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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • LoveHindify
  • Visitor
  • 4180 Views
  • 8 replies
  • 12 likes
  • 4180 Views
  • 8 replies
  • 12 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5938 Views
  • 17 replies
  • 19 likes
  • 5938 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94027 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94027 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • liveqube
  • Casual Listener
  • 235691 Views
  • 1148 replies
  • 42 likes
  • 235691 Views
  • 1148 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3232 Views
  • 1 replies
  • 2 likes
  • 3232 Views
  • 1 replies
  • 2 likes

Solved!! Lost podcast "listened to" history and downloads

This morning, I found that one of my podcasts has lost it's entire "Listened To" history, and all episode downloads have disappeared from all devices.This means I've lost a year's worth of history, and can no longer use the "Not Listened" filter to q...

  • Regular
  • This morning, I found that one of my podcasts has lost it's entire "Listened To" history, and all episode downloads have disappeared from all devices. This means I've lost a year's worth of histor...
  • minimax333
  • Regular
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player wont let me change playlist pic no matter the size

the error coming up is not true because it says the picture is too small no matter what size i have the picture

  • Casual Listener
  • the error coming up is not true because it says the picture is too small no matter what size i have the picture
  • MihailY
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! How do I export my playlists?

The new spotify UI looks like a miserable experience, so I'd like to export my playlists so that I can take them with me to a music-focused app and cancel my premium subscription. How do I this? I've looked in both the desktop and mobile apps and hav...

  • Casual Listener
  • The new spotify UI looks like a miserable experience, so I'd like to export my playlists so that I can take them with me to a music-focused app and cancel my premium subscription. How do I this? I've...
  • kaworu_bloodpaw
  • Roadie
  • 12593 Views
  • 1 replies
  • 4 likes
  • 12593 Views
  • 1 replies
  • 4 likes

Superuser Contribution Unexpected Error!

when i attempt to post my music library to any post i get a html error or i get the unexpected error. Below is the iframe code i am attempting to post in the html window.

  • Visitor
  • when i attempt to post my music library to any post i get a html error or i get the unexpected error.    Below is the iframe code i am attempting to post in the html window.   &nbs...
  • user-removed
  • Not applicable
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily Mixes full of songs I don't like

PremiumIceland Device(iPhone X, Macbook Pro 2015)Operating System(iOS 10.14.6) Hi So my problem is that las year I visited a friend and her full house of children for my vacation. I logged on to Spotify at her house and forgot to log out. No one real...

  • Visitor
  • Premium Iceland   Device (iPhone X, Macbook Pro 2015) Operating System (iOS 10.14.6)   Hi  So my problem is that las year I visited a friend and her full house of children for...
  • sandro_nanava
  • Casual Listener
  • 1019 Views
  • 4 replies
  • 0 likes
  • music
  • 1019 Views
  • 4 replies
  • 0 likes

Superuser Contribution Takedown Notification on My Playlist

PlanPremiumOperating System(iOS 16, Windows 10) My Question or IssueA few hours ago I received an takedown notification via email regarding one of my playlists. The email goes as follows: Hello,We have found the following content to be in violation o...

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  • Casual Listener
  •   Plan Premium Operating System (iOS 16, Windows 10)   My Question or Issue A few hours ago I received an takedown notification via email regarding one of my playlists. The email goe...
  • skyfly24
  • Casual Listener
  • 709 Views
  • 4 replies
  • 2 likes
  • 709 Views
  • 4 replies
  • 2 likes

Superuser Contribution Blend playlist never updates

PlanPremiumCountryIrelandDevice[Multiple]iPhone 11 ProWindows 10Samsung S10Operating SystemiOS 14.17.1, Android Oreo, Windows 10 My Question or IssueMy friend and I have a single Blend playlist. It was created c. 4 weeks ago. It never updates. All of...

  • Regular
  • Plan Premium Country Ireland Device [Multiple] iPhone 11 Pro Windows 10 Samsung S10 Operating System iOS 14.17.1, Android Oreo, Windows 10   My Question or Issue My friend and I hav...
  • unseenlarks
  • Roadie
  • 2920 Views
  • 12 replies
  • 3 likes
  • 2920 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution Song missing from history

I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not available. Then the phone proceeded to play next son...

