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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303196 Views

96 replies

91 likes

  • 303196 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167960 Views

242 replies

44 likes

  • 167960 Views
  • 242 replies
  • 44 likes

Help with Spotify Radio/Recommendations! All my radio stations playing same kind music.

I've spent years curating playlists for specific moods. I listen to a few different genres (classical, synth, reggaeton, rock, metal, etc) but my main genre is metal. Basically I make a single playlist for my side genres, but within the metal genre I...

Visitor

I've spent years curating playlists for specific moods. I listen to a few different genres (classical, synth, reggaeton, rock, metal, etc) but my main genre is metal.   Basically I make a s...

calinn

Composer

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist picture and name

Hello,today i made a new spotify account. I got the family premium, but when i made my playlists i couldn’t edit it on my desktop. On my old account i can edit it. I can not find the solution. I would like to change my playlist pictures. thanks alot,...

Casual Listener

Hello, today i made a new spotify account. I got the family premium, but when i made my playlists i couldn’t edit it on my desktop. On my old account i can edit it. I can not find the solution. I wo...

Petya

Community Legend

1289 Views

7 replies

0 likes

  • 1289 Views
  • 7 replies
  • 0 likes

Solved!! A song in my playlist won't download

PlanPremiumCountryEstoniaDeviceAll devices My Question or IssueA specific song on my playlist refuses to download, it isn't a local file and it's available to everyone. It also shouldn't be a podcast. The song in question is https://open.spotify.com/...

Regular

Plan Premium Country Estonia Device All devices   My Question or Issue A specific song on my playlist refuses to download, it isn't a local file and it's available to everyone. It also s...

calinn

Composer

2307 Views

3 replies

0 likes

  • 2307 Views
  • 3 replies
  • 0 likes

When I'm in offline mode, my albums start only with recently added

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn offline mode, spotify won't show my albums in alphabetical order, but with recently added album...

Casual Listener

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In offline m...

jimb0ne

Visitor

847 Views

4 replies

1 likes

  • 847 Views
  • 4 replies
  • 1 likes

Liked Songs Playlist not displaying all songs

PlanFreeCountryUnited StatesDeviceMacBook Air 2017Operating System (I think that's what this is)macOS High Sierra version 10.13.6Browser Firefox My Question or IssueFor a few weeks now, when I go into my liked songs playlist, there's a large chunk of...

Visitor

Plan Free Country United States Device MacBook Air 2017 Operating System (I think that's what this is) macOS High Sierra version 10.13.6 Browser Firefox   My Question or Issue For a...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution My like list starts always from the first song although it should continue with they next song

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Is there a way to prevent Spotify from saving podcast duration/position?

I have a podcast saved in my library and I was wondering if you can stop Spotify from saving the position or the time duration of the podcast and just make it start at the beginning?

Visitor

I have a podcast saved in my library and I was wondering if you can stop Spotify from saving the position or the time duration of the podcast and just make it start at the beginning? 

user-removed

Not applicable

1231 Views

1 replies

0 likes

  • 1231 Views
  • 1 replies
  • 0 likes

Podcast Image

I own the 'Women in AI' podcast and am trying to update the profile image for it. I have updated it on our file domain manager for our website which it pulls from (did this last week), but it hasn't update. iTunes image updated so the upload was fine...

Casual Listener

I own the 'Women in AI' podcast and am trying to update the profile image for it. I have updated it on our file domain manager for our website which it pulls from (did this last week), but it hasn't ...

REWORK

Casual Listener

2357 Views

4 replies

0 likes

  • 2357 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Reached 10k song limit on liked songs but still able to like more songs. Did the limit change ?

I always though there was a limit to 10000 songs per playlist including the Liked Songs playlist. I was at 9997 and was ready to make a new playlist for songs I like in the future. But as I liked a few more songs I noticed I now have 10005 songs in m...

Newbie

I always though there was a limit to 10000 songs per playlist including the Liked Songs playlist. I was at 9997 and was ready to make a new playlist for songs I like in the future. But as I liked a f...

hardunkichud

Newbie

23566 Views

6 replies

1 likes

  • 23566 Views
  • 6 replies
  • 1 likes

Daily mixes, On Repeat and Repeat Rewind playlists did not update today as expected

PlanFree My Question or IssueHi,I wanted to point out the fact that today my daily mixes did not update but remain the same as yesterday. It never happened before so it must be a bug. Same thing happened to On Repeat and Repeat Rewind which should ha...

Visitor

Plan Free   My Question or Issue Hi, I wanted to point out the fact that today my daily mixes did not update but remain the same as yesterday. It never happened before so it must be a bug. ...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Library - Artists I Follow

FamilyPremiumUnited States iPhone XRiOS10 I have found that whenever I go to My Library and then My Artists and select an artist, I see all the songs I have saved of this artist. However, on my family members' phones if I do the same thing and select...

Casual Listener

Family Premium United States   iPhone XR iOS10   I have found that whenever I go to My Library and then My Artists and select an artist, I see all the songs I have saved of this arti...

ericfayeulle16

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
  • 0 likes

Local Files from Desktop to Phone

I have followed every possible thread to resolve this to no avail. I am trying to play Local Files via a wifi connected playlist on a Samsung Galaxy J3 Prime phone. I used the Desktop app on a Dell Latitude with Windows 7. The songs actually appear o...

Visitor

I have followed every possible thread to resolve this to no avail. I am trying to play Local Files via a wifi connected playlist on a Samsung Galaxy J3 Prime phone. I used the Desktop app on a Dell L...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] Recommended Artist not showing on Desktop and Mobile

Plan Premium Device Lg nexus 5x, Macbook Pro mid 2014 Operating System MacOs Catalina, Android 8, Windows 10 My Question or Issue Hello everyone, I am currently having issues with Spotify on windows 10 and on android 8. I used to be able to go to art...

Newbie

Plan Premium   Device Lg nexus 5x, Macbook Pro mid 2014 Operating System MacOs Catalina, Android 8, Windows 10   My Question or Issue Hello everyone, I am currently h...

stephenm1

Casual Listener

7425 Views

52 replies

5 likes

Desktop
Mobile
  • 7425 Views
  • 52 replies
  • 5 likes

songs suddenly appear in playlist.

PlanPremiumCountryINDIADevice(iPhone X) My Question or IssueI was listening to few playlists which was created and shared by my friend. I really got used to those songs and liked them. But by god's play we had a fight and suddenly i couldnt use those...

Visitor

  Plan Premium Country INDIA Device (iPhone X)   My Question or Issue I was listening to few playlists which was created and shared by my friend. I really got used to those songs a...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes

Some artists dissapeared from my liked songs

I had several hundred of liked songs from dozens of artists. However, during the last days some songs from ONLY certain artist have disappeared from my liked songs, even to the point they reappeared in my "discover weekly" playlist. When I go to the ...

Visitor

I had several hundred of liked songs from dozens of artists. However, during the last days some songs from ONLY certain artist have disappeared from my liked songs, even to the point they reappeared ...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discover weekly - Previous playlist

PlanPremiumFrance DeviceIphone SE Hello all,Where can I find last week "Discover weekly"? i forgot to download it. Many thanks !

Casual Listener

Plan Premium France   Device Iphone SE     Hello all, Where can I find last week "Discover weekly"? i forgot to download it.  Many thanks !  

Jul-1209

Casual Listener

5909 Views

2 replies

0 likes

  • 5909 Views
  • 2 replies
  • 0 likes

Problem with Importing music on Android

Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all night and no results. I've already tried uninstallin...

Visitor

Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all n...

Raheel199

Casual Listener

592 Views

2 replies

1 likes

  • 592 Views
  • 2 replies
  • 1 likes

Solved!! Playlist ruined

PlanPremiumCountryKSADevice(Honor View 20, Xbox One X, Acer laptop)Operating System(Android, Windows 10, Xbox.) My Question or IssueSome random person or bot got into my collaborate playlist and added thousands of songs and ruined it all for me. Mind...

Casual Listener

Plan Premium Country KSA Device (Honor View 20, Xbox One X, Acer laptop) Operating System (Android, Windows 10, Xbox.)   My Question or Issue Some random person or bot got into my coll...

MoSmith

Casual Listener

1286 Views

1 replies

0 likes

  • 1286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts playing randomly

My podcasts are playing in what seems to be "shuffle" mode and I can't change it! It also keeps playing ones I've already listened to. How can I change this back so that they play in the order they are downloaded? I have a premium account and using a...

Casual Listener

My podcasts are playing in what seems to be "shuffle" mode and I can't change it! It also keeps playing ones I've already listened to. How can I change this back so that they play in the order they a...

Gracchus123

Regular

8728 Views

21 replies

8 likes

  • 8728 Views
  • 21 replies
  • 8 likes

Capa da playlist não aparece.

PlanPremiumCountryBrasilDevice(iPhone 11)Operating System(iOS 13) My Question or Issue(PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ela em minhas redes sociais não aparece a capa que eu adicionei. O que faço ...

Visitor

Plan Premium Country Brasil Device (iPhone 11) Operating System (iOS 13)   My Question or Issue (PT-BR) - Eu fiz uma playlist, criei uma capa para ela mas quando eu tento compartilhar ...

645 Views

0 replies

0 likes

  • 645 Views
  • 0 replies
  • 0 likes