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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302439 Views

96 replies

91 likes

  • 302439 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166003 Views

238 replies

44 likes

  • 166003 Views
  • 238 replies
  • 44 likes

My discover weekly from last week has gone

PlanPremiumCountryUK Device(iPhone 6, Macbook 2016)Operating System(iOS 12.) My Question or IssueMy discover weekly playlist from last week has completely gone, I didn't realise that they changed every week so I didn't get to save any of the songs in...

Visitor

Plan Premium Country UK   Device (iPhone 6, Macbook 2016) Operating System (iOS 12.)   My Question or Issue My discover weekly playlist from last week has completely gone, I didn...

Emilia_8

Community Legend

1317 Views

1 replies

0 likes

  • 1317 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP- MY ALBUMS WONT DOWNLOAD !

As an avid music listener, my spotify is a sacred place. but recently it won't let me download new albums, it just says 'waiting to download'. I have a premium account, so it would normally let me download albums. and I've got loads of storage left. ...

Visitor

As an avid music listener, my spotify is a sacred place. but recently it won't let me download new albums, it just says 'waiting to download'. I have a premium account, so it would normally let me do...

Mario

Spotify Legend

443 Views

1 replies

0 likes

downloads
Help
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Wrapped: Total minutes or times played?

I was revisiting my Wrapped when I thought about how it is calculated. Say I play 2 songs:A 3 min song played 10 times for a total of 30 minutes.A 5 min song played 8 times for a total of 40 minutes.Which song would appear as "being played" more? The...

Regular

I was revisiting my Wrapped when I thought about how it is calculated. Say I play 2 songs: A 3 min song played 10 times for a total of 30 minutes. A 5 min song played 8 times for a total of 40 min...

AdamDamon

Spotify Star

22470 Views

3 replies

0 likes

  • 22470 Views
  • 3 replies
  • 0 likes

Solved!! Are playlists I created part of the library?

Hello guys, spotify has gone through some updates.I would like to take some questions with you.remember that before creating the topic I researched and found nothing specific- If I create playlists and add songs without saving them, will I be subject...

Casual Listener

Hello guys, spotify has gone through some updates. I would like to take some questions with you. remember that before creating the topic I researched and found nothing specific - If I create playl...

AdamDamon

Spotify Star

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Genres lists

PlanPremiumCountryPolandDeviceMotorola One ActionOperating SystemAndroid My Question or IssueIs it possible to display all genres lists on browse section? I see there are only a few genres of all available.Is there an option to select browse section ...

Visitor

  Plan Premium Country Poland Device Motorola One Action Operating System Android   My Question or Issue Is it possible to display all genres lists on browse section? I see there...

OneByBoo

Roadie

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Shuffle

PlanFree/PremiumCountry Device(iPhone 10 My Question or IssueSongs in albums are automatically set to play in shuffle. How do I switch this off?

Newbie

  Plan Free/Premium Country   Device (iPhone 10   My Question or Issue Songs in albums are automatically set to play in shuffle. How do I switch this off?

AdamDamon

Spotify Star

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files unavailable on mobile

PlanPremiumCountryUSDeviceWindows PC & Google Pixel 2Operating SystemWindows 10 & Android Version 10 My Question or IssueI have some songs on my Windows PC that I would like to be able to play on my Pixel 2. I allowed local files on my desktop Spotif...

Visitor

Plan Premium Country US Device Windows PC & Google Pixel 2 Operating System Windows 10 & Android Version 10   My Question or Issue I have some songs on my Windows PC that I wou...

Ivan

Spotify Legend

2584 Views

1 replies

1 likes

  • 2584 Views
  • 1 replies
  • 1 likes

Why doesn't a song show up in its own song radio? The song disappeared from its own radio.

Plan: FreeCountry: USADevice: Mac Mini 2012Operating System: macOS Mojave, 10.14.6 My Question or Issue A few months ago, I started listening to the song radio for Don Henley's "The Boys of Summer", and at that time the song was listed in the radio. ...

Casual Listener

Plan: Free Country: USA Device: Mac Mini 2012 Operating System: macOS Mojave, 10.14.6   My Question or Issue   A few months ago, I started listening to the song radio for D...

403 Views

0 replies

0 likes

song radio
  • 403 Views
  • 0 replies
  • 0 likes

CANT FIND LOCAL FILES

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Emilia_8

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution is saving an album on spotify the same as saving songs from that album?

My Question or Issuei am going through my spotify and cleaning it up. i tapped on the "album" feature and saw a ton of albums, some of which i saved songs from and some of which it seems that i did not save any songs from. what exactly does the album...

Casual Listener

My Question or Issue i am going through my spotify and cleaning it up. i tapped on the "album" feature and saw a ton of albums, some of which i saved songs from and some of which it seems that i did...

Ivan

Spotify Legend

1422 Views

2 replies

0 likes

  • 1422 Views
  • 2 replies
  • 0 likes

New download limit

PlanPremiumCountryMexicoDevice(iPhone 6Operating System My Question or Issue lately I discovered that you can like more than 10000 songs and I thought that was great news but then I discovered that it’s not the same with downloads cause it seems that...

Regular

  Plan Premium Country Mexico Device (iPhone 6 Operating System     My Question or Issue lately I discovered that you can like more than 10000 songs and I thought that was gr...

OneByBoo

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Make a Copy / Duplicate of someone else's Playlist

PlanPremiumCountryUSAOperating SystemMac, Windows, Android My Question or IssueIs there a way to make a copy / duplicate someone's playlist?I had a premium Spotify account through work. However, I no longer work for that company. I would like to copy...

Casual Listener

Plan Premium Country USA Operating System Mac, Windows, Android   My Question or Issue Is there a way to make a copy / duplicate someone's playlist? I had a premium Spotify account thro...

Caprica6

Casual Listener

72168 Views

7 replies

3 likes

  • 72168 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution I can't add playlist cover art or playlist description

I was trying to make a playlist for a friend when I noticed that the option to add a cover art and playlist description was unavailable. Pretty sure spotify recently had an update and was wondering if they removed this option or I simply can't find i...

Casual Listener

I was trying to make a playlist for a friend when I noticed that the option to add a cover art and playlist description was unavailable.   Pretty sure spotify recently had an update and was wo...

endacarberry02

Visitor

3672 Views

6 replies

1 likes

  • 3672 Views
  • 6 replies
  • 1 likes

Lost Liked Songs

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI tried to bulk-unlike (1000+) songs from my 'liked songs' list because they were full albums and I didn't want the clutter in there anymore. I unliked everything before...

Casual Listener

Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I tried to bulk-unlike (1000+) songs from my 'liked songs' list because they were full albums...

eule_7834

Roadie

12346 Views

3 replies

1 likes

  • 12346 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problems updating playlist cover art for app on MAC

PlanPremiumCountryU.SDeviceMacBook Pro late 2016) My Question or IssueIf I switch profiles I can update the playlist cover art on one account, however, when logging out and switching to another account I cannot update any cover art. The only differen...

Casual Listener

Plan Premium Country U.S Device MacBook Pro late 2016)     My Question or Issue If I switch profiles I can update the playlist cover art on one account, however, when logging out a...

Katerina

Spotify Legend

1014 Views

3 replies

0 likes

  • 1014 Views
  • 3 replies
  • 0 likes

Starting daily mix from made for you plays music not on that daily mix

PlanPremiumCountryUS DeviceDell Desktop, Pixel 3Operating SystemWindows 10, Android My Question or IssueI have noticed recently that starting daily mixes from the made for you tab starts playing music not in that daily mix. I have seen this in window...

Newbie

Plan Premium Country US   Device Dell Desktop, Pixel 3 Operating System Windows 10, Android   My Question or Issue I have noticed recently that starting daily mixes from the made...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files become unavailable when playing

My Question or Issue:I uploaded my local files to spotify and when i tried to play any song it stucks on 0:00 seconds it doesn't even move 1 second, after a couple of seconds of waiting for it to start, it becomes unavailable to be even played like w...

Casual Listener

My Question or Issue: I uploaded my local files to spotify and when i tried to play any song it stucks on 0:00 seconds it doesn't even move 1 second, after a couple of seconds of waiting for it to s...

AkramElsherbiny

Casual Listener

650 Views

2 replies

0 likes

  • 650 Views
  • 2 replies
  • 0 likes

Superuser Contribution is tunemymusic.com is serious ?

Hello, I want to export my library from a premium Spotify account to another one. I found tunemymusic.com Do you know if its legal ? If it is safe ? How they make money ? Afraid because they ask ID and Spotify password... But site seems great and ser...

Regular

Hello,    I want to export my library from a premium Spotify account to another one.  I found tunemymusic.com Do you know if its legal ? If it is safe ? How they make mone...

Musiclistener16

Casual Listener

43251 Views

5 replies

2 likes

  • 43251 Views
  • 5 replies
  • 2 likes

Export all my songs from a premium account and import it to another premium account ?

Hi, I want to export automatically the big number of song I have on a first premium account and to import it to another premium account. How to make it ? Thank You

Regular

Hi,  I want to export automatically the big number of song I have on a first premium account and to import it to another premium account.  How to make it ?  Thank You  

Emilia_8

Community Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

downloaded songs on DAP lost after power off

PlanPremiumCountryHKDeviceShanling M6 & Onkyo X1Operating SystemAndroid 7/ Android 5.1 My Question or IssueDownloaded songs from playlists will vanish if my DAP is power off more than 24 hours. Tried factory reset the DAP, make sure the Spotify App h...

Visitor

Plan Premium Country HK Device Shanling M6 & Onkyo X1 Operating System Android 7/ Android 5.1   My Question or Issue Downloaded songs from playlists will vanish if my DAP is power ...

433 Views

0 replies

0 likes

DAP
  • 433 Views
  • 0 replies
  • 0 likes