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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2776 Views
  • 46 replies
  • 1 likes
  • 2776 Views
  • 46 replies
  • 1 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • laelito
  • Casual Listener
  • 6732 Views
  • 74 replies
  • 10 likes
  • 6732 Views
  • 74 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution why did all my spotify playlists delete randomly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist with 5000+ songs can't play more than 3 songs [Xbox one]

PlanPremiumCountryCanadaDeviceXbox one xOperating SystemN/A IssueOne of my playlists I created has 5000+ songs and it can't play more than 3 songs before it stops. Nothing else will play unless I switch accounts or exit out of app. This issue started...

  • Casual Listener
  •   Plan Premium Country Canada Device Xbox one x Operating System N/A   Issue One of my playlists I created has 5000+ songs and it can't play more than 3 songs before it stops. ...
  • Julian
  • Moderator
  • 331 Views
  • 3 replies
  • 1 likes
  • issue
    Playlist
    Xbox One
  • 331 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How to grant write access to collaborative playlist?

Hello, i have a collaborative playlist which others can read but not write. See my explainations here: https://www.youtube.com/watch?v=LJeGAoGuRso Link to playlist: https://open.spotify.com/playlist/52dPksa6NZ91s3GTv6oZyo?si=fd49e3b1f98348d0 How to g...

  • Casual Listener
  • Hello,   i have a collaborative playlist which others can read but not write. See my explainations here: https://www.youtube.com/watch?v=LJeGAoGuRso Link to playlist: https:/...
  • Eni
  • Moderator
  • 968 Views
  • 6 replies
  • 1 likes
  • 968 Views
  • 6 replies
  • 1 likes

Superuser Contribution My daily mixes are concurrently overwriting each other

So I clicked on a daily mix today that was supposed to be lounge/exotica artists, that disappeared when I clicked play and then what started playing was a different daily mix that started with Joseph Koo, and then it turned into a mix of soundtrack c...

  • Newbie
  • So I clicked on a daily mix today that was supposed to be lounge/exotica artists, that disappeared when I clicked play and then what started playing was a different daily mix that started with Joseph...
  • Elena
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Daily Mix
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bots keep adding songs / duplicate playlist keeping old add dates (for sorting)

PlanPremium My Question or IssueDifferent bots keep adding songs to a specific playlist which I share with a friend. I know I can create a new playlist and add all songs to it, duplicating the playlist so they don't know the link anymore, but I would...

  • Casual Listener
  • Plan Premium   My Question or Issue Different bots keep adding songs to a specific playlist which I share with a friend. I know I can create a new playlist and add all songs to it, duplicati...
  • Yonivh
  • Casual Listener
  • 586 Views
  • 6 replies
  • 4 likes
  • 586 Views
  • 6 replies
  • 4 likes

Superuser Contribution Spotify homescreen only shows 2 playlists.

PlanFreeCountryGermanyDeviceGoogle Pixel 4a, Spotify App on Windows Operating SystemAndroid 11, Windows 10 Pro 21H1 My Question or IssueSo for a few weeks now, whatever songs or playlists I listen to, the usual 8 recent playlists don't update, instea...

  • Regular
  • Plan Free Country Germany Device Google Pixel 4a, Spotify App on Windows  Operating System Android 11, Windows 10 Pro 21H1   My Question or Issue So for a few weeks now, whatever ...
  • 1250316165
  • Newbie
  • 2958 Views
  • 13 replies
  • 6 likes
  • 2958 Views
  • 13 replies
  • 6 likes

Solved!!Superuser Contribution Auto play

Starting from today, spotify randomly started playing random music instead of the songs in my Playlist. I tried looking it up and it has to do with the auto play setting that plays suggested songs. I have turned this setting off multiple times, resta...

  • Newbie
  • Starting from today, spotify randomly started playing random music instead of the songs in my Playlist. I tried looking it up and it has to do with the auto play setting that plays suggested songs. I...
  • ashng
  • Visitor
  • 263 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 263 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted songs on my playlist

I have to constantly remove the horrible songs Spotify adds to my playlist. What a pain. Horrible design defect. Spotify is aware of this but seems to have just blown off the previous complaints about this annoying fact.

  • Newbie
  • I have to constantly remove the horrible songs Spotify adds to my playlist. What a pain. Horrible design defect. Spotify is aware of this but seems to have just blown off the previous complaints abou...
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 178 Views
  • 1 replies
  • 0 likes

[Desktop] Liked Songs not visible

PlanFree/PremiumCountryAustriaDeviceDesktopOperating System Windows 10 My Question or IssueThis exact complaint was made 2 years ago by someone else: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Liked-Songs-not-visible/idi-p/4994450but I'm...

  • Regular
  • Plan Free/Premium Country Austria Device Desktop Operating System  Windows 10   My Question or Issue This exact complaint was made 2 years ago by someone else: https://community.s...
  • MauriceMV
  • Spotify Star
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Discover] New Releases Tab

A section of Spotify implemented specifically to share to you new releases of artists you listen to. It isn't the easiest for artists to promote their music, especially on a platform with a popular paid ad free membership option. Adding a section tha...

