Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Smart shuffle breaks if you interact with it.

Smart shuffle breaks if you interact with it.

Plan

Premium

 

Device

Desktop PC

 

Operating System

Windows 10

 

My Question or Issue

I have multiple issues that gets annoying to deal with.

 

1. If i currently use smart shuffle and listening to the suggested song and decide to click either "Add to Liked Songs" or "Remove Recommendation", then the entire playlist will reshuffle after the action has taken effect.

 

From my understanding, "Add to Liked Songs" should simply add the song to my liked song list, and "Remove recommendation" should remove the suggested song from the queue and possible future recommendation for that playlist. However the entire queue re-shuffles instead.

 

2. If you click "Remove Recommendation", then smart shuffle will stop adding suggestions a lot of the time.

It will turn itself into a normal shuffle playlist instead of a smart shuffle playlist.

 

 

3. Smart shuffle stops adding recommendation as you progress towards ~220 songs deep into the list. This only becomes a problem if you listen to a list for multiple sessions or if you spend 15+ hours listening.

 

4. When you run out of smart shuffle songs, or it decides to stop the smart shuffle because you told them to remove a song with the "Remove recommendation" option.

Then the playlist will simply function as a normal shuffle playlist, however it still shows the smart shuffle icon as active.

 

 

 

 

 

 

Reply
5 Replies

Hey @Myself_,

 

Thanks for posting in the Community and welcome.

 

In this case, we'd suggest performing a clean reinstall of the app. By doing that, the app can be up-to-date, and you can make sure any damaged cache is not leading to this issue. You can find out the steps to do it here.

 

Nonetheless, if this doesn't do the trick, we'd like to gather additional info to better understand what's happening:

  • Send us the exact Spotify version you're running on your computer.
  • Has the app always been behaving like this or did it start to happen after a specific event such as an OS update?
  • Does this happen no matter what playlist you choose to play? Does it happen more regularly if the playlist contains more than 200 songs?
  • Send us a video recording of what's happening on your side. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Spotify version 

Spotify for Windows (64 bit)
1.2.39.578.g0ea3f38b

--

Smart shuffle stops working when clicking Remove recommendations.

https://drive.google.com/file/d/1BvtBY0iDit-0YOtTrf_DvKUrr29MJGKf/view?usp=sharing

 

Liking a song reshuffles the playlist. 

https://drive.google.com/file/d/1nHp3jmyrNaEQfa19rypFOdMAftlfa89R/view?usp=sharing

 

Smart shuffle runs out of recommendations. 

https://drive.google.com/file/d/1axu-dH5myw0NwE1LmUevtyBOd_w7ZWek/view?usp=sharing

 

Graphical bug - Smart shuffle icon remains active without any recommendations. 

https://drive.google.com/file/d/11LCONOzPI9x51uKprozDo_uEaEac2VgH/view?usp=sharing

 

 

The app has always behaved like this, or as long as I've utilized smart shuffle. 

 

It happens less frequently when I play small playlists. But I want to listen to Spotify through my Liked song list which is currently at 5000+ songs, as it allows me to listen to a much broader selection of songs. 

 

 

Hey @Myself_,

 

Thank you for keeping in contact and for the shared info.

 

To continue investigating this issue, would you mind confirming if performing a clean reinstall of the app, as suggested by @AlejaR makes any difference or not?

Also, could you have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists? 

 

We'll be on the lookout. 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I did perform a clean reinstall, did not change anything.

 

I logged in on my freemium alt account and the "Remove recommendation" and "Add to liked songs" button worked as designed. They did not stop or reshuffle the queue.

 

When I logged back into my premium main account, the bug still remained. 

 

--

 

However i found some new bugs on my alt account. I would not get any recommendations amongst the first 50~ songs, but after that it would work as normal. If I clicked "Add to liked songs", then next time i started a Smart shuffle it would frontload recommendations. Every time i clicked "Add to liked songs" from those recommendations, it would add 2 more songs. 

 

Video of incident.

First 1 minute of video is about showing that Add to liked song and Remove recommendation works as intended on my alt account. 

The last part of the video shows the bug (1:00-2:20)

 

https://drive.google.com/file/d/1_HFiu1XbiBWMh62WRkMFQIfgvQq-ahcr/view?usp=sharing

 

 

 

 

 

 

Hey @Myself_,

Thanks for the reply and for the additional details!

We've passed the info you've provided us with on, so that it can be looked into further. We'll let you know if we have any news to share.

Should anything else appear in the meantime, let us know. Cheers!

MariaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts