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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 17746 Views
  • 15 replies
  • 20 likes
  • 17746 Views
  • 15 replies
  • 20 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6882 Views
  • 18 replies
  • 19 likes
  • 6882 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95350 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95350 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240359 Views
  • 1149 replies
  • 42 likes
  • 240359 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3265 Views
  • 1 replies
  • 2 likes
  • 3265 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution How do you see the date you added a song to a playlist on a Chromebook?

PlanFreeCountryUSDeviceChromebook My Question or IssueHow do you see the date you added a song onto a playlist on a Chromebook?

  • Casual Listener
  • Plan Free Country US Device Chromebook   My Question or Issue How do you see the date you added a song onto a playlist on a Chromebook?
  • Eni
  • Moderator
  • 79367 Views
  • 11 replies
  • 0 likes
  • 79367 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution [playlists][All platforms] Playlists keeps randomly moving out of folders and into other folders

Plan - PremiumCountry - USA Device - MacBook Pro M1X, Pixel 6 ProOperating System - Mac OS 13 and Android 13 My Question or Issue:The playlists I oraganized keeps moving out of the folders they are in, into a higher level, or to completely random fol...

  • Regular
  • Plan - Premium Country - USA   Device - MacBook Pro M1X, Pixel 6 Pro Operating System - Mac OS 13 and Android 13   My Question or Issue: The playlists I oraganized keeps moving ...
  • murnua
  • Regular
  • 355 Views
  • 5 replies
  • 0 likes
  • folders
    Playlists
  • 355 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists greyed out after installing Spotify on a new pc

After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the old computer these playlists work normally.I tried lo...

  • Newbie
  • After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the ol...
  • Yordan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play other Playlist

There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.

  • Visitor
  • There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution prevent mixed album songs in daily mix

Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions between songs is very abrupt as they continue in the next...

  • Visitor
  • Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions betwee...
  • Dian
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 1 likes
  • 143 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play directly from artist

Subscription: PremiumSystem: Windows 10Country: The Netherlands Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say I want to listen to Guns 'n' Roses. When I go to their page or h...

  • Casual Listener
  • Subscription: Premium System: Windows 10 Country: The Netherlands   Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say ...
  • Yordan
  • Moderator
  • 409 Views
  • 3 replies
  • 2 likes
  • 409 Views
  • 3 replies
  • 2 likes

Just want one playlist.

I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.

  • Casual Listener
  • I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.
  • Amayy
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove Unwanted Podcasts

There should be an option to prevent certain podcasts (or all podcasts) from appearing in the Spotify-created playlists, and suggested podcasts on the frontpage. I don't want to see NPR when I go on to Spotify.

  • Regular
  • There should be an option to prevent certain podcasts (or all podcasts) from appearing in the Spotify-created playlists, and suggested podcasts on the frontpage. I don't want to see NPR when I go on ...
  • fitzyy547
  • Newbie
  • 25946 Views
  • 30 replies
  • 65 likes
  • idea
  • 25946 Views
  • 30 replies
  • 65 likes

Superuser Contribution Moving songs around in a playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I bring a single track in my playlist closer to the top?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • MihailY
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duplicated one of my playlists and now I can't sync between devices

Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them pick up where the other device left off. This used...

  • Regular
  • Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them...
  • RobynK
  • Regular
  • 295 Views
  • 4 replies
  • 0 likes
  • 295 Views
  • 4 replies
  • 0 likes

HELP

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syst...

  • Newbie
  • How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone.  Plan Free/Premium Country   ...
  • kaworu_bloodpaw
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Help
  • 141 Views
  • 1 replies
  • 0 likes

Autoplay for Other Devices

I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people actually needed. Well, on the contrary, we need to b...

  • Casual Listener
  • I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people a...
  • Trusmith
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Can't "enhance" liked songs on desktop client.

My Desktop client for Spotify doesn't have the "enhance" button on my liked songs, despite it being there for playlists. I have a Macbook Air M1 on OSX Ventura 13.1, and have Spotify Premium.

  • Newbie
  • My Desktop client for Spotify doesn't have the "enhance" button on my liked songs, despite it being there for playlists. I have a  Macbook Air M1 on OSX Ventura 13.1, and have Spotify Prem...
  • 1151382186
  • Newbie
  • 487 Views
  • 3 replies
  • 2 likes
  • 487 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Blend Playlist Not Updating Regularly

PlanFreeCountryIndia Device( Samsung Galaxy M31, HP Laptop 14s-cr1xxx)Operating System(Android 11, Windows 10) My Question or IssueI have three Blend playlists, two of which are updating regularly and one which updated today after a gap of 5 days or ...

  • Casual Listener
  • Plan Free Country India   Device ( Samsung Galaxy M31, HP Laptop 14s-cr1xxx) Operating System (Android 11, Windows 10)   My Question or Issue I have three Blend playlists, two of...
  • jonboiii907
  • Casual Listener
  • 54000 Views
  • 30 replies
  • 5 likes
  • Blend
    blend playlist
  • 54000 Views
  • 30 replies
  • 5 likes

Superuser Contribution No me aparece la opción de seguir cuando abro una playlist

Quiero seguir las playlist de usuarios que recomiendan música nueva, pero cuando abro cualquier playlist no me aparece el botón, que creo es verde, para seguir dicha playlist.

  • Visitor
  • Quiero seguir las playlist de usuarios que recomiendan música nueva, pero cuando abro cualquier playlist no me aparece el botón, que creo es verde, para seguir dicha playlist.
  • Dian
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Yet another Discover Weekly question

Hi, I have a single playlist with my whole music collection. The Discover Weekly recommendations are based on listening activity, or just having the song added to the playlist is enough? In other words, do i have to actually listen to a song for it t...

  • Regular
  • Hi,   I have a single playlist with my whole music collection.   The Discover Weekly recommendations are based on listening activity, or just having the song added to the playlist is en...
  • AdamDam
  • Spotify Star
  • 2043 Views
  • 9 replies
  • 0 likes
  • 2043 Views
  • 9 replies
  • 0 likes

Superuser Contribution “Enhanced” won’t stay off when I leave my liked playlist

Hello, So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” since it won’t work offline, so I do, but every time I exit the ...

  • Newbie
  • Hello,   So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” sinc...
  • katieabechtel
  • Casual Listener
  • 2603 Views
  • 4 replies
  • 2 likes
  • 2603 Views
  • 4 replies
  • 2 likes

Superuser Contribution No Longer to hide unplayable songs after New UI Update.

PlanFreeCountryThailandDeviceDesktopOperating SystemWindows 10 Issue After new UI Update, Option to Hide unplayable songs now it goneand No Longer to hide unplayable songsBefore new UI update it can enable/disable to show unplayable(Gray out) songs I...

  • Casual Listener
  • Plan Free Country Thailand Device Desktop Operating System Windows 10   Issue   After new UI Update, Option to Hide unplayable songs now it gone and No Longer to hide unplayable...
  • michaeljoos
  • Casual Listener
  • 3403 Views
  • 7 replies
  • 3 likes
  • 3403 Views
  • 7 replies
  • 3 likes