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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298611 Views

96 replies

89 likes

  • 298611 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162733 Views

235 replies

44 likes

  • 162733 Views
  • 235 replies
  • 44 likes

Superuser Contribution [Desktop][Playlists] Allow users other than the owner of a collaborative playlist to remove songs

There seems to have been a recent update that removed the ability for users other than the owner on a collaborative playlist to remove songs they did not add. I'm not sure if this is a bug or a change to the permissioning, but I don't see a way to tu...

Newbie

There seems to have been a recent update that removed the ability for users other than the owner on a collaborative playlist to remove songs they did not add. I'm not sure if this is a bug or a chang...

Joan

Moderator

8760 Views

12 replies

2 likes

Desktop
Playlists
  • 8760 Views
  • 12 replies
  • 2 likes

Superuser Contribution Song sent from friend is playing a completely different song from the preview

So I recently asked my friend for some song suggestions to add to my playlist, which they sent via Discord, however partway through the song list I noticed some of the songs that were playing didn't match the song preview. It wasn't all of the sugges...

Visitor

So I recently asked my friend for some song suggestions to add to my playlist, which they sent via Discord, however partway through the song list I noticed some of the songs that were playing didn't ...

Eni

Moderator

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some Local Songs able to Sync, others not

PlanPremiumCountryGermanyDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueSo after realising for some reason Spotify likes uninstalling downloaded songs at random, causing my local songs to get deleted and having to redownload all play...

Music Fan

Plan Premium Country Germany Device Pixel 7 Pro Operating System Android 14   My Question or Issue So after realising for some reason Spotify likes uninstalling downloaded songs at ran...

Spidqr

Newbie

1801 Views

7 replies

0 likes

  • 1801 Views
  • 7 replies
  • 0 likes

Can I import my local songs as folders?

Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions:1. Can my songs be imported with the folder they are in? For example, I have folders like "things I was listening as a kid...

Regular

Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions: 1. Can my songs be imported with the folder they are in? For exampl...

sane2

Regular

3131 Views

6 replies

0 likes

  • 3131 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hello, today I had a problem with the app, It won't let me play music

It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please

Visitor

It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please

Vasil

Moderator

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution View library by artist and not only album or song

I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list if possible?

Visitor

I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list ...

Adam8357

Visitor

1192 Views

2 replies

0 likes

  • 1192 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Does listening simutaneously double your stream count?

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question: If I listen online on one device and offline on another, simul...

Newbie

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question:  If I...

user-removed

Not applicable

906 Views

2 replies

0 likes

  • 906 Views
  • 2 replies
  • 0 likes

Why do my songs sound differently on different networks?

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

Visitor

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

emii28

Casual Listener

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Enforce custom sort/order of songs in a playlist so others will see it that way

PlanPremiumCountryUSADeviceiPhone 13 mini, Windows 11 PC, Pixel 7a My Question or IssueI have some playlists that I have been adding music to over the course of a few years. Currently the sorting of the playlist defaults to oldest on top, newest on t...

Casual Listener

Plan Premium Country USA Device iPhone 13 mini, Windows 11 PC, Pixel 7a   My Question or Issue I have some playlists that I have been adding music to over the course of a few years. Curr...

HanzelMcDonald

Casual Listener

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have liked the same song from different albums. When I delete one, app deletes all with same name.

PlanPremiumCountryEcuadorDevicePC/Samsung S21Operating SystemWindows 11/Android My Question or Issue On Windows and Android app, when I delete one liked song on my Likes, if there are the same track (on different albums) all the songs goes unliked.

Casual Listener

Plan Premium Country Ecuador Device PC/Samsung S21 Operating System Windows 11/Android   My Question or Issue   On Windows and Android app, when I delete one liked song on my Lik...

AlejaR

Moderator

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

'Liked songs' not showing the list

It says I have my 47 songs but it's not showing any of them

Visitor

It says I have my 47 songs but it's not showing any of them

TanyaS

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my "top tracks this month" feature is not updating

For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone know why this is?

Casual Listener

For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone kno...

AddADisplayName

Visitor

4634 Views

5 replies

1 likes

  • 4634 Views
  • 5 replies
  • 1 likes

Superuser Contribution Download to only one device

PlanPremiumCountryUnited KingdomDeviceiPhone XR, IPad AirOperating System(iOs) My Question or IssueIs there a way to download only to my phone? My phone has ample storage but my (work) iPad is very limited 16gb

Newbie

Plan Premium Country United Kingdom Device iPhone XR, IPad Air Operating System (iOs)   My Question or Issue Is there a way to download only to my phone?  My phone has ample stora...

OscarDC

Moderator

2693 Views

5 replies

0 likes

  • 2693 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why am I getting the msg: Page not available Unable to claim permission?

I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to claim permission.

Casual Listener

I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to clai...

Yordan

Moderator

3974 Views

6 replies

0 likes

  • 3974 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Your Library] Daily mix with multiple languages

It would be very nice if daily mixes could play songs in multiple languages. currently a daily mix shuffles songs only in one language.

Visitor

It would be very nice if daily mixes could play songs in multiple languages. currently a daily mix shuffles songs only in one language.

David19611

Newbie

1019 Views

2 replies

1 likes

Your Library
  • 1019 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlists inside playlist

It'd nice if there were a feature to make playlists inside a playlist, it'll help organise my music better..

Newbie

It'd nice if there were a feature to make playlists inside a playlist, it'll help organise my music better.. 

Ramboroa

Newbie

1683 Views

2 replies

1 likes

  • 1683 Views
  • 2 replies
  • 1 likes

Superuser Contribution Wife's Duo brought some music from free version and I can't delete it.

When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her library. She's alright with it, but is there not a w...

Visitor

When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her ...

Vasil

Moderator

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Should my recommended songs be my most played songs?

Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order after the searched song is done playing and it’s dri...

Casual Listener

Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order a...

Ivelina

Moderator

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mirror (or invert) playlist with custom order

Hi everyone!My question is if in some way my playlist, which has a personalized order, can be inverted so that the most recent songs appear at the top and not at the bottom. I have an iOS device. Thanks!

Regular

Hi everyone! My question is if in some way my playlist, which has a personalized order, can be inverted so that the most recent songs appear at the top and not at the bottom. I have an iOS device. ...

adamgd12

Casual Listener

5064 Views

9 replies

6 likes

  • 5064 Views
  • 9 replies
  • 6 likes

Solved!! Playlists - playing downloads internationally

Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online)PlanPremiumCountry New Zealand Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Newbie

Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online) Plan Premium Country New Zealand   Device (iPhone 8, Sam...

Bittencourt

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes