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Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • indi13
  • Casual Listener
  • 206903 Views
  • 1693 replies
  • 26 likes
  • 206903 Views
  • 1693 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 236531 Views
  • 75 replies
  • 83 likes
  • 236531 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • mcsound2
  • Casual Listener
  • 91815 Views
  • 193 replies
  • 41 likes
  • 91815 Views
  • 193 replies
  • 41 likes

[Desktop][Your Library] Liked Songs Image on Desktop App Uncentered

Hi! Just a minor thing I discovered while staring at the Home page is that the heart "cover image" of the desktop app's "Liked Songs" is uncentered and is actually a tiny bit too far to the right. Nothing more to add really...

  • Visitor
  • Hi! Just a minor thing I discovered while staring at the Home page is that the heart "cover image" of the desktop app's "Liked Songs" is uncentered and is actually a tiny bit too far to the right. No...
  • 345 Views
  • 0 replies
  • 0 likes
  • Desktop
    Your Library
  • 345 Views
  • 0 replies
  • 0 likes

ISSUE with playlist radio - "This radio station cannot be started"

PlanPremiumCountryUnited KingdomDeviceWindows 10 & iOS 13.3.1 My Question or IssueI'm trying to start the playlist radio for one of my playlists, however i'm getting the error (on Windows 10): "This radio station cannot be started. Please try with so...

  • Visitor
  • Plan Premium Country United Kingdom Device Windows 10 & iOS 13.3.1   My Question or Issue I'm trying to start the playlist radio for one of my playlists, however i'm getting the erro...
  • OneByBoo
  • Roadie
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

white noise daily mix

I use separate device to play white noise. For some time now I got 2 of my daily mixes dedicated to white noise. Is there a way to prevent songs from this device to be used in daily mixes?

  • Regular
  • I use separate device to play white noise. For some time now I got 2 of my daily mixes dedicated to white noise. Is there a way to prevent songs from this device to be used in daily mixes?
  • EthanS1
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Play queue not visible

Subscription: Spotify freePhone: Honor 10App version: 8.4.96.963 I used to be able to view and edit the play queue from the Android app when using Spotify connect to play from my PS4 or computer. However after recent updates I cannot even see the que...

  • Casual Listener
  • Subscription: Spotify free Phone: Honor 10 App version: 8.4.96.963   I used to be able to view and edit the play queue from the Android app when using Spotify connect to play from my PS4 or ...
  • Royson
  • Visitor
  • 2091 Views
  • 1 replies
  • 1 likes
  • 2091 Views
  • 1 replies
  • 1 likes

Songs are added to my playlist without me doing anything

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSongs from one of my playlists are packed without doing anything to one of my other playlists. In addition, my main playlist is completely mixed up. The order I had befor...

  • Visitor
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Songs from one of my playlists are packed without doing anything to one of my other playlists....
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

How to Improve my Discover Playlists

Every night, I listen to a playlist to help me sleep. It is all instrumental, ambient music. I call it my 'peace playlist'. Since I listen to it 5-8 hours each night, Spotify thinks that this is what I like to listen to the most. I really want to fin...

  • Newbie
  • Every night, I listen to a playlist to help me sleep. It is all instrumental, ambient music. I call it my 'peace playlist'. Since I listen to it 5-8 hours each night, Spotify thinks that this is what...
  • Vireoli
  • Newbie
  • 598 Views
  • 1 replies
  • 2 likes
  • 598 Views
  • 1 replies
  • 2 likes

How do I get my downloaded songs to show on a new device?

I have just purchased a new phone and despite the telstra tech support assuring me that i woukd not have to download all my music again, none of my downloaded music is showing on my account. It shows all my playlists and albums etc but it is not indi...

  • Casual Listener
  • I have just purchased a new phone and despite the telstra tech support assuring me that i woukd not have to download all my music again, none of my downloaded music is showing on my account. It shows...
  • AeroZ
  • Composer
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

My Spotify shows that it’s downloading over 4000 songs, but my liked playlist has only 1778.

PlanPremiumCountryUnited Kingdom Device(iPhone X) My Question or Issuemy Spotify is currently downloading all songs marked as offline. This is over 4000. My liked songs playlist only shows 1778 and does not increase as that number goes up. what playl...

  • Regular
  • Plan Premium Country United Kingdom  Device (iPhone X)     My Question or Issue my Spotify is currently downloading all songs marked as offline. This is over 4000. My liked so...
  • chrisstockwell
  • Regular
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Liked songs History

Hello,I usually save songs I like by adding them to my "Liked Songs" but 1 month or so ago I removed some of them by mistake. Fortunately I found a way to add them back but they are in a random order and I cant find a way to get the previous "Liked s...

  • Casual Listener
  • Hello, I usually save songs I like by adding them to my "Liked Songs" but 1 month or so ago I removed some of them by mistake. Fortunately I found a way to add them back but they are in a random ord...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Superuser Contribution problems with offline music

My problem is that I already downloaded the songs in offline mode and it tells me that I cannot see my playlist because I am not connected to the internet and yes I am !! help me what I do !! I reinstalled the app and nothing Device(iPhone 11 ) Opera...

  • Casual Listener
  • My problem is that I already downloaded the songs in offline mode and it tells me that I cannot see my playlist because I am not connected to the internet and yes I am !! help me what I do !! I reins...
  • Thatboytyriq
  • Visitor
  • 454 Views
  • 2 replies
  • 2 likes
  • 454 Views
  • 2 replies
  • 2 likes

Daily Mixes dont updat

PlanFreeCountrySlovakiaDeviceHuawei P20 LITEOperating SystemWindows 10 My Question or IssueHey i got problem with my daily mixes. They stoped updating and im listening to same mixes for around 3/4 weeks and im staring to even remember lyrics of every...

  • Casual Listener
  • Plan Free Country Slovakia Device Huawei P20 LITE Operating System Windows 10   My Question or Issue Hey i got problem with my daily mixes. They stoped updating and im listening to sam...
  • Tatarec
  • Casual Listener
  • 416 Views
  • 2 replies
  • 1 likes
  • 416 Views
  • 2 replies
  • 1 likes

Random songs in my Liked Songs

PlanStudent PremiumCountryIrelandDevice(iPhone 6s) My Question or IssueRandom songs keep adding themselves to my Liked Songs. I've never listened to them before and I didn't search for them or anything. About ten will be added and I remove them, only...

  • Casual Listener
  • Plan Student Premium Country Ireland Device (iPhone 6s)   My Question or Issue Random songs keep adding themselves to my Liked Songs. I've never listened to them before and I didn't sear...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Downloaded Songs - Offline

PlanPremiumCountryPHDeviceAsus Zenfone Max Plus M1Operating SystemAndroid Oreo My Question or IssueHello there!I have a Family Premium account. And upon the latest update (Version 8.5.50.916) my downloaded songs, that I can play offline before, sudde...

  • Newbie
  • Plan Premium Country PH Device Asus Zenfone Max Plus M1 Operating System Android Oreo   My Question or Issue Hello there! I have a Family Premium account. And upon the latest upd...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Corrupt album

PlanPremiumCountryIsraelDeviceHuawei P30 PRO / Windows Desktop PCMy Question or IssueThe album Diamonds by the band Enforcer is corrupted, most songs can only play the first seconds and then they stop and skip (listen to the album directly from spoti...

  • Newbie
  • Plan Premium Country Israel Device Huawei P30 PRO / Windows Desktop PC My Question or Issue The album Diamonds by the band Enforcer is corrupted, most songs can only play the first seconds and...
  • Mozer
  • Composer
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Downloaded songs

PlanPremiumCountryCanadaDevice(iPhone Operating System(iOS)My Question or Issuei have my two main playlists downloaded on my phone for offline listening, however i do have my cellular data turned on for the spotify app as well. i have noticed that sp...

  • Casual Listener
  •   Plan Premium Country Canada Device (iPhone 😎 Operating System (iOS) My Question or Issue i have my two main playlists downloaded on my phone for offline listening, however i do have...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist don't availble only on my account

PlanPremium (Family Subscription)CountryPhilippinesDevice(Honor 9 and PC)Operating System(Android 9 and Windows 10)Email*snip* My QuestionDear support for Spotify, for more than half a year now only on my account the Neon Genesis Evangelion playlist ...

  • Casual Listener
  • Plan Premium (Family Subscription) Country Philippines Device (Honor 9 and PC) Operating System (Android 9 and Windows 10) Email *snip*   My Question Dear support for Spotify, for mo...
  • ValeraSaray
  • Casual Listener
  • 833 Views
  • 2 replies
  • 1 likes
  • 833 Views
  • 2 replies
  • 1 likes

If you cancel and then reactivate an account will all your playlists/albums still be there?

Hey, During this troublesome time I am looking to cut back on costs and cancelling my spotify Family account but would reactivate it once I was back at work and being paid, does anyone know if I cancel and in 3/4 months time reactivate my account wou...

  • Casual Listener
  • Hey,  During this troublesome time I am looking to cut back on costs and cancelling my spotify Family account but would reactivate it once I was back at work and being paid, does anyone know if...
  • OneByBoo
  • Roadie
  • 4132 Views
  • 5 replies
  • 0 likes
  • 4132 Views
  • 5 replies
  • 0 likes

Songs in playlist not visible on the phone app

Recently out of a premium plan, and now o cant see the content/songs in any of my playlist when I'm in the phone app. That includes the ones I myself have made. Does it have anything to do with it being the free version?Is seeing songs in the playlis...

  • Casual Listener
  • Recently out of a premium plan, and now o cant see the content/songs in any of my playlist when I'm in the phone app. That includes the ones I myself have made.    Does it have anything t...
  • Chrmq
  • Casual Listener
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with recommended music

PlanPremiumCountryThe NetherlandsDeviceHarman Kardon Citation One (Google Speaker), and all my other devices with spotify.Operating System* My Question or IssueMy father has a google home speaker which is connected to my spotify account.He currently ...

  • Newbie
  • Plan Premium Country The Netherlands Device Harman Kardon Citation One (Google Speaker), and all my other devices with spotify. Operating System *   My Question or Issue My father has ...
  • Mario
  • Spotify Legend
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

'New releases for you' keeps showing this artist I don't know

PlanPremiumCountryThailandDeviceiPhone 11, PC DesktopOperating SystemiOS 13.3.1, Windows 10My Question or IssueThis Osesco guy's album keeps showing on my 'New releases for you' feature.I never ever know this artist or listen to the song similar to t...

  • Visitor
  • Plan Premium Country Thailand Device iPhone 11, PC Desktop Operating System iOS 13.3.1, Windows 10 My Question or Issue This Osesco guy's album keeps showing on my 'New releases for you' fea...
  • OneByBoo
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes