Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302291 Views

96 replies

91 likes

  • 302291 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165730 Views

238 replies

44 likes

  • 165730 Views
  • 238 replies
  • 44 likes

Superuser Contribution Song I once loved keeps popping up in my radios and I've grown to hate it. How to stop?

PlanPremiumCountryUSA DeviceMacBook Pro and iPhone Operating SystemiOS My Question or IssueA song I used to love listening to keeps popping up in all my radio stations so often, that I've grown to really dislike it. I thought unliking the song would ...

Casual Listener

Plan Premium Country USA   Device MacBook Pro and iPhone   Operating System iOS   My Question or Issue A song I used to love listening to keeps popping up in all my radio s...

xybre

Newbie

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Superuser Contribution New additions on top of my playlists (Custom Order filter option)

Hi! I have several big Spotify playlists and I have a question about the following:For myself I always use the filter option 'recently added' so I see the newest additions first. But I've found out that when people follow my playlists the filter 'cus...

Casual Listener

Hi! I have several big Spotify playlists and I have a question about the following: For myself I always use the filter option 'recently added' so I see the newest additions first. But I've found out...

lefiath

Music Fan

735 Views

2 replies

1 likes

  • 735 Views
  • 2 replies
  • 1 likes

Superuser Contribution I cant add song to my favorite ones

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't add musig ti my favorite ones I click the heart or put add to favorites and it doesn't app...

Newbie

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't add ...

Maria

Moderator

1257 Views

4 replies

0 likes

  • 1257 Views
  • 4 replies
  • 0 likes

[Your Library] Spotify sucks

It gives me music recommendations that are already liked albums. It won’t save all of my liked artists. I’ve been a premium Spotify user for a long time and every day that goes by makes the first three months of free Apple Music ever more enticing. S...

Music Fan

It gives me music recommendations that are already liked albums. It won’t save all of my liked artists. I’ve been a premium Spotify user for a long time and every day that goes by makes the first thr...

Starbs_Ch

Casual Listener

535 Views

1 replies

2 likes

Your Library
  • 535 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problem with adding to Library, glitching out of app and “30 ad free music”

PlanFree/PremiumCountryUnited StatesDeviceiPhoneOperating SystemiOS My Question or IssueI’m having 2 very annoying issues one been happening for a long time which is the “30 minute” ad free music hasn’t been working for months! I don’t exit out the a...

Casual Listener

Plan Free/Premium Country United States Device iPhone Operating System iOS   My Question or Issue I’m having 2 very annoying issues one been happening for a long time which is the “30 ...

Alex

Spotify Legend

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sugested song

PlanPremiumCountryFrance - DeviceiPhone XSOperating System(iOS 10My Question or IssueFor a long time now, Spotify keeps suggesting me to listen to a lot of german songs, but I don't understand german and I can't manage to stop the suggestions. I have...

Newbie

Plan Premium Country France -  Device iPhone XS Operating System (iOS 10 My Question or Issue For a long time now, Spotify keeps suggesting me to listen to a lot of german songs, but I ...

Eni

Moderator

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song no longer listed - which one was it?

Song no longer listed - which one was it?One of my favorite songs is not only no longer playable on Spotify, but the name is empty. Please tell me which song https://open.spotify.com/track/1UHAjJjbCdbZ894lRfL2ST?si=1KLtqFwNRCOrCOM03lg07w was - thank ...

Roadie

Song no longer listed - which one was it? One of my favorite songs is not only no longer playable on Spotify, but the name is empty. Please tell me which song https://open.spotify.com/track/1UHAjJ...

CarlosE

Spotify Legend

872 Views

6 replies

0 likes

  • 872 Views
  • 6 replies
  • 0 likes

Unsubscribing

I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of your app is terrible. It keeps deleting my downloaded so...

Newbie

I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of your ...

366 Views

0 replies

2 likes

  • 366 Views
  • 0 replies
  • 2 likes

Superuser Contribution Songs getting removed as I use them. Have tried everything and can't sync between phone and laptop.

Plan PremiumCountry USA Device(iPhone 11 and Macbook Pro 2016; all updated to latest)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue2 issues: syncing and songs that are still available on Spotify getting removed from my l...

Casual Listener

Plan Premium Country USA   Device (iPhone 11 and Macbook Pro 2016; all updated to latest) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Novy

Moderator

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs in a playlist get mixed up after I move them

PlanPremiumCountry US Device(iPhone 12, MacBook Pro 16-inch 2019)Operating System(iOS 14.4.1, MacOS 11.2.3) My Question or IssueWhen I create a playlist, then I try to move songs around (primarily full albums), they show up out of order. They are als...

Casual Listener

Plan Premium Country US   Device (iPhone 12, MacBook Pro 16-inch 2019) Operating System (iOS 14.4.1, MacOS 11.2.3)   My Question or Issue When I create a playlist, then I try to m...

Jeremy

Spotify Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs randomly grayed out

So I’ve had a few songs by a rapper named L.S.D in my playlist for quite a while. And all of a sudden when I went to check my playlist all of his songs were grayed out for me. They played before now they’re locked, this music group is really old I do...

Regular

So I’ve had a few songs by a rapper named L.S.D in my playlist for quite a while. And all of a sudden when I went to check my playlist all of his songs were grayed out for me. They played before now ...

aspot_ifyuser

Visitor

2034 Views

18 replies

1 likes

  • 2034 Views
  • 18 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle and repeat buttons disabled

On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan. Before this started happening, I could have it on repeat (same song) several times, but then suddenly it stopped being ...

Regular

On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan.   Before this started happening, I could have it on repeat (s...

rkpai

Newbie

15291 Views

12 replies

2 likes

Disabled
Duo
repeat
  • 15291 Views
  • 12 replies
  • 2 likes

Feature Request: List all my playlists that a song (...) is part of

I often want to see what playlist a song part of. Can you please add a feature to the song context menu to display all my playlists that the selected song is part of?

Casual Listener

I often want to see what playlist a song part of.    Can you please add a feature to the song context menu to display all my playlists that the selected song is part of?  

beccadoesmusic

Composer

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPhone: offline sync spins forever (single track test)

PlanPremiumCountryU.S.DeviceiPhone 12Operating SystemiOS latest My Question or IssueI want to sync some local files to my iPhone, which never works, despite following all of Spotify's instructions perfectly.As a test, I added one mp3 file (3mb 256kb)...

Visitor

Plan Premium Country U.S. Device iPhone 12 Operating System iOS latest   My Question or Issue I want to sync some local files to my iPhone, which never works, despite following all of ...

user-removed

Not applicable

730 Views

4 replies

0 likes

iphone
local files
Mac
  • 730 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discover Weekly does not update correctly

Plan Premium Duo Country USA My Question or Issue I and the person I share a Premium Duo account have been noticing over the past few weeks that our Discover Weekly playlists both have been keeping the songs that we chose to hide. So now it's like ha...

Newbie

  Plan   Premium Duo   Country   USA   My Question or Issue   I and the person I share a Premium Duo account have been noticing over the past few weeks that o...

Mihail

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Liked Song list will not play if it contains more than 10,000 songs.

Plan Free Country United States Device Laptop Operating System Windows 8.1 My Question or Issue I primarily use Spotify through my web browser( Opera GX), and when I place more than 10,000 songs on my liked song list it no longer plays. Attempting to...

Regular

Plan Free Country United States Device Laptop Operating System Windows 8.1   My Question or Issue I primarily use Spotify through my web browser( Opera GX), and when I place ...

nsu1997

Newbie

6670 Views

28 replies

3 likes

  • 6670 Views
  • 28 replies
  • 3 likes

[Desktop][Browse] Make distinction between EDM subgenres

This has been bugging me me for a while so here goes. Currently in the Genres & Moods screen there are all sorts of music genres: Pop, Rock, Hip Hop; and additionally some social movement categories like EQUAL and Pride.However, still there exist no ...

Newbie

This has been bugging me me for a while so here goes. Currently in the Genres & Moods screen there are all sorts of music genres: Pop, Rock, Hip Hop; and additionally some social movement categor...

571 Views

0 replies

1 likes

Browse
Desktop
  • 571 Views
  • 0 replies
  • 1 likes

Solved!! How to revert a playlist to a previous version of itself?

I made some changes to a playlist around a week ago that I now want to undo. How can I revert a playlist to a previous version of itself. I know there's the option to restore a deleted playlist, but I haven't deleted this playlist, I just want to rev...

Newbie

I made some changes to a playlist around a week ago that I now want to undo. How can I revert a playlist to a previous version of itself.    I know there's the option to restore a deleted...

AdamDamon

Spotify Star

7868 Views

1 replies

1 likes

  • 7868 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs will not play

PlanFreeCountryUnited StatesDeviceXbox One My Question or IssueEvery time I try to play my liked songs either on the Xbox app or in a browser, it will not play. Any other music I have will pause, but it stays as the active music and is not replaced b...

Music Fan

Plan Free Country United States Device Xbox One   My Question or Issue Every time I try to play my liked songs either on the Xbox app or in a browser, it will not play. Any other music I...

BuddyAM

Music Fan

2060 Views

6 replies

3 likes

  • 2060 Views
  • 6 replies
  • 3 likes

Superuser Contribution No local songs in mesh network

Hello together,I have a Fritzbox Mesh with 2 Fritzboxes and several Repeaters.My local songs are only available if I turn of everything but the main fritzbox. If I start the rest the offline songs are greyed out.If I create a new playlist on my lapto...

Casual Listener

Hello together, I have a Fritzbox Mesh with 2 Fritzboxes and several Repeaters. My local songs are only available if I turn of everything but the main fritzbox. If I start the rest the offline song...

Alex

Spotify Legend

508 Views

3 replies

0 likes

  • 508 Views
  • 3 replies
  • 0 likes