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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

297850 Views

96 replies

88 likes

  • 297850 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Jacopop00

Visitor

161496 Views

234 replies

44 likes

  • 161496 Views
  • 234 replies
  • 44 likes

Superuser Contribution Library Tab changes size when window is resized

PlanFreeCountryAustraliaDeviceLenovo X250 laptopOperating SystemWindows 10 22H2 My Question or IssueEvery time that I resize the Spotify window, the Library, Now Playing, and Queue tabs change to an obnoxiously large size. I have them pushed as small...

Regular

Plan Free Country Australia Device Lenovo X250 laptop Operating System Windows 10 22H2   My Question or Issue Every time that I resize the Spotify window, the Library, Now Playing, and...

Yordan

Moderator

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution What's up with this new desktop UI?

Device PC Operating System Windows 10 I don't know where else to post this, but the new desktop UI is terrible. I'm running version 1.2.7.1277.g2b3ce637 and have tried the methods to revert the UI I've found elsewhere in the community (like changing ...

Casual Listener

Device PC Operating System Windows 10   I don't know where else to post this, but the new desktop UI is terrible. I'm running version 1.2.7.1277.g2b3ce637 and have tried the metho...

danisoars

Casual Listener

101556 Views

312 replies

261 likes

  • 101556 Views
  • 312 replies
  • 261 likes

Superuser Contribution [Developer] [All Platforms] Problem to be fixed, Unliked songs by Spotify

It has happened to me several times and I have seen in the forum It is a common problem, that some songs are unliked by Spotify not by the user neither by the artists. This is caused, said by Spotify (through several mails I interchanged) because som...

Regular

It has happened to me several times and I have seen in the forum It is a common problem, that some songs are unliked by Spotify not by the user neither by the artists.   This is caused, said b...

IsabellaPinilla

Newbie

1731 Views

11 replies

9 likes

Developer
  • 1731 Views
  • 11 replies
  • 9 likes

Superuser Contribution Why do I always have advertising when I listen to my music? I use the Premium solo.

Planpremium CountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 17.5My Question or IssueWhy do I always have advertising when I listen to my music? I use the Premium solo.

Visitor

Plan premium  Country Canada    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 17.5 My Question ...

Eni

Moderator

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

How to create playlists

How to create a list on my iPhone

Visitor

How to create a list on my iPhone

Bittencourt

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Led Zeppelin songs aren't playing?

I'm in browser, in Firefox. Everything else works perfectly and I have no issue playing music by any other band. However, when a Led Zeppelin song comes up in a playlist, the song is skipped. When I search for a Led Zeppelin song directly and click o...

Visitor

I'm in browser, in Firefox. Everything else works perfectly and I have no issue playing music by any other band. However, when a Led Zeppelin song comes up in a playlist, the song is skipped. When I ...

3028 Views

0 replies

1 likes

  • 3028 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Desktop][Playlists] Allow users other than the owner of a collaborative playlist to remove songs

There seems to have been a recent update that removed the ability for users other than the owner on a collaborative playlist to remove songs they did not add. I'm not sure if this is a bug or a change to the permissioning, but I don't see a way to tu...

Newbie

There seems to have been a recent update that removed the ability for users other than the owner on a collaborative playlist to remove songs they did not add. I'm not sure if this is a bug or a chang...

Joan

Moderator

8705 Views

12 replies

2 likes

Desktop
Playlists
  • 8705 Views
  • 12 replies
  • 2 likes

Superuser Contribution Song sent from friend is playing a completely different song from the preview

So I recently asked my friend for some song suggestions to add to my playlist, which they sent via Discord, however partway through the song list I noticed some of the songs that were playing didn't match the song preview. It wasn't all of the sugges...

Visitor

So I recently asked my friend for some song suggestions to add to my playlist, which they sent via Discord, however partway through the song list I noticed some of the songs that were playing didn't ...

Eni

Moderator

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some Local Songs able to Sync, others not

PlanPremiumCountryGermanyDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueSo after realising for some reason Spotify likes uninstalling downloaded songs at random, causing my local songs to get deleted and having to redownload all play...

Music Fan

Plan Premium Country Germany Device Pixel 7 Pro Operating System Android 14   My Question or Issue So after realising for some reason Spotify likes uninstalling downloaded songs at ran...

Spidqr

Newbie

1779 Views

7 replies

0 likes

  • 1779 Views
  • 7 replies
  • 0 likes

Can I import my local songs as folders?

Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions:1. Can my songs be imported with the folder they are in? For example, I have folders like "things I was listening as a kid...

Regular

Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions: 1. Can my songs be imported with the folder they are in? For exampl...

sane2

Regular

3091 Views

6 replies

0 likes

  • 3091 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hello, today I had a problem with the app, It won't let me play music

It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please

Visitor

It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please

Vasil

Moderator

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution View library by artist and not only album or song

I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list if possible?

Visitor

I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list ...

Adam8357

Visitor

1180 Views

2 replies

0 likes

  • 1180 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Does listening simutaneously double your stream count?

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question: If I listen online on one device and offline on another, simul...

Newbie

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question:  If I...

user-removed

Not applicable

894 Views

2 replies

0 likes

  • 894 Views
  • 2 replies
  • 0 likes

Why do my songs sound differently on different networks?

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

Visitor

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

emii28

Casual Listener

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Enforce custom sort/order of songs in a playlist so others will see it that way

PlanPremiumCountryUSADeviceiPhone 13 mini, Windows 11 PC, Pixel 7a My Question or IssueI have some playlists that I have been adding music to over the course of a few years. Currently the sorting of the playlist defaults to oldest on top, newest on t...

Casual Listener

Plan Premium Country USA Device iPhone 13 mini, Windows 11 PC, Pixel 7a   My Question or Issue I have some playlists that I have been adding music to over the course of a few years. Curr...

HanzelMcDonald

Casual Listener

983 Views

3 replies

0 likes

  • 983 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have liked the same song from different albums. When I delete one, app deletes all with same name.

PlanPremiumCountryEcuadorDevicePC/Samsung S21Operating SystemWindows 11/Android My Question or Issue On Windows and Android app, when I delete one liked song on my Likes, if there are the same track (on different albums) all the songs goes unliked.

Casual Listener

Plan Premium Country Ecuador Device PC/Samsung S21 Operating System Windows 11/Android   My Question or Issue   On Windows and Android app, when I delete one liked song on my Lik...

AlejaR

Moderator

322 Views

3 replies

0 likes

  • 322 Views
  • 3 replies
  • 0 likes

'Liked songs' not showing the list

It says I have my 47 songs but it's not showing any of them

Visitor

It says I have my 47 songs but it's not showing any of them

TanyaS

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my "top tracks this month" feature is not updating

For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone know why this is?

Casual Listener

For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone kno...

AddADisplayName

Visitor

4621 Views

5 replies

1 likes

  • 4621 Views
  • 5 replies
  • 1 likes

Superuser Contribution Download to only one device

PlanPremiumCountryUnited KingdomDeviceiPhone XR, IPad AirOperating System(iOs) My Question or IssueIs there a way to download only to my phone? My phone has ample storage but my (work) iPad is very limited 16gb

Newbie

Plan Premium Country United Kingdom Device iPhone XR, IPad Air Operating System (iOs)   My Question or Issue Is there a way to download only to my phone?  My phone has ample stora...

OscarDC

Moderator

2647 Views

5 replies

0 likes

  • 2647 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why am I getting the msg: Page not available Unable to claim permission?

I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to claim permission.

Casual Listener

I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to clai...

Yordan

Moderator

3941 Views

6 replies

0 likes

  • 3941 Views
  • 6 replies
  • 0 likes