Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. W...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanPremiumCountryUSADeviceiPhone 12 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueI have some local files in Spotify that up to now have been playing fine. I’ve added some of them to my Spotify playlists. Beginning yesterday (October 9th, 20...
PlanPremiumCountry Netherlands Device iPhone 8, MacBook Air M1Operating SystemiOS 16, MacOS Ventura My Question or IssueI got added to a collaborative playlist with a handful of people. However, when I joined it was empty and the only songs I could s...
PlanPremiumCountry DevicepcOperating SystemWindows 10 My Question or IssueI don't know how to delete this
PlanPremiumCountryPhilippinesDeviceSamsung S8+Operating SystemAndroid 9 My Question or Issue
PlanPremiumCountryFranceDeviceLaptopOperating SystemWindows 11 My Question or IssueI have a playlist with 2554 songs (https://open.spotify.com/playlist/7203yfKnTrSNGVwv8WmUD9?si=0f863700601b4737) but when I donwload it on my laptop the app only donwl...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are there some post that I can not reply to ?
PlanFreeCountryGermanyDeviceiPad (8th Generation) Operating SystemiOS 16.6.1 My Question or IssueHello! I've come around an issue regarding Smart Shuffle. I've turned it off once, but now it doesn't appear when I click the Shuffle-Button. There's onl...
I think there is a fault in the algorithm in the choices from my "Discover Weekly". Every week I get one to three song that are song i Finnish. I have tried to hide them so it will give signal that I don't like songs sung in Finnish. I don't speak Fi...
PlanPremiumCountryUSADevice(iPhone SE, Samsung Flip 5)My Question or IssueWhen sharing a link via text, the other person is not even receiving the link in order to click on it. When I send to an iPhone user, they get nothing, and when they send to me...
PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16.6.1My Question or IssueI’ve noticed that my like button keeps changing places. What I mean is that sometimes its on the bottom left, next to the Previous button. It replaces the Shu...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUKDeviceSamsung A52sOperating SystemAndroid 13 My Question or IssueI have this one playlist I listen to so much but I won't show on the 6 recently played box on the homescreen on spotify. I tried to reinstall and clear cache but I s...
I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.
PlanPremiumCountryBelgiumDeviceMI10T Pro & DesktopOperating SystemAndroid & Windows My Question or IssueEach update is making your software worst than it was... Since beginning of this week, I'm unable to listed to my liked songs in order. If I don't...
I noticed that I cannot view video podcasts on my mobile and desktop apps.I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don't have any options of viewing it.I am suspicious tha...
it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't want. All i want it to play my playlist. how do i get thi...
I recently made a private collaborative playlist for my friends to send me music to listen to while away from them. I sent the link to them and only them. We are all USA, using premium, yadda yadda.After about a week, several random users from other ...
Plan PremiumCountryIndiaDeviceiphone 13Operating SystemiOS 17 My Question or IssueFor the past week I have not been able to see the name of my account under the titles of my playlists. I have tried doing everything from trying to log out and log back...
NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?
“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.lin...