Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54667 Views
  • 59 replies
  • 61 likes
  • 54667 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24252 Views
  • 44 replies
  • 28 likes
  • 24252 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120709 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120709 Views
  • 62 replies
  • 48 likes

Superuser Contribution Daily Wellness constantly refreshing

PlanPremiumCountryUnited States DeviceiPhone SE 2020Operating System(iOS 13.7 My Question or IssueEvery time I leave my Daily Wellness and come back to it, the songs have completely changed. This is very frustrating for when I go to find/save a song ...

  • Casual Listener
  •   Plan Premium Country United States  Device iPhone SE 2020 Operating System (iOS 13.7   My Question or Issue Every time I leave my Daily Wellness and come back to it, the s...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t click on songs in my downloaded playlist?

Planpremium Countryunited kingdom DeviceiPhone 8 plus software iOS 14.0.1 My Question or IssueHi, for over a week now I can’t click on songs in one of my downloaded playlists? I have over 3000 songs in the playlist and this has never been a issue bef...

  • Visitor
  •   Plan premium  Country united kingdom  Device iPhone 8 plus  software  iOS 14.0.1     My Question or Issue Hi,  for over a week now I can’t click...
  • Katerina
  • Spotify Legend
  • 6140 Views
  • 1 replies
  • 3 likes
  • 6140 Views
  • 1 replies
  • 3 likes

Superuser Contribution Mobile app and Chromebook app not syncing liked songs

PlanPremiumCountryUSDevicePixel 3a, Acer ChromebookOperating SystemAndroid 11, Google Chrome OS My Question or IssueOn my phone, it says I have ~3300 liked songs and my Chromebook said ~3200. I googled the issue and tried re-installing the app on bot...

  • Newbie
  • Plan Premium Country US Device Pixel 3a, Acer Chromebook Operating System Android 11, Google Chrome OS   My Question or Issue On my phone, it says I have ~3300 liked songs and my Chrom...
  • Alex
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution shuffle all downloaded songs/make massive playlist

I can see the ability to shuffle all downloaded songs has gone.Its is not easy to change playlists while driving. Seems the best solution is to make an "all downloads" playlist and chuck loads of playlists into it. how do I select all songs in a play...

  • Casual Listener
  • I can see the ability to shuffle all downloaded songs has gone. Its is not easy to change playlists while driving. Seems the best solution is to make an "all downloads" playlist and chuck loads of p...
  • Alex
  • Spotify Legend
  • 2946 Views
  • 4 replies
  • 3 likes
  • 2946 Views
  • 4 replies
  • 3 likes

Superuser Contribution Playlist Issue

I have proof that when using local storage it doesnt syn to your phone or console data/files-more information in the link》https://youtu.be/IiTWnvrOjrE

  • Casual Listener
  • I have proof that when using local storage it doesnt syn to your phone or console data/files-more information in the link》 https://youtu.be/IiTWnvrOjrE  
  • Mihail
  • Spotify Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution Every new "Playlist Radio" creates almost the same list of songs no mater the playlist

PlanPremiumCountryGreeceDeviceMotorola moto g pro and PCOperating SystemAndroid 10 and Windows 10 My Question or IssueWhen I am trying to create a Radio based on a playlist which is full of English songs, Spotify creates a Radio full of Greek songs. ...

  • Casual Listener
  • Plan Premium Country Greece Device Motorola moto g pro and PC Operating System Android 10 and Windows 10   My Question or Issue When I am trying to create a Radio based on a playlist w...
  • Mihail
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Some of my 'liked' songs are being un-liked

Additional info:- Premium plan - UK- Mac (Mac OS 10.14.6 and Spotify 1.1.44.538.g8057de92) and Samsung Galaxy A40 (Android 10 and Spotify 8.5.82.894) Question/issue:I've recently noticed some songs that I've previously liked are no longer liked. In t...

  • Casual Listener
  • Additional info: - Premium plan  - UK - Mac (Mac OS 10.14.6 and Spotify 1.1.44.538.g8057de92) and Samsung Galaxy A40 (Android 10 and Spotify 8.5.82.894)   Question/issue: I've re...
  • 272 Views
  • 0 replies
  • 0 likes
  • Delete albums
    library saving and removing
  • 272 Views
  • 0 replies
  • 0 likes

[Desktop][Your Library] Spotify Desktop version not showing all of my liked songs on laptop

I have an incredibly strange issue that seems to be spanning my devices. So I recently switched from Apple Music and frankly it may just be the worst decision I've ever made. On top of all the issues I have with the layout of the phone application, o...

  • Visitor
  • I have an incredibly strange issue that seems to be spanning my devices. So I recently switched from Apple Music and frankly it may just be the worst decision I've ever made. On top of all the issues...
  • 295 Views
  • 0 replies
  • 1 likes
  • Desktop
    Your Library
  • 295 Views
  • 0 replies
  • 1 likes

Superuser Contribution Not able to download new songs

PlanPremiumCountryUnited statesDeviceGalaxy 10plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant download any new albums or Playlist. I just keep getting the Waiting to download message on everything I try to downl...

Screenshot_20201003-170351_Device care.jpg Screenshot_20201003-170335_Spotify.jpg
  • Casual Listener
  • Plan Premium Country United states Device Galaxy 10plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant download any new albums or Playlist....
  • Alex
  • Spotify Legend
  • 385 Views
  • 3 replies
  • 1 likes
  • 385 Views
  • 3 replies
  • 1 likes

Superuser Contribution Time capsule

PlanPremiumCountryUSAMy Question or IssueIs there a way to adjust the preferences for Time Capsule? It seems like a neat feature, but my automatic playlist is filled with explicit songs from people I've never even heard of. I read that it's supposed ...

  • Casual Listener
  •   Plan Premium Country USA My Question or Issue Is there a way to adjust the preferences for Time Capsule? It seems like a neat feature, but my automatic playlist is filled with explicit s...
  • Ver
  • Spotify Legend
  • 1075 Views
  • 1 replies
  • 0 likes
  • Time Capsule
  • 1075 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [desktop] Podcast - show newly added Episodes feed

Hello, I am heavy podcast listener, as many of the Spotify users.I do not find Podcasts experience as good on the Desktop app as in the mobile app version (android).I would appreciate newly added Episodes feed as it is in Android application.This is ...

  • Visitor
  • Hello, I am heavy podcast listener, as many of the Spotify users. I do not find Podcasts experience as good on the Desktop app as in the mobile app version (android). I would appreciate newly added...
  • Jeremy
  • Spotify Legend
  • 2472 Views
  • 1 replies
  • 2 likes
  • feed
    new episodes
    Podcasts
  • 2472 Views
  • 1 replies
  • 2 likes

Superuser Contribution Offine sync for local files

PlanPremiumCountryCanada DeviceiPhone 7 and Macbook Air 2015iOS 14 My Question or IssueI have a local file that is in a downloaded playlist on my Macbook and it is not showing up on my iPhone spotify. I am trying to figure this out and it hasn't been...

  • Visitor
  • Plan Premium Country Canada   Device iPhone 7 and Macbook Air 2015 iOS 14   My Question or Issue I have a local file that is in a downloaded playlist on my Macbook and it is not s...
  • Ver
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution offline music backup

PlanpremiumCountryegyptDevicewindows laptopOperating Systemwindows 10 My Question or Issuei want a way to backup my offline library does windows backup or windows system image can restore my offline library without redownload it from Spotify server ?

  • Newbie
  • Plan premium Country egypt Device windows laptop Operating System windows 10   My Question or Issue i want a way to backup my offline library does windows backup or windows system imag...
  • Mihail
  • Spotify Legend
  • 1077 Views
  • 1 replies
  • 0 likes
  • offline music backup
  • 1077 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminacion de canciones

PlanPremiumCountrySpainDevice(iPhone 7 Plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueQuiero saber como y porque me han desaparecido 300 canciones de una playlist

  • Visitor
  • Plan Premium Country Spain Device (iPhone 7 Plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Quiero saber como y porque me han desaparecido 30...
  • Jeremy
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution New liked songs sometimes are visible only after app relaunch on other device

PlanPremiumDevice(iPhone 6 Plus, iPad Pro 10.5, Macbook Air 2020)Operating System(iOS 12.4.8, iPadOS 14.0.1, MacOS Big Sur 20A5384c) My Question or IssueAfter liking a song on one of my devices, they don't always appear on others in liked songs, unle...

  • Visitor
  • Plan Premium Device (iPhone 6 Plus, iPad Pro 10.5, Macbook Air 2020) Operating System (iOS 12.4.8, iPadOS 14.0.1, MacOS Big Sur 20A5384c)   My Question or Issue After liking a song on on...
  • Jeremy
  • Spotify Legend
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to Rav - Silent Pterodactyls (Ft. Scuare)?

PlanFreeCountryAustraliaDeviceSamsung Galaxy S8 & Acer Spin 5Operating SystemAndroid 8 & Windows My Question or IssueWhat happened to Rav - Silent Pterodactyls (Ft. Scuare)? The song was in my playlist roughly 1 month ago, I removed then I wanted to ...

  • Visitor
  •   Plan Free Country Australia Device Samsung Galaxy S8 & Acer Spin 5 Operating System Android 8 & Windows   My Question or Issue What happened to Rav - Silent Pterodactyl...
  • Ver
  • Spotify Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • 920 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files show on PC but not on phone - Android

PlanPremiumCountryPhilippinesDeviceLG V50Operating SystemAndroid 10 My Question or IssueI have some Local Files and they show up on my PC and moved them to one of my playlists and it works just fine. It also appears on my phone's app, but the titles ...

  • Casual Listener
  • Plan Premium Country Philippines Device LG V50 Operating System Android 10   My Question or Issue I have some Local Files and they show up on my PC and moved them to one of my playlist...
  • Alex
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs showing inaccurate duration of playlist

PlanPremiumCountryUKOperating SystemWindows 10(Web Player through Chrome) My Question or IssueThe length of the playlist is 686 songs or something but the duration of these 686 songs is only 3 hrs 23 mins. The avg. length of songs in this playlist is...

  • Newbie
  • Plan Premium Country UK Operating System Windows 10 (Web Player through Chrome)   My Question or Issue The length of the playlist is 686 songs or something but the duration of these 686...
  • Jeremy
  • Spotify Legend
  • 1387 Views
  • 1 replies
  • 1 likes
  • 1387 Views
  • 1 replies
  • 1 likes

My public playlist is not public

I'm trying to share my playlist with friends and family but when I make my playlist public the profile's tab is not displaying the playlist. I've restarted the computer, turned of my computer, uninstalled and reinstalled Spotify and nothing has work....

  • Newbie
  • I'm trying to share my playlist with friends and family but when I make my playlist public the profile's tab is not displaying the playlist. I've restarted the computer, turned of my computer, u...
  • AdamDam
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mixtapes started changing at a rapid pace

PlanFree/PremiumCountryGermanyDeviceiPhone Xr, iPad Air 3rd, iPad Mini 2019, WinPCOperating SystemiOS 14, iPadOS 14, Windows 10 My Question or IssueHi, Ever since I have gone Premium I have very much come to like the Mixtapes Spotify creates "on my b...

  • Newbie
  • Plan Free/Premium Country Germany Device iPhone Xr, iPad Air 3rd, iPad Mini 2019, WinPC Operating System iOS 14, iPadOS 14, Windows 10   My Question or Issue Hi,   Ever since I ...
  • Elena
  • Moderator
  • 940 Views
  • 1 replies
  • 0 likes
  • 940 Views
  • 1 replies
  • 0 likes