How can we report a wrong audio on a song ?

[Ernest111]

Good morning, Adam! When I listen to various songs on Spotify, they skip constantly. It happens on all songs. It's very annoying and i want it fixed! I love Spotify, but if i can't resolve the problem, I may cancel my subscription. Please help me!

[Susan_GP]

Hi there @Ernest111,

Thanks for your post here in the Community!

We've moved your message to a new thread as the behavior you're experiencing doesn't seem related. Now, let's check how we can fix this so you can enjoy your music smoothly. We'll just need some info first:

• Is this happening in a device in particular? If so, let us know the make, model and OS version. 
• Are you using headphones or a speaker? Or does it happen regardless of the device you're listening from?
• Have you tried any troubleshooting steps to fix it? (e.g., a reinstallation, a soft reset, a different device).
• Are you using the Spotify app or the Web Player?
• If possible, please send us a short video of how things look on your end.

In the meantime, you can try reinstalling the app on your device with these steps. No worries, you won't lose any saved content, but you might need to re-download your offline music.

We'll wait for your reply.