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How i can listen my songs normally

How i can listen my songs normally

Songs don’t play either random or favorite help and yes I have the last update
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3 Replies

Hey there @Nicrolax,

Thanks for reaching out and welcome to the Community!

We're not sure what's going on exactly for you. Could you please share some more details, what's not behaving normal in your listening experience with the app. Including a short video can help us greatly in our efforts to replicate your experience. You can send a link to it or attach it using the Insert Video option in the post editor. 


Also we'd like to know the exact version of your Spotify app, so we do not make you do unnecessary updates.  

 

Keep us posted, we'll be on the lookout for your reply.

Kiril Moderator
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I have this version of Spotify 8.7.26.1172

some songs play others play for 5 seconds or they don’t play at all

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Hey @Nicrolax,

Thanks for your reply in this thread 🙂

 

Can you let us know the exact make/model and OS of your device?

 

On another note, could you share with us the troubleshooting you’ve already done? If you're having issues playing the songs, you could start with a clean reinstall to see if this makes a difference. You can see the steps to do it here.

 

Lastly, did you notice if this happens on another device? Is this happening over WiFi? 3G/4G? Both?

 

We'll keep an eye on your response!

CarlosEModerator
 
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