Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54650 Views
  • 59 replies
  • 61 likes
  • 54650 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24244 Views
  • 44 replies
  • 28 likes
  • 24244 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120700 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120700 Views
  • 62 replies
  • 48 likes

Superuser Contribution Archivos locales en iPhone

Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado sin problema pero hoy de repente desaparecieron y ya ...

  • Casual Listener
  • Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado si...
  • Ver
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed Artist Troubleshooting

Plan:PremiumCountry:United StatesDevice:iPhoneXROperating System:iOS 14.0.1 My Question or IssueHi y’all,Hoping someone on here knows what the issue is or has had a similar situation with their account. Recently a bunch of the artists I follow aren’t...

  • Casual Listener
  • Plan: Premium Country: United States Device: iPhoneXR Operating System: iOS 14.0.1     My Question or Issue Hi y’all, Hoping someone on here knows what the issue is or has had a...
  • Jeremy
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • artist
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with local files sync

OS: Windows 10 (PC) / IOS 13.7 (iPhone)Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PCSpotify Subscription: Premium I can't get local files sync to work. I have successfully made a playable playlist with my local files on my PC, but ...

  • Visitor
  • OS: Windows 10 (PC) / IOS 13.7 (iPhone) Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PC Spotify Subscription: Premium   I can't get local files sync to work. I have successf...
  • Jeremy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Sharing local files between computers

Plan: PremiumCountry: USDevice: MacBook ProOperating System: Mac OS I have my local files stored on a MacBookPro (MBP). I would like them to play on another MBP and on an iPhone. This works fine for the iPhone, but not for the MBP, where the local fi...

  • Gig Goer
  •   Plan: Premium Country: US Device: MacBook Pro Operating System: Mac OS   I have my local files stored on a MacBookPro (MBP). I would like them to play on another MBP and on an ...
  • AeroZ
  • Composer
  • 384 Views
  • 3 replies
  • 0 likes
  • local files
    macbook pro
  • 384 Views
  • 3 replies
  • 0 likes

Artist liked songs playlist shows songs NOT liked

PlanPremiumCountrySweden DeviceiPhone 8Operating SystemiOS 14.1 My Question or IssueOn top of every artists page there is a link to show/play the liked songs of that artist. Very handy function. However, this playlist shows songs that are NOT liked. ...

  • Visitor
  • Plan Premium Country Sweden  Device iPhone 8 Operating System iOS 14.1   My Question or Issue On top of every artists page there is a link to show/play the liked songs of that art...
  • dinomight
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files wont save onto Iphone

PlanPremiumCountryUnited StatesDeviceIphone X and Asus ZenBook 14Operating SystemIOS 14 My Question or IssueI've downloaded and saved music from local files before, but when I try now it tells me to sync my devices and I have but nothing is working. ...

  • Visitor
  • Plan Premium Country United States Device Iphone X and Asus ZenBook 14 Operating System IOS 14   My Question or Issue I've downloaded and saved music from local files before, but when ...
  • Ver
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

[All Platforms][Podcasts] Explicit content filter should filter podcast episodes marked as explicit

In the Your Daily Drive playlist, Spotify plays a mixture of music tracks and news podcasts it thinks I will enjoy.However, the Betoota Daily News Bulletin is a satirical news show with explicit content in every episode that is not being filtered fro...

  • Casual Listener
  • In the Your Daily Drive playlist, Spotify plays a mixture of music tracks and news podcasts it thinks I will enjoy. However, the Betoota Daily News Bulletin is a satirical news show with explicit co...
  • 290 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 290 Views
  • 0 replies
  • 0 likes

Geeting more control on Discovery Weekly

Hi all,something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all the songs and Albums I find. However, I do not want tha...

  • Newbie
  • Hi all, something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all th...
  • Hubo
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Discovery Weekly
  • 360 Views
  • 1 replies
  • 0 likes

VNYL put playlist in my library that can not be deleted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Hubo
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloded playlists where deleted

PlanPremiumCountryIsraelDeviceGalaxy s9+ and PCOperating SystemAndroid 10 One ui 2.1 and Windows 10My Question or IssueFor some reason suddenly all my downloded playlists on both pc and my phone where deleted and now needs to be redownload, and i hav...

