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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 73199 Views
  • 61 replies
  • 66 likes
  • 73199 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 36796 Views
  • 58 replies
  • 30 likes
  • 36796 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 133095 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 133095 Views
  • 62 replies
  • 48 likes

Superuser Contribution Where's my downloaded library?

PlanPremiumOperating SystemAndroid Pie Issue:Ever since the June major "update" I've been missing my downloaded songs library and been listening less and less to Spotify. On the previous version, there was a tab where you could find all your download...

  • Newbie
  • Plan Premium Operating System Android Pie   Issue: Ever since the June major "update" I've been missing my downloaded songs library and been listening less and less to Spotify.   On...
  • Mario
  • Spotify Legend
  • 1344 Views
  • 1 replies
  • 2 likes
  • downloaded
    downloads
  • 1344 Views
  • 1 replies
  • 2 likes

Random song displayed

While listening to spotify "Radio" playlists, the current song is always displayed wrong. When using Connect f.e. Phone and Ps4 both display different songs but neither one of displayed songs are playing. Tried reinstalling, same issue persists

  • Visitor
  • While listening to spotify "Radio" playlists, the current song is always displayed wrong. When using Connect f.e. Phone and Ps4 both display different songs but neither one of displayed songs are pla...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! I can't play the Lumineers any more

PlanPremiumCountryUnited KingdomDeviceiPhone 10 and iMac Operating SystemCatalina and 13.3 My Question or IssueI can't play the Lumineers any more, the songs are greyed out. Even when they are not greyed out e.g in a compilation album, I can play all...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 10 and iMac  Operating System Catalina and 13.3   My Question or Issue I can't play the Lumineers any more, the songs are greyed ...
  • Emilia_8
  • Community Legend
  • 888 Views
  • 3 replies
  • 0 likes
  • 888 Views
  • 3 replies
  • 0 likes

local files above a certain duration showing incorrect time?

i've been having this issue since i started importing local files into my desktop library, some songs above the 16-17 minute mark show their track durations as "0:01" or something similar instead of the actual time in the first screenshot the song "t...

  • Visitor
  • i've been having this issue since i started importing local files into my desktop library, some songs above the 16-17 minute mark show their track durations as "0:01" or something similar instead of ...
  • AeroZ
  • Composer
  • 773 Views
  • 1 replies
  • 0 likes
  • 773 Views
  • 1 replies
  • 0 likes

Solved!! How to Organize the Library?

Hi all fantastic music lovers My library is huge and so total in a mess. Is there a simple way to organize it for example in alphabetic order or other great way?Would love to see a video "How to organize you Spotify Library." wish you all a GREAT ONE...

  • Casual Listener
  • Hi all fantastic music lovers 😎❤️ My library is huge and so total in a mess.  Is there a simple way to organize it for example in alphabetic order or other great way? Would love to see ...
  • Emilia_8
  • Community Legend
  • 1503 Views
  • 3 replies
  • 0 likes
  • 1503 Views
  • 3 replies
  • 0 likes

Solved!! Can't play tracks in my playlist

PlanPremiumCountryTurkeyDeviceSamsung Galaxy note 9 and PCOperating SystemAndroid pie, Windows 10 My Question or IssueI recently have a problem with especially one of my playlist I listen often Nicholas Hooper — Harry Potter And The Half-Blood Prince...

  • Regular
  • Plan Premium Country Turkey Device Samsung Galaxy note 9 and PC Operating System Android pie, Windows 10   My Question or Issue I recently have a problem with especially one of my...
  • 11122980968
  • Regular
  • 1230 Views
  • 5 replies
  • 0 likes
  • disabled_tracks
  • 1230 Views
  • 5 replies
  • 0 likes

Local Files Not Syncing

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemWindows 10 Home My Question or IssueHello--I was trying to add new Local Files to my Spotify but they are not syncing across my devices. I have added songs from the same album in the past to my ...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro Operating System Windows 10 Home   My Question or Issue Hello--I was trying to add new Local Files to my Spotify but they are not syncing ...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes

Solved!! Auto-Playing Songs I Have Zero Interest In

PlanPremiumCountryUSA DevicePC and AndroidOperating SystemWindows 10 My Question or IssueSpotify, why the **bleep** are you playing Usain Bolt songs without me asking? I have turned off the autoplay feature in the settings that plays 'similar' songs,...

  • Music Fan
  • Plan Premium Country USA  Device PC and Android Operating System Windows 10   My Question or Issue Spotify, why the **bleep** are you playing Usain Bolt songs without me asking? I...
  • Emilia_8
  • Community Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Can I hide top songs of 2018 and top songs of 2017 playlists?

I want to hide the two spotify created Top songs of 2018 and top songs of 2017 playlists in the "made for you" section. Is there an option to hide them or delete them?

  • Visitor
  • I want to hide the two spotify created Top songs of 2018 and top songs of 2017 playlists in the "made for you" section. Is there an option to hide them or delete them?
  • OneByBoo
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

my best of decade playlist contains *NOTHING* I hear

Hi, Spotify recently added the "best of your decade" playlist.Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of the ones I know are just the opposite of what I usually h...

  • Music Fan
  • Hi, Spotify recently added the "best of your decade" playlist. Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of th...
  • FabioNapodano
  • Music Fan
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

Liked Songs not playing in displayed sorted order

PlanPremiumCountryUSADevice(Macbook)Operating System(macOS Catalina) My Question or IssueRecently I've noticed that when I play songs in my "Liked Songs" sorted in any kind of order, the order I'm being shown isn't the playback order. For example, if...

  • Casual Listener
  • Plan Premium Country USA Device (Macbook) Operating System (macOS Catalina)   My Question or Issue Recently I've noticed that when I play songs in my "Liked Songs" sorted in any kind o...
  • jsamonen
  • Newbie
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes

How can I import playlists from ITunes to Spotify?

PlanPremiumDeviceWindows PC and Samsung PhoneOperating SystemWindows & AndroidMy Question or IssueWhen I tried Spotify a couple of years ago I was able to import playlists from ITunes to Spotify, I seem to remember this was really easy to do. Now I c...

  • Visitor
  • Plan Premium Device Windows PC and Samsung Phone Operating System Windows & Android My Question or Issue When I tried Spotify a couple of years ago I was able to import playlists from ITun...
  • szekowski
  • Regular
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

Albums automatically play in shuffle mode?

PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9My Question or IssueWhen I use a shortcut (add to home screen) to play an album it automatically plays in shuffle mode. I like to think that artists and producers spend time creating albums i...

  • Casual Listener
  •   Plan Premium Country USA Device Moto X4 Operating System Android 9 My Question or Issue When I use a shortcut (add to home screen) to play an album it automatically plays in shuffle ...
  • Inessu
  • Casual Listener
  • 1468 Views
  • 3 replies
  • 1 likes
  • 1468 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files wont sync to iPhone 11

PlanPremiumCountryUSDeviceComputer, iPhone 11, got recently (Dec. 23, 2019)Operating SystemWindows 10, iOS 13.3Problem:This has happened to me on the 25th. Before the 25th of December, I had local files from my computer synced correctly to my mobile ...

  • Casual Listener
  •   Plan Premium Country US Device Computer, iPhone 11, got recently (Dec. 23, 2019) Operating System Windows 10, iOS 13.3 Problem: This has happened to me on the 25th. Before the 25th o...
  • Guido
  • Spotify Legend
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

Superuser Contribution explicit songs

My Question or IssueI was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't working. Is it supposed to come back right away, should I wait? Or...

  • Visitor
  •   My Question or Issue I was messing around with the family plan settings and I accidentally turned off my explicit content. I turned it back on and restarted the app, but it still isn't worki...
  • Guido
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files doesn't show up on mobile?

I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of my account, I've tried resetting both my laptop an...

  • Visitor
  • I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of...
  • Katerina
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • local files
  • 444 Views
  • 1 replies
  • 0 likes

Download saved albums for offline listening

PlanPremiumCountryTurkeyDeviceLaptop PCOperating SystemWindows 10 My Question or IssueLast month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing because it allowed me to download my saved Albums for offline listening. Yet...

  • Casual Listener
  • Plan Premium Country Turkey Device Laptop PC Operating System Windows 10   My Question or Issue Last month, I was on a Linux Machine, on Debian 10 Buster to be precise. It was amazing ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

My music keeps switching automatically to song I have never listened to

This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign out of everywhere" option and have also changed my p...

  • Visitor
  • This has been ongoing for about a week now. I try playing a song on my playlist and it plays for about 5 seconds, then it randomly switches to like white noise music. I have already tried the "sign o...
  • Emilia_8
  • Community Legend
  • 2072 Views
  • 1 replies
  • 0 likes
  • 2072 Views
  • 1 replies
  • 0 likes

Download maximum message despite just 11k songs

I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Canada.I also use Spotify on my Mac mini and Mac Air, but no...

  • Music Fan
  • I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Can...
  • OneByBoo
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Cross fade on playlists

PlanFamilyCountryU.S. DeviceGalaxy Note 9, PC, (Windows 10)Operating SystemWindows 10, Android, My Question or IssueCan I put in my own personal fade on a playlist like how on "I Love My 90's Hip-Hop" there are fades between songs specifically for th...

  • Visitor
  •   Plan Family Country U.S.  Device Galaxy Note 9, PC, (Windows 10) Operating System Windows 10, Android,    My Question or Issue Can I put in my own personal fade on a ...
  • 333 Views
  • 0 replies
  • 1 likes
  • 333 Views
  • 0 replies
  • 1 likes