Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 53464 Views
  • 58 replies
  • 61 likes
  • 53464 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 22909 Views
  • 44 replies
  • 28 likes
  • 22909 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 119061 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 119061 Views
  • 62 replies
  • 48 likes

Superuser Contribution Podcast download restarts if you try to play before download has completed

Plan: PremiumCountry: USADevice: LG V50 ThinQOperating System: Android I live in a rural area with slow internet, so I have to download all my podcasts before I listen to them (no streaming). I listen to news podcasts every morning, and am often wait...

  • Casual Listener
  • Plan: Premium Country: USA Device: LG V50 ThinQ Operating System: Android   I live in a rural area with slow internet, so I have to download all my podcasts before I listen to the...
  • Guido
  • Spotify Legend
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

Add saved albums to playlists

PlanPremiumCountryUSADeviceLaptop programOperating SystemWindows 10 My Question or IssueIs there a way to add multiple albums to a playlist at once from your saved albums? Right now you have to drag & drop them into the playlist or right-click on and...

  • Casual Listener
  • Plan Premium Country USA Device Laptop program Operating System Windows 10   My Question or Issue Is there a way to add multiple albums to a playlist at once from your saved albums? Ri...
  • Jollof
  • Composer
  • 2234 Views
  • 1 replies
  • 0 likes
  • 2234 Views
  • 1 replies
  • 0 likes

Transferring Playlist from another region

I have recently moved from the UK to Australia. I have Spotify Premium in both regions. I am unable to get my playlust from my UK device (iPhone 8+ with iOS 12.4.1) to my new Australian device (iPhone XR with iOS 13.1.2). I have managed to share it w...

  • Regular
  • I have recently moved from the UK to Australia. I have Spotify Premium in both regions. I am unable to get my playlust from my UK device (iPhone 8+ with iOS 12.4.1) to my new Australian device (iPhon...
  • user-removed
  • Not applicable
  • 1277 Views
  • 4 replies
  • 0 likes
  • 1277 Views
  • 4 replies
  • 0 likes

Podcast Names Change to True After Scroll

PlanPremiumCountryUnited StatesDeviceAlienware m15 Laptop Operating SystemWindows 10Build1.1.15.448.g00fba0e3 My Question or Issue (Bug)This isnt a critical issue, just something I noticed while using the app. When scrolling down through a podcast, t...

  • Casual Listener
  • Plan Premium Country United States Device Alienware m15 Laptop  Operating System Windows 10 Build 1.1.15.448.g00fba0e3   My Question or Issue (Bug) This isnt a critical issue, j...
  • Loxer
  • Community Legend
  • 2211 Views
  • 3 replies
  • 5 likes
  • 2211 Views
  • 3 replies
  • 5 likes

Superuser Contribution i was wondering about something

so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and spotify continues to spit in the face to free users who cant afford premium with a barely functional app?

  • Roadie
  •   so does the free android app still have no access to sort your songs in order, no queue, or actual shuffling and spotify continues to spit in the face to free users who cant afford premium wi...
  • Peter
  • Spotify Legend
  • 1777 Views
  • 2 replies
  • 0 likes
  • 1777 Views
  • 2 replies
  • 0 likes

Solved!! Saved Local Files on PC don't play on Mobile

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueLocal Files were uploaded on PC to Spotify. Songs were added to a playlist and saved/hearted. Both PC and Mobile are connected to same internet. Local Files ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Local Files were uploaded on PC to Spotify. Songs were added to a playlist a...
  • Gandalf-el-Brown
  • Casual Listener
  • 2757 Views
  • 4 replies
  • 0 likes
  • local files
  • 2757 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unplayable Songs

Plan: PremiumCountry: USADevice: Samsung Galaxy 8Operating System: - My Question or Issue:This problem just occured early this morning. I clicked on an artist I've been listening to a lot recently without any problems, and it says I don't have any pl...

  • Newbie
  •   Plan: Premium Country: USA Device: Samsung Galaxy 8 Operating System: -   My Question or Issue: This problem just occured early this morning. I clicked on an artist I've been ...
  • Petya
  • Community Legend
  • 3319 Views
  • 1 replies
  • 0 likes
  • 3319 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my downloaded songs were deleted

PlanPremiumCountryIsraelDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueHello, when I restart my phone all of the songs downloaded to my phone are removed and are downloading again. This happens a few times and it's starting...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Hello, when I restart my phone all of the songs downloaded to my phone are r...
  • Petya
  • Community Legend
  • 1616 Views
  • 1 replies
  • 0 likes
  • 1616 Views
  • 1 replies
  • 0 likes

pre-saved album

Hi, I pre-saved the Euphoria soundtrack by Labrinth a couple days before it was released. There are some songs that I didn't like, so I unsaved them. However, whenever I unsave them, the songs keep coming back, but I want to not have them saved anymo...

  • Newbie
  • Hi, I pre-saved the Euphoria soundtrack by Labrinth a couple days before it was released. There are some songs that I didn't like, so I unsaved them. However, whenever I unsave them, the songs keep c...
  • Loxer
  • Community Legend
  • 2242 Views
  • 1 replies
  • 0 likes
  • pre-saved album
  • 2242 Views
  • 1 replies
  • 0 likes

Recommended songs feature missing on playlists

Plan - PremiumCountry - USADevice - Macbook Air 2017 (OSX 10.14) and Macbook Pro 2013 (10.12) My Question or Issue - The recommended songs feature is missing from the bottom of my playlists. This was a key feature for me for using spotify. It has van...

