Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301530 Views

96 replies

90 likes

  • 301530 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164611 Views

237 replies

44 likes

  • 164611 Views
  • 237 replies
  • 44 likes

Can PC library be used as library source in Android app?

PlanPremiumCountryUSADeviceAndroid Phone, Windows PCOperating SystemAndroid 14, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a music library I keep on my Windows PC. This I am able to set as a source for the Spotify ap...

Casual Listener

Plan Premium Country USA Device Android Phone, Windows PC Operating System Android 14, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a music li...

Amay

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant seem to make my playlist found in the public and Find my self when loged off

PlanFree/PremiumCountry DeviceWeb SiteOperating SiteWindows 11 My Question or IssueCant seem to make my playlist found in the public even though its under Public in the account. I also can not find myself at all the spotify:user: is not working and j...

Newbie

Plan Free/Premium Country   Device Web Site Operating Site Windows 11   My Question or Issue Cant seem to make my playlist found in the public even though its under Public in the ...

Yordan

Moderator

414 Views

1 replies

0 likes

playlist
  • 414 Views
  • 1 replies
  • 0 likes

Deleted more than 100 playlists at once: Partial Recovery

PlanPremiumCountry: USA DeviceLaptop, Spotify on DesktopOperating System(Windows 10) My Question or IssueI deleted two folders from my library, which deleted all of the playlists inside them. I deleted probably about 200 playlists, i want to recover ...

Newbie

Plan Premium Country: USA   Device Laptop, Spotify on Desktop Operating System (Windows 10)   My Question or Issue I deleted two folders from my library, which deleted all of the ...

Amay

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Date scroller, sort by genre, and search bar missing from Liked Songs..

PlanPremiumCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.0.3 My Question or IssueSo I've been using Spotify for 3 years now, and I've always liked how on mobile, in Liked Songs, the scroll bar on the side actually showed you the date ...

Casual Listener

Plan Premium Country United States Device iPhone 15 Pro Operating System iOS 17.0.3   My Question or Issue So I've been using Spotify for 3 years now, and I've always liked how on mobi...

JayG24

Casual Listener

8039 Views

30 replies

8 likes

  • 8039 Views
  • 30 replies
  • 8 likes

Superuser Contribution How to stop Blink182 songs from automatically adding to my liked songs?

For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have changed my password and it still happens. I strongly su...

Visitor

For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have ch...

Six3

Visitor

5001 Views

13 replies

3 likes

  • 5001 Views
  • 13 replies
  • 3 likes

Superuser Contribution I lost the playlist between accounts while moving countries.

I could access the playlist displayed below on my new country account, as well as my wife, who was a contributor. Suddenly the playlist disappeared, and I could not access my old account anymore. Can you please help to see if it could be recovered so...

Casual Listener

I could access the playlist displayed below on my new country account, as well as my wife, who was a contributor. Suddenly the playlist disappeared, and I could not access my old account anymore. Ca...

Eni

Moderator

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Seeing different songs in the same playlist on different devices

PlanPremiumCountryUKDeviceWindows and AndroidOperating SystemWindows and Android My Question or IssueI am logged in as the SAME (and only) user on two devices, and I see different songs. Why? This is extremely annoying as I cannot continue listening ...

Regular

Plan Premium Country UK Device Windows and Android Operating System Windows and Android   My Question or Issue I am logged in as the SAME (and only) user on two devices, and I see diff...

OscarDC

Moderator

2418 Views

3 replies

0 likes

  • 2418 Views
  • 3 replies
  • 0 likes

Disconnect between What's New and New Episodes

Premium PlanCountry USDeviceAndroid, LG Velvet I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline. Each morning I download new episodes of the 20+ podcasts that I keep up with, usually by...

Casual Listener

Premium Plan Country US Device Android, LG Velvet   I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline.  Each mornin...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution My albums and artists lists in my library are empty

I transferred all my music from Apple Music. I added all those songs to my liked songs. Nothing is appearing in the albums and artists lists under "My Library." It's been like this for a while. iOS and MacOS.

Newbie

I transferred all my music from Apple Music. I added all those songs to my liked songs. Nothing is appearing in the albums and artists lists under "My Library." It's been like this for a while. iOS a...

OscarDC

Moderator

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download Spotify streaming history

I requested my Spotify streaming history and extended streaming history and today I got an email saying my extended streaming history is ready to download. In the email there is a link to download the history but when I open the link it brings me to ...