  • Visitor
  • A section of Spotify implemented specifically to share to you new releases of artists you listen to. It isn't the easiest for artists to promote their music, especially on a platform with a popular p...
  • Jeremy
  • Spotify
  • 201 Views
  • 3 replies
  • 0 likes
  • Discover
  • 201 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Radio Playlist does not exist?

Country: SwedenSubscription: PremiumDevice: Iphone X OS: latest update 14.3Spotify version: 8.5.86.739 My Question or IssueI listened to a song that I really liked so I wanted to hear similar songs and clicked “go to radio”. I then got this error mes...

  • Regular
  • Country: Sweden Subscription: Premium Device: Iphone X  OS: latest update 14.3 Spotify version: 8.5.86.739   My Question or Issue I listened to a song that I really liked so I want...
  • Yordan
  • Moderator
  • 2988 Views
  • 14 replies
  • 1 likes
  • 2988 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution What is this new "Add to Profile" option, and how does it differ from a Public Playlist?

PlanPremiumCountryUnited StatesDevice(iPhone 6S Plus, Samsung Galaxy S10, PC)Operating System((iOS 14, Android 11, Windows 10) My Question or IssueWhat is this new "Add to Profile" option, and how does it differ from a Public Playlist? If a playlist ...

  • Regular
  • Plan Premium Country United States Device (iPhone 6S Plus, Samsung Galaxy S10, PC) Operating System( (iOS 14, Android 11, Windows 10)   My Question or Issue What is this new "Add to Pr...
  • Edwin71
  • Regular
  • 19346 Views
  • 13 replies
  • 2 likes
  • 19346 Views
  • 13 replies
  • 2 likes

Superuser Contribution [Playlists] I miss the days when collaborative playlists were shared among friends...

Now, it seems, that anyone can add a track to playlists that are "collaborative". I have a few collaborative playlists that have been "hacked". I blocked the user and deleted the tracks, but I could not report them as fake accounts or bots. I miss th...

  • Visitor
  • Now, it seems, that anyone can add a track to playlists that are "collaborative". I have a few collaborative playlists that have been "hacked". I blocked the user and deleted the tracks, but I could ...
  • Eni
  • Moderator
  • 593 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Public Collaborative Playlist Whitelisting

The only thing I would change about the collaborative playlist system would be the inability to make a public playlist collaborative with only a select few people having editing privileges.I'm proposing Spotify implement a whitelist system for editin...

  • Visitor
  • The only thing I would change about the collaborative playlist system would be the inability to make a public playlist collaborative with only a select few people having editing privileges. I'm prop...
  • Yordan
  • Moderator
  • 825 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution ''Liked Songs'' not playing in sorted order anymore!

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70, PC, Xbox Series S.Operating SystemAndroid 10, Windows 10 (Using the desktop app, not the UWP app). My Question or IssueI noticed that my Liked Songs stopped playing in the selected order and ...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy A70, PC, Xbox Series S. Operating System Android 10, Windows 10 (Using the desktop app, not the UWP app).   My Question or Iss...
  • Alex
  • Moderator
  • 1618 Views
  • 5 replies
  • 0 likes
  • 1618 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution One local file does not sync to desktop app

I have a small local library of 3 songs. Two of them sync to Spotify and one does not.The file that won't sync is MP3 format and 4.1 MB. There are no special characters in the file name. I've tried renaming the file, moving the file to a new location...

  • Casual Listener
  • I have a small local library of 3 songs. Two of them sync to Spotify and one does not. The file that won't sync is MP3 format and 4.1 MB. There are no special characters in the file name. I've tri...
  • Kiril
  • Moderator
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution Public Playlist does not appear in other's search

Plan PremiumCountry UK DeviceWeb app, Pixel 5aOperating SystemWin 10,Android My Question or IssueI've created a playlist that is quite popular. It has accrued 39 likes in 3 days. For some reason it does not appear in search results. The playlist is h...

  • Casual Listener
  • Plan  Premium Country UK   Device Web app, Pixel 5a Operating System Win 10,Android   My Question or Issue I've created a playlist that is quite popular. It has accrued 39 li...
  • Kiril
  • Moderator
  • 489 Views
  • 3 replies
  • 2 likes
  • 489 Views
  • 3 replies
  • 2 likes

Superuser Contribution Android App - No Date Added in playlists??

PlanPremiumCountryUKDeviceSamsung Galaxy S11Operating SystemAndroid My Question or IssueWhy oh why have you removed the "last date added" from the playlists?? you would swipe the photo before and see the date the last track was added, now nothing!! H...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S11 Operating System Android   My Question or Issue Why oh why have you removed the "last date added" from the playlists?? you would swipe...
  • Jeremy
  • Spotify
  • 1045 Views
  • 5 replies
  • 2 likes
  • 1045 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Local Files/Playlist got deleted accidentally

Hi, Some weeks ago I deleted accidentally my Local playlist. I literally have no idea when did it happen or how I did it.When I check my desktop app in the "Your Library" there is a Local Files folder with a Green folder icon, and there are songs ins...

  • Casual Listener
  • Hi,    Some weeks ago I deleted accidentally my Local playlist. I literally have no idea when did it happen or how I did it. When I check my desktop app in the "Your Library" there is a ...
  • AdamJayCross
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music missing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ver
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes