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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution [null][Playlists] A New Music Only Playlist

It would be cool if you could have a playlist full of music that is similar to songs you listen to but songs that you have never ever listened to at all.

  • Visitor
  • It would be cool if you could have a playlist full of music that is similar to songs you listen to but songs that you have never ever listened to at all. 
  • MafeG
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • null
    Playlists
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Playlists] Can We Please Delete a Spotify Blend Playlist?

I created a Spotify blend playlist with my friend and I am truly embarrassed by some of the songs chosen to be on the playlist (from my listening history). We can 'delete' other playlists, but I only have the option to remove this blended playlist fr...

  • Newbie
  • I created a Spotify blend playlist with my friend and I am truly embarrassed by some of the songs chosen to be on the playlist (from my listening history). We can 'delete' other playlists, but I only...
  • MafeG
  • Spotify Legend
  • 3606 Views
  • 1 replies
  • 4 likes
  • Playlists
  • 3606 Views
  • 1 replies
  • 4 likes

Superuser Contribution why aren't songs showing in my friends playlist that they we listening to?

I am listening to a playlist that my friend made. I see her activity and I see her listening to songs that are apparently in the playlist but when I look at the playlist on my end, I see nothing new. Is this a privacy kind of thing or is spotify just...

  • Visitor
  • I am listening to a playlist that my friend made. I see her activity and I see her listening to songs that are apparently in the playlist but when I look at the playlist on my end, I see nothing new....
  • MafeG
  • Spotify Legend
  • 1393 Views
  • 1 replies
  • 0 likes
  • 1393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giving less recommendations in the app was a bad change to make....

The mobile app used to have a ton of recommendations... each section had multiple albums you could scroll through, and you could look through the selections given for ages and find something new every day. Now, it's ONE recommendation per row and jus...

  • Casual Listener
  • The mobile app used to have a ton of recommendations... each section had multiple albums you could scroll through, and you could look through the selections given for ages and find something new ever...
  • Ver
  • Spotify Legend
  • 500 Views
  • 5 replies
  • 1 likes
  • Mobile
  • 500 Views
  • 5 replies
  • 1 likes

Superuser Contribution Forced Hidden songs on free version

I have some songs that can’t be un-hidden, I’m pretty sure it’s because I’m using the free version but it isn’t specified that being a free Spotify user will have this issue, I know the song isn’t blocked where I’m from or anything specific because I...

  • Casual Listener
  • I have some songs that can’t be un-hidden, I’m pretty sure it’s because I’m using the free version but it isn’t specified that being a free Spotify user will have this issue, I know the song isn’t bl...
  • Alex
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Duo Mix

Have just set up Premium Duo with my partner. I want to know, if we start Duo Mix, is that an extra playlist, or will it replace something on our individual accounts, lilke 'Discover Weekly', or 'Release Radar'.The info about Duo Mix on the Spotify s...

  • Newbie
  • Have just set up Premium Duo with my partner. I want to know, if we start Duo Mix, is that an extra playlist, or will it replace something on our individual accounts, lilke 'Discover Weekly', or 'Rel...
  • AdamDamon
  • Spotify Star
  • 942 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Deleting one playlist from two identical playlists results in a ghost-like state

So this week I copied a playlist and gave it the same name and songlist, only the picture was different. I then deleted the older playlist and it resulted in a state of having both of them at the same time. Some weird situations, for example: When cl...

  • Casual Listener
  • So this week I copied a playlist and gave it the same name and songlist, only the picture was different. I then deleted the older playlist and it resulted in a state of having both of them at the sam...
  • CarlosE
  • Moderator
  • 591 Views
  • 3 replies
  • 0 likes
  • bug
    Bug Playlist
    Deletion
  • 591 Views
  • 3 replies
  • 0 likes

[Playlists] redundant suggested songs

Half the songs (at least pertaining to classical music) are put on my suggested songs to add to a playlist which already contains those songs.... c'mon.

  • Casual Listener
  • Half the songs (at least pertaining to classical music) are put on my suggested songs to add to a playlist which already contains those songs.... c'mon.
  • Amayy
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution SD Card keeps deleting

PlanPremiumCountryCanadaDeviceFiio X5iiiOperating SystemAndroid My Question or IssueI have a 256GB micro SD card in my player, and the songs I download offline keep disappearing from my device, and my storage keeps changing back to internal. I have t...

  • Casual Listener
  • Plan Premium Country Canada Device Fiio X5iii Operating System Android   My Question or Issue I have a 256GB micro SD card in my player, and the songs I download offline keep disappear...
  • CarlosE
  • Moderator
  • 2339 Views
  • 9 replies
  • 1 likes
  • LIbrary deleting
    sd card
    storage
  • 2339 Views
  • 9 replies
  • 1 likes

Superuser Contribution Enhanced playlists feature affect on downloaded playlists mobile data (Android)

PlanPremiumCountry USA DeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueIf I use the Enhanced Playlist feature on a downloaded playlist, are my downloaded songs played from the device or are they streamed? Example: I have a downloaded pla...

