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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18129 Views
  • 15 replies
  • 22 likes
  • 18129 Views
  • 15 replies
  • 22 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 7010 Views
  • 18 replies
  • 19 likes
  • 7010 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95504 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95504 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240615 Views
  • 1149 replies
  • 42 likes
  • 240615 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3270 Views
  • 1 replies
  • 2 likes
  • 3270 Views
  • 1 replies
  • 2 likes

Superuser Contribution Add to playlist bug

PlanPremiumCountryUSA Device(iPhone 13 mini)Operating System15.7.1 My Question or IssueFor months, maybe a year and across multiple updates I've had the issue of the "Add to playlist" button not work. There's no visual feedback when it's tapped. Noth...

  • Roadie
  • Plan Premium Country USA   Device (iPhone 13 mini) Operating System 15.7.1   My Question or Issue For months, maybe a year and across multiple updates I've had the issue of the "...
  • Lyubka
  • Moderator
  • 3241 Views
  • 5 replies
  • 0 likes
  • 3241 Views
  • 5 replies
  • 0 likes

Everytime I try to change my playlist Icon it won't change can someone help

Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my phone lagging? I'm honestly not sure can someone plz ...

  • Visitor
  • Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my ph...
  • Amayy
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

My On Repeat and Repeat Rewind have not been refreshed in several weeks.

I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.

  • Newbie
  • I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.
  • Amayy
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

I might have played a song too much

I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to do that. Have I blacklisted the artist? His music ...

  • Casual Listener
  • I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to...
  • Taylith
  • Community Legend
  • 322 Views
  • 1 replies
  • 1 likes
  • 322 Views
  • 1 replies
  • 1 likes

Superuser Contribution I lost all my playlist while upgrading my account

I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty account. HELP!

  • Visitor
  • I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty a...
  • MihailY
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

how do i add my mp3 in the favorites now

adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play the track on my PC, then open the app on my phone a...

  • Newbie
  • adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play ...
  • kaworu_bloodpaw
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

New episode playlist gone

The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.

  • Visitor
  • The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.
  • kaworu_bloodpaw
  • Roadie
  • 860 Views
  • 2 replies
  • 2 likes
  • 860 Views
  • 2 replies
  • 2 likes

Where is the playlist with the latest episodes of my podcasts?

There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced by a playlist called "Neues" (just new?), but the ...

  • Casual Listener
  • There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced...
  • kaworu_bloodpaw
  • Roadie
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

  • Casual Listener
  •   Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...
  • elrod38
  • Newbie
  • 3388 Views
  • 24 replies
  • 3 likes
  • 3388 Views
  • 24 replies
  • 3 likes

New Mixed Shuffle

The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on. And why is there still no way to move songs up and down in a playlist without having to customize the ...

  • Visitor
  • The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on.  And why is there still no way to move songs u...
  • Taylith
  • Community Legend
  • 1270 Views
  • 1 replies
  • 1 likes
  • 1270 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to add to collaboration playlist

I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't have premium?

  • Visitor
  • I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't ...
  • Alex
  • Spotify Legend
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

Superuser Contribution Page for songs saved by artist

When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this?

  • Casual Listener
  • When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this? 
  • Alex
  • Spotify Legend
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't like songs

when I click on the heart I get a message "something went wrong".

  • Visitor
  • when I click on the heart I get a message "something went wrong".
  • Lyubka
  • Moderator
  • 326 Views
  • 5 replies
  • 0 likes
  • 326 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Podcasts] Spotify is pushing Podcasts too much

PlanPremium FamilyCountryCzech RepublicDeviceWindows 10 PC, iPhone 8, iPhone SE 2020Operating SystemWindows 10, iOS My Question or IssueI use Spotify to listen to music. I enjoyed some podcasts in past, but I do not really like them on my main page. ...

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  • Casual Listener
  • Plan Premium Family Country Czech Republic Device Windows 10 PC, iPhone 8, iPhone SE 2020 Operating System Windows 10, iOS   My Question or Issue I use Spotify to listen to music. I en...
  • donnykoh
  • Newbie
  • 2735 Views
  • 8 replies
  • 50 likes
  • 2735 Views
  • 8 replies
  • 50 likes

BUG: 2010s Mix (algorithmic mix) contains music from 2010s and 2020s

Not platform or device specific. To reproduce, simply search for "2010s Mix" and view the playlist. Spotify generates algorithmic decade playlists for every user. The 2010s Mix erroneously includes music from both the 2010s and the 2020s. This issue ...

  • Music Fan
  • Not platform or device specific.   To reproduce, simply search for "2010s Mix" and view the playlist.   Spotify generates algorithmic decade playlists for every user. The 2010s Mix e...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Why did my heart just disappear?

I was on snapchat and someone had posted a song via Spotify, after I clicked on it and had me redirected to Spotify. I noticed the heart wasn't there but it was there right before clicking on the song and I hadn't had updated it in a few days. I just...

  • Visitor
  • I was on snapchat and someone had posted a song via Spotify, after I clicked on it and had me redirected to Spotify. I noticed the heart wasn't there but it was there right before clicking on the so...
  • havenhillm5
  • Regular
  • 452 Views
  • 3 replies
  • 1 likes
  • 452 Views
  • 3 replies
  • 1 likes

Superuser Contribution Accidentally deleted all playlist

I created a folder in which I had my own playlists but I accidentally deleted the folder without knowing that it will delete all the playlists inside, is there some kind of solution ?

  • Visitor
  • I created a folder in which I had my own playlists but I accidentally deleted the folder without knowing that it will delete all the playlists inside, is there some kind of solution ?
  • Yordan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play my liked songs

PlanPremiumCountryCanada DeviceiPhone 12 Pro MaxOperating SystemiOS 14.7.1My Question or IssueI haven't been able to play my liked songs for several days. It simply says "something went wrong - have another go? - Try Again"

  • Newbie
  •   Plan Premium Country Canada  Device iPhone 12 Pro Max Operating System iOS  14.7.1 My Question or Issue I haven't been able to play my liked songs for several days. It simp...
  • MihailY
  • Moderator
  • 2681 Views
  • 4 replies
  • 1 likes
  • 2681 Views
  • 4 replies
  • 1 likes

Superuser Contribution Adding Song from Smart Shuffle to Playlist Stops Music, Unable to Resume Music from Playlist

My Question or IssueHi! I’m using Smart Shuffle on a playlist that has 1735 songs. When I add a song from Smart Shuffle, it stops playback, and I’m unable to resume playback on that playlist (but I can play music from other areas of Spotify). Either ...

  • Casual Listener
  • My Question or Issue Hi! I’m using Smart Shuffle on a playlist that has 1735 songs. When I add a song from Smart Shuffle, it stops playback, and I’m unable to resume playback on that playlist (but I...
  • MihailY
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes