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My entire library has disappeared

My entire library has disappeared

I was updating and arranging my playlists because they were all over the place (these have all built up over 15-16 years). And suddenly, everything is gone. Nothing happened, I didn't do anything untoward. I opened one of the playlists, it didn't load, and then everything was gone. Every song from every playlist gone. My Library shows as empty, and asks me to start building. The playlists apparently still exist (though not in my library, just in previously listened), but are all empty.
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1 Reply

Hi there,

 

Thanks for reaching out.

 

This is quite peculiar. The app itself cannot delete playlists or items from playlists on its own, so most likely there is either some confusion with a different account or some sort of caching issue. Use these steps to make sure you're in the correct account. If that's proven to be the case, try performing a clean reinstall on affected devices in order to force a re-sync with the servers.

 

Hope this helps.

JoanModerator
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