Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Spoteref
  • Visitor
  • 65605 Views
  • 51 replies
  • 41 likes
  • Connect
    JAM
  • 65605 Views
  • 51 replies
  • 41 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • doramagnea93
  • Roadie
  • 216725 Views
  • 1118 replies
  • 41 likes
  • 216725 Views
  • 1118 replies
  • 41 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3011 Views
  • 1 replies
  • 2 likes
  • 3011 Views
  • 1 replies
  • 2 likes

[All Platforms][Developer] Spotify should not politicize. It should be about music.

Spotify used to be a platform for music for everyone to equally enjoy. However, spotify follows the general societal trend of politicizing and polarising every aspect of our daily lives despite being a music platform. The creators force their views o...

  • Casual Listener
  • Spotify used to be a platform for music for everyone to equally enjoy. However, spotify follows the general societal trend of politicizing and polarising every aspect of our daily lives despite being...
  • TheOneDude
  • Casual Listener
  • 1278 Views
  • 6 replies
  • 24 likes
  • All Platforms
    Developer
  • 1278 Views
  • 6 replies
  • 24 likes

Superuser Contribution All playlist gone

PlanPremiumCountryCzech republicDeviceiPhone 8Operating SystemiOS 10 My Question or IssueBasically my debit card expired so a month payment was delayed. However I change card information to a new one and made the payment on 25 July 2020 (week ago). T...

  • Visitor
  • Plan Premium Country Czech republic Device iPhone 8 Operating System iOS 10   My Question or Issue Basically my debit card expired so a month payment was delayed. However I change card...
  • Ivan
  • Spotify Legend
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Recommends: Is there a way to NOT like a song, album or artist - and not see them again?

Plan - PremiumUSADevice - iPhone 8Desktop - iOS 10My Question or IssueIs there a way to have Spotify stop suggesting an album, song or artists? I love finding new music w/Spotify but if I see another Aphex Twin album cover in my recommends my Mac may...

  • Casual Listener
  • Plan - Premium USA Device - iPhone 8 Desktop - iOS 10 My Question or Issue Is there a way to have Spotify stop suggesting an album, song or artists?  I love finding new music w/S...
  • Ivan
  • Spotify Legend
  • 975 Views
  • 1 replies
  • 0 likes
  • 975 Views
  • 1 replies
  • 0 likes

Playlist title incorrect when sharing

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy 9+ I created a "public" playlist. Then I changes the title. However, when I share the playlist link it still shows the old title. How can I correct this?

  • Casual Listener
  •   Plan Premium Duo Country Canada Device Samsung Galaxy 9+   I created a "public" playlist. Then I changes the title. However, when I share the playlist link it still shows the o...
  • Billy-J
  • Spotify Star
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Missing liked songs

Plan: premium Country: USA Device: IPhone X Operating System: iOS 13 Liked songs keep disappearing from my liked songs. When I search a missing song, it will say I still have the song liked although it’s missing from my liked songs.

  • Visitor
  •   Plan: premium   Country: USA   Device: IPhone X   Operating System: iOS 13     Liked songs keep disappearing from my liked songs. When I search a missing son...
  • Billy-J
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Missing liked songs
  • 388 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android app crashes when I access Artists and Albums in My Library

Android app crashes when I access Artists and Albums in My Library. It does not crash if I access Playlists. I have tried reinstalling and logging in multiple times.PlanPremiumCountryUSA DeviceMotoX4Operating SystemAndroid v9 My Question or Issue

  • Casual Listener
  • Android app crashes when I access Artists and Albums in My Library. It does not crash if I access Playlists. I have tried reinstalling and logging in multiple times. Plan Premium Country USA &nb...
  • itsmejill
  • Casual Listener
  • 796 Views
  • 2 replies
  • 0 likes
  • crashes
    spotifyapp
  • 796 Views
  • 2 replies
  • 0 likes

Solved!! Album Library has emptied

PremiumCountry UK DeviceMacbook ProOperating SystemiOS 10.15.6 My Question or Issue The album section of my library has emptied overnight. Only one album still appears in that tab but all other albums are 'gone'. I have looked up some albums that sho...

  • Casual Listener
  • Premium Country UK   Device Macbook Pro Operating System iOS 10.15.6   My Question or Issue   The album section of my library has emptied overnight. Only one album still appe...
  • Billy-J
  • Spotify Star
  • 791 Views
  • 5 replies
  • 0 likes
  • 791 Views
  • 5 replies
  • 0 likes

No radio option on phone

PlanFreeCountryRussiaDeviceHonor 9 LiteOperating SystemAndroid My Question or IssueWhen I chose the playlist or song and go to the "three-dot" menu there's no go-to-radio- function, but I have one in the desktop version on Windows 10. There's a scree...

  • Casual Listener
  • Plan Free Country Russia Device Honor 9 Lite Operating System Android  My Question or Issue When I chose the playlist or song and go to the "three-dot" menu there's no go-to-radio- func...
  • Emilia_8
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist won't load

My favorite playlist stopped loading on all devices. It's stuck spinning or I get an error message. I have been working on this playlist for several years and I am scared I will lose it due to it being corrupted or somethingPlanPremiumCountrySwedenDe...

  • Casual Listener
  • My favorite playlist stopped loading on all devices. It's stuck spinning or I get an error message.  I have been working on this playlist for several years and I am scared I will lose it due to...
  • Neeje_
  • Casual Listener
  • 3679 Views
  • 3 replies
  • 0 likes
  • 3679 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artists tab in Library empty! Please fix this!

PlanPremiumCountryUSADeviceDesktop, Samsung Galaxy NoteOperating SystemAndroid, Windows 10 My Question or IssueThis has been frustrating me for months, but I figured I was doing something wrong. Now, I've finally gotten around to dealing with it and ...

  • Regular
  • Plan Premium Country USA Device Desktop, Samsung Galaxy Note Operating System Android, Windows 10   My Question or Issue This has been frustrating me for months, but I figured I was do...
  • HB111
  • Regular
  • 804 Views
  • 4 replies
  • 0 likes
  • 804 Views
  • 4 replies
  • 0 likes

Superuser Contribution Library scroll

Hi there. I have an issue with my scroll bar in my library after update my spotify i can't see scroll bar in my library Samsun a70 Android 10 But i can see it in my playlistThere is a screen record for support teamhttps://drive.google.com/file/d/11VQ...

  • Regular
  • Hi there. I have an issue with my scroll bar in my library  after update my spotify i can't see scroll bar in my library  Samsun a70  Android 10  But i can see it in my playlis...
  • nhgfpehmfmnd6rh
  • Regular
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Lost ability to search my downloaded albums

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have lost the ability to search my downloaded albums. When I go to Artists...not all are th...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads in daily mix?

Hey I was wondering what happend with spotify? all summer until now there was 0 ads in daily mix playlists. Now I get one like every 15mins and its SUPER anoying. And 6.99eur/month is way to much for it. 83.88eur every year for MUSIC? But im here to ...

  • Visitor
  • Hey I was wondering what happend with spotify? all summer until now there was 0 ads in daily mix playlists. Now I get one like every 15mins and its SUPER anoying. And 6.99eur/month is way to much for...
  • Peter
  • Spotify Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

I want to unshuffle my playlists but I can't

PlanFreeCountryIndiaDevice(Vivo v15 pro)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy issue is I have another Spotify account and the I can't unshuffle my songs when I want to

  • Visitor
  • Plan Free Country India Device (Vivo v15 pro) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My issue is I have another Spotify account and the I ...
  • Emilia_8
  • Community Legend
  • 1981 Views
  • 1 replies
  • 0 likes
  • Other
  • 1981 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Favorite Artists

PlanPremiumCountryUSADeviceHP DesktopOperating SystemWindows 10 My Question or IssueI just noticed that when I go to my Library and select "Artists" all of my favorite artists are missing. Instead, I see a screen telling me to "Follow your first arti...

  • Casual Listener
  • Plan Premium Country USA Device HP Desktop Operating System Windows 10   My Question or Issue I just noticed that when I go to my Library and select "Artists" all of my favorite artist...
  • Ivan
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Liked songs disappeared

DeviceiPhone 8 My Question or IssueHi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still shows that all the songs are liked, think it bugged with update?

  • Visitor
  • Device iPhone 8   My Question or Issue Hi all, it seems all of my liked songs have left the liked songs list, I added a new song and it’s the only one in there, in my playlists it still show...
  • fredyescarzalin
  • Visitor
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

When I play my 'Liked Songs' not all the songs are added to the queue

I use Spotify on my Windows 10 desktop (2 different computers) and Android mobile, this issue prevails on all devices. I have a student premium account.I like to play all my 'liked' songs on shuffle while I'm doing homework or other tasks, and I've g...

  • Casual Listener
  • I use Spotify on my Windows 10 desktop (2 different computers) and Android mobile, this issue prevails on all devices. I have a student premium account. I like to play all my 'liked' songs on shuffl...
  • ThirteenPrimes
  • Casual Listener
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Songs missing from a playlist but when i add songs it shows all the songs are there

PlanPremium DeviceiPhone 11 My Question or Issuelast night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the playlist and when i try adding a new song it shows that all the songs are in the playlist bu...

  • Visitor
  •   Plan Premium   Device iPhone 11     My Question or Issue last night i created a playlist with almost 40 songs but this morning i woke up there was only 6 songs in the p...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Spotify original podcast promotion on home screen

There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel like you shouldn't have to have huge ads or promotion...

  • Visitor
  • There is now a huge section of the home screen occupied by a promotion for their original podcasts that I do not care about in any way. Is there anyway to get rid of this? As a premium user I feel li...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Ghosted" songs in your "liked" songs mean what? Premium, laptop, Windows 10

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueindividual "liked songs" remain on my list, but are "ghosted" in darkened type. Does this mea...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue individ...
  • andusaman
  • Casual Listener
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes