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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

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  • Moderator
  • Moderator
  • Awilson44
  • Visitor
  • 9992 Views
  • 139 replies
  • 26 likes
  • 9992 Views
  • 139 replies
  • 26 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18799 Views
  • 76 replies
  • 11 likes
  • 18799 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40790 Views
  • 490 replies
  • 16 likes
  • 40790 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • elee0171
  • Visitor
  • 19537 Views
  • 443 replies
  • 10 likes
  • 19537 Views
  • 443 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16586 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16586 Views
  • 146 replies
  • 13 likes

Superuser Contribution disable allow explicit content - does it remove explicit songs from you playlists or just hide them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 1691 Views
  • 3 replies
  • 0 likes
  • explicit content
    Playlists
  • 1691 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't search all my liked artists my library tab

Recently I've had a hard time searching my library by artist for music that I have previously saved. A lot of my artist just won't show up when I type the name in, even when I type the full artist name. I've checked on the artist pages for the ones t...

  • Casual Listener
  • Recently I've had a hard time searching my library by artist for music that I have previously saved. A lot of my artist just won't show up when I type the name in, even when I type the full artist na...
  • Xenia
  • Moderator
  • 1000 Views
  • 5 replies
  • 2 likes
  • My Artist Library
  • 1000 Views
  • 5 replies
  • 2 likes

Superuser Contribution not all my artists appear

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

No option to add local file

I'm trying to upload local files but when I go to settings there is no local files option. I'm on the desktop app.

  • Visitor
  • I'm trying to upload local files but when I go to settings there is no local files option. I'm on the desktop app.  
  • SoundShots
  • Composer
  • 1310 Views
  • 3 replies
  • 0 likes
  • 1310 Views
  • 3 replies
  • 0 likes

My mixtapes constantly jumping genres

My Question or IssueI listen to a very wide range of genres and up to 8h per day. I often enjoy my mixtapes as they both provide songs I like as well as new songs that are alike. I face two problems:One day, eg. mixtapes 1 is playing hiphop while m2 ...

  • Visitor
  • My Question or Issue I listen to a very wide range of genres and up to 8h per day. I often enjoy my mixtapes as they both provide songs I like as well as new songs that are alike.   I face tw...
  • 200 Views
  • 0 replies
  • 0 likes
  • Bug Algorithm
    Bug Playlist
  • 200 Views
  • 0 replies
  • 0 likes

Encountered an annoying bug about Playlist Folder

PlanPremium My Question or IssueEncountered an annoying bug about Playlist FolderI accidently created a top-level folder as shown in the screenshot.folder link:https://open.spotify.com/folder/c2d3f09dae34f000This folder made my apps crash repeatedly,...

TIM图片20200619013354.png
  • Visitor
  • Plan Premium   My Question or Issue Encountered an annoying bug about Playlist Folder I accidently created a top-level folder as shown in the screenshot. folder link: https://open.spotify...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Liked songs only playing in sections not entirely

PlanPremiumCountryUKDeviceDesktop / Samsung A70Operating SystemWindows 10 / Android OreoMy Question or IssueAfternoon When playing my liked list I have noticed the songs play in sections from that list and not the complete list. For instance, I've ad...

  • Visitor
  • Plan Premium Country UK Device Desktop / Samsung A70 Operating System Windows 10 / Android Oreo My Question or Issue Afternoon   When playing my liked list I have noticed the songs pl...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mi lista de "me gusta" se vació

PlanPremiumCountryArgentinaDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 Había instalado Spotify de nuevo después de un tiempo, estaba todo bien hasta que las canciones y álbumes a los que le di me gusta desaparecieron. Desinstalé la app y la volví...

  • Visitor
  • Plan Premium Country Argentina Device Moto E4 Plus Operating System Android 7.1.1   Había instalado Spotify de nuevo después de un tiempo,  estaba todo bien hasta que las canciones...
  • Ivan
  • Spotify Legend
  • 2456 Views
  • 1 replies
  • 1 likes
  • 2456 Views
  • 1 replies
  • 1 likes

Superuser Contribution Accessing local files on a public playlist

PlanPremiumCountryUSADeviceiPhone, DesktopMy Question or IssueI was browsing public playlists and came across a complete collection of Uzi and noticed there was local files on the playlist (grayed song). It looks as if some songs were once on spotify...

  • Visitor
  • Plan Premium Country USA Device iPhone, Desktop My Question or Issue I was browsing public playlists and came across a complete collection of Uzi and noticed there was local files on the playl...
  • Elena
  • Moderator
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Trouble playing downloaded songs

PlanPremiumCountryMalaysia DeviceiPhone SEOperating SystemiOS 13.3.1 My Question or IssueWhy can’t I play some of the songs I’ve downloaded when offline?

  • Visitor
  • Plan Premium Country Malaysia  Device iPhone SE Operating System iOS 13.3.1   My Question or Issue Why can’t I play some of the songs I’ve downloaded when offline?    
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

How to update local files?

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8Operating SystemWindows 10 PRO My Question or IssueIs there a way to update the local files list on Desktop App?When I change an information from a song, it becomes gray and unplayable. Should be an "upd...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Windows 10 PRO   My Question or Issue Is there a way to update the local files list on Desktop App? When I change...
  • 273 Views
  • 0 replies
  • 0 likes
  • local files
    local files not syncing
    missing file
    reimport file
  • 273 Views
  • 0 replies
  • 0 likes

Help with Queue

I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of, let alone added to my playlists would play. I'm ju...

  • Casual Listener
  • I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of,...
  • MrGC
  • Music Fan
  • 666 Views
  • 3 replies
  • 0 likes
  • Help
    queue
  • 666 Views
  • 3 replies
  • 0 likes

“Added this month” filter

For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list of songs in my likes and they just showed up, I’d c...

  • Visitor
  • For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list ...
  • 643 Views
  • 0 replies
  • 1 likes
  • added last month
    added last year
    Added this month
    added this year
  • 643 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist completely changed

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy favourite playlist “In Electric Dreams” created by Spotify was recently changed into “Clu...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ...
  • Nick089
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution shuffle issues

PlanFree/PremiumCountryUnited states of americaDevice(Macbook air late 2013) My Question or IssueThe issue I am having is that when I connect to an amazon echo with my computer my Spotify is locked into a shuffle even though I am on my computer and t...

  • Visitor
  • Plan Free/Premium Country United states of america Device (Macbook air late 2013)   My Question or Issue The issue I am having is that when I connect to an amazon echo with my computer m...
  • Elena
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Shuffle feature algorithm needs upgrading

PlanPremiumCountryUnited KingdomDevicesiPhone XS Max and Macbook Pro late 2016Operating SystemiOS 13.5.1 and macOS Catalina 10.15.5 My Question or IssueMy Liked Songs Library contains over 4100 songs and when on shuffle mode only plays the most recen...

  • Newbie
  • Plan Premium Country United Kingdom Devices iPhone XS Max and Macbook Pro late 2016 Operating System iOS 13.5.1 and macOS Catalina 10.15.5   My Question or Issue My Liked Songs Library...
  • 247 Views
  • 0 replies
  • 0 likes
  • algorithm
    Error
    frustration
    shuffle
    shuffling
  • 247 Views
  • 0 replies
  • 0 likes

"Your Mixtape X" remove songs

I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I use Spotify over the desktop app again.Someone knows...

  • Visitor
  • I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I u...
  • GilfeaRannte
  • Visitor
  • 575 Views
  • 1 replies
  • 4 likes
  • desktop app
    remove songs
    Your Mixtape
  • 575 Views
  • 1 replies
  • 4 likes

Inaccurate music history

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueHello, when looking at my played music history there is a LOT of music in there that I have never, and would never listen to. I know my husband didnt listen to it, and even though m...

  • Visitor
  •   Plan Premium Country US Device All Operating System All   My Question or Issue Hello, when looking at my played music history there is a LOT of music in there that I have nev...
  • communitysux
  • Newbie
  • 1660 Views
  • 2 replies
  • 1 likes
  • 1660 Views
  • 2 replies
  • 1 likes

Why are there songs vanishing?

PlanPremiumCountrySpain DeviceWhateverOperating SystemWhatever My Question or IssueI noticed this long ago: some artists or songs that used to be available on Spotify, are no longer available. The search engine will not find them, and they disappeare...

  • Roadie
  • Plan Premium Country Spain   Device Whatever Operating System Whatever   My Question or Issue I noticed this long ago: some artists or songs that used to be available on Spotify,...
  • jomolist
  • Composer
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Rearrange Playlists

PlanFreeCountryU.S Operating SystemWindows 7 My Question or IssueIn my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to rearrange the playlist, I usually drag them upwards to where I want them. But ...

  • Visitor
  • Plan Free Country U.S   Operating System Windows 7   My Question or Issue In my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to...
  • Ivan
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes