Lecture sans connexion

[Jmsa]

Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse 

[OscarDC]

Hey @Jmsa,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here. Hope you don't mind me replying in English, as that's the official language of the Community!

This issue is usually related to some damaged cache stored on your device. First, we´d recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

If the issue persists, would you mind checking with a different Wi-Fi connection to see if it makes any difference?

Lastly, to continue investigating; include in your next response the make, model and OS version of the affected device, along with the Spotify version you're currently running.

We'll be on the lookout.