Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hello! So, I recently made a new playlist called “ⁱ ᵃᵐ ᶜᵘᵖⁱᵈ.” And I play it while I was sleeping, in the morning I recognized it was playing a song that wasn’t apart of the vibe, (love songs), so I looked to see if it was on my playlist and it wasn’...
Hello! So, I recently made a new playlist called “ⁱ ᵃᵐ ᶜᵘᵖⁱᵈ.” And I play it while I was sleeping, in the morning I recognized it was playing a song that wasn’t apart of the vibe, (love songs), so I ...
Regular
1167 Views
7 replies
0 likes
PlanFreeCountryItalyDeviceLenovo IdeaPadOperating SystemWindows 10 My Question or IssueI have a podcast (maybe an episode?) greyed out in Mi Library and i can't:- delete it,- open it,- see the name of it,- honestly do anything. If i try to click on i...
Plan Free Country Italy Device Lenovo IdeaPad Operating System Windows 10 My Question or Issue I have a podcast (maybe an episode?) greyed out in Mi Library and i can't: - d...
Moderator
581 Views
3 replies
0 likes
PlanStudent PremiumCountryCanadaDeviceiPhone 12Operating SystemiOS My Question or Issue I made a private playlist to print the code out and engrave the code on a keychain as a gift. The purpose of the gift is that if my friend scans the code, it will...
Plan Student Premium Country Canada Device iPhone 12 Operating System iOS My Question or Issue I made a private playlist to print the code out and engrave the code on a keych...
Moderator
1636 Views
1 replies
0 likes
My Question or IssueIt seems that the 'Played' field (column) in the 'Recents' sorting for Artist it only gets tracked and updated when you hit play at the Artist level. So for example, scenarios: you go to your Library, filter by Artist and sort by ...
My Question or Issue It seems that the 'Played' field (column) in the 'Recents' sorting for Artist it only gets tracked and updated when you hit play at the Artist level. So for example, sc...
Spotify Star
369 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S23Operating SystemAndroid 13Spotify Version8.8.80.599 My Question or IssueWhen Spotify Auto-play engages after a couple hours of the app not being used, it will start a different playlist than the ...
Plan Premium Country United States Device Samsung Galaxy S23 Operating System Android 13 Spotify Version 8.8.80.599 My Question or Issue When Spotify Auto-play engages after a coup...
Casual Listener
2511 Views
12 replies
0 likes
Problem with the liked songs playlistPlanPremiumCountryMexicoDevice(Samsung A22 5G, Lenovo Idea Pad 3)Operating System(, Android 13, Windows 11) My Question or IssueIn the liked songs playlist, I have 98 songs that I had added from my local files, I ...
Problem with the liked songs playlist Plan Premium Country Mexico Device (Samsung A22 5G, Lenovo Idea Pad 3) Operating System (, Android 13, Windows 11) My Question or Issue In the ...
Spotify Star
200 Views
1 replies
0 likes
CountryUnited Kingdom DeviceHappens across multiple devices and browsersOperating SystemYou name it, I've checked it. So, seems to be account related/server-side. My Question or Issue My Discover Weekly seems to be completely broken this week. Every ...
Country United Kingdom Device Happens across multiple devices and browsers Operating System You name it, I've checked it. So, seems to be account related/server-side. My Questio...
Music Fan
310 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceAndroid Phone, Windows PCOperating SystemAndroid 14, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a music library I keep on my Windows PC. This I am able to set as a source for the Spotify ap...
Plan Premium Country USA Device Android Phone, Windows PC Operating System Android 14, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a music li...
Spotify Star
241 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceWeb SiteOperating SiteWindows 11 My Question or IssueCant seem to make my playlist found in the public even though its under Public in the account. I also can not find myself at all the spotify:user: is not working and j...
Plan Free/Premium Country Device Web Site Operating Site Windows 11 My Question or Issue Cant seem to make my playlist found in the public even though its under Public in the ...
Moderator
413 Views
1 replies
0 likes
PlanPremiumCountry: USA DeviceLaptop, Spotify on DesktopOperating System(Windows 10) My Question or IssueI deleted two folders from my library, which deleted all of the playlists inside them. I deleted probably about 200 playlists, i want to recover ...
Plan Premium Country: USA Device Laptop, Spotify on Desktop Operating System (Windows 10) My Question or Issue I deleted two folders from my library, which deleted all of the ...
Spotify Star
281 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.0.3 My Question or IssueSo I've been using Spotify for 3 years now, and I've always liked how on mobile, in Liked Songs, the scroll bar on the side actually showed you the date ...
Plan Premium Country United States Device iPhone 15 Pro Operating System iOS 17.0.3 My Question or Issue So I've been using Spotify for 3 years now, and I've always liked how on mobi...
Casual Listener
7916 Views
30 replies
8 likes
For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have changed my password and it still happens. I strongly su...
For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have ch...
Visitor
4939 Views
13 replies
3 likes
I could access the playlist displayed below on my new country account, as well as my wife, who was a contributor. Suddenly the playlist disappeared, and I could not access my old account anymore. Can you please help to see if it could be recovered so...
I could access the playlist displayed below on my new country account, as well as my wife, who was a contributor. Suddenly the playlist disappeared, and I could not access my old account anymore. Ca...
Moderator
230 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceWindows and AndroidOperating SystemWindows and Android My Question or IssueI am logged in as the SAME (and only) user on two devices, and I see different songs. Why? This is extremely annoying as I cannot continue listening ...
Plan Premium Country UK Device Windows and Android Operating System Windows and Android My Question or Issue I am logged in as the SAME (and only) user on two devices, and I see diff...
Moderator
2387 Views
3 replies
0 likes
Premium PlanCountry USDeviceAndroid, LG Velvet I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline. Each morning I download new episodes of the 20+ podcasts that I keep up with, usually by...
Premium Plan Country US Device Android, LG Velvet I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline. Each mornin...
208 Views
0 replies
0 likes
I transferred all my music from Apple Music. I added all those songs to my liked songs. Nothing is appearing in the albums and artists lists under "My Library." It's been like this for a while. iOS and MacOS.
I transferred all my music from Apple Music. I added all those songs to my liked songs. Nothing is appearing in the albums and artists lists under "My Library." It's been like this for a while. iOS a...
Moderator
262 Views
1 replies
0 likes
I requested my Spotify streaming history and extended streaming history and today I got an email saying my extended streaming history is ready to download. In the email there is a link to download the history but when I open the link it brings me to ...
I requested my Spotify streaming history and extended streaming history and today I got an email saying my extended streaming history is ready to download. In the email there is a link to download th...
Moderator
1646 Views
4 replies
4 likes
I have bookmarked a lot of podcasts in the "Podcasts and Shows" option on my Mac OS version of Spotify but now that tab has disappeared! It still exists on my iPhone version, right there between "Music" and "Audiobooks." Any ideas on how I restore th...
I have bookmarked a lot of podcasts in the "Podcasts and Shows" option on my Mac OS version of Spotify but now that tab has disappeared! It still exists on my iPhone version, right there between "Mus...
Moderator
275 Views
1 replies
0 likes
Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to play a bunch of random stuff I have no interest in? I do ...
Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to ...
Not applicable
1309 Views
5 replies
0 likes
Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to a story helps to stop me thinking about other stuf...
Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to...
Casual Listener
32770 Views
35 replies
17 likes
