Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution On Repeat "updating" but not adding new songs

PlanPremiumCountryAustraliaDeviceiPhone 12, MacBook Pro (2017)Operating System(iOS 15.2, MacOS Monterey Version 12.0.1) My Question or IssueMy On Repeat playlist is updating every three days but it is stuck with the same 30 songs it's been on for ove...

  • Newbie
  • Plan Premium Country Australia Device iPhone 12, MacBook Pro (2017) Operating System (iOS 15.2, MacOS Monterey Version 12.0.1)   My Question or Issue My On Repeat playlist is updating ...
  • CarlosE
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Old saved music isn’t what shows on artist page.

For some time now I’ve had consistent moments where my library music doesn’t line up with the version that’s on the artist page, but shows it as downloaded. Nothings changed between them other than it seems it’s a new “link.” At this point I’ve re-ad...

  • Casual Listener
  • For some time now I’ve had consistent moments where my library music doesn’t line up with the version that’s on the artist page, but shows it as downloaded. Nothings changed between them other than i...
  • Kiril
  • Moderator
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I clone a built-in playlist?

My Question or IssueI want to make a private copy of a built-in Spotify playlist, so that I can edit it, removing songs I don't like and keeping the rest. Is this possible?

  • Newbie
  • My Question or Issue I want to make a private copy of a built-in Spotify playlist, so that I can edit it, removing songs I don't like and keeping the rest. Is this possible?
  • Jeremy
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Choosing a song plays a random song from my library

PlanPremiumCountryArgentinaDevicemoto g(6)Operating SystemAndroid Pie My Question or IssueWhen clicking a song inside of my library, Spotify plays a completely different song (seemingly at random) from my library, except for the one I selected.Beta v...

  • Regular
  • Plan Premium Country Argentina Device moto g(6) Operating System Android Pie   My Question or Issue When clicking a song inside of my library, Spotify plays a completely different song...
  • Jeremy
  • Spotify Legend
  • 1355 Views
  • 13 replies
  • 0 likes
  • bug
  • 1355 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution The album cover isn't shown correctly

PlanPremiumCountryBrazilDeviceNotebook Samsung X51, Samsung A50 Operating SystemWindows 11, AndroidMy Question or IssueThis is a problem I notice every day...Ariana Grande's Dangerous Woman album has 2 different types of covers, but I play the cover ...

  • Casual Listener
  • Plan Premium Country Brazil Device Notebook Samsung X51, Samsung A50  Operating System Windows 11, Android My Question or Issue This is a problem I notice every day... Ariana Grande'...
  • Ver
  • Spotify Legend
  • 1243 Views
  • 3 replies
  • 0 likes
  • Cover Art
    Troubleshooting
  • 1243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Edits Lost when you Close the App / Disappearing Playlist Edits

Plan: PremiumCountry: USVersion: Spotify for macOS (Apple Silicon) 1.1.72.439.gc253025e, Spotify for iPhone 8.6.78.419, unsure of Windows Desktop versionDevice: Macbook Air 2020, iPhone 12 Pro, Windows DesktopOperating System: macOS Big Sur 11.6, iPh...

  • Casual Listener
  • Plan: Premium Country: US Version: Spotify for macOS (Apple Silicon) 1.1.72.439.gc253025e, Spotify for iPhone 8.6.78.419, unsure of Windows Desktop version Device: Macbook Air 2020, iPhone 12...
  • Alex
  • Spotify Legend
  • 571 Views
  • 4 replies
  • 0 likes
  • 571 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify on mobile won't show certain local songs from my desktop or is unable to download them

 PlanPremiumCountryBelgiumDevicehuawei p30 liteOperating Systemandroid My Question or Issuespotify on mobile won't show certain local songs from my desktop, but it does display the current song playing when i play the local song in spotify desktopsom...

Screenshot_20211116_080851.jpg
  • Regular
  •   Plan Premium Country Belgium Device huawei p30 lite Operating System android    My Question or Issue spotify on mobile won't show certain local songs from my desktop, but it do...
  • Ver
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added new local files on desktop won't show/sync on phone since yesterday

PlanPremiumCountryGermanyDeviceOnePlus 8 ProOperating SystemWindows 11, Android 11 My Question or IssueSo all of a sudden I can't add any local files to my phone (OnePlus 8 Pro Android 11) anymore.When I add them to the playlist on the desktop app (W...

  • Gig Goer
  •   Plan Premium Country Germany Device OnePlus 8 Pro Operating System Windows 11, Android 11   My Question or Issue So all of a sudden I can't add any local files to my phone (One...
  • Jeremy
  • Spotify Legend
  • 417 Views
  • 5 replies
  • 0 likes
  • 417 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist cover photo

PlanPremiumCountryNorwayDeviceDesktop PCOperating SystemWindows 10, Windows 11 My Question or IssueHi - I have defined a lot of playlist-folders. These playlist-folders are inside ordinary folders.When browsing a playlist-folder I was expected that t...

  • Casual Listener
  • Plan Premium Country Norway Device Desktop PC Operating System Windows 10, Windows 11   My Question or Issue Hi - I have defined a lot of playlist-folders. These playlist-folders are i...
  • Eni
  • Moderator
  • 514 Views
  • 5 replies
  • 0 likes
  • 514 Views
  • 5 replies
  • 0 likes

Superuser Contribution playlist won't update

PlanPremiumCountrycanadaDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issuewhen I change the order or move a song in one of my playlist on pc it doesn't update on my phone it just stays the same for example if I go to filter on my pho...

