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Please see below the most popular frequently asked questions.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68389 Views
  • 60 replies
  • 66 likes
  • 68389 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33710 Views
  • 56 replies
  • 30 likes
  • 33710 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130835 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130835 Views
  • 62 replies
  • 48 likes

Superuser Contribution album artwork not loading in library

PlanPremiumCountryUnited StatesDeviceNokia 6.1Operating SystemAndroid 10 My Question or Issueall the album covers of the albums I have saved in my library aren't loading. when I'm on the home screen they all load but none of them load in my library. ...

  • Casual Listener
  •   Plan Premium Country United States Device Nokia 6.1 Operating System Android 10   My Question or Issue all the album covers of the albums I have saved in my library aren't load...
  • Sveinolsvik
  • Regular
  • 2467 Views
  • 5 replies
  • 1 likes
  • 2467 Views
  • 5 replies
  • 1 likes

Superuser Contribution Artist's name is not displayed properly

For some reason Phoebe ∆X∆'s name isn't properly displayed in her artist mix's thumbnail.

  • Music Fan
  • For some reason Phoebe ∆X∆'s name isn't properly displayed in her artist mix's thumbnail.
  • Alex
  • Spotify Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Sort my song!!!???

I have my like songs? bot i can't sort this? Its a joke? Guys cmon i like sort my track! I try all! Work only unlike and like again. Song stay on first place every time, but its horrible! I just want to move the song 5 positions up or down. What is t...

  • Visitor
  • I have my like songs? bot i can't sort this? Its a joke? Guys cmon i like sort my track! I try all! Work only unlike and like again. Song stay on first place every time, but its horrible! I just...
  • 445 Views
  • 0 replies
  • 0 likes
  • 445 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No songs are working.

PlanFree/PremiumCountry DeviceImacOperating SystemMac OS Big Sur My Question or IssueThis has been a running issue for 2 years that I have put aside for a while. So on my mac it says that all of my playlists are empty when on my phone they are how th...

  • Regular
  • Plan Free/Premium Country   Device Imac Operating System Mac OS Big Sur   My Question or Issue This has been a running issue for 2 years that I have put aside for a while. So on m...
  • Jeremy
  • Spotify Legend
  • 1922 Views
  • 11 replies
  • 0 likes
  • 1922 Views
  • 11 replies
  • 0 likes

Superuser Contribution Skip podcast track in playlist

PlanPremiumCountryGermanyDeviceiPhone 7 iOS 14.7 My Question or IssueI have several playlists in which I also included podcast tracks alongside songs (e.g. for meditation). Often they have a lot of talking at the end which I want to skip to proceed t...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7  iOS 14.7   My Question or Issue I have several playlists in which I also included podcast tracks alongside songs (e.g. for meditat...
  • CarlosE
  • Moderator
  • 1362 Views
  • 1 replies
  • 0 likes
  • 1362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find/play a song

PlanPremiumCountry SlovakiaDevicePCOperating SystemWindows 10 My Question or IssueI have search for artist **bleep** chambers and song Judas Goat. I was not able to find it via client. When googling for this song, I have found link https://open.spoti...

  • Casual Listener
  • Plan Premium Country  Slovakia Device PC Operating System Windows 10   My Question or Issue I have search for artist **bleep** chambers and song Judas Goat. I was not able to find...
  • CarlosE
  • Moderator
  • 20149 Views
  • 15 replies
  • 3 likes
  • music
  • 20149 Views
  • 15 replies
  • 3 likes

[Desktop][Your Library] Spotify Un-Liked all of my songs and albums

I woke up this morning to an entirely empty Liked Songs list and entirely empty liked Albums list and an empty artist list. I have been using spotify for years so this is incredibly frustrating. Strangely, I still have all of my playlists and podcast...

  • Newbie
  • I woke up this morning to an entirely empty Liked Songs list and entirely empty liked Albums list and an empty artist list. I have been using spotify for years so this is incredibly frustrating. Stra...
  • 514 Views
  • 0 replies
  • 1 likes
  • Desktop
    Your Library
  • 514 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Artist listed twice on local files

Operating SystemWindows 10My Question or IssueI recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on the new computer, for some reason, many of my local file...

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  • Casual Listener
  • Operating System Windows 10 My Question or Issue I recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on...
  • Elena
  • Moderator
  • 3240 Views
  • 3 replies
  • 0 likes
  • 3240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where’s the download button?

PlanFree/PremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t see the download button on my playlist.

  • Newbie
  • Plan Free/Premium Country United States  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • AeroZ
  • Composer
  • 937 Views
  • 2 replies
  • 0 likes
  • 937 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't suggest playlist name

PlanPremiumCountryNorwayDeviceSamsung S20FEOperating SystemAndroid 11 My Question or IssueSay I search for an album. I enter the album, then I click the three dots, and choose add to playlist, and then create new playlist. Shouldn't the app then sugg...

  • Casual Listener
  • Plan Premium Country Norway Device Samsung S20FE Operating System Android 11   My Question or Issue Say I search for an album. I enter the album, then I click the three dots, and choos...
  • Alex
  • Spotify Legend
  • 1537 Views
  • 3 replies
  • 0 likes
  • 1537 Views
  • 3 replies
  • 0 likes

[Android][Playlists] Playlist organization and song movement

(On mobile app) for some reason, hopefully not only on my end, the custom option for Playlist organization is gone. Previously I had to get on a desktop to organize my Playlists how I wanted, then get on my phone and choose the custom option where it...

  • Visitor
  • (On mobile app) for some reason, hopefully not only on my end, the custom option for Playlist organization is gone. Previously I had to get on a desktop to organize my Playlists how I wanted, then ge...
  • 363 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Last song/playlist does not load after every update

PlanPremiumCountryGreeceDeviceDesktop PCOperating SystemWindows 10 My IssueI run Spotify on 4 different devices (Android and 3 Windows desktop PCs) and I have noticed an issue just on one of the PCs. After every update, the last song/playlist that wa...

  • Newbie
  • Plan Premium Country Greece Device Desktop PC Operating System Windows 10   My Issue I run Spotify on 4 different devices (Android and 3 Windows desktop PCs) and I have noticed an issu...
  • MafeG
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Multiple Copies of Same Album

PlanPremiumCountryUSADeviceiPhone 10Operating SystemWindows 10 My Question or IssueSome of my 'Liked' songs were not appearing as 'Liked' when I would go to the Artist's page. For some reason a song I had 'Liked' in a playlist was not appearing in th...

  • Gig Goer
  • Plan Premium Country USA Device iPhone 10 Operating System Windows 10   My Question or Issue Some of my 'Liked' songs were not appearing as 'Liked' when I would go to the Artist's page...
  • vbartoloma
  • Gig Goer
  • 787 Views
  • 2 replies
  • 0 likes
  • 787 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song is being removed from playlist

I've been using spotify premium for 3 years, sometimes a song from my playlist went missing and i have to add the song again to the playlist. is there any solution for this matter? i cant keep track of what song went missing since i have 1900+ songs ...

  • Casual Listener
  • I've been using spotify premium for 3 years, sometimes a song from my playlist went missing and i have to add the song again to the playlist.   is there any solution for this matter? i cant ke...
  • CarlosE
  • Moderator
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Moved from Premium to Free, now Discover Weekly & Release Radar don't update

PlanFreeCountryUK DeviceiMac, iPhone 12 Mini, iPad ProOperating SystemMacOS Big Sure, iOS 14.6 My Question or IssueThese curated playlists are supposed to be available to Free users as well right?Since I switched my Discover Weekly playlist shows tha...

  • Regular
  • Plan Free Country UK   Device iMac, iPhone 12 Mini, iPad Pro Operating System MacOS Big Sure, iOS 14.6   My Question or Issue These curated playlists are supposed to be available...
  • slinkoff
  • Regular
  • 2687 Views
  • 6 replies
  • 0 likes
  • Discover Weekly
    Release Radar
  • 2687 Views
  • 6 replies
  • 0 likes

Superuser Contribution No Local Files Folder Created

PlanPremiumDeviceDellOperating SystemWindows 10 My Question or IssueI've tried to enable local files on the Spotify app on my desktop, but it won't create a folder that displays the local files. I have tried uninstalling, restarting my computer, and ...

  • Newbie
  • Plan Premium Device Dell Operating System Windows 10   My Question or Issue I've tried to enable local files on the Spotify app on my desktop, but it won't create a folder that displays ...
  • Xenia
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • local files
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing Windows Local Files on Mac

Is there any way for me to play my local files from my Asus, Windows machine on my MacOS machine? I have been able to play local files from my Asus, Windows on my Android, Samsung smartphone, but have had no luck from computer to computer.

  • Newbie
  • Is there any way for me to play my local files from my Asus, Windows machine on my MacOS machine?   I have been able to play local files from my Asus, Windows on my Android, Samsung smartphone...
  • MafeG
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can MP3 songs that are not in the Spotify catalog be played as Local files?

When I take music folders that contain MP3 songs that I have ripped or purchased and add them as a Local files folder source, when they show up in Spotify the songs are listed but greyed out. Is it possible to play local MP3 files that cannot be matc...

  • Casual Listener
  • When I take music folders that contain MP3 songs that I have ripped or purchased and add them as a Local files folder source, when they show up in Spotify the songs are listed but greyed out.  I...
  • Ver
  • Spotify Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo sessions, songs jump backwards ~10 seconds near the start of every song

As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.

  • Casual Listener
  • As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.
  • MafeG
  • Spotify Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist order

Is there a way of rearranging yr actual playlists (not individual tracks)This would be so much better to have this option, especially as a update feature (hint hint) PlanPremiumCountryUkDevice(iPhone 6s)Operating System(iOS 13.5.1)My Question or Issu...

  • Regular
  • Is there a way of rearranging yr actual playlists (not individual tracks) This would be so much better to have this option, especially as a update feature  (hint hint)  😉👍🏻   &...
  • seonglae
  • Newbie
  • 34949 Views
  • 14 replies
  • 4 likes
  • 34949 Views
  • 14 replies
  • 4 likes