PC and Android
Windows 10 and Android 10
My Question or Issue
My account was hacked on November 28th. Within an hour or two I had recovered access to my account, changed my password, and disconnected all devices and web apps connected to my account, even set up a device password.
In those couple of hours, whoever hacked my account managed to completely mess up my home screen on both my PC and phone with music I'd never listen to myself. As the attached screenshots show, my "Shortcuts" and "Recently played" are overflowing with stuff that has been listened to for maybe two hours on my account while it was hacked, and I can't for the life of me flush it out.
I've been in contact with Spotify support, but all that accomplishes is being forwarded between different "employess" (I use quotation marks, because I'm unsure if they are real people or bots...), who all reassure me, that they don't want this to be a hassle to me, promise me to roll back my account, then tell me they can't roll back my account, then tell me to listen to more music and it'll be flushed out, even going so far as to create a new account and they'll port my content to the new account (Like that'd actually fix anything?!)...
I've been listening to a lot of music over the past month, and "Shortcuts" and "Recently played" are still flooded with useless stuff that I'd never listen to. It's so far from what my library consists of, that I'm amazed the algorithm hasn't flushed it out, yet it remains as a constant eye sore every time I open either app.
I'm seriously considering going back to Youtube Music, since this would save me some money. Their app is sh*t as well, but at least account security has never been an issue in all the years I've been using a Google account.
Has anyone found a solution to flushing out the "Shortcuts" or "Recently played" since Spotify Support seem completely inept at fixing this issue?