Newbie

I requested my Spotify streaming history and extended streaming history and today I got an email saying my extended streaming history is ready to download. In the email there is a link to download th...

Maria

Moderator

1715 Views

4 replies

4 likes

  • 1715 Views
  • 4 replies
  • 4 likes

Superuser Contribution "Podcasts and Shows" vanished from my Mac OS version but still on iPhone

I have bookmarked a lot of podcasts in the "Podcasts and Shows" option on my Mac OS version of Spotify but now that tab has disappeared! It still exists on my iPhone version, right there between "Music" and "Audiobooks." Any ideas on how I restore th...

Visitor

I have bookmarked a lot of podcasts in the "Podcasts and Shows" option on my Mac OS version of Spotify but now that tab has disappeared! It still exists on my iPhone version, right there between "Mus...

Elena

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Why are random songs playing in my liked song playlist?

Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to play a bunch of random stuff I have no interest in? I do ...

Casual Listener

 Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to ...

Not applicable

1337 Views

5 replies

0 likes

  • 1337 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution How you calculate audiobook useage!

Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to a story helps to stop me thinking about other stuf...

Casual Listener

Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to...

Blahblahblah1111

Casual Listener

33104 Views

35 replies

17 likes

  • 33104 Views
  • 35 replies
  • 17 likes

Superuser Contribution When I try to delete doubled up songs, it removes the song completely (ios)

When I make playlists, I might add one song and at a later date add the album, leading to the song being in the playlist twice. When I try to remove one of the two songs, it removes the two songs instead of one. This is quite frustrating.I use spotif...

Casual Listener

When I make playlists, I might add one song and at a later date add the album, leading to the song being in the playlist twice. When I try to remove one of the two songs, it removes the two songs ins...

Vasil

Moderator

399 Views

3 replies

0 likes

  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account confusion with Duo, saving library

PlanFree/PremiumCountry USA Device(iPhone Operating System(iOS 10, My Question or Issue Bill is primary Duo premium account holder. Sandy is his account partner/wife. Bill had to replace his phone. He replenished his account info. Sandy's music selec...

Newbie

Plan Free/Premium Country USA   Device (iPhone  Operating System (iOS 10,    My Question or Issue   Bill is primary Duo premium account holder.  Sandy is his ...

AlejaR

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Make playlist on the left side sortable

PlanPremiumCountryGermany DevicePC Operating SystemWin 10 My Question or IssueThe playlist on the left side is currently not sortable.I need to sort it alphabetically. Why is such a crucial feature still missing?

Newbie

Plan Premium Country Germany   Device PC   Operating System Win 10   My Question or Issue The playlist on the left side is currently not sortable. I need to sort it al...

Yordan

Moderator

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Garmin spotify not registering my listen history

I have synced a playlist from my spotify to my garmin forerunner, it works great but none of the tracks I am listening to are being tracked in my recently played, its not contributing to my play count on tracks

Casual Listener

I have synced a playlist from my spotify to my garmin forerunner, it works great but none of the tracks I am listening to are being tracked in my recently played, its not contributing to my play cou...

Joan

Moderator

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

Solved!! how many followers do I have on my playlist?

Where can I find out how many followers/saves my playlists have?

Casual Listener

Where can I find out how many followers/saves my playlists have?

CatScholz

Casual Listener

1714 Views

2 replies

0 likes

  • 1714 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle and loop turn on automatically

I'm finding, especially on the Windows Desktop client, when I start a playlist it will play in shuffle and with loop forever on. This even happens with albums. I don't know how to stop it and it's driving me insane. It's usually after I start the app...

Casual Listener

I'm finding, especially on the Windows Desktop client, when I start a playlist it will play in shuffle and with loop forever on. This even happens with albums. I don't know how to stop it and it's dr...

MihailY

Moderator

373 Views

1 replies

0 likes

album
Android Shuffle
loop
playback
shuffle
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop: Invisible UI element can accidentally unlike a song.

Operating SystemWindows 10 When in the Liked Songs section, if I try to hover over close the the notifications bell I am still able to unlike a song by clicking in the header. Please see the attached screenshot. The mouse is pointed at the header but...

Regular

Operating System Windows 10   When in the Liked Songs section, if I try to hover over close the the notifications bell I am still able to unlike a song by clicking in the header. Please see t...

Yordan

Moderator

257 Views

2 replies

0 likes

  • 257 Views
  • 2 replies
  • 0 likes