  • Music Fan
  • Plan Premium Country USA   Device Galaxy S8 Operating System Android 9   My Question or Issue If I use the Enhanced Playlist feature on a downloaded playlist, are my downloaded so...
  • Mihail
  • Spotify Legend
  • 4259 Views
  • 5 replies
  • 0 likes
  • 4259 Views
  • 5 replies
  • 0 likes

Superuser Contribution Simple fix: Warning when clicking to undownload a playlist or album

I download playlists and albumns frequesntly, basicly any I think I will listen to a lot. I try not to use too much data, and sometimes I wont have any service in the area I am in. Recently I went on a week long trip to the outback where there was no...

  • Casual Listener
  • I download playlists and albumns frequesntly, basicly any I think I will listen to a lot. I try not to use too much data, and sometimes I wont have any service in the area I am in. Recently I went on...
  • MafeG
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make playlist offline

I think we should be able to make playlists while offline, it just makes sense its annoying that you can't

  • Visitor
  • I think we should be able to make playlists while offline, it just makes sense  its annoying that you can't
  • MafeG
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 284 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't search for anything (502 gateway error)

I can't search for anything because the query endpoint returns a 502 gateway error. It's been going on for about 10 minutes. DeviceWebOperating SystemUbuntu [edit]All good now, sorted itself out after another 5-10 mins.

  • Regular
  • I can't search for anything because the query endpoint returns a 502 gateway error. It's been going on for about 10 minutes.   Device Web Operating System Ubuntu   [edit] All good n...
  • Jeremy
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Keeps Deleting Playlist Name

Premium Plan My Question or IssueMy Country Western Playlist keeps getting falsely reported for violating terms and this is causing my playlist name to be deleted. Searching on Reddit and Spotify threads shows I am not the only person having this iss...

  • Casual Listener
  • Premium Plan   My Question or Issue My Country Western Playlist keeps getting falsely reported for violating terms and this is causing my playlist name to be deleted. Searching on Reddit and ...
  • Elena
  • Moderator
  • 339 Views
  • 1 replies
  • 3 likes
  • 339 Views
  • 1 replies
  • 3 likes

Superuser Contribution Daily Drive is missing Podcasts

Plan - PremiumCountry - USMy Question or IssueI love my Daily Drive : NPR, BBC News Minute, The Daily, The Journal… but it’s been a few months since I’ve been able to tune in. Now that I have the time again, the shows are all wrong. There’s just the ...

  • Newbie
  • Plan - Premium Country - US My Question or Issue I love my Daily Drive : NPR, BBC News Minute, The Daily, The Journal… but it’s been a few months since I’ve been able to tune in. Now t...
  • Mario
  • Spotify Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blend - Unable to accept 'blend' request

PlanPremiumCountry DeviceiPhone SEOperating SystemiOS14.8 My Question or IssueHi,I was trying to generate a 'Blend' link, however, was struggling to click the 'Create' button as it was blocked by the music bar. I eventually had the bar hide temporari...

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  • Casual Listener
  • Plan Premium Country   Device iPhone SE Operating System iOS14.8   My Question or Issue Hi, I was trying to generate a 'Blend' link, however, was struggling to click the 'Create'...
  • Jeremy
  • Spotify Legend
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

  • Casual Listener
  • AdamDamon
  • Spotify Star
  • 572 Views
  • 3 replies
  • 0 likes
  • 572 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My local files are downloading and showing up fine, but won't let me play new downloads

PlanPremiumCountryUnited StatesDeviceiPhone 11 Pro MaxOperating SystemiOS 104.8 My Question or IssueMy new local files are showing up on my phone and downloading fine (not greyed out), and they're playing on my desktop fine, but when I try and play t...

  • Regular
  • Plan Premium Country United States Device iPhone 11 Pro Max Operating System iOS 104.8   My Question or Issue My new local files are showing up on my phone and downloading fine (not gr...
  • RussianRider
  • Regular
  • 1412 Views
  • 14 replies
  • 1 likes
  • 1412 Views
  • 14 replies
  • 1 likes

Superuser Contribution Local Files Issues

PlanPremiumCountryAmericaDeviceChromebookOperating SystemChrome OS My Question or IssueSo I'm trying to get songs from my computer on to spotify but I've been having a few problems.I can't even find anything regarding local files on the app. Not in t...

  • Casual Listener
  • Plan Premium Country America Device Chromebook Operating System Chrome OS   My Question or Issue So I'm trying to get songs from my computer on to spotify but I've been having a few pr...
  • CarlosE
  • Moderator
  • 681 Views
  • 6 replies
  • 0 likes
  • 681 Views
  • 6 replies
  • 0 likes

not all albums list displayed

not all albums list displayedcountry - BelaruspremiumMacBook, iphone, webI see only part of all albums of Jedi Mind tricksbut if I use vpn I can see them all

  • Visitor
  • not all albums list displayed country - Belarus premium MacBook, iphone, web I see only part of all albums of Jedi Mind tricks but if I use vpn I can see them all
  • user-removed
  • Not applicable
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes