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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • LoveHindify
  • Visitor
  • 4190 Views
  • 8 replies
  • 12 likes
  • 4190 Views
  • 8 replies
  • 12 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5938 Views
  • 17 replies
  • 19 likes
  • 5938 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94027 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94027 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • liveqube
  • Casual Listener
  • 235692 Views
  • 1148 replies
  • 42 likes
  • 235692 Views
  • 1148 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3232 Views
  • 1 replies
  • 2 likes
  • 3232 Views
  • 1 replies
  • 2 likes

Improved Sorting Options for Users

PlanFree/Premium Device - All Devices Desktop/Mobile/TabletsOperating System - All Systems/ Operating Systems My Question or IssueIt would be nice if users could have the added flexibility of sorting by Beats Per Minute. I personally like this becaus...

  • Casual Listener
  •   Plan Free/Premium   Device - All Devices Desktop/Mobile/Tablets Operating System - All Systems/ Operating Systems    My Question or Issue It would be nice if users could...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Top Genres Not Updating

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 10 My Question or Issue About two/three months ago I listened to a 10 hour long 70s Rock playlist and Rock started showing up in my #2 top genre spot. The only songs I've listen...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 10   My Question or Issue    About two/three months ago I listened to a 10 hour long 70s Rock ...
  • 767 Views
  • 0 replies
  • 1 likes
  • 767 Views
  • 0 replies
  • 1 likes

Creating playlist. Is it possible to make a playlist with favorite artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • jennypallister
  • Music Fan
  • 417 Views
  • 4 replies
  • 0 likes
  • 417 Views
  • 4 replies
  • 0 likes

My liked songs have gone missing

PlanPremiumCountryCanadaDevicePC/iPhone 5Operating SystemIOS, Windows My Question or IssueMy liked playlist has completely removed all the songs from it

  • Casual Listener
  • Plan Premium Country Canada Device PC/iPhone 5 Operating System IOS, Windows   My Question or Issue My liked playlist has completely removed all the songs from it
  • Billy-J
  • Spotify Star
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes

Storage space on android Phone

PlanPremiumCountryAustriaSamsung Galaxy a5Operating SystemAndroid, My Question or IssueHeyI would like to know, how much space is required by an average Song to be saved on my mobile phone. I like to listen to songs on the highest quality setting, bu...

  • Visitor
  • Plan Premium Country Austria Samsung Galaxy a5 Operating System Android,   My Question or Issue Hey I would like to know, how much space is required by an average Song to be saved on m...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Problème de titre likee

Bonjour, Tout d'abord depuis aujourd'**bleep**, sur mon téléphone je n'ai plus de titre likee, ils ont comme disparus. Alors que sur mon pc je les aient (à ma connaissance j'ai 500 titre likee ) donc si je vous ai contacter c'est pour savoir si il es...

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  • Visitor
  • Bonjour,    Tout d'abord depuis aujourd'**bleep**, sur mon téléphone je n'ai plus de titre likee, ils ont comme disparus. Alors que sur mon pc je les aient (à ma connaissance j'ai 500 tit...
  • 1050 Views
  • 0 replies
  • 0 likes
  • Titre likés
  • 1050 Views
  • 0 replies
  • 0 likes

Real time Lyrics

Spotify app isn’t showing real time lyrics on iPhone 11. I’ve literally turned my phone off, delete and reinstall the app many times and the lyrics just doesn’t appear on the screen. I’ve also checked and compared my IOS and Spotify version with a fr...

  • Visitor
  • Spotify app isn’t showing real time lyrics on iPhone 11. I’ve literally turned my phone off, delete and reinstall the app many times and the lyrics just doesn’t appear on the screen. I’ve also checke...
  • AeroZ
  • Composer
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Quienes Reproducen mis listas?

Estaría genial que Spotify nos avise los usuarios que reproducen nuestras propias listas.

  • Visitor
  • Estaría genial que Spotify nos avise los usuarios que reproducen nuestras propias listas.
  • AdamDam
  • Spotify Star
  • 412 Views
  • 1 replies
  • 1 likes
  • 412 Views
  • 1 replies
  • 1 likes

A genre toolbar appeared on the spotify app and then disappeared!!!!

Hi! I am listening in the US on an iPhone, and I have Spotify premium. A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I could organize the songs by genre/vibe. A tool bar appeared a...

  • Newbie
  • Hi! I am listening in the US on an iPhone, and I have Spotify premium.   A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I ...
  • Emilia_8
  • Community Legend
  • 966 Views
  • 1 replies
  • 2 likes
  • bubbles
    categorize
    Chill
    genre
    toolbar
  • 966 Views
  • 1 replies
  • 2 likes

Songs Queue

PlanPremiumCountryUkraineDevice(Xiaomi Mi 8, PC)Operating System(Android 10, Windows 10) My Question or IssueI would like to suggest an improvement. I would appreciate if songs queue showed previously played songs and not only the scheduled ones.

  • Casual Listener
  • Plan Premium Country Ukraine Device (Xiaomi Mi 8, PC) Operating System (Android 10, Windows 10)   My Question or Issue I would like to suggest an improvement. I would appreciate i...
  • Billy-J
  • Spotify Star
  • 400 Views
  • 1 replies
  • 1 likes
  • 400 Views
  • 1 replies
  • 1 likes

Solved!! “My forever favorites” just disappeared. I really wanted to use it :(

Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone.Sporify premiumBraziliPhone XRiOS 13.7

  • Casual Listener
  • Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone. Sporify premium Brazil iPhone XR iOS 13.7
  • MattSuda
  • Spotify Star
  • 11940 Views
  • 5 replies
  • 1 likes
  • favoriteones mylibrary home homescreen
  • 11940 Views
  • 5 replies
  • 1 likes

[Desktop][Your Library] Save an Album by simply click on the heart

Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on the complete Album there are not saved and there are...

  • Music Fan
  • Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on t...
  • 223 Views
  • 0 replies
  • 1 likes
  • Desktop
    Your Library
  • 223 Views
  • 0 replies
  • 1 likes

[Android] How to get local files out of my liked songs?

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8Operating SystemAndroid 10 My Question or IssueA couple days ago I imported my local files into the app. It's quite a lot of files (like 2.5k) and Spotify added them all right into my favourites (I ex...

  • Casual Listener
  • Plan Premium Country Germany Device Xiaomi Redmi Note 8 Operating System Android 10   My Question or Issue A couple days ago I imported my local files into the app. It's quite a lot of...
  • 517 Views
  • 0 replies
  • 1 likes
  • 517 Views
  • 0 replies
  • 1 likes

Server is slow

PlanPremiumCountry Kingdom of Saudi ArabiaDevice(SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite)Operating System(Android9 + Android 10) My Question or IssueI am suffering greatly from the very slow speed of Spotify servers on the latest Androi...

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  • Visitor
  • Plan Premium Country  Kingdom of Saudi Arabia Device (SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite) Operating System (Android9 + Android 10)     My Question or ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Shuffle play is prioritizing a specific artist in one of my playlists

Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan. I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28...

  • Casual Listener
  • Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan.   I have one playlist in particular that only contains music from two ar...
  • 453 Views
  • 0 replies
  • 0 likes
  • Shuffle problem
  • 453 Views
  • 0 replies
  • 0 likes

Library lost

PlanFree/PremiumPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueToday I noticed that the major part of my library is not available anymore. I...

  • Casual Listener
  • Plan Free/Premium Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or I...
  • OkCHip
  • Casual Listener
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs without menu and metainformation

Operating SystemWindows 10 My Question or IssueThree songs don't show full menu and don't have artist/album listed (see screenshot). The main problem is that these can't even be removed from a playlist once added. Example Songs:spotify:episode:0PNxLX...

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  • Casual Listener
  •   Operating System Windows 10   My Question or Issue Three songs don't show full menu and don't have artist/album listed (see screenshot). The main problem is that these can't even be ...
  • Mihail
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 1 likes
  • 369 Views
  • 1 replies
  • 1 likes

Superuser Contribution Link local files to Spotify Instead

PlanPremiumCountryUsa DeviceMac DesktopOperating SystemMacOs Mojave My Question or IssueYears ago, I imported my entire iTunes library (mostly legally downloaded files) into Spotify. However, last year, my computer crashed and I lost all of my local ...

  • Newbie
  • Plan Premium Country Usa   Device Mac Desktop Operating System MacOs Mojave   My Question or Issue Years ago, I imported my entire iTunes library (mostly legally downloaded files...
  • Mihail
  • Spotify Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • File Linking
    local files
    Spotify Catalog
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs in library just dissapear

PlanPremiumCountryUnited Stated DeviceiPhone XOperating SystemWhatever the latest iOS is My Question or IssueFor the last week or so, every few mornings that I first open up the Spotify app & go straight to "Your Library" and go to "Artists" (cause t...

  • Casual Listener
  • Plan Premium Country United Stated   Device iPhone X Operating System Whatever the latest iOS is   My Question or Issue For the last week or so, every few mornings that I first o...
  • Alex
  • Spotify Legend
  • 836 Views
  • 10 replies
  • 1 likes
  • 836 Views
  • 10 replies
  • 1 likes

Superuser Contribution Song removed from spotify, or just my library?

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSo one of my long time favorite songs is Into The Ocean by Blue October from their Foiled (2006) album and I was quite surprised to see that an american band ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue So one of my long time favorite songs is Into The Ocean by  Blue Octobe...
  • Ivan
  • Spotify Legend
  • 2186 Views
  • 2 replies
  • 5 likes
  • 2186 Views
  • 2 replies
  • 5 likes