ried to watch it since the launch but it doesn't work. I get neither sound nor video. I'm only using the desktop app on an iMac with the latest version of OS X but I've also tried the web player. Other ...

Casual Listener

I'm following the Joe Rogan Experience and I've ried to watch it since the launch but it doesn't work. I get neither sound nor video. I'm only using the desktop app on an iMac with the latest version...

Mihail

Spotify Legend

1964 Views

6 replies

2 likes

  • 1964 Views
  • 6 replies
  • 2 likes

Superuser Contribution Podcasts downloaded not transferable to garmin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt seems that you cannot add dowloaded podcasts on spotify to my garmin fenix 5S pro. My watc...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It seem...

Ver

Spotify Legend

531 Views

1 replies

0 likes

Podcasts on garmin
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album order

PlanPremiumCountryNew ZealandDevicePCOperating SystemWindows 10 Hi all. My albums are displaying out of order. I would like them sorted by artist then alphabetically, but instead they seem to be sorted by artist then randomly. See my pictures - it sh...

Casual Listener

Plan Premium Country New Zealand Device PC Operating System Windows 10   Hi all. My albums are displaying out of order. I would like them sorted by artist then alphabetically, but inste...

Xenia

Moderator

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Cant access my dowloaded albums list after update

Plan/PremiumCountry Galaxy A70Operating System( , Android ) My Question or IssueI had lots of albums downloaded in my album playlist abd they dissapeared after update :'( Please help

Regular

  Plan /Premium Country   Galaxy A70 Operating System ( , Android )   My Question or Issue I had lots of albums downloaded  in my album playlist abd they dissapeared aft...

Billy-J

Spotify Star

1295 Views

7 replies

0 likes

Albums missing
downloaded albums
  • 1295 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to download songs from pc on phone

I am trying to import a few songs into spotify on my phone but it does not let me download it ( i am premium). I have the setting turned on the playlist to be able to download and I have it set so i sync with desktop and still the songs do not get do...

Visitor

I am trying to import a few songs into spotify on my phone but it does not let me download it ( i am premium). I have the setting turned on the playlist to be able to download and I have it set so i ...

Elena

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Spotify app issue

I have issue with the app. The app all time stuck and not respond I can play but the screen stuck.When I connect to my car via android auto its stuck. To fix it i need to force stop the app its all the time like that.

Visitor

I have issue with the app.   The app all time stuck and not respond I can play but the screen stuck. When I connect to my car via android auto its stuck.   To fix it i need to force st...

Billy-J

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Can't play my liked playlist

PlanFreeDeviceAndroid, PS4 My Question or IssueI can't play my liked songs unless I use shuffle play on my phone and on my ps4 it won't play any liked song it won't play if I connect my phone spotify app to my PS4 if I select any song it will go to t...

Casual Listener

Plan Free Device Android, PS4   My Question or Issue I can't play my liked songs unless I use shuffle play on my phone and on my ps4 it won't play any liked song it won't play if I c...

Joel-M

Composer

4474 Views

3 replies

0 likes

  • 4474 Views
  • 3 replies
  • 0 likes

[All Platforms][Discover] "Similar Artist Discovery" - Generated playlist from 'Fans Also Like'

Focused Discovery of Similar Artists IdeaQuite often I find that I will discover a new artist whose music belongs to a very specific musical genre. You can find similar artists in this specific genre by using the "Fans Also Like" tab.I tend to add th...

Visitor

Focused Discovery of Similar Artists   Idea Quite often I find that I will discover a new artist whose music belongs to a very specific musical genre. You can find similar artists in this spe...

426 Views

0 replies

0 likes

All Platforms
  • 426 Views
  • 0 replies
  • 0 likes

Play today playlist

I found some users with "Play Today *" playlist. For example,link And description with link to other playlists: Intronautics, Pulse and other. It's see like auto generate. What is it playlists? How generate their for me?

Music Fan

I found some users with "Play Today *" playlist. For example, link   And description with link to other playlists:  Intronautics,  Pulse    and other. It's see lik...

Missmetal86

Music Fan

837 Views

4 replies

0 likes

Playlists
  • 837 Views
  • 4 replies
  • 0 likes

Solved!! Accidentally deleted songs from playlist - want to revert playlist to previous version

Plan - FreeCountry - UKDevice - Desktop PCOperating System - Windows 10 My Question or IssueHello,I have been reorganising my music libraries across my devices and services (such as google play music, etc.). I made a big mistake and I'm panicking a b...

Visitor

Plan - Free Country - UK Device - Desktop PC Operating System - Windows 10   My Question or Issue Hello, I have been reorganising my music libraries across my devices and s...

Cattion

Newbie

11108 Views

2 replies

0 likes

deleted
Help
revert
  • 11108 Views
  • 2 replies
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Superuser Contribution Podcast not showing in library

PlanPremiumCountrySwedenDeviceHuawei p30Operating SystemAndroid My Question or IssueIt has been like this for verry long so have have used another app but now I'm tired of it. When I can follow podcasts and listen to them but they won't show in libra...

Visitor

Plan Premium Country Sweden Device Huawei p30 Operating System Android    My Question or Issue It has been like this for verry long so have have used another app but now I'm tired...

Alex

Spotify Legend

2545 Views

3 replies

0 likes

  • 2545 Views
  • 3 replies
  • 0 likes