Playback issues

[Sully833]

When i enter a playlist and play the first song the next song that plays is completely random and not even in my playlist? Any ideas how to fix this. Before anyone says its the shuffle button its not. Spotify just plays completely random unrelated songs that ive never listened to before.

Plan Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AlejaR]

Hey there @Sully833,

Thanks for posting in the Community and welcome. 

It's possible you have some other playlist or songs in the queue ready to start playing. So, we'd recommend you check if there's something on the queue to play next. If yes, you can clear the queue, you first have to locate it by following the steps in this article. Then you can hit the Clear queue button to see if you notice any difference.

If the above doesn't do the trick and this is happening across all your devices, then we'd suggest you follow these steps to secure your account. It's always a good idea to protect your account in these cases to make sure everything is in order.

We recommend checking for anything suspicious under the Manage apps tab of your account page and removing all apps connected to your account. If you notice anything suspicious you can remove it with the REMOVE ACCESS button. You can easily reconnect the apps that you use whenever you want.

We'll be on the lookout!