  • Regular
  • Plan Premium Country canada Device Samsung Galaxy s7 Operating System Android   My Question or Issue when I change the order or move a song in one of my playlist on pc it doesn't updat...
  • vhain
  • Gig Goer
  • 1342 Views
  • 7 replies
  • 2 likes
  • 1342 Views
  • 7 replies
  • 2 likes

Superuser Contribution Make Spotify better than competitor sites by allowing users to Record a song

Watched a film with good soundtrack. But can't find one of the songs anywhere (a tribal chant). I can listen on Youtube (advantage to Google Music over Spotify). SPOTIFY - Allow users to record a song and add to THEIR playlists. This won't infringe c...

  • Visitor
  • ...POTIFY - Allow users to record a song and add to THEIR playlists.  This won't infringe copyrights because it won't be public, but it means you're in the car and you can play a song you like without n...
  • Alex
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won’t sync my local files

I am using a fully updated Spotify with an iPhone and a windows pc running windows 10. I have local files turned on for both and have turned off the firewall on my computer. I have made multiple playlists and added the downloaded music to them but it...

  • Casual Listener
  • I am using a fully updated Spotify with an iPhone and a windows pc running windows 10. I have local files turned on for both and have turned off the firewall on my computer. I have made multiple play...
  • MafeG
  • Spotify Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Copy playlist to profile to edit

So basically you could copy someone’s playlist to your account so you could edit the already-made playlist, add songs, remove songs, etc.

  • Newbie
  • So basically you could copy someone’s playlist to your account so you could edit the already-made playlist, add songs, remove songs, etc. 
  • Eni
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 260 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't find a clip of a cover song in my playlist

PlanPremiumCountryUSDeviceSamsung Galaxy S20 FE 5GOperating SystemAndroid 11 My Question or IssueI tried to find a cover song of harry styles juice that I saved in one of my playlists but it wasn't there. It was in a clip/podcast type format recorded...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy S20 FE 5G Operating System Android 11   My Question or Issue I tried to find a cover song of harry styles juice that I saved in one of my ...
  • Eni
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • Music Lost
    Songs Disappeared
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly unable to see/search my local files

Exactly as the title describes - I wanted to add some local files to my playlist but I simply cannot find them! And non of my other local files are showing either unless I go to a playlist where I know I have them. Any ideas? Have only noticed this w...

PhoenixofDhewm_2-1636379461345.png PhoenixofDhewm_1-1636379247055.png
  • Regular
  • Exactly as the title describes - I wanted to add some local files to my playlist but I simply cannot find them! And non of my other local files are showing either unless I go to a playlist where I kn...
  • CarlosE
  • Moderator
  • 556 Views
  • 5 replies
  • 0 likes
  • local files
  • 556 Views
  • 5 replies
  • 0 likes

Superuser Contribution Some song suddenly became unplayable when I click them

So, Hi! I wanted to post this cuz it's the second time that happens to me and I wanna know what can I do cuz well, today I wanted to play some Melodrama songs, I clicked on the album (that it's downloaded) and when I pressed on the song, it started, ...

  • Regular
  • So, Hi! I wanted to post this cuz it's the second time that happens to me and I wanna know what can I do cuz well, today I wanted to play some Melodrama songs, I clicked on the album (that it's downl...
  • Novy
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist covers and titles not syncing

PlanPremiumCountryThe NetherlandsOperating SystemAndroid 10, Windows 10My Question or IssueWhen I try to change the cover on a playlist on my computer, it doesn't update. However, yesterday I changed the album covers and titles of a couple playlists ...

  • Casual Listener
  • Plan Premium Country The Netherlands Operating System Android 10, Windows 10 My Question or Issue When I try to change the cover on a playlist on my computer, it doesn't update. However, ...
  • Alex
  • Spotify Legend
  • 815 Views
  • 5 replies
  • 0 likes
  • 815 Views
  • 5 replies
  • 0 likes

Superuser Contribution Personal stats for years before 2016 - Top songs or artists for 2012 or 2013?

Hey! I was wondering if any of you knew about a way to see stats for years before 2016. I've been using Spotify since mid 2010 ish but I've only had my own account since late 2011 early 2012. Still, I'd love to see some stats for those individual yea...

  • Casual Listener
  • Hey!   I was wondering if any of you knew about a way to see stats for years before 2016. I've been using Spotify since mid 2010 ish but I've only had my own account since late 2011 early 2012...
  • Yandis9-
  • Casual Listener
  • 2972 Views
  • 2 replies
  • 1 likes
  • 2972 Views
  • 2 replies
  • 1 likes

Can't play any song of an artist

Hello, I can't play any song of Celine Dion, on any device (all apps were updated before reporting this). Is this a bug? Why everything is on the app but unavailable if she is not on Spotify anymore? Thanks

  • Newbie
  • Hello,   I can't play any song of Celine Dion, on any device (all apps were updated before reporting this). Is this a bug? Why everything is on the app but unavailable if she is not on Spotify...
  • OneByBoo
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes