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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303337 Views

96 replies

91 likes

  • 303337 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168348 Views

242 replies

44 likes

  • 168348 Views
  • 242 replies
  • 44 likes

Problem with Importing music on Android

Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all night and no results. I've already tried uninstallin...

Visitor

Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all n...

Raheel199

Casual Listener

593 Views

2 replies

1 likes

  • 593 Views
  • 2 replies
  • 1 likes

Solved!! Playlist ruined

PlanPremiumCountryKSADevice(Honor View 20, Xbox One X, Acer laptop)Operating System(Android, Windows 10, Xbox.) My Question or IssueSome random person or bot got into my collaborate playlist and added thousands of songs and ruined it all for me. Mind...

Casual Listener

Plan Premium Country KSA Device (Honor View 20, Xbox One X, Acer laptop) Operating System (Android, Windows 10, Xbox.)   My Question or Issue Some random person or bot got into my coll...

MoSmith

Casual Listener

1291 Views

1 replies

0 likes

  • 1291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts playing randomly

My podcasts are playing in what seems to be "shuffle" mode and I can't change it! It also keeps playing ones I've already listened to. How can I change this back so that they play in the order they are downloaded? I have a premium account and using a...

Casual Listener

My podcasts are playing in what seems to be "shuffle" mode and I can't change it! It also keeps playing ones I've already listened to. How can I change this back so that they play in the order they a...

Gracchus123

Regular

8762 Views

21 replies

8 likes

  • 8762 Views
  • 21 replies
  • 8 likes

Capa da playlist não aparece.

PlanPremiumCountryBrasilDevice(iPhone 11)Operating System(iOS 13) My Question or Issue(PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ela em minhas redes sociais não aparece a capa que eu adicionei. O que faço ...

Visitor

Plan Premium Country Brasil Device (iPhone 11) Operating System (iOS 13)   My Question or Issue (PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ...

645 Views

0 replies

0 likes

  • 645 Views
  • 0 replies
  • 0 likes

"Recently Played" list not updating on Windows client

My Question or Issue"Recently Played" has not updated for several weeks on Windows client, but it's fine on ios 13.4.1 client PlanPremiumCountryUKDeviceLaptopOperating SystemWin 10x64

Regular

My Question or Issue "Recently Played" has not updated for several weeks on Windows client, but it's fine on ios 13.4.1 client   Plan Premium Country UK Device Laptop Operating System ...

OneByBoo

Roadie

755 Views

1 replies

2 likes

  • 755 Views
  • 1 replies
  • 2 likes

Superuser Contribution Random songs are playing in my library I’ve never seen before.

Plan • StudentPremiumCountry • USA Device(iPhone 8 My Question or IssueI always listen to the same playlist every time I use this app, got about 200 songs and counting, I know it to heart at this point based off the first 5 seconds what song is start...

Visitor

Plan • Student Premium Country • USA   Device (iPhone 8 😎   My Question or Issue I always listen to the same playlist every time I use this app, got about 200 songs and counti...

Mario

Spotify Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Can't put new songs in some playlists

I am a Premium family user since last year. I am not sure from when but probably since then (I had an individual account before that) i can only download songs to one of my several playlists. I have tried deleting and restarting the Spotify app, down...

Visitor

I am a Premium family user since last year. I am not sure from when but probably since then (I had an individual account before that) i can only download songs to one of my several playlists. I have ...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Solved!! What's the point of following an artist?

PlanPremiumDeviceGoogle Pixel 2XL, iPad Pro, HP LaptopOperating SystemLatest Android, iOS, Windows, also latest versions of Spotify My Question or IssueI know this question has been asked multiple times before, but the most recent I could find was fr...

Casual Listener

Plan Premium Device Google Pixel 2XL, iPad Pro, HP Laptop Operating System Latest Android, iOS, Windows, also latest versions of Spotify   My Question or Issue I know this question has b...

pepe9974

Casual Listener

5909 Views

2 replies

1 likes

  • 5909 Views
  • 2 replies
  • 1 likes

Superuser Contribution Artists in Your Library Take me to the Artist's page on new account

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueIve had a Spotify account for a long time now and when I go to Artists in Your Library and click an artist, it takes me to songs I have liked by that artist. H...

Visitor

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Ive had a Spotify account for a long time now and when I go to Artists in Your Libr...

Elena

Moderator

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Unable to Dislike Songs in Discover Weekly Playlist

I'm having issues with the dislike button on my Discover Weekly playlist not showing up. I'm using an iPhone 6s with the most current version of the app installed. I can go on to my desktop app to dislike songs, but that doesn't register on my iPhone...

Regular

I'm having issues with the dislike button on my Discover Weekly playlist not showing up. I'm using an iPhone 6s with the most current version of the app installed. I can go on to my desktop app to di...

user-removed

Not applicable

12633 Views

35 replies

19 likes

Discover Weekly
dislike
iOS
iphone
problem
  • 12633 Views
  • 35 replies
  • 19 likes

Solved!! Unknown songs in the favorites

Pemium For FamilyTurkey Device(iPhone 6S Plus)Operating System(iOS 11) My Question or IssueHi,I've just checked Favorites Songs menu under Library and I realized there are 582 favorites songs and only 4 songs belong to me others not. I am pretty sure...

Casual Listener

  Pemium For Family Turkey   Device (iPhone 6S Plus) Operating System (iOS 11)   My Question or Issue Hi, I've just checked Favorites Songs menu under Library and I realized...

desiredesire

Casual Listener

587 Views

3 replies

0 likes

  • 587 Views
  • 3 replies
  • 0 likes

Likes disappear

PlanPremiumCountryGermanyDevice Operating SystemWindows 10 and Android My Question or IssueSince some weeks my likes disappear, meaning that songs that I like will aapear shortly after I liked them in the liked songs playlist. After a while the likes...

Visitor

Plan Premium Country Germany Device   Operating System Windows 10 and Android   My Question or Issue Since some weeks my likes disappear, meaning that songs that I like will aapea...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Other people can't find my playlist when they search for it.

I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be seen by other people.

Gig Goer

I made playlist, made it public, made it collaborative, and people can't find it whenever they search. Even If they tap "all playlist" there's nothing in there. I'm worried my playlist can't be seen ...

509 Views

0 replies

0 likes

Music Exchange
  • 509 Views
  • 0 replies
  • 0 likes

Tastebreakers Playlist

I'm looking for my 'tastebreakers' playlist. I can only find the one that I had from last year. Is this a Premium only playlist?? Thanks!

Visitor

I'm looking for my 'tastebreakers' playlist. I can only find the one that I had from last year. Is this a Premium only playlist??   Thanks!

user-removed

Not applicable

1910 Views

2 replies

0 likes

tastebreakers
  • 1910 Views
  • 2 replies
  • 0 likes

Solved!! Escalate the 10k song limit already

This is an issue that should be escalated to someone in charge of the company. There's hundreds of threads spanning thousands of responses consisting of the inability of users to "Favorite" more than 10,000 songs on the service.There are entire servi...

Casual Listener

This is an issue that should be escalated to someone in charge of the company. There's hundreds of threads spanning thousands of responses consisting of the inability of users to "Favorite" more than...

MattSuda

Spotify Star

895 Views

3 replies

2 likes

  • 895 Views
  • 3 replies
  • 2 likes

Superuser Contribution Not able to create a playlist from a Daily Mix

Hello there, Although I really enjoy the Daily Mix feature from the beginning, but recently I realised that I can not create a playlist form them anymore. As far as I understand if I like/save (not sure about the meaning of the heart icon) the mix wi...

Casual Listener

Hello there,   Although I really enjoy the Daily Mix feature from the beginning, but recently I realised that I can not create a playlist form them anymore. As far as I understand if I like/sa...

Jeremy

Spotify Legend

3400 Views

5 replies

2 likes

  • 3400 Views
  • 5 replies
  • 2 likes

Solved!! Delete

Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks

Music Fan

Hi I have a playlist which is Top Songs 2017 I can’t seem to delete these songs as I normally can ,any ideas please. Many thanks

lblbkb

Music Fan

577 Views

2 replies

1 likes

  • 577 Views
  • 2 replies
  • 1 likes

Almost all of my favorited songs under "artists" are missing

PlanFreeCountry DeviceallOperating Systemn/a My Question or Issuein the last couple months, when I click on "artists" under "my library," practically all of my favorited songs are missing - there are 10 artists remaining; if i added a song to a custo...

Visitor

Plan Free Country   Device all Operating System n/a   My Question or Issue in the last couple months, when I click on "artists" under "my library," practically all of my favorited...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't unlike old local files songs

PlanPremium Operating SystemWindows 10 As it says, I can't unlike few greyed songs imported from local files. When on deskop, I go to the "liked" catalog, then find the song and click the heart but nothing happens, clicking on it and pressing "delete...

Casual Listener

Plan Premium   Operating System Windows 10   As it says, I can't unlike few greyed songs imported from local files. When on deskop, I go to the "liked" catalog, then find the song and...

Ivan

Spotify Legend

667 Views

1 replies

4 likes

  • 667 Views
  • 1 replies
  • 4 likes

Improve new release and discover playlist

Hello,I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover weekly" and "new release" playlists offer me a lot of m...

Newbie

Hello, I would like to know how to adjust my musical preferences to improve new release playlist ? My spotify account is already over 6 years old and my musical tastes have changed. The "discover we...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes