Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10 My question: I am listening to a spotify playlist and assumed it would play the songs in the order they are listed. However, they...
Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10 My question: I am listening to a spotify playlist and assumed it woul...
Casual Listener
3055 Views
6 replies
0 likes
it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't want. All i want it to play my playlist. how do i get thi...
it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't ...
Roadie
453 Views
2 replies
0 likes
I'm trying to find out the history of a playlist that I have. I had thought it was private, but it turned out it was public. Is there a way for me to download the privacy history of the playlists that I've made? PlanPremiumCountryUSDeviceMacbook ProO...
I'm trying to find out the history of a playlist that I have. I had thought it was private, but it turned out it was public. Is there a way for me to download the privacy h...
Spotify Star
347 Views
1 replies
0 likes
PlanDuoCountryUSA Device(iPhone mini)Operating System(Latest IOS) My Question or IssueI have a Duo account. One acct is mine and the other is my daughter’s. I want the music on one account kept separate from the other, but Spotify makes Daily Mixes t...
Plan Duo Country USA Device (iPhone mini) Operating System (Latest IOS) My Question or Issue I have a Duo account. One acct is mine and the other is my daughter’s. I want the...
Moderator
878 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(iPhone 12)Operating System(iOS 16.6.1) My Question or Issue My playlist has 324 songs. I added most of the songs to the playlist. For some track i used enhanced and also add them to my playlist. But there is 99 missing ...
Plan Premium Country Turkey Device (iPhone 12) Operating System (iOS 16.6.1) My Question or Issue My playlist has 324 songs. I added most of the songs to the playlist. For so...
Moderator
267 Views
1 replies
0 likes
PlanPremiumDevicePhone and desktop My Question or IssueI keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs back in there 3 songs later.
Plan Premium Device Phone and desktop My Question or Issue I keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs ...
Spotify Star
454 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7Operating SystemAndroid/ Windows 10/ IOS 17/ IOS 12 My Question or IssueAs the title says i am unabke to remove Podcasts that got taken down(probably because of copyr...
Plan Premium Country Germany Device Samsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7 Operating System Android/ Windows 10/ IOS 17/ IOS 12 My Question or Issue As the title says ...
Moderator
337 Views
1 replies
0 likes
Plan Premium Country Norway Device Tesla Y/P 22 Operating System My Question or Issue I cant open any playlist in the car.Error: void API response. Any fix for that?
Plan Premium Country Norway Device Tesla Y/P 22 Operating System My Question or Issue I cant open any playlist in the car. Error: void API response. Any fix ...
Casual Listener
7905 Views
13 replies
0 likes
Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela limite mon écoute. J'aime écouter les chansons des d...
Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela l...
Moderator
656 Views
1 replies
0 likes
does that mean that if when i re-install the app , the playlists will still be there, and all i need to do is re-download all the songs on the playlists?
does that mean that if when i re-install the app , the playlists will still be there, and all i need to do is re-download all the songs on the playlists?
Moderator
17214 Views
4 replies
0 likes
I had over a thousand liked songs in my library and out of nowhere all but 300 disappeared. I uninstalled and reinstalled the app, but it didn't fix anything. I checked several other devices and the songs are gone across all of them.
I had over a thousand liked songs in my library and out of nowhere all but 300 disappeared. I uninstalled and reinstalled the app, but it didn't fix anything. I checked several other devices and the ...
Moderator
1083 Views
3 replies
0 likes
The design for Spotify Jams is creative, but it excludes one of the biggest parts of the original Spotify Sessions; users in the jam can’t listen to the music remotely, it is only played through one device. A Spotify Jam eliminates one of the major c...
The design for Spotify Jams is creative, but it excludes one of the biggest parts of the original Spotify Sessions; users in the jam can’t listen to the music remotely, it is only played through one ...
Casual Listener
51570 Views
21 replies
16 likes
Hello! This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot. When Spotify Wrapped calculates your top albums, will different versions of albums be combined? For example, Taylor Swift’s ‘Midnights’ - the albu...
Hello! This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot. When Spotify Wrapped calculates your top albums, will different versions of a...
Visitor
3235 Views
2 replies
2 likes
I loved the feature when you could drag your playlists on the side tab and put them in a custom order. My desktop app won't let me do that any more, is there any way to get a custom order of playlists like you could before?? It actually drives me nut...
I loved the feature when you could drag your playlists on the side tab and put them in a custom order. My desktop app won't let me do that any more, is there any way to get a custom order of playlist...
Moderator
366 Views
1 replies
0 likes
Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...
Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by ...
Newbie
213143 Views
69 replies
52 likes
On 2 different desktop clients, both mac and windows, I can't access my Made for You page at all. It just loads and then says "Couldn't find that page".It does however load on mobile and the web client, however I want to see all the blends I've ever ...
On 2 different desktop clients, both mac and windows, I can't access my Made for You page at all. It just loads and then says "Couldn't find that page". It does however load on mobile and the web ...
Moderator
691 Views
1 replies
0 likes
Plan - Free/PremiumCountry - United States Device - Dell G3 3579Operating System - Windows 11 Professional 22H2 My Question or Issue: While on one hand I guess I understand having ads play for artists/bands/etc that have zero relevance to any algorit...
Plan - Free/Premium Country - United States Device - Dell G3 3579 Operating System - Windows 11 Professional 22H2 My Question or Issue: While on one hand I guess I u...
409 Views
0 replies
1 likes
Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?
Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?
Moderator
416 Views
3 replies
0 likes
PlanPremiumCountryGermany DeviceiPhone 13, MacStudio 2022, MacBookPro 2017 My Question or IssueThe content of the "My Mixtape" playlists changes automatically every week. That means, on monday morning the songs from sunday evening are lost Is there a...
Plan Premium Country Germany Device iPhone 13, MacStudio 2022, MacBookPro 2017 My Question or Issue The content of the "My Mixtape" playlists changes automatically every week. ...
Moderator
356 Views
1 replies
0 likes
PlanPremium CountryIndia DeviceSamsung A04S Operating SystemAndroid 13 My Question or IssueAs you can see in the image the songs' titles are not showing up, only Various artists is written. I would like to see which songs these are before I remove t...
Plan Premium Country India Device Samsung A04S Operating System Android 13 My Question or Issue As you can see in the image the songs' titles are not s...
Spotify Legend
395 Views
1 replies
0 likes