  • Casual Listener
  • I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not a...
  • marwis
  • Casual Listener
  • 760 Views
  • 2 replies
  • 0 likes
  • 760 Views
  • 2 replies
  • 0 likes

Superuser Contribution Date added 30 individual days > 1/2/3 weeks

Hi there, I used to see the date added for songs in my playlists from 1 to 30 days in my Windows Desktop app, but now it's going into 1/2/3 weeks mode after 6 days. It's a bit annoying for my "new finds" playlist I refresh every 15 days. Hopefully th...

  • Newbie
  • Hi there,   I used to see the date added for songs in my playlists from 1 to 30 days in my Windows Desktop app, but now it's going into 1/2/3 weeks mode after 6 days.   It's a bit annoy...
  • HlogiKekana
  • Newbie
  • 965 Views
  • 4 replies
  • 4 likes
  • 965 Views
  • 4 replies
  • 4 likes

Superuser Contribution Local Files not showing music from iPhone

I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playlist. The playlist says that files on this device wi...

  • Casual Listener
  • I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playl...
  • Joan
  • Moderator
  • 722 Views
  • 5 replies
  • 0 likes
  • 722 Views
  • 5 replies
  • 0 likes

Solved!! Is "custom order" sorting in the playlist for all users or for 1 device?

I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spend my next 6 hours sorting the playlist, would it c...

  • Regular
  • I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spe...
  • MattSuda
  • Spotify Star
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Song name start with ' (Apostrophe) not showing in On Repeat Playlist

PlanPremium Device(iPhone 11, iPad Pro 2021, PC )Operating System(iOS 16, iPad OS 16, Windows 11,etc.) My Question or IssueI recently been Listening a lot i mean aaa lot, to a song Titled 'tis damn season, by Taylor Swift, but it never make it to my ...

  • Casual Listener
  • Plan Premium   Device (iPhone 11, iPad Pro 2021, PC ) Operating System (iOS 16, iPad OS 16, Windows 11,etc.)   My Question or Issue I recently been Listening a lot i mean aaa lot, ...
  • sultannadhar
  • Casual Listener
  • 215 Views
  • 2 replies
  • 1 likes
  • 215 Views
  • 2 replies
  • 1 likes

Solved!! Can't remove grayed out songs from 'Liked songs' playlist.

Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.

  • Casual Listener
  • Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.
  • Prague
  • Spotify Star
  • 1392 Views
  • 5 replies
  • 0 likes
  • 1392 Views
  • 5 replies
  • 0 likes

Editorial playlist followers disappeared

Hi. I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm going to loose lots of streams due to this. https://open.spoti...

  • Roadie
  • Hi.   I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm go...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home screen changed, now showing nothing that relates to me now.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random skipping songs in my playlist like I don't have premium, and I DO!

I have this issue for some time right now. When I play music from some playlist/album the queue gets messed up. Spotify plays the songs in some random shuffled order. It's not following the order that's been set up by default.

  • Regular
  • I have this issue for some time right now. When I play music from some playlist/album the queue gets messed up. Spotify plays the songs in some random shuffled order. It's not following the order tha...
  • MihailY
  • Moderator
  • 519 Views
  • 9 replies
  • 1 likes
  • 519 Views
  • 9 replies
  • 1 likes

Superuser Contribution 'Find in Playlist' pull down doesn't work in Modern Psychedelia playlist

PlanPremiumCountryUKDeviceiPhone 13Operating SystemWindows 10 Pro My Question or IssueDo some Spotify created playlists not have the pull down 'Find in Playlist' function?Every playlist I listen to has this function except for Modern Psychedelia and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System Windows 10 Pro   My Question or Issue Do some Spotify created playlists not have the pull down 'Find in Playlist' function? E...
  • MihailY
  • Moderator
  • 209 Views
  • 4 replies
  • 0 likes
  • 209 Views
  • 4 replies
  • 0 likes