Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Luan
  • Spotify Star
  • 34685 Views
  • 41 replies
  • 41 likes
  • 34685 Views
  • 41 replies
  • 41 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Northman95
  • Visitor
  • 11422 Views
  • 28 replies
  • 24 likes
  • 11422 Views
  • 28 replies
  • 24 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Alexashley4487
  • Visitor
  • 101645 Views
  • 58 replies
  • 48 likes
  • Connect
    JAM
  • 101645 Views
  • 58 replies
  • 48 likes

Superuser Contribution Home banner stuck on all platforms

PlanPremium (Single)CountryUnited StatesDevice(Samsung Galaxy, Lenovo Flex)Operating System(iOS 10, Windows 10) My Question or IssueMy home banner labeled with "Good ______" has not changed for months. I have not listened to the albums and podcasts s...

  • Casual Listener
  • Plan Premium (Single) Country United States Device (Samsung Galaxy, Lenovo Flex) Operating System (iOS 10, Windows 10)   My Question or Issue My home banner labeled with "Good ______" ...
  • Dian
  • Spotify Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Re-organizing playlists within folders?

Plan: PremiumCanada Device(iPhone 13 Pro, Macbook Air late 2015) My Question or Issue: I was wondering if there is any way to re-organize playlists that are added to folders? It automatically just pushes the oldest ones to the end and the newer ones ...

  • Newbie
  • Plan: Premium Canada   Device (iPhone 13 Pro, Macbook Air late 2015)   My Question or Issue:   I was wondering if there is any way to re-organize playlists that are added ...
  • Bittencourt
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Solved!! Wrapped 2022 Playlist is Gone

PlanPremiumCountryUSADeviceiPhone SE + LaptopOperating SystemiOS 16, Windows 11 Home My Question or IssueI thought I saved my top songs from 2022 but they are gone. I still have access to my 2021 playlist but the one from 2022 is gone and none of the...

  • Newbie
  • Plan Premium Country USA Device iPhone SE + Laptop Operating System iOS 16, Windows 11 Home   My Question or Issue I thought I saved my top songs from 2022 but they are gone. I still h...
  • traxikk
  • Visitor
  • 1290 Views
  • 2 replies
  • 0 likes
  • 1290 Views
  • 2 replies
  • 0 likes

Superuser Contribution not using sorting my playlist or finding songs

I cannot sort my playlist or search songs in playlist. The creators of the playlist appear to be me and spotify.PlanPremiumCountryTurkeyDeviceSamsung galaxy note 10 plusOperating Systemandroid 12 My Question or Issue I cannot sort my playlist or sear...

  • Newbie
  • I cannot sort my playlist or search songs in playlist. The creators of the playlist appear to be me and spotify. Plan Premium Country Turkey Device Samsung galaxy note 10 plus Operating System...
  • Alex
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random person showed up as collaborator on one of my playlists

PlanPremiumOperating SystemAndroid 12 My Question or IssueA person (who I have NO idea who they are,and whom I never interacted with) showed on one of my playlists as some sort of collaborator? It's important to point out that this playlist was NEVER...

  • Newbie
  • Plan Premium Operating System Android 12   My Question or Issue A person (who I have NO idea who they are,and whom I never interacted with) showed on one of my playlists as some sort of co...
  • alternapop
  • Roadie
  • 932 Views
  • 4 replies
  • 0 likes
  • Android 12
  • 932 Views
  • 4 replies
  • 0 likes

Daily mixes haven't changed since Tuesday

PlanFreeCountryUnited StatesDeviceDell Inspiron 7706 2n1, iPhone 8Operating SystemWindows 11/iOS 16 My Question or IssueMy daily mixes haven't been changed since Tuesday. While the songs inside it may have changed, the pictures haven't and it has bee...

  • Music Fan
  • Plan Free Country United States Device Dell Inspiron 7706 2n1, iPhone 8 Operating System Windows 11/iOS 16   My Question or Issue My daily mixes haven't been changed since Tuesday. Whi...
  • RansomGhost
  • Music Fan
  • 2127 Views
  • 2 replies
  • 1 likes
  • 2127 Views
  • 2 replies
  • 1 likes

Superuser Contribution What is "Shortcuts" and how to remove it?

Hello Community,Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot.I have in Spotify Web, Destkop App, Mobile App.It just sits there, I don't know why and I would prefer not to ha...

  • Visitor
  • Hello Community, Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot. I have in Spotify Web, Destkop App, Mobile App. It just ...
  • ikgef
  • Newbie
  • 87117 Views
  • 93 replies
  • 128 likes
  • 87117 Views
  • 93 replies
  • 128 likes

Superuser Contribution Add to playlist bug

PlanPremiumCountryUSA Device(iPhone 13 mini)Operating System15.7.1 My Question or IssueFor months, maybe a year and across multiple updates I've had the issue of the "Add to playlist" button not work. There's no visual feedback when it's tapped. Noth...

  • Roadie
  • Plan Premium Country USA   Device (iPhone 13 mini) Operating System 15.7.1   My Question or Issue For months, maybe a year and across multiple updates I've had the issue of the "...
  • Lyubka
  • Moderator
  • 3281 Views
  • 5 replies
  • 0 likes
  • 3281 Views
  • 5 replies
  • 0 likes

Everytime I try to change my playlist Icon it won't change can someone help

Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my phone lagging? I'm honestly not sure can someone plz ...

  • Visitor
  • Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my ph...
  • Amayy
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

My On Repeat and Repeat Rewind have not been refreshed in several weeks.

I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.

  • Newbie
  • I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.
  • Amayy
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

I might have played a song too much

I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to do that. Have I blacklisted the artist? His music ...

  • Casual Listener
  • I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to...
  • Taylith
  • Community Legend
  • 327 Views
  • 1 replies
  • 1 likes
  • 327 Views
  • 1 replies
  • 1 likes

Superuser Contribution I lost all my playlist while upgrading my account

I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty account. HELP!

  • Visitor
  • I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty a...
  • MihailY
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

how do i add my mp3 in the favorites now

adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play the track on my PC, then open the app on my phone a...

  • Newbie
  • adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play ...
  • kaworu_bloodpaw
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

New episode playlist gone

The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.

  • Visitor
  • The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.
  • kaworu_bloodpaw
  • Roadie
  • 874 Views
  • 2 replies
  • 2 likes
  • 874 Views
  • 2 replies
  • 2 likes

Where is the playlist with the latest episodes of my podcasts?

There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced by a playlist called "Neues" (just new?), but the ...

  • Casual Listener
  • There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced...
  • kaworu_bloodpaw
  • Roadie
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

  • Casual Listener
  •   Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...
  • elrod38
  • Newbie
  • 3481 Views
  • 24 replies
  • 3 likes
  • 3481 Views
  • 24 replies
  • 3 likes

New Mixed Shuffle

The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on. And why is there still no way to move songs up and down in a playlist without having to customize the ...

  • Visitor
  • The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on.  And why is there still no way to move songs u...
  • Taylith
  • Community Legend
  • 1272 Views
  • 1 replies
  • 1 likes
  • 1272 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to add to collaboration playlist

I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't have premium?

  • Visitor
  • I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't ...
  • Alex
  • Spotify Legend
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution Page for songs saved by artist

When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this?

  • Casual Listener
  • When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this? 
  • Alex
  • Spotify Legend
  • 922 Views
  • 1 replies
  • 0 likes
  • 922 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't like songs

when I click on the heart I get a message "something went wrong".

  • Visitor
  • when I click on the heart I get a message "something went wrong".
  • Lyubka
  • Moderator
  • 328 Views
  • 5 replies
  • 0 likes
  • 328 Views
  • 5 replies
  • 0 likes