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Plan
Premium
Country
Brazil
Device
(Macbook Pro, Huawei mate 20)
Operating System
(macOS Mojave, Android 9 (Pie, customized with EMUI 9.1.0).)
Hi,
I am experiencing for a few months some strange activity in my account.
Some artists which I never listened to are being listed in my "Recently played" feed.
I already changed my password, removed all third party application permissions and logged out from all devices and it still happening.
All these artists have a similar pattern: they are not mainstream, have just a few singles and belong to the Brazilian "sertanejo" genre.
When I click in the "Recently played" tab, these artists are not there.
Is it some AB test? A new kind of advertisement?
Please, can someone explain to me were this activity come from?
Is it a lack of security in my account?
Hi @erlancarvalho,
It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.
It's also strongly advised that you change the password for:
If the issue persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!