Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 52233 Views
  • 57 replies
  • 59 likes
  • 52233 Views
  • 57 replies
  • 59 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • dtulipo
  • Visitor
  • 21081 Views
  • 43 replies
  • 28 likes
  • 21081 Views
  • 43 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Nadine2047
  • Newbie
  • 117038 Views
  • 59 replies
  • 48 likes
  • Connect
    JAM
  • 117038 Views
  • 59 replies
  • 48 likes

Superuser Contribution Playing Spotify on Google Home and or Next at the same time as on the Computer

PlanFree/PremiumCountry Canada Device Windows Computer and Google Home and Nest(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello everyone: While I am playing my Spoti...

  • Casual Listener
  • Plan Free/Premium Country Canada   Device Windows Computer and Google Home and Nest (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
  • elsajack
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hiding songs in Release Radar does not hide them

PlanPremiumCountryGermanyDevicePixel 3Operating SystemAndroid 11 My Question or IssueI'm using the release radar quite frequently. I do use the "hide" button a lot, as I don't want to listen to songs I don't like.Unfortunately, songs I previously hid...

  • Casual Listener
  • Plan Premium Country Germany Device Pixel 3 Operating System Android 11   My Question or Issue I'm using the release radar quite frequently. I do use the "hide" button a lot, as I don'...
  • Mihail
  • Spotify Legend
  • 1165 Views
  • 1 replies
  • 0 likes
  • bug
  • 1165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty playlists

PlanPremiumCountryAustralia My Question or IssueRecently I found I have at least two playlists that I have no memory of creating. They are both of favourite artists of mine and the playlist names are the same as one of the artist's albums in each cas...

  • Visitor
  • Plan Premium Country Australia   My Question or Issue Recently I found I have at least two playlists that I have no memory of creating. They are both of favourite artists of mine and the p...
  • Elena
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Love" an Album Saves to "Liked" on iOS but not on Desktop?

PlanPremiumCountryUSADeviceDesktop/iOSOperating SystemW10/iOS 11Hello--I am trying to understand the documentation Spotify provides on saving/hearting an album and how the application treats the songs within.The link provided in the official document...

  • Regular
  • Plan Premium Country USA Device Desktop/iOS Operating System W10/iOS 11 Hello--I am trying to understand the documentation Spotify provides on saving/hearting an album and how the application...
  • Mihail
  • Spotify Legend
  • 385 Views
  • 3 replies
  • 1 likes
  • 385 Views
  • 3 replies
  • 1 likes

Can't download and play local files on mobile

PlanPremiumCountryCzech RepublicDeviceXiaomi Pocophone F1Operating SystemAndroid 10 / Windows 10 My Question or IssueSo I've been trying to play my local files on my mobile, but for some reason I can't download/play them. I've uploded the files from ...

  • Visitor
  • Plan Premium Country Czech Republic Device Xiaomi Pocophone F1 Operating System Android 10 / Windows 10   My Question or Issue So I've been trying to play my local files on my mobile, ...
  • 365 Views
  • 0 replies
  • 2 likes
  • 365 Views
  • 0 replies
  • 2 likes

[All Platforms][Radio] Improvement on Spotify Radio UX

I thought about an improvement that could be done when starting the radio from a song which I’m listening to in that moment. When I see the view with all the songs based on that song the first one, so the song that I was listening to isn’t marked as ...

  • Casual Listener
  • I thought about an improvement that could be done when starting the radio from a song which I’m listening to in that moment.   When I see the view with all the songs based on that song the fir...
  • LudoCaesar
  • Casual Listener
  • 400 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Radio
  • 400 Views
  • 2 replies
  • 1 likes

Superuser Contribution Getting Local Files onto my iPhone

I am attempting to play local files from my computer (mp3 files) on my iPhone 7 Spotify app. I followed step by step instructions to enable local files on my computer, and I was able to make a playlist with local files on my laptop Spotify (and I can...

  • Visitor
  • I am attempting to play local files from my computer (mp3 files) on my iPhone 7 Spotify app. I followed step by step instructions to enable local files on my computer, and I was able to make a playli...
  • Alex
  • Spotify Legend
  • 376 Views
  • 2 replies
  • 1 likes
  • local files
  • 376 Views
  • 2 replies
  • 1 likes

Superuser Contribution Wont play donwloaded songs

PlanPremiumCountryNorwayDeviceiPhone 11 Pro MaxOperating SystemiOS 14.0.1 My Question or IssueI have about 1000-1500 songs downloaded on my phone. went on a trip without serviceso i had to use my offline music. When i tried to play it, it refused me ...

  • Newbie
  • Plan Premium Country Norway Device iPhone 11 Pro Max Operating System iOS 14.0.1   My Question or Issue I have about 1000-1500 songs downloaded on my phone. went on a trip without serv...
  • Ivan
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

What Happened To My Downloads?!

PlanPremiumCountryUnited StatesDeviceLaptop and iPhone 11Operating SystemWindows 10 and iOS 14.0.1 This is just ridiculous. Today I was using Spotify on my laptop, like any other day. I had to go out for a bit so I grabbed my phone and opened Spotify...

  • Regular
  • Plan Premium Country United States Device Laptop and iPhone 11 Operating System Windows 10 and iOS 14.0.1   This is just ridiculous. Today I was using Spotify on my laptop, like any oth...
  • TacoJohn1267
  • Regular
  • 504 Views
  • 1 replies
  • 1 likes
  • 504 Views
  • 1 replies
  • 1 likes

Superuser Contribution i can't download local pc songs on mobile, even though they share the same wifi connection .

