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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299093 Views

96 replies

90 likes

  • 299093 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163244 Views

235 replies

44 likes

  • 163244 Views
  • 235 replies
  • 44 likes

Solved!!Superuser Contribution iTunes to Spotify Premium Migration!

Hi everyone, I am a long-time user who would like to finally complete my migration to spotify from iTunes which I have on my pc. I've accumulated a ton of songs on PC that I'd like to have on Spotify, not adding them locally but saving the equivalent...

Newbie

Hi everyone,   I am a long-time user who would like to finally complete my migration to spotify from iTunes which I have on my pc.   I've accumulated a ton of songs on PC that I'd like ...

Alex

Spotify Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No longer able to like songs

I’ve been a Spotify premium subscriber for three years and never had a single issue. Recently (in the last week) I’ve been unable to like songs. I’ve attached what my issue looks like on my end. I’d really like to have this issue solved without a fre...

Casual Listener

  I’ve been a Spotify premium subscriber for three years and never had a single issue. Recently (in the last week) I’ve been unable to like songs. I’ve attached what my issue looks like on my e...

MafeG

Spotify Legend

1015 Views

5 replies

0 likes

  • 1015 Views
  • 5 replies
  • 0 likes

Superuser Contribution NEW EPISODES for Podcasts showing At all times

PlanPremiumCountry DeviceAll devices.Operating SystemAll operating systems. My Question or IssueThe "NEW EPISODES" for podcasts keeps showing at all times. I do not follow the podcast in question or any podcast. I started 1 episode a few months back ...

Newbie

Plan Premium Country   Device All devices. Operating System All operating systems.   My Question or Issue The "NEW EPISODES" for podcasts keeps showing at all times. I do not foll...

Alex

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to put a playlist with a empty name in a playlist folder, but I'm unable to.

PlanPremiumCountryBrazilDeviceAcer Aspire 5, Moto G9 PlayOperating SystemWindows 10, Android 11My Question or IssueI'm having some trouble with the displaying of this playlist. I saved it but it doesn't appears on my PC sidebar, only in the library a...

Regular

Plan Premium Country Brazil Device Acer Aspire 5, Moto G9 Play Operating System Windows 10, Android 11 My Question or Issue I'm having some trouble with the displaying of this play...

samuluizzz

Regular

7406 Views

6 replies

0 likes

playlist with empty name
playlist with empty title
playlist with no name
playlist without title
  • 7406 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Hide Song" feature needed

This feature is on mobile but not desktop. This creates a poor user experience having to manually skip songs over and over. Also it breaks congruency between platforms. Please implement this feature on desktop. Thank you!

Casual Listener

This feature is on mobile but not desktop. This creates a poor user experience having to manually skip songs over and over. Also it breaks congruency between platforms. Please implement this feature ...

MafeG

Spotify Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Search] More unheard songs in automatic mix

Hey, i would like to automatic mix be more like before. I search new music a lot and now days mix gives me a lot of songs that I have heard. If there is change to give more music what listener have not heard it would be more than great! Sorry I’m not...

Visitor

Hey, i would like to automatic mix be more like before. I search new music a lot and now days mix gives me a lot of songs that I have heard. If there is change to give more music what listener have n...

MafeG

Spotify Legend

429 Views

1 replies

0 likes

Search
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore in app artist profiles to show songs and albums

I opened the app on my phone and went to an Artist's profile to look through their songs and albums, but I was disappointed to find only featured on play lists and a short bio. I checked other profiles but they where all the same. I like Spotify beca...

Newbie

I opened the app on my phone and went to an Artist's profile to look through their songs and albums, but I was disappointed to find only featured on play lists and a short bio. I checked other profil...

MafeG

Spotify Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back discography

Since taking away discography I use Spotify less due to the terrible user experience trying to browse and identify albums of interest based on artists chronological timeline. It was I am sure the most used, clicked feature after navigating to an arti...

Newbie

Since taking away discography I use Spotify less due to the terrible user experience trying to browse and identify albums of interest based on artists chronological timeline. It was I am sure the mos...

MafeG

Spotify Legend

504 Views

1 replies

0 likes

Mobile
Playlists
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a pocast from preview list

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueIn the starting page, there is one entry with recommended podcasts ("Folgen für dich" in German version). Currently, there is a recommendation which preview picture is re...

Casual Listener

Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue In the starting page, there is one entry with recommended podcasts ("Folgen für dich" in Germa...

Calingor

Casual Listener

680 Views

2 replies

0 likes

Other
  • 680 Views
  • 2 replies
  • 0 likes

Superuser Contribution Customer feature: Flag/alert inaccurate & missing lyrics

I'm not a developer! I just wanted to find out if anyone else has thought about adding a feature for customers to click or notify developers about lyrics that are not accurate for songs. I have encountered a lot of errors when it comes to lyrics-- so...

Newbie

I'm not a developer! I just wanted to find out if anyone else has thought about adding a feature for customers to click or notify developers about lyrics that are not accurate for songs. I have encou...

MafeG

Spotify Legend

659 Views

1 replies

2 likes

Developer
  • 659 Views
  • 1 replies
  • 2 likes

Superuser Contribution One song won't play no matter what.

Hello, I have a premium account and I am using multiple spotify platforms. There is this one song titled 'Nowy Kolor' by Otsochodzi that won't play no matter if I used my iphone, imac or web player. It isn't grade out and there is no message appearin...

Newbie

Hello, I have a premium account and I am using multiple spotify platforms. There is this one song titled 'Nowy Kolor' by Otsochodzi that won't play no matter if I used my iphone, imac or web player. ...

MafeG

Spotify Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top Songs 2021 - wrong song plays?

PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 12 My Top Songs 2021 appears to have an indexing issue. Instead of correctly playing "I'm Coming Out" by Diana Ross it plays "I'm Still Waiting" How might I fix this? Thanks!

Regular

  Plan Premium Country UK Device Pixel 3a Operating System Android 12   My Top Songs 2021 appears to have an indexing issue.  Instead of correctly playing "I'm Coming Out" by...

gdh82

Regular

1910 Views

12 replies

0 likes

Top Songs 2021 wrong song plays
  • 1910 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Blend is missing

I saw this option a few days ago, used it once and not been able to find it since? It is not showing in "Made for you". I can still see the only one blend playlist I managed to create then, but since then I've not been able to share it with anyone el...

Casual Listener

I saw this option a few days ago, used it once and not been able to find it since? It is not showing in "Made for you".  I can still see the only one blend playlist I managed to create then, b...

MafeG

Spotify Legend

12201 Views

3 replies

0 likes

  • 12201 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist keep getting removed

PlanPremiumCountryNetherlandsDevice(iPhone 11)Operating System(iOS 15) My Question or Issuekeeps deleting my playlist and I don't know why. They keep saying it has to do with the terms and conditions but I don't see in the terms and conditions what I...

Casual Listener

Plan Premium Country Netherlands Device (iPhone 11) Operating System (iOS 15)   My Question or Issue keeps deleting my playlist and I don't know why. They keep saying it has to do with...

MafeG

Spotify Legend

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

Superuser Contribution Albums/playlists not displaying songs

PlanFreeCountryUSADeviceMoto G60/iPhone 13Operating SystemAndroid/iOSMy Question or IssueMy Spotify mobile app (regardless of device) is not displaying individual songs whenever I open an album or a playlist. All I get is suggested songs and not the ...

Newbie

Plan Free Country USA Device Moto G60/iPhone 13 Operating System Android/iOS My Question or Issue My Spotify mobile app (regardless of device) is not displaying individual songs whenever I o...

MafeG

Spotify Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative playlist not opening on iPhone

PlanFreeCountryCanadaDevices(iPhone 12, MacBook Air early 2020 [Intel core])Operating System(IOS 15, MacOS Monterey) My Question or IssueHi everyone! Recently, someone went into my collaborative playlist and added a bunch of songs. After removing the...

Newbie

Plan Free Country Canada Devices (iPhone 12, MacBook Air early 2020 [Intel core]) Operating System (IOS 15, MacOS Monterey)   My Question or Issue Hi everyone!  Recently, someone...

Jeremy

Spotify Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Problem with Mood & Genre Filters

Hello, I come to you because I would like to ask you a very "technical" question. I'm considered as a "new user" because I have lost my old password and I no longer have access to my mailbox. But otherwise, I’ve been using Spotify for a long time. Sp...

Visitor

Hello,   I come to you because I would like to ask you a very "technical" question. I'm considered as a "new user" because I have lost my old password and I no longer have access to my mailb...

719 Views

0 replies

1 likes

  • 719 Views
  • 0 replies
  • 1 likes

Superuser Contribution Local Files Sync Not Working

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro, DesktopOperating SystemiOS 15.0.1, Windows 10 My Question or IssueI'm having the same problem of trying to get my local files to sync between my iphone and my pc. I've tried as many solutions as I c...

Regular

Plan Premium Country United States Device iPhone 13 Pro, Desktop Operating System iOS 15.0.1, Windows 10   My Question or Issue I'm having the same problem of trying to get my local fi...

OscarDC

Moderator

641 Views

4 replies

0 likes

local files
  • 641 Views
  • 4 replies
  • 0 likes

Superuser Contribution Block/remove certain podcasts from my home page

PlanFamily PremiumCountryCanada My Question or IssueWhy can't I remove/block podcasts and certain creators from showing up on my homepage permanently? For the past 3 years a certain podcast has been front and centre on my home page. I either listened...

Newbie

Plan Family Premium Country Canada   My Question or Issue Why can't I remove/block podcasts and certain creators from showing up on my homepage permanently?    For the past 3 y...

4s52k7j96e

Newbie

912 Views

2 replies

6 likes

Account
Free
Login
Security
Subscription
  • 912 Views
  • 2 replies
  • 6 likes

[Your Library] Artists in Generated Playlists not Relevant

It used to be the case (from what I can tell >1.5 year ago) that generated playlists like the Daily Mix and Top Songs of would only contain artists that I had actually listened to. Now, these playlists contain artists that I do not find relevant and...

Newbie

It used to be the case (from what I can tell >1.5 year ago) that generated playlists like the Daily Mix and Top Songs of <Year> would only contain artists that I had actually listened to. No...

297 Views

0 replies

0 likes

Your Library
  • 297 Views
  • 0 replies
  • 0 likes