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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Not all playlists showing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I follow a spotify user. The user has several playlists. Not all of the user's playlists dis...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Yordan
  • Moderator
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution No new music (tech help?)

Spotify is no longer giving any new suggestions; smart shuffle, Dj, made for you/suggested, etc. etc. nothing new is showing. Is there some sort of setting to update? I have cleared cache, searched for random songs to reset algorithm, etc. No clue ho...

  • Newbie
  • Spotify is no longer giving any new suggestions; smart shuffle, Dj, made for you/suggested, etc. etc. nothing new is showing. Is there some sort of setting to update? I have cleared cache, searched f...
  • Susan_GP
  • Moderator
  • 227 Views
  • 2 replies
  • 1 likes
  • 227 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I delete a playlist I don't want?

Plan Premium CountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a single playlist with all the songs I want in it. Somehow I've created some mo...

  • Casual Listener
  • Plan   Premium   Country Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Lyubka
  • Moderator
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing favorite album

PlanFamily PremiumCountrySweden, SpainDevice(PC, iPhones, iPads)Operating System(iOS, Windows 11) My Question or IssueHi, I have had Deep Purple's live album "Total Abandon" on my play list for a few years. Since a year or two back I cannot play any ...

  • Casual Listener
  • Plan Family Premium Country Sweden, Spain Device (PC, iPhones, iPads) Operating System (iOS, Windows 11)   My Question or Issue Hi,   I have had Deep Purple's live album "Total ...
  • jamlindell
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • missing album
  • 152 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My playlist offlline stops playing after 3 times

PlanPremiumDeviceGalaxy 72IssueMy offline playlist will stop after 3 times. Can someone help me?Like to listen the whole day. Thank very much. My Question or Issue

  • Casual Listener
  •   Plan Premium Device Galaxy 72 Issue My offline playlist will stop after 3 times. Can someone help me? Like to listen the whole day.  Thank very much.      My Que...
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Leaving a playlist as a creator

PlanPremiumCountry DeviceMacbook Pro late 2016Operating SystemiOS My Question or IssueI have to leave a private collaborative playlist that I created and shared with someone. I should not delete it, that person should be able to see and edit it.

  • Newbie
  • Plan Premium Country   Device Macbook Pro late 2016 Operating System iOS   My Question or Issue I have to leave a private collaborative playlist that I created and shared with som...
  • Lyubka
  • Moderator
  • 8947 Views
  • 5 replies
  • 0 likes
  • 8947 Views
  • 5 replies
  • 0 likes

Superuser Contribution Your Niche Mixes: a collection of tracks I've already heard

I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music.However, there are a couple of issues that I've encountered:The mobile version (for Android) of...

  • Regular
  • I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music. However, there are a couple of issues that...
  • Project32
  • Newbie
  • 546 Views
  • 2 replies
  • 1 likes
  • 546 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked Songs gone after account reinstatement

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 7Operating System(Android 13) My Question or IssueHi everyone! Recently, I had my Spotify account reinstated. In the time it was disabled, my plan changed from Premium (Duo) to Free. When I tried to a...

  • Newbie
  • Plan Premium Country United States Device Google Pixel 7 Operating System (Android 13)   My Question or Issue Hi everyone! Recently, I had my Spotify account reinstated. In the ti...
  • Dian
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files song covers are missing or mismatched

PlanPremiumCountryCroatia DeviceiPhone 13Operating SystemiOS 16 My Question or IssueWithin the last day or two my local files have gotten completely messed up. Some songs just got greyed out for seemingly no reason while others are having wrong cover...

  • Newbie
  • Plan Premium Country Croatia   Device iPhone 13 Operating System iOS 16   My Question or Issue Within the last day or two my local files have gotten completely messed up. Some so...
  • Dian
  • Spotify Legend
  • 429 Views
  • 4 replies
  • 1 likes
  • 429 Views
  • 4 replies
  • 1 likes

Is there still a limit on the liked songs playlist, or can i now add more than 10.000 songs there?

None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, tooever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPho...

  • Newbie
  • None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, too ever, the more you provide the easier it will be for u...
  • TheOnlyRedPanda
  • Casual Listener
  • 20772 Views
  • 7 replies
  • 2 likes
  • 20772 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Help me understand Spotify's queue

I'm coming to Spotify from years Rdio, and I'm totally confused about how Spotify does play queues. Maybe you can help me understand Spotify's logic. My goal is Start playing an albumWhile the first album is playing, queue up another album to play af...

  • Casual Listener
  • I'm coming to Spotify from years Rdio, and I'm totally confused about how Spotify does play queues. Maybe you can help me understand Spotify's logic.   My goal is   Start playing an al...
  • Shon1178
  • Visitor
  • 58035 Views
  • 65 replies
  • 32 likes
  • 58035 Views
  • 65 replies
  • 32 likes

Can't Find a Song in a Playlist. Could I have accidentally deleted it?

I have been enjoying the Spotify playlist- Songs to Test Your Headphones With. "What A Fool Believes" by the Doobie Brothers was on that playlist. Now it is not! Could I have accidentally deleted it? I don't think so, because it is not a playlist I c...

  • Newbie
  • I have been enjoying the Spotify playlist- Songs to Test Your Headphones With. "What A Fool Believes" by the Doobie Brothers was on that playlist. Now it is not! Could I have accidentally deleted it?...
  • fumikimkim
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Uploading playlists FROM my ipod Nano TO spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi Friends - I am helping an older friend get started with Spotify. She has an ipod Nano with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi Frie...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! How to upload local files as podcasts to include 15s skip/rewind buttons?

Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer, but my issue is that local files get registered as son...

  • Newbie
  • Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer,...
  • username-taken
  • Casual Listener
  • 5317 Views
  • 2 replies
  • 7 likes
  • 5317 Views
  • 2 replies
  • 7 likes

Superuser Contribution Can't listen anymore to Paraiso from SOIL & "**bleep**" SESSIONS!!

PlanPremiumCountryEl SalvadorOperating SystemWindows 10 My Question or IssueHello I want to know why this song is not more available for me to listen https://open.spotify.com/track/68ovj84IrJwY6zUo2YdqYb?si=b40c2a064935467dAcutally happened with a lo...

  • Visitor
  •   Plan Premium Country El Salvador Operating System Windows 10   My Question or Issue Hello I want to know why this song is not more available for me to listen https://open.spotify...
  • Yordan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep the same songs from being recommended

Its incredibly frustrating and annoying that within an hour time ive had the same song(s) recommended to me like 6/7 times.usually its literally 3 of the same songs but a diffrent remix in ONE recommended listor just remix versions of songs in my pla...

  • Newbie
  • Its incredibly frustrating and annoying that within an hour time ive had the same song(s) recommended to me like 6/7 times. usually its literally 3 of the same songs but a diffrent remix in ONE reco...
  • momguyver30
  • Visitor
  • 2596 Views
  • 2 replies
  • 3 likes
  • recommendation
    Recommendations
    recommended
    recommended for you
    Recommended Songs
  • 2596 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can`t Delete a Outgreyed Local Song in my Liked Songs List

PlanPremiumCountryDeDeviceon All DevicesOperating System My Question or IssueCan`t Delete a Local Song in my Liked Songs (Songs with Heart Marker). The Song no Longer exist on my Computer, and i cant Delete it..

  • Casual Listener
  • Plan Premium Country De Device on All Devices Operating System     My Question or Issue Can`t Delete a Local Song in my Liked Songs (Songs with Heart Marker). The Song no Longer e...
  • To_mate711
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist keeps getting taking down

Does anyone know why is this happening? My playlist doesn't have a single bad word or explicit names, etc. The cover picture is one I took and yet this keeps happening, today we set a record of e-mails received. Look at this: spotify:playlist:2vgSRhB...

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  • Casual Listener
  • Does anyone know why is this happening? My playlist doesn't have a single bad word or explicit names, etc. The cover picture is one I took and yet this keeps happening, today we set a record of e-mai...
  • JRT1
  • Casual Listener
  • 1184 Views
  • 6 replies
  • 3 likes
  • 1184 Views
  • 6 replies
  • 3 likes

Superuser Contribution Hitting The Playlist Name Doesn't Take You To The Currently Playing Song On The Playlist

PlanPremium CountryUSADeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueOn the mobile app when you hit the playlist name up top it used to take you the spot of the currently playing song on the Playlist. Now it takes you to the beginn...

  • Roadie
  •   Plan Premium  Country USA Device Google Pixel 5 Operating System Android 13 My Question or Issue On the mobile app when you hit the playlist name up top it used to take you the ...
  • Bizatts
  • Roadie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple Album Versions not Showing in Search

This version of Is This It by the Strokes, that I have linked here, does not show up in search, as shown in the screenshot I have attached. https://open.spotify.com/album/2yNaksHgeMQM9Quse463b5?si=5-B0NJT-RyaK9BW4BbVglg This is the version with "New ...

  • Music Fan
  • This version of Is This It by the Strokes, that I have linked here, does not show up in search, as shown in the screenshot I have attached. https://open.spotify.com/album/2yNaksHgeMQM9Quse463b5?...
  • Alex
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes