Playlist disappeared

[#1]

Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?

[Ivelina]

Hi there,

Welcome to the Community!

A playlist shouldn't just disappear from your library so let's go through some of the possibilities for why this can have happened.

You can start by logging out > back in twice in a row to resync the connection between the device and your account.

Is it a personal playlist that you've created? Since you mentioned it's not been deleted, could you confirm if you've also checked this via the Account Page? You can take a look under "Recover deleted playlists" in this help article. 

Keep in mind that if it was a Spotify-created playlist or a playlist made by another user, even if you've saved it to your Library it'll disappear if it's deleted by its owner.

Let us know how it goes 🙂

[GaryOz]

I have a major prolem. I I tried to transfer via Smart Switch to a new phone. It would not work.

So I re-installed Spotify from Play Store as a 2-month free client on my new phone & started creating NEW playlists.

I mistakingly uninstalled the original sub. on my old phone, BUT STILL HAVE IT ON MY PC (Antroid).

CAN ITRANSFER THE PC SUBSCRIPTION TO MY NEW PHONE (and get rid of the free sub.)???

[Vasil]

Hey @GaryOz,

Thanks for reaching out!
A subscription is not tied to a device but to your account 🙂
To log in to the correct account on your mobile device, follow these steps:

On your desktop app, click on your profile picture in the top right corner and select Account:

From there, select Edit Profile and you'll be able to see your username and email. You can use either one to log in to your mobile device. In case you don't remember your password, you can reset it.

Tip: It's also possible that you've chosen an alternative log in method, such as Google or Facebook, in which case you can try logging in with these instead!

Note: If you wish to add any of the playlists, created on the free account to your original account, take a look at this FAQ article. In case you wish to close the new account, follow the steps from this support article.

Hope this helps! We're here for you in case further questions arise.