  • Visitor
  • Plan - Premium Country - USA Device - Macbook Air 2017  (OSX 10.14) and Macbook Pro 2013 (10.12)     My Question or Issue - The recommended songs feature is missing from the b...
  • eltoch
  • Composer
  • 1505 Views
  • 1 replies
  • 2 likes
  • 1505 Views
  • 1 replies
  • 2 likes

You cannot play Local Files in any playlist, on version 8.5.25.894 Spotify from Play Store

Plan PremiumCountry: ChileDevice: Samsung Galaxy S7 EdgeOperating System: Android. Along with greeting I will be very grateful to anyone who has the solution to this problem that does not allow me to add a song I have in My Files from my Samsung Gala...

  • Newbie
  • Plan Premium Country: Chile Device: Samsung Galaxy S7 Edge Operating System: Android.   Along with greeting I will be very grateful to anyone who has the solution to this problem that does ...
  • Emilia_8
  • Community Legend
  • 1935 Views
  • 1 replies
  • 0 likes
  • 1935 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 songs from my playlist won't download to my android phone for offline play

I have local files downloaded on my PC's Spotify. I added them to my playlist and the majority downloaded to my Android phone for offline play. That said, there are 3 songs that did not download to my phone. They are grayed out and do not have the do...

  • Visitor
  • I have local files downloaded on my PC's Spotify. I added them to my playlist and the majority downloaded to my Android phone for offline play. That said, there are 3 songs that did not download to m...
  • Petya
  • Community Legend
  • 1347 Views
  • 1 replies
  • 0 likes
  • 1347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing songs in playlist!

Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm paying for Premium!

  • Newbie
  • Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm pay...
  • TubularSteal
  • Music Fan
  • 5962 Views
  • 2 replies
  • 0 likes
  • 5962 Views
  • 2 replies
  • 0 likes

[Mobile] Playlist Order keeps getting changed

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always like that, until without notice the playlist got rand...

  • Newbie
  • So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always li...
  • 1321 Views
  • 0 replies
  • 0 likes
  • Sorting Options
    Troubleshooting
  • 1321 Views
  • 0 replies
  • 0 likes

Multi-select tracks feature disappeared

PlanPremiumCountryUKDeviceSamsung S5 Operating SystemAndroid Lollipop My Question or IssueHi,A feature that has always been lacking on Spotify is the ability to select multiple songs to add to a queue, however, i recently found that by pressing and h...

  • Visitor
  •   Plan Premium Country UK Device Samsung S5  Operating System Android Lollipop   My Question or Issue Hi, A feature that has always been lacking on Spotify is the ability t...
  • VillageHero
  • Regular
  • 2189 Views
  • 2 replies
  • 5 likes
  • 2189 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Sort My Music Artists by Add Date

Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I added. Is there a sort by Add Date feature and I am...

  • Newbie
  • Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I ...
  • Peter
  • Spotify Legend
  • 3783 Views
  • 2 replies
  • 1 likes
  • 3783 Views
  • 2 replies
  • 1 likes

Android Auto Podcast Sort

PlanFamilyCountryUSADevicePixel 3Operating SystemAndroid AutoMy Question or IssueI listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app has limited in car functionality. The Joe Budden Podcast in particula...

  • Casual Listener
  • Plan Family Country USA Device Pixel 3 Operating System Android Auto My Question or Issue I listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app ...
  • osornios
  • Spotify Star
  • 2336 Views
  • 1 replies
  • 1 likes
  • android auto
  • 2336 Views
  • 1 replies
  • 1 likes

Playlist option disappeared in "Your Library".

PlanPremiumCountryU.S.DeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI recently updated Spotify and the option to access my playlists has been removed from the "Your Library" menu. The only way I can even see my playlists is throu...

  • Newbie
  • Plan Premium Country U.S. Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I recently updated Spotify and the option to access my playlists has been removed fro...
  • osornios
  • Spotify Star
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

Solved!! New to spotify, few questions

Free/PremiumPremium FamilyCountryCanada DeviceSamsung g7Operating SystemAndroid 8.0.0 My Question or IssueI'm new to spotify, just coming over from google play music. I was wondering if there's a way to shuffle everything in my library? I have all so...

  • Newbie
  • Free/Premium Premium Family Country Canada   Device Samsung g7 Operating System Android 8.0.0   My Question or Issue I'm new to spotify, just coming over from google play music. ...
  • Emilia_8
  • Community Legend
  • 1559 Views
  • 1 replies
  • 0 likes
  • 1559 Views
  • 1 replies
  • 0 likes

Solved!! Stop displaying podcast from a specific country/language?

Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely interesting. Are taking up space so I have to Google...

  • Visitor
  • Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely i...
  • Jacob
  • Community Legend
  • 2084 Views
  • 1 replies
  • 1 likes
  • Other
  • 2084 Views
  • 1 replies
  • 1 likes