I added some local songs from my pc to a shared playlist, but when i try to listen to these songs on my mobile it can't download them. Altough i use the same WiFi connection and the firewall is off aswell. When i try to play the song on my phone i ge...

  • Visitor
  • I added some local songs from my pc to a shared playlist, but when i try to listen to these songs on my mobile it can't download them. Altough i use the same WiFi connection and the firewall is off a...
  • Elena
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution artists and albums in "local files" not showing up in artists and albums lists

I just switched from Google Play Music to Spotify premium. I have an extensive collection of music that I ripped from CDs. When I added my library to GPM back in the day, it automatically sorted everything into "artist" and "album" subsections, which...

  • Newbie
  • I just switched from Google Play Music to Spotify premium. I have an extensive collection of music that I ripped from CDs. When I added my library to GPM back in the day, it automatically sorted ever...
  • Elena
  • Moderator
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lifetime songs

Hey,Spotify just asked me to pick 5 songs that really touch me when I opened it. I also had the choice to post them. Unfortunately I closed the window and can't find this option anywhere. Can anybody help me? Thank you

  • Visitor
  • Hey, Spotify just asked me to pick 5 songs that really touch me when I opened it. I also had the choice to post them. Unfortunately I closed the window and can't find this option anywhere.  &n...
  • Alex
  • Spotify Legend
  • 2416 Views
  • 7 replies
  • 0 likes
  • Lifetime
    Top5
  • 2416 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Edit details button for playlists not working

PlanPremiumCountryUKDeviceChrome bookOperating SystemWhatever Chrome books run on? My Question or IssueHi all, I'm asking this question for a friend so the details might be a bit hazy, but any and all help would be appreciated! So the issue is pretty...

  • Casual Listener
  • Plan Premium Country UK Device Chrome book Operating System Whatever Chrome books run on?   My Question or Issue Hi all, I'm asking this question for a friend so the details might be a...
  • Mihail
  • Spotify Legend
  • 1889 Views
  • 5 replies
  • 2 likes
  • 1889 Views
  • 5 replies
  • 2 likes

Songs in playlist multiplied

PlanPremiumCountrySwitzerland My Question or IssueIn our playlist all songs are suddenly available up to 10 times. Our playlist contained about 500 songs and now 10000. Does anyone know why the songs have been multiplied? Link playlist: https://open....

  • Casual Listener
  •   Plan Premium Country Switzerland   My Question or Issue In our playlist all songs are suddenly available up to 10 times. Our playlist contained about 500 songs and now 10000. Does ...
  • Billy-J
  • Spotify Star
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

[Desktop] no artwork, not showing track in playlist when i click the title

Album artwork has disappeared when playing a playlist and I used to be able to click the title of the song and it'd take me to its location in the playlist. Now it just takes me to the original album it's from.

  • Casual Listener
  • Album artwork has disappeared when playing a playlist and I used to be able to click the title of the song and it'd take me to its location in the playlist. Now it just takes me to the original album...
  • AeroZ
  • Composer
  • 231 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 231 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps playing same artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 7986 Views
  • 5 replies
  • 1 likes
  • 7986 Views
  • 5 replies
  • 1 likes

Not all my liked songs are in the Liked Songs Playlist

PlanPremiumCountryUKDeviceLaptop and Samsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or IssueI have a Favourite Songs playlist with every song liked. It has 2878 songs in it. My Liked Songs Playlist only has 1520. Why are all of ...

  • Casual Listener
  •   Plan Premium Country UK Device Laptop and Samsung Galaxy 8 Operating System Android Oreo, Windows 10   My Question or Issue I have a Favourite Songs playlist with every so...
  • 252 Views
  • 0 replies
  • 0 likes
  • likes songs
    Playlists
  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issue when playing liked songs.

PlanFree DeviceHuawei p10 lite My Question or Issue I don't know why, but sometimes, since about one week ago, when I play liked songs, a random unliked song comes out. If I pause the unliked song and I click on "Shuffle play" the song restarts to pl...

  • Visitor
  • Plan Free   Device Huawei p10 lite   My Question or Issue   I don't know why, but sometimes, since about one week ago, when I play liked songs, a random unliked song comes out...
  • Ivan
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • liked songs
    Liked Songs Playlist
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs list / Meine Song Liste

Someone hijacked my account and saved over 900 songs in the "My songs list".How can I clear the complete "My Songs" list? Not the single deletion of each song! Previous advice was of no use!

  • Visitor
  • Someone hijacked my account and saved over 900 songs in the "My songs list". How can I clear the complete "My Songs" list? Not the single deletion of each song! Previous advice was of no use!
  • Alex
  • Spotify Legend
  • 621 Views
  • 9 replies
  • 0 likes
  • 621 Views
  • 9 replies
  • 0 likes

Solved!! Remove recent playlist from home page ?

I have a few Spotify playlists showing on the Android app home page, and I'd like to remove them. How can I do that?Thanks! PlanFamily PremiumCountryFranceDeviceAndroid 10Operating SystemAndroid 10My Question or Issue

  • Casual Listener
  • I have a few Spotify playlists showing on the Android app home page, and I'd like to remove them. How can I do that? Thanks!   Plan Family Premium Country France Device Android 10 Opera...
  • Billy-J
  • Spotify Star
  • 1176 Views
  • 3 replies
  • 0 likes
  • 1176 Views
  • 3 replies
  • 0 likes