Lost songs

[Sdezur]

Plan

Premium

Country: USA

Device

(iPhone XR)

My Question or Issue: I had hundreds and hundreds of songs downloaded and saved under “liked songs.” The other day I woke up and they were simply all gone. When I search for one of the songs that was previously downloaded, it looks like it is still “liked” but it’s greyed out. I’ve tried making sure I don’t have any filters on and that I am signed in appropriately, and still nothing works. Please advise. 

[Billy-J]

Hey @Sdezur, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, attach a screenshot of what you're seeing exactly and I'll take a closer look for you. 

Let me know how this goes!