Local File Pictures

Solved!
Reply

Re: Local File Pictures

jacobwalrath
Regular

I found yet another song that doesn't work. Here is a list of ones that don't have their pictures show up as far as I found.

Don't Think Twice, It's All Right (Bob Dylan Cover)

Livin' For That (Demo)

I'm A Virgin (American Dad)

What's Gucci (Remix Of WHATS POPPIN By Jack Harlow)

Also don't judge me on what I listen to. Lol. I'll update on anything else I find.

Re: Local File Pictures

Ver
Moderator
Moderator

Hey @jacobwalrath,

 

Thanks for keeping us posted 🙂

 

It's a good idea to try restarting the device and to log out and log back in again. That way any changes can sync up.

 

Can you try logging in to another account and check if the issue persists? That way we can check if it's an account related issue.

 

Keep us in the loop! If you have questions, you know where to find us.

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Re: Local File Pictures

jacobwalrath
Regular

Yes, I tried reinstalling, logging out, and trying a different account. It didn't work.

Re: Local File Pictures

Ver
Moderator
Moderator

Hey @jacobwalrath,

 

Thanks for keeping us in the loop 🙂

 

In this case it's a good idea to try re-adding the files in Spotify while being offline. If the issue persists, it could be that there is an issue when Spotify is trying to match the metadata of the file with our data bases. As a workaround we would recommend that you try changing the titles slightly.

 

We always strive to improve our app and the experience with it and appreciate you taking the time to share your feedback with us.

 

If you have questions, we are here for you.

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Re: Local File Pictures

jacobwalrath
Regular

Tried adding them offline. Same result.

Re: Local File Pictures

Ver
Moderator
Moderator

Hey @jacobwalrath,

 

Thanks for getting back to us 🙂

 

Thanks for trying to troubleshoot further. We'll make sure to forward the information and your feedback to the right teams.

 

In the meantime, we hope editing the titles slightly will do the trick.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
Solution!

Re: Local File Pictures

AeroZ
Composer

It’s caused by the apostrophes in directory or file names. 

View solution in original post

Re: Local File Pictures

jacobwalrath
Regular

I actually think that might be the case with the apostrophes. However, some of my files have apostrophes and still work with pictures. But in the last update, people complained about local files not showing up with special characters, some of mine didn't show up but others did with the exact same characters in them. I think this is the issue, however this has been going on for much longer for me.

Re: Local File Pictures

Alex
Moderator
Moderator

Hi there folks,

 

There should be no special characters in the file names themselves.

 

Another thing you can try is to reupload those files using a different network, like a mobile Hotspot if your data plan allows it.

 

1. Delete those files that won't open from the playlists in your app.

2. Connect your pc and your phone (if using one) to the new network or mobile Hotspot.

3. Reupload the local files to the Desktop app.

 

Sometimes certain router setting may block some songs from uploading properly to the app.

 

Keep us posted on how you get on with this.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Re: Local File Pictures

jacobwalrath
Regular

My local files are working. The discussion is about some pictures not showing up on the files.

SUGGESTED POSTS