  • Newbie
  • Plan Premium Country Israel Device Galaxy s9+ and PC Operating System Android 10 One ui 2.1 and Windows 10 My Question or Issue For some reason suddenly all my downloded playlists on both pc...
  • Mario
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free, playlist issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave been trying free prior to subscribing, suddenly on phone I no longer have control of pla...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Have be...
  • Elena
  • Moderator
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Is spotify link same everywhere (internationally)?

My Question or IssueI'm in the US - if I play a song, can somebody in the UK play the same song using the same link - so if I send them the link for the song from the US, they'll be able to play it in the UK? Or is it different in different countries...

  • Visitor
  •       My Question or Issue I'm in the US - if I play a song, can somebody in the UK play the same song using the same link - so if I send them the link for the song from the US, th...
  • Keanu_C
  • Community Legend
  • 824 Views
  • 1 replies
  • 1 likes
  • 824 Views
  • 1 replies
  • 1 likes

Superuser Contribution Suggestions- LIBRARY> LIKES SONGS

My Suggestion I think it would be so great if we could sort our liked songs by Genre! Sometimes you just get in that mood to listen to certain genres. what do you think? Can this be considered?

  • Visitor
  •     My Suggestion    I think it would be so great if we could sort our liked songs by Genre!  Sometimes you just get in that mood to listen to certain genres.  ...
  • Elena
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add Album Art from Local Files

Please fix the album art issue in Local Files! I've been searching and it looks like the whole Local Files feature is having issues, but I think a post specifically for this feature is necessary. I've seen the different community posts and I've tried...

  • Visitor
  • Please fix the album art issue in Local Files!   I've been searching and it looks like the whole Local Files feature is having issues, but I think a post specifically for this feature is neces...
  • Elena
  • Moderator
  • 1767 Views
  • 1 replies
  • 0 likes
  • 1767 Views
  • 1 replies
  • 0 likes

Superuser Contribution List of Artists when you first sign up

When you first sign up for Spotify, you are presented with a list of Artists to help train the "For You" features, etc. It is a great feature and gets you started. I signed up my family and most of us got it, but one of my daughters got a little punc...

  • Newbie
  • When you first sign up for Spotify, you are presented with a list of Artists to help train the "For You" features, etc. It is a great feature and gets you started.   I signed up my family and ...
  • Mihail
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old songs in playlist showing as recently added and random songs being added to playlist

PlanPremiumDeviceDesktop, AndroidOperating SystemWindows 10, Android 10 My Question or IssueRecently, songs that I added years ago to my playlist have been "readded" and are now showing as added very recently, thus messing up the date added sort orde...

  • Casual Listener
  • Plan Premium Device Desktop, Android Operating System Windows 10, Android 10   My Question or Issue Recently, songs that I added years ago to my playlist have been "readded" and are now ...
  • Jeremy
  • Spotify Legend
  • 1647 Views
  • 3 replies
  • 7 likes
  • 1647 Views
  • 3 replies
  • 7 likes

Solved!!Superuser Contribution Local Files appearing but won't play on my Mac

PlanPremiumCountryUSADevice(Macbook Pro mid 2015)Operating System(macOS Catalina version 10.15.7) My Question or IssueThis is a brand new issue that I was not experiencing even earlier today. My local file tracks, despite being downloaded on my Mac i...

  • Regular
  • Plan Premium Country USA Device (Macbook Pro mid 2015) Operating System (macOS Catalina version 10.15.7)   My Question or Issue This is a brand new issue that I was not experiencing ev...
  • FriedClam
  • Regular
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Drive not loading - windows 10

PlanPremium (Duo)CountryIrelandDevicePCOperating SystemWindows 10 Daily Drive will not load playlist without force quitting Spotify. If I load or listen to a Daily drive playlist on let's say Monday, when I go back to the app to load or listen on Tue...

  • Visitor
  • Plan Premium (Duo) Country Ireland Device PC Operating System Windows 10   Daily Drive will not load playlist without force quitting Spotify.   If I load or listen to a Daily...
  • Ver
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 1 likes
  • 313 Views
  • 1 replies
  • 1 likes