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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 185967 Views
  • 68 replies
  • 71 likes
  • 185967 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 59435 Views
  • 85 replies
  • 36 likes
  • 59435 Views
  • 85 replies
  • 36 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 142160 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 142160 Views
  • 63 replies
  • 49 likes

Superuser Contribution Songs Out of Order

PlanPremiumCountryUSADeviceiPhone X, Ipad (6th generation), and Dell LaptopMy Question or IssueWhen my liked songs are put in order by title, multiple of the songs will get skipped while playing them. For example, if I'm listening to "If I Die Young"...

  • Newbie
  • Plan Premium Country USA Device iPhone X, Ipad (6th generation), and Dell Laptop My Question or Issue When my liked songs are put in order by title, multiple of the songs will get skipped whil...
  • Xenia
  • Moderator
  • 1260 Views
  • 2 replies
  • 1 likes
  • 1260 Views
  • 2 replies
  • 1 likes

Problem to synchronize local files.

PlanPremiumCountryBelgiumDeviceIphone 6Operating SystemIOS12My Question or IssueIs-it possible to synchronize my local songs when my computer is connected by interneth (with a cable) ? Thank For your help.

  • Casual Listener
  •   Plan Premium Country Belgium Device Iphone 6 Operating System IOS12 My Question or Issue Is-it possible to synchronize my local songs when my computer is connected by interneth (with...
  • Brunelicia
  • Community Legend
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show Complete and Incomplete Album Toggle Option?

Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album show up. I am someone who browses my music by artwork ...

  • Regular
  • Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album sho...
  • Mario
  • Spotify Legend
  • 711 Views
  • 3 replies
  • 0 likes
  • Albums
    liked songs
  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist folders not syncing across devices?

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders... ...then I opened the app and it's completely of...

  • Newbie
  • I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders...
  • Katerina
  • Spotify Legend
  • 2446 Views
  • 2 replies
  • 1 likes
  • Android
    Folder Playlist
    library malfunction
    playlist folders
    Playlist Organization
    Playlist Placement
    Sync issue
    synching devices
  • 2446 Views
  • 2 replies
  • 1 likes

Superuser Contribution Não consigo mais curtir músicas

PlanPremium CountryBrazil Operating SystemAndroid Oreo My Question or Issue Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma tela com a mensagem abaixo:TOTALMENTE CHEIOSua coleção está demais! Não há mais espaço na Sua Bibliot...

  • Visitor
  • Plan Premium   Country Brazil   Operating System Android Oreo   My Question or Issue   Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma t...
  • Mario
  • Spotify Legend
  • 3346 Views
  • 1 replies
  • 0 likes
  • 3346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are some bands listed but their music does not play?

PlanPremiumCountry USA DeviceiPhone 8, and PCOperating System(iOS 13, Windows 10 My Question or IssueWhy are some bands listed but their music does not play? Man or Astro-Man for instance. Their music used to play but has not for quite a few months n...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8, and PC Operating System (iOS 13,  Windows 10   My Question or Issue Why are some bands listed but their music does not play? ...
  • Petya
  • Community Legend
  • 2668 Views
  • 2 replies
  • 0 likes
  • 2668 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs download while on cellular?

PlanPremiumCountrySwedenDevice(iPhone 8+, iPhone XS Max) My Question or IssueHey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not. This is causing large data usage. I have the download via cell option ...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 8+, iPhone XS Max)   My Question or Issue Hey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not...
  • Petya
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Songs greyed out

PlanPremiumCountryLebanonDevice(iPhone 6S plus)Operating System(iOS 13) My Question or IssueI've been noticing that some tracks from certain albums are not available. I know this has to do with licensing sometimes but i don't understand why there's s...

  • Visitor
  •   Plan Premium Country Lebanon Device (iPhone 6S plus) Operating System (iOS 13)   My Question or Issue I've been noticing that some tracks from certain albums are not available....
  • Bittencourt
  • Spotify Star
  • 1162 Views
  • 1 replies
  • 0 likes
  • 1162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Function changed

When I search for something in my library or a playlist, it used to play all the songs that came up as if searching created a temporary playlist that you could even shuffle through. Now when I search it plays the song as if i scrolled and found it in...

  • Casual Listener
  • When I search for something in my library or a playlist, it used to play all the songs that came up as if searching created a temporary playlist that you could even shuffle through. Now when I search...
  • Katerina
  • Spotify Legend
  • 774 Views
  • 1 replies
  • 1 likes
  • 774 Views
  • 1 replies
  • 1 likes

Superuser Contribution Delete songs from your library

Hello, How can I delete PERMANENTLY songs from my library? Because when I delete them they are no longer in my library but they are still in my phone. Thank you

  • Visitor
  • Hello,  How can I delete PERMANENTLY songs from my library?  Because when I delete them they are no longer in my library but they are still in my phone.  Thank you  
  • Katerina
  • Spotify Legend
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

Superuser Contribution groove music

ive previously bought alot of music through groove music app and now transfered music to spotify but not able to use the music offline although ive paid for it all and microsoft havent been exactly helpful nor spotify. has anyone got any idea how i c...

  • Newbie
  • ive previously bought alot of music through groove music app and now transfered music to spotify but not able to use the music offline although ive paid for it all and microsoft havent been exactly h...
  • Katerina
  • Spotify Legend
  • 1372 Views
  • 1 replies
  • 0 likes
  • 1372 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify can't play this now

PlanFamilyCountryItalyDeviceAndroid, windows pc, ...Operating SystemAndroid 10, windows 10 A friend shared a playlist. some of the songs are gray and can't be played. If I doble click on one of them a message (on windows pc) says "Spotify can't play ...

  • Casual Listener
  • Plan Family Country Italy Device Android, windows pc, ... Operating System Android 10, windows 10   A friend shared a playlist. some of the songs are gray and can't be played. If I dobl...
  • Petya
  • Community Legend
  • 1291 Views
  • 3 replies
  • 0 likes
  • 1291 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song not playing correctly

PlanPremium CountryUS DeviceGalaxy S10+ and webplayer (Chrome) My Question or IssueThere is a particular track that is playing garbled and repeating a short section. It does so every time I play the track, on both phone and web via Chrome.Artist - Th...

  • Regular
  •   Plan Premium   Country US   Device Galaxy S10+ and webplayer (Chrome)     My Question or Issue There is a particular track that is playing garbled and repeating...
  • Petya
  • Community Legend
  • 829 Views
  • 5 replies
  • 1 likes
  • 829 Views
  • 5 replies
  • 1 likes

[Playlist] Comparisons between playlists.

Last known version of this type of post - https://community.spotify.com/t5/Closed-Ideas/Playlists-Compare-playlists-and-show-differences/idi-p/4656624 Pretty much what he has said in that post, create the ability to compare a couple or multiple of yo...

  • Regular
  • Last known version of this type of post - https://community.spotify.com/t5/Closed-Ideas/Playlists-Compare-playlists-and-show-differences/idi-p/4656624   Pretty much what he has said in th...
  • 4062 Views
  • 0 replies
  • 18 likes
  • compare
    differences
    Playlist Creation
    Playlists
    similar playlist
    similarities
  • 4062 Views
  • 0 replies
  • 18 likes

Solved!! Search and playback of queue/playlist/folder

PlanPremiumCountryDenmarkDevice(All devices)Operating System(All OS's) My Question or IssueHello,Ok so I have tried googling but I found nothing of use.I have 2 playlists inside a folder which I playback at random/shuffle, which I can only do from th...

  • Casual Listener
  • Plan Premium Country Denmark Device (All devices) Operating System (All OS's)   My Question or Issue Hello, Ok so I have tried googling but I found nothing of use. I have 2 playlis...
  • pzych0p4th
  • Casual Listener
  • 1111 Views
  • 4 replies
  • 0 likes
  • 1111 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Guess this’ll do

Been looking for somewhere to leave feedback but I’ll say what I want to here instead. i love the new update. Seeing the album cover looks gorgeous in playlists. With the addition of showing both whether a song is downloaded and whether it is ‘liked’...

  • Newbie
  • Been looking for somewhere to leave feedback but I’ll say what I want to here instead.   i love the new update. Seeing the album cover looks gorgeous in playlists. With the addition of showing...
  • Katerina
  • Spotify Legend
  • 1372 Views
  • 1 replies
  • 0 likes
  • 1372 Views
  • 1 replies
  • 0 likes

Solved!! How to play music from all albums in 'Albums' list

PlanPremiumCountryNetherlandsDevice(iPhone 7, Macbook Pro late 2018)Operating System(iOS 13, macOS) My Question or IssueWell, I can like/love an album which then shows up in my 'Albums' list. I can then play that single album from there. But... is it...

  • Casual Listener
  • Plan Premium Country Netherlands Device (iPhone 7, Macbook Pro late 2018) Operating System (iOS 13, macOS)   My Question or Issue Well, I can like/love an album which then shows up in ...
  • daf78
  • Casual Listener
  • 1185 Views
  • 2 replies
  • 0 likes
  • 1185 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist search on Album page not working

Plan Premium Country Hungary Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10 My Question or IssueOn the Album page in the spotify desktop app, if I search for an artist there is no search result

  • Casual Listener
  • Plan Premium Country Hungary   Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10   My Question or Issue On the Albu...
  • Xenia
  • Moderator
  • 2034 Views
  • 3 replies
  • 2 likes
  • Album page
    Artist Search
  • 2034 Views
  • 3 replies
  • 2 likes

Superuser Contribution Podcast pages appear empty in Egypt

Hi everyone. I'm a regular Spotify user living in Egypt, and was thrilled to know Spotify officially launched here recently. But thing is, I can't find podcasts in the app here.The "Podcasts" section is present but always empty for some reason. And o...

  • Newbie
  • Hi everyone.   I'm a regular Spotify user living in Egypt, and was thrilled to know Spotify officially launched here recently.   But thing is, I can't find podcasts in the app here. Th...
  • alkhateeb_92
  • Casual Listener
  • 5119 Views
  • 7 replies
  • 28 likes
  • Egypt
    Podcasts
  • 5119 Views
  • 7 replies
  • 28 likes

PLAYING MUSIC ALPHABETICALLY

I am trying to play music in my "liked songs" aplhabetically on my laptop. I have some duplicates of songs and I also have many different versions of the same song (live versions, remixes etc.) so this helps me to occasionally weed out music I don't ...

  • Newbie
  • I am trying to play music in my "liked songs" aplhabetically on my laptop. I have some duplicates of songs and I also have many different versions of the same song (live versions, remixes etc.) so th...
  • Ai_Pathfinder
  • Visitor
  • 1057 Views
  • 2 replies
  • 2 likes
  • 1057 Views
  • 2 replies
  • 2 likes