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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303420 Views

96 replies

91 likes

  • 303420 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168686 Views

242 replies

44 likes

  • 168686 Views
  • 242 replies
  • 44 likes

Superuser Contribution On repeat not updating correctly

PlanPremiumCountryIndia DeviceOneplus Nord, Lenovo Ideapad 310Operating SystemAndroid 11, Windows 10 My Question or IssueSince the last month the top 10 songs on my "On Repeat" Playlist have not been updating. I have been listening to other songs and...

Casual Listener

Plan Premium Country India   Device Oneplus Nord, Lenovo Ideapad 310 Operating System Android 11, Windows 10   My Question or Issue Since the last month the top 10 songs on my "O...

Rob19Pim

Casual Listener

4165 Views

8 replies

2 likes

  • 4165 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Is there a way to display private playlists on profile?

Due to privacy reasons, I’d like to keep a playlist of mine private while keeping it on my profile. It seems I’ve done it before, but won’t work on my other playlists. Thank you.  

Visitor

Due to privacy reasons, I’d like to keep a playlist of mine private while keeping it on my profile. It seems I’ve done it before, but won’t work on my other playlists.      Than...

MafeG

Spotify Legend

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files sync/show but won't play

Premium, USAMac OS Monterey My Question or IssueImporting local files from my computer and playing them across devices (iPhone) was working totally fine for me besides some syncing issues. I had imported a couple new albums and had duplicates and oth...

Newbie

Premium, USA Mac OS Monterey    My Question or Issue Importing local files from my computer and playing them across devices (iPhone) was working totally fine for me besides some syncing...

Alex

Spotify Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Don't Like Artist Not Remembering Preferences

PlanPremiumCountryAustraliaDevicePC/Android My Question or IssueEach week I seem to have to block the same artists from my Discover Weekly and Release Radar lists. What do I need to do to make these preferences permanent?

Regular

Plan Premium Country Australia Device PC/Android   My Question or Issue Each week I seem to have to block the same artists from my Discover Weekly and Release Radar lists. What do I need...

Yordan

Moderator

1856 Views

10 replies

4 likes

  • 1856 Views
  • 10 replies
  • 4 likes

Superuser Contribution THE SONGS IN COLLABORATIVE PLAYLISTS ARE GONE

Hello,I just realized that the songs in my collaborative playlists are gone. The other playlists are still the same, nothing happened to them. So I'm hoping and thinking of a systemic error since its only occured on my collaborative ones. Just in cas...

Casual Listener

Hello, I just realized that the songs in my collaborative playlists are gone. The other playlists are still the same, nothing happened to them. So I'm hoping and thinking of a systemic error since i...

Yordan

Moderator

692 Views

3 replies

0 likes

  • 692 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop interface issue - bulk playlist mgmt on desktop client

On the desktop client, I manage a playlist of 700+ songs including a Custom Order list. At some point the desktop client interface broke because my list was too long. If I highlight multiple songs to rearrange the list, then try to drag then the top ...

Music Fan

On the desktop client, I manage a playlist of 700+ songs including a Custom Order list. At some point the desktop client interface broke because my list was too long.   If I highlight multiple...

Jeremy

Spotify Legend

745 Views

3 replies

0 likes

  • 745 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Clarify Collaborative Playlists

* I am told Collaborative Playlists are always private unless shared with me, but * I see Collaborative Playlists that were not shared with me.* I don't know how to make my playlist public.* I don't know if my Collaborative playlists are already publ...

Music Fan

* I am told Collaborative Playlists are always private unless shared with me, but  * I see Collaborative Playlists that were not shared with me. * I don't know how to make my playlist public. ...

MafeG

Spotify Legend

548 Views

1 replies

0 likes

Desktop
  • 548 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I Sent a Playlist To My Friend and it Has Different Songs!

I worked really hard to make a playlist of songs from the year 1992 that meant a lot to my best friend. She took a screenshot of it and I was shocked to see that it contained songs that I did not put on there (songs from the wrong year and even other...

Casual Listener

I worked really hard to make a playlist of songs from the year 1992 that meant a lot to my best friend. She took a screenshot of it and I was shocked to see that it contained songs that I did not put...

Alex

Spotify Legend

2011 Views

7 replies

0 likes

Playlists
  • 2011 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Songs greyed out on my account, but available on my spouse's account

Hi there, A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have licensing for in Canada so I was surprised when it happened. ...

Casual Listener

Hi there,   A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have l...

Heflin

Newbie

1296 Views

4 replies

0 likes

  • 1296 Views
  • 4 replies
  • 0 likes

Superuser Contribution Removing news from Daily

Hi, How can I remove the news bulletin at the beginning of the "Your Daily Drive" playlist? I find it obnoxious, I don't want to hear any news when using Spotify and I don't like it. So far I haven't found an option to disable it. Am I missing a chec...

Music Fan

Hi,   How can I remove the news bulletin at the beginning of the "Your Daily Drive" playlist? I find it obnoxious, I don't want to hear any news when using Spotify and I don't like it. So far ...

onlytocomplain

Roadie

3132 Views

2 replies

4 likes

  • 3132 Views
  • 2 replies
  • 4 likes

Superuser Contribution Removing songs from recommended because of someone stealing my account

PlanPremiumCountryUSA DeviceGalaxy S21, Windows, Chrome My Question or IssueLately my spotify has been playing weird instrumental music? Its messed up my recommended playlists and I don't want those songs to end up in my top songs for the year or som...

Casual Listener

Plan Premium Country USA   Device Galaxy S21, Windows, Chrome   My Question or Issue Lately my spotify has been playing weird instrumental music? Its messed up my recommended playl...

Jeremy

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Following count displaying incorrectly.

PlanPremiumCountryThailand Device(iPhone 11 Pro)Operating System(iOS 14.4) Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my phone app profile. Following and followers count show up as identical numbers (19 ...

Newbie

Plan Premium Country Thailand   Device (iPhone 11 Pro) Operating System (iOS 14.4)   Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my p...

Emreee

Newbie

11189 Views

22 replies

0 likes

  • 11189 Views
  • 22 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Ability to remove artists from playlists etc

To be able to select certain artists/key words from songs to remove them from any playlists or albums played. for example after a painful break up, being able to block all love songs and certain artists in playlists that are only there because of you...

Visitor

To be able to select certain artists/key words from songs to remove them from any playlists or albums played.  for example after a painful break up, being able to block all love songs and certa...

MafeG

Spotify Legend

418 Views

1 replies

0 likes

Mobile
Playlists
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

Casual Listener

Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...

Kiril

Moderator

741 Views

4 replies

0 likes

Help
support
  • 741 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Now playing mobile

PlanPremiumCountryThe Netherlands DeviceSamsung A71Operating SystemAndroid My Question or IssueEveryone around me has the same Spotify "now playing" screen in terms of how it looks (attachment 1)but I do not, I have no idea how to change this because...

Regular

Plan Premium Country The Netherlands  Device Samsung A71 Operating System Android   My Question or Issue Everyone around me has the same Spotify "now playing" screen in terms of h...

Ver

Spotify Legend

789 Views

5 replies

0 likes

  • 789 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Moving track to the top of playlist

PlanPremiumCountryCzech RepublicDevicePCOperating SystemWindows 10 Hi,for what reason is it not possible to move a track to the top of the playlist?I mean the action where I hold down a track and move it to the top of the screen and the other tracks ...

Music Fan

Plan Premium Country Czech Republic Device PC Operating System Windows 10   Hi, for what reason is it not possible to move a track to the top of the playlist?I mean the action where I ...

AlejaR

Moderator

1444 Views

7 replies

0 likes

  • 1444 Views
  • 7 replies
  • 0 likes

Superuser Contribution Release Radar keeps suggesting artists/songs I have already disliked.

PlanPremiumCountryFinland My Question or IssueRelease radar is suggesting me every week songs and artist what I have already disliked several times. This is already our inside joke to guess how many disliked artist every week we have on ours release ...

Casual Listener

Plan Premium Country Finland       My Question or Issue Release radar is suggesting me every week songs and artist what I have already disliked several times. This is already o...

demenu

Casual Listener

6821 Views

23 replies

12 likes

  • 6821 Views
  • 23 replies
  • 12 likes

Solved!!Superuser Contribution Playlist with no name (Have a Great Day!)

Some time ago I added a playlist from Spotify "Have a Great Day!" to my library - https://open.spotify.com/playlist/37i9dQZF1DX7KNKjOK0o75?si=e43a966dd20e40a9 , a few days ago there appeared a problem, consisting in this playlist is not displayed cor...

Casual Listener

Some time ago I added a playlist from Spotify "Have a Great Day!" to my library - https://open.spotify.com/playlist/37i9dQZF1DX7KNKjOK0o75?si=e43a966dd20e40a9 , a few days ago there appeared a proble...

Ver

Spotify Legend

1594 Views

3 replies

0 likes

  • 1594 Views
  • 3 replies
  • 0 likes