Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Favorite Tracks

Favorite Tracks

 

Hello, I had the USA region, then I changed it to the Russia region, after which my favorite tracks stopped showing, although it shows on my mobile device.

TVFhed_u-78.jpg
Reply
4 Replies

Hello @arkadyevichs,

 

Glad to have you on the Community! We're happy to shed some light on the situation 🙂

 

Changing your country settings shouldn't affect your saved music collection, although some tracks might not be available in your new country. For more info you can check out this support article. 

 

However, since you're still seeing them in the mobile app, you're likely experiencing an issue that we're looking into here. We'd suggest you add your +VOTE to the thread and follow the instructions in the Status Update.

 

Hope you'll find this info useful. Let us know if there's anything else we can help with!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

My problem is still open, what should I do ??? how to fix the problem ???

Hey there @arkadyevichs!

 

Our tech folks are still working on a fix. 

 

For now, we'd recommend you subscribe to this thread to get notified of any updates.

 

We hope to have more info soon 🙂

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

Signed up, thank you very much for helping people, and for your prompt answers.

Suggested posts