Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299779 Views

96 replies

90 likes

  • 299779 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163766 Views

235 replies

44 likes

  • 163766 Views
  • 235 replies
  • 44 likes

Import your music - feature does not work

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid v10 My Question:I've asked this before and gotten no answers. I also cannot find the answer anywhere online. Basically, in the app (on your mobile) there's a feature labelled,...

Music Fan

Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android v10   My Question: I've asked this before and gotten no answers. I also cannot find the answer anywher...

ArmourDyldo

Music Fan

1534 Views

2 replies

0 likes

import
local
local music
Music
Playlists
  • 1534 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist kicking itself all the way to the start off Shuffle.

PlanPremiumCountry : USA DeviceAcer Aspire LaptopOperating SystemWindows 10 My Question or IssueI'll be listening to music way down my Liked Songs playlist, and it will kick itself all the way to the top of my Liked Songs playlist, which is a little ...

Casual Listener

Plan Premium Country : USA   Device Acer Aspire Laptop Operating System Windows 10   My Question or Issue I'll be listening to music way down my Liked Songs playlist, and it wil...

Xenia

Moderator

454 Views

2 replies

1 likes

  • 454 Views
  • 2 replies
  • 1 likes

Moving playlists when switching account type

PlanPremium - Premium FamilyCountryUnited StatesDeviceiPhoneOperating SystemiOS 13 My Question or IssueI want to switch to the Premium family plan and there are playlists from other family members on my account. Can those be moved to the account of t...

Visitor

Plan Premium - Premium Family Country United States Device iPhone Operating System iOS 13   My Question or Issue I want to switch to the Premium family plan and there are playlists fro...

user-removed

Not applicable

838 Views

1 replies

1 likes

  • 838 Views
  • 1 replies
  • 1 likes

Solved!! Keeping albums and playlists after joining a family account

Plans: Premium and Family Hi all, My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charged for my partner's premium account. That's fine. However, I wanted t...

Casual Listener

Plans: Premium and Family   Hi all,   My partner already has a Premium account via the Apple Store. Since we are set up as a family on Apple's ecosystem, somehow my credit card is charg...

user-removed

Not applicable

1245 Views

3 replies

1 likes

  • 1245 Views
  • 3 replies
  • 1 likes

playlist cover bad quality

i have a really high quality image that i want to use for my playlist cover, and when i update it on my mac, the quality is really high. the quality is also high on my phone, but when i refresh the app on my phone, the quality becomes very low. the i...

Newbie

i have a really high quality image that i want to use for my playlist cover, and when i update it on my mac, the quality is really high. the quality is also high on my phone, but when i refresh the a...

782 Views

0 replies

0 likes

  • 782 Views
  • 0 replies
  • 0 likes

Grey Songs in Liked-playlist

PlanPremiumCountryThe Netherlands DeviceMacbook Pro late 2016Operating SystemMacOS Catalina My Question or IssueThere are over 2000 tracks in my liked songs, but they are all grey. I want to delete them all, but nothing works. They are not local file...

Newbie

  Plan Premium Country The Netherlands   Device Macbook Pro late 2016 Operating System MacOS Catalina   My Question or Issue There are over 2000 tracks in my liked songs, b...

user-removed

Not applicable

933 Views

1 replies

1 likes

  • 933 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Old Spotify Wrapped Playlists

Hey! So with all this time on my hands, I wanted to go back and look at my top songs 2016 and 2017 wrapped playlists and rediscover my old music. I was wondering if there as anyway I could re access them. I don't know if they're in an archive somewhe...

Newbie

Hey!    So with all this time on my hands, I wanted to go back and look at my top songs 2016 and 2017 wrapped playlists and rediscover my old music. I was wondering if there as anyway I c...

splitp1

Newbie

55089 Views

10 replies

3 likes

Playlist History
Spotify Wrapped
  • 55089 Views
  • 10 replies
  • 3 likes

Solved!! Limite de conteúdo spotify

Olá pessoal, Sou usuário de streaming a pouco tempo.Saberiam informar se existe algum tipo de limitação de conteúdo no Spotify como:- Número limite de músicas para curtir- Número limite de músicas para adicionar em playlists- Número limite para adici...

Casual Listener

Olá pessoal, Sou usuário de streaming a pouco tempo. Saberiam informar se existe algum tipo de limitação de conteúdo no Spotify como: - Número limite de músicas para curtir - Número limite de músi...

OneByBoo

Roadie

1568 Views

1 replies

0 likes

Limite biblioteca
  • 1568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't i add podcasts to my playlist?

PlanFree/PremiumCountry Device Operating System My Question or IssueThere isn't a option to add a podcast to my playlist, how is this possible?

Visitor

Plan Free/Premium Country   Device   Operating System     My Question or Issue There isn't a option to add a podcast to my playlist, how is this possible?

Ivan

Spotify Legend

12842 Views

6 replies

19 likes

  • 12842 Views
  • 6 replies
  • 19 likes

Solved!! 10K Limit on your songs for premium users. Why?

Has there been any updates on this? I'm a premium user for a couple of years and hit the limit of 10K songs and now the whole UX is pretty broken.You can't save stuff just by clicking hearts any more. You are recommended to add stuff to playlists but...

Casual Listener

Has there been any updates on this? I'm a premium user for a couple of years and hit the limit of 10K songs and now the whole UX is pretty broken. You can't save stuff just by clicking hearts any ...

MattSuda

Spotify Star

728 Views

1 replies

0 likes

library full
limit
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked VS Downloaded

PlanFree/PremiumCountryUSDeviceMoto G7 PowerOperating SystemAndroid 9 My Question or IssueSpotify should keep albums liked after they are removed from downloads. Just because I remove albums from my downloads does NOT mean I take them out of my libra...

Visitor

Plan Free/Premium Country US Device Moto G7 Power Operating System Android 9   My Question or Issue Spotify should keep albums liked after they are removed from downloads. Just because...

michellereu

Newbie

7173 Views

4 replies

2 likes

  • 7173 Views
  • 4 replies
  • 2 likes

Solved!! Following Artist only 1 song

PlanPremiumCountryNew ZealandDeviceHP Laptop Windows 10 and LG smartphone AndroidOperating SystemAndroid Ver 9 / Windows 10 My Question or IssueWhen I follow some artists I see only 1 song when I go to this artist. I already tried to remove the artis...

Casual Listener

Plan Premium Country New Zealand Device HP Laptop Windows 10 and LG smartphone Android Operating System Android Ver 9 / Windows 10   My Question or Issue When I follow some artists I s...

PeterNZ61

Casual Listener

1666 Views

3 replies

0 likes

Following Artist
  • 1666 Views
  • 3 replies
  • 0 likes

Removing current song from Liked Songs will restart queue from beginning of list

PlanPremiumCountryUSADevice( iPhone 7 Plus, PC )Operating System( iOS 13, Windows 10 ) My Question or IssueUsually when I listen to my Liked Songs, I sort the list by recently added and pick a song to start. I let the queue continue to play without s...

Visitor

Plan Premium Country USA Device ( iPhone 7 Plus, PC ) Operating System ( iOS 13, Windows 10 )   My Question or Issue Usually when I listen to my Liked Songs, I sort the list by recentl...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Mis canciones favoritas han desaparecido

PlanPremiumCountryArgentinaDeviceMotorola E4 PlusOperating SystemAndroid Nougat My Question or Issue¡Buenas tardes! Mi consulta es sobre un problema que he tenido recientemente: he cambiado mi dispositivo móvil y al iniciar sesión mis canciones favor...

Visitor

Plan Premium Country Argentina Device Motorola E4 Plus Operating System Android Nougat   My Question or Issue ¡Buenas tardes! Mi consulta es sobre un problema que he tenido recientemen...

user-removed

Not applicable

1062 Views

2 replies

0 likes

  • 1062 Views
  • 2 replies
  • 0 likes

Can't Find Where to Add Local Files?

PlanPremium FamilyCountryU.S. DeviceDell LaptopOperating SystemWindows 10 My Question or IssueI can't find where to add Local Files??? There is no "Settings" Page like the article says to go to? April 28, 2020 - Please someone tell me how to add loca...

Casual Listener

  Plan Premium Family Country U.S.   Device Dell Laptop Operating System Windows 10   My Question or Issue I can't find where to add Local Files??? There is no "Settings" P...

LisaCH324

Casual Listener

1088 Views

6 replies

0 likes

Desktop
local files
PC
  • 1088 Views
  • 6 replies
  • 0 likes

Download a list of songs in my playlists?

Plan: PremiumCountry: Mexico DeviceiPhone 8Operating SystemiOS 10.15.4 Catalina My Question or IssueI am frankly fed up with Spotify and unresolved issues, as well as they being one of the lowest paying streaming services to the artists. The reason I...

Regular

Plan: Premium Country: Mexico   Device iPhone 8 Operating System iOS 10.15.4 Catalina   My Question or Issue I am frankly fed up with Spotify and unresolved issues, as well as...

447 Views

0 replies

0 likes

download list
My playlists
  • 447 Views
  • 0 replies
  • 0 likes

Playlist order

Plan: PremiumCountry: SpainDevice: PCOperating System: W10 My Question or Issue: After the last update, all my order playlist have been deleted, I always sort the playlist by date (from newest to oldest) and now I don't find that option and it's very...

Visitor

Plan: Premium Country: Spain Device: PC Operating System: W10   My Question or Issue: After the last update, all my order playlist have been deleted, I always sort ...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Cannot find artists if I am not following them

When this god-awful update happened last year, I could still find artists I wasn't following by typing them in to the "filter" bar on my Artists page. This was if I like 5 songs by an artist, but don't feel like following them, I could still just pul...

Visitor

When this god-awful update happened last year, I could still find artists I wasn't following by typing them in to the "filter" bar on my Artists page. This was if I like 5 songs by an artist, but don...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Miss my weekly mix

My Question or Issue: Hi guys,Last week I had an awesome weekly mix. Since yesterday I miss the playlist with exact those songst. Instead there´s another weekly playlist. Is there an opportunity to get the old weekly mix back? I saved it but it chang...

Visitor

My Question or Issue:   Hi guys, Last week I had an awesome weekly mix. Since yesterday I miss the playlist with exact those songst. Instead there´s another weekly playlist. Is there an oppor...

user-removed

Not applicable

343 Views

1 replies

1 likes

  • 343 Views
  • 1 replies
  • 1 likes

Superuser Contribution Missing deleted playlists?

Hi,I was trying to recover one of my deleted playlits (I deleted it about four months ago), but the 'recover playlists' only showed me three of them? Are your playlists permanently deleted after a certain amount of time?

Visitor

Hi, I was trying to recover one of my deleted playlits (I deleted it about four months ago), but the 'recover playlists' only showed me three of them? Are your playlists permanently deleted after a ...

Elena

Moderator

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes