Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 241079 Views
  • 77 replies
  • 85 likes
  • 241079 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Roadie
  • 97406 Views
  • 206 replies
  • 44 likes
  • 97406 Views
  • 206 replies
  • 44 likes

Solved!!Superuser Contribution IDEA: Merge Album Versions

Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendations on the home page. Also, if I have an album sav...

  • Visitor
  • Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendat...
  • Elena
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are my liked songs about to be deleted?

PlanPremiumCountryUSADevice(Samsung Galaxy Zflip4, PC)Operating System(Windows 11 Pro windows 10, chrome browser, edge browser) My Question or IssueI've been a premium member since 2014 and have been adding songs to my like songs for that long. I use...

  • Newbie
  •   Plan Premium Country USA Device (Samsung Galaxy Zflip4, PC) Operating System (Windows 11 Pro windows 10, chrome browser, edge browser)   My Question or Issue I've been a premiu...
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped stops tracking plays during November & December?

PlanPremiumCountryNetherlandsDeviceiPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux)Operating SystemiOS 10, Windows 11, Debian/Linux My Question or IssuePrevious Spotify wrapped excluded November and December plays for the sake of the playlists...

  • Regular
  • Plan Premium Country Netherlands Device iPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux) Operating System iOS 10, Windows 11, Debian/Linux   My Question or Issue Previous Spotif...
  • Elena
  • Moderator
  • 21651 Views
  • 6 replies
  • 7 likes
  • december
    excluded
    generation
    November
    Spotify
    wrapped
  • 21651 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution Spotify always plays music from one playlist

PlanPremiumCountrypoland Devicerealme 7 5g/pc Operating Systemandroid10/windows 11 My Question or Issuespotify always plays music from one playlist, it happend only on this account, when a song is over or I'll skip a song, spotify automatically plays...

  • Casual Listener
  • Plan Premium Country poland  Device realme 7 5g/pc  Operating System android10/windows 11   My Question or Issue spotify always plays music from one playlist, it happend only...
  • Elena
  • Moderator
  • 2235 Views
  • 6 replies
  • 0 likes
  • 2235 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Recently played list disappeared on Mac

Plan FreeFree/Premium FreeCountry Canada Device MacBook Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10.15.7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't see Recently Played anymore. This was a grea...

  • Newbie
  • Plan Free Free/Premium Free Country Canada   Device MacBook Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10.15.7 (iOS 10, Android Oreo, Windows 10,etc...
  • Maria
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back the ability to add a song to a playlist more than once!

Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps!

  • Regular
  • Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps! 
  • Joan
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Provide more ways to organize playlists, such as folders

I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you kind of have to scroll through all of your pinned pl...

  • Newbie
  • I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you k...
  • laylamolen
  • Newbie
  • 764 Views
  • 2 replies
  • 0 likes
  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot Remove Song from Playlist

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro My Question or IssueI have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last two years. Everything I have tried has failed. I click on “Remove from Playlist”...

  • Visitor
  •   Plan Premium Country United States Device iPhone 15 Pro   My Question or Issue I have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last ...
  • AlejaR
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop downloads syncronising between (identical)(Android) devices

PlanPremiumCountryDenmarkDevices2 Sony XZ2 Compact phones running latest version of SpotifyOperating SystemAndroid 10My Question or IssueAs stated above I have two of the same phone. One I use as my phone and the other as my »mp3 player/ipod« (rememb...

  • Roadie
  • Plan Premium Country Denmark Devices 2 Sony XZ2 Compact phones running latest version of Spotify Operating System Android 10 My Question or Issue As stated above I have two of the same phone...
  • ssssaaaa
  • Roadie
  • 338 Views
  • 2 replies
  • 0 likes
  • Android
    downloads
    identical devices
    identical phones
    multiple devices
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

  • Newbie
  • My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...
  • Joan
  • Moderator
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

  • Visitor
  • i checked in recover playlist option in my profile but still cant see it.
  • Amayy
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

  • Visitor
  • I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...
  • Amayy
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

  • Visitor
  • I want to add a song but can't see instructions anywhere on how to do this
  • AdamDamon
  • Spotify Star
  • 1538 Views
  • 1 replies
  • 0 likes
  • 1538 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

Untitled269_20231130003908.jpeg Untitled269_20231130003906.png
  • Casual Listener
  •    Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...
  • jumicno
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

  • Casual Listener
  • Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...
  • Joan
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change and control music from a different device

PlanPremiumCountrySouth AfricaDeviceSamsung A53Operating SystemAndroid My Question or IssueOn my phone, there is a selection of your liked songs to get chilled or happy songs. So I clicked that cause it's only on the phone and not on the laptop to pl...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung A53 Operating System Android    My Question or Issue On my phone, there is a selection of your liked songs to get chilled or happy...
  • Joan
  • Moderator
  • 583 Views
  • 4 replies
  • 0 likes
  • 583 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local content not syncing between Mac and Windows

PlanPremiumCountryThailandOperating SystemWindows 11 My Question or IssueLocal songs on Windows does not sync with all my other devices (Mac, iOS, Android)This is what it looks like on Windows:And this is how it looks like on my other devices:I'm als...

Windows.png Screenshot 2023-11-30 at 13.33.09.png Screenshot 2023-11-30 at 13.33.09.png
  • Newbie
  • Plan Premium Country Thailand Operating System Windows 11   My Question or Issue Local songs on Windows does not sync with all my other devices (Mac, iOS, Android) This is what it looks...
  • Vasil
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not working

PlanPremiumCountryCanada Device(Huawei P30)Operating System(Android) My Question or IssueI have attempted to create a blend with a friend and each time we click on "join" it says "Something went wrong" and yes, we tried reinstalling Spotify and the e...

  • Newbie
  • Plan Premium Country Canada   Device (Huawei P30) Operating System (Android)   My Question or Issue I have attempted to create a blend with a friend and each time we click on "jo...
  • Yordan
  • Moderator
  • 846 Views
  • 3 replies
  • 8 likes
  • Blend
    Blends
  • 846 Views
  • 3 replies
  • 8 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

  • Newbie
  • Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...
  • Yordan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not working :(

Hi! My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone. They come from a valid source (mp4, i checked) and I have tried using different wifi and data hotspots...

  • Newbie
  • Hi!   My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone.   They come from a valid source (mp...
  • Not applicable
  • 1793 Views
  • 4 replies
  • 0 likes
  • file
    files
    local
    local files
    Spotify
  • 1793 Views
  • 4 replies
  • 0 likes