Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

AdamDamon

Spotify Star

289413 Views

92 replies

88 likes

  • 289413 Views
  • 92 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

149907 Views

232 replies

44 likes

  • 149907 Views
  • 232 replies
  • 44 likes

[Playlists] Spotify keeps showing the same songs in Recommended section for a playlist

Spotify keeps showing the same songs in Recommended section for a playlist.It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets there. Banning artists and removing songs from the play...

Regular

Spotify keeps showing the same songs in Recommended section for a playlist. It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets th...

255 Views

0 replies

1 likes

Playlists
  • 255 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists not working

PlanPremiumPortugal DeviceAsusOperating SystemAndroid Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops after a few seconds. I skip to another one and the same happens. Pressing the play butto...

Visitor

  Plan Premium Portugal   Device Asus Operating System Android   Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops a...

Dian

Spotify Legend

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Private Shared Playlists

I have a playlist that both my husband and I use for when we're in the car or listening to music around the house. As only the way I have seen to be able to add him is to make the playlist public; we sometimes have random people joining and adding mu...

Newbie

I have a playlist that both my husband and I use for when we're in the car or listening to music around the house.   As only the way I have seen to be able to add him is to make the playlist p...

Dian

Spotify Legend

328 Views

1 replies

0 likes

Playlists
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Tools to organise playlists (e.g folders, tags, labels)

Hello, Avid Spotify users are avid collectors and creators of playlists, often an artistic endeavour. This means that many playlists end up being out of sight and out of reach. Giving customers their own organisational tools, such as creating folders...

Newbie

Hello,  Avid Spotify users are avid collectors and creators of playlists, often an artistic endeavour. This means that many playlists end up being out of sight and out of reach. Giving customer...

Dian

Spotify Legend

330 Views

1 replies

9 likes

Playlists
  • 330 Views
  • 1 replies
  • 9 likes

Superuser Contribution Why is there no way to play an individual song without queuing up additional songs?

This issue makes Spotify almost unusable for me. When I choose a song to play, I usually want to listen to just that one song and for playback to end when the song ends. I cannot figure out a way to do that with Spotify, even after spending an hour w...

Music Fan

This issue makes Spotify almost unusable for me. When I choose a song to play, I usually want to listen to just that one song and for playback to end when the song ends. I cannot figure out a way to ...

CantDisableAutoplay

Music Fan

4075 Views

9 replies

1 likes

  • 4075 Views
  • 9 replies
  • 1 likes

why do i keep receiving my brothers discover weekly playlist as well as my own?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jrham

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

a missing album in israeli spotify

Plan: PremiumCountry: IsraelAndroidMy Question or Issue is, I was wondering why Ariana Grande's My Everything album isn't available on Israel spotify? and when will it be available? all of her albums are available to listening.

Regular

Plan: Premium Country: Israel Android My Question or Issue is, I was wondering why Ariana Grande's My Everything album isn't available on Israel spotify? and when will it be available? a...

Guyb2018

Newbie

1663 Views

2 replies

4 likes

  • 1663 Views
  • 2 replies
  • 4 likes

Superuser Contribution Recommended glitch - always the same

PlanPremiumCountryPoland DevicePCOperating SystemWindows 7 My Question or IssueMy recommended tab is always the same, I cannot refresh it because Spotify shows always the same songs but in a different order.

Regular

Plan Premium Country Poland   Device PC Operating System Windows 7   My Question or Issue My recommended tab is always the same, I cannot refresh it because Spotify shows always ...

Dian

Spotify Legend

905 Views

7 replies

0 likes

  • 905 Views
  • 7 replies
  • 0 likes

Superuser Contribution My account doesn't have all the features that are available to everyone

PlanPremiumCountryGermanyDeviceAny mobile device My Question or IssueHello. I have a problem.My account doesn't have all the features that are available to everyone.The "Recently played" tab has no grouping into playlists, albots, artists, etc.;The "...

Newbie

Plan Premium Country Germany Device Any mobile device   My Question or Issue Hello. I have a problem. My account doesn't have all the features that are available to everyone. The "...

Dian

Spotify Legend

1145 Views

1 replies

0 likes

  • 1145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not showing up on Mac

I followed the steps in this guide to get my Crosby, Stills & Nash content I downloaded from Apple Music to show up in my Spotify library and when I try to gert Local Files to show up on the sidebar in Spotify it doesn't. When I try to go to advanced...

Casual Listener

I followed the steps in this guide to get my Crosby, Stills & Nash content I downloaded from Apple Music to show up in my Spotify library and when I try to gert Local Files to show up on the side...

Dian

Spotify Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Ads on Daily Drive

I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!!Also, the churn rate of tunes is slow, and while all my tunes are banging, one or ...

Music Fan

I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!! Also, the churn rate of tunes...

Marcel_Sp

Visitor

3939 Views

14 replies

9 likes

All Platforms
Subscription
  • 3939 Views
  • 14 replies
  • 9 likes

Superuser Contribution Songs do not play if clicked if after last smart shuffle song

PlanPremiumCountryUsaDevice(iPhone Xs maxOperating SystemiOS 15.4.1 (is latest) My Question or IssueI have a playlist with around 600 songs. If I click smart shuffle, a bunch of new songs are added (the replacement to “enhance”). If I scroll down pas...

Regular

Plan Premium Country Usa Device (iPhone Xs max Operating System iOS 15.4.1 (is latest)   My Question or Issue I have a playlist with around 600 songs. If I click smart shuffle, a bunch...

eschurma

Regular

809 Views

8 replies

0 likes

  • 809 Views
  • 8 replies
  • 0 likes

Superuser Contribution Some playlists missing i.e. disappeared

PlanPremiumCountrySouth Africa DeviceiPhone 13 ProOperating SystemiOS 15.4.1 Spotify version8.7.26 My Question or IssueSome of my playlists disappeared. I can not restore them using "Recover playlists" in the account menu.Please help. This is very fr...

Regular

  Plan Premium Country South Africa   Device iPhone 13 Pro Operating System iOS 15.4.1   Spotify version 8.7.26   My Question or Issue Some of my playlists disappea...

Eni

Moderator

3248 Views

4 replies

0 likes

  • 3248 Views
  • 4 replies
  • 0 likes

Superuser Contribution How i can listen my songs normally

Songs don’t play either random or favorite help and yes I have the last update

Casual Listener

Songs don’t play either random or favorite help and yes I have the last update

CarlosE

Spotify Legend

372 Views

3 replies

0 likes

  • 372 Views
  • 3 replies
  • 0 likes

All content by CSNY is missing as of 4/7/2022

I've seen other posts and solution was posted as a technical issue that was fixed. It is not fixed for CNSYPlanPremiumCountryUSDevicePCOperating SystemWindows 11My Question or IssueAll content by CSNY is missing as of 4/7/2022. I've seen other posts ...

Music Fan

I've seen other posts and solution was posted as a technical issue that was fixed.  It is not fixed for CNSY Plan Premium Country US Device PC Operating System Windows 11 My Question or...

Taylith

Community Legend

988 Views

7 replies

1 likes

Albums
Playlists
  • 988 Views
  • 7 replies
  • 1 likes

Superuser Contribution Need assistance from someone with a pc

Hey there, A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me. Spotify claims they cannot undue this and since I only have android device I woul...

Visitor

Hey there,    A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me.    ...

CarlosE

Spotify Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do i get the message Remove from downloads You wont be able to play this offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate songs played in the wrong order

This issue applies to all my devices and it's a big issue for me. I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/one of my burned CDs and their compilation album. For exampl...

Casual Listener

This issue applies to all my devices and it's a big issue for me.   I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/...

Alex

Spotify Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes