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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76713 Views
  • 61 replies
  • 67 likes
  • 76713 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 40234 Views
  • 58 replies
  • 30 likes
  • 40234 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134916 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134916 Views
  • 62 replies
  • 48 likes

Spotify AI Non Existent?

I've been using Spotify now for years... one thing that has irritated me countless times that is pushing me to just switch is the AI. I can do something simple like play Video Game music. It will play from my Library or a Playlist what I have saved a...

  • Regular
  • I've been using Spotify now for years... one thing that has irritated me countless times that is pushing me to just switch is the AI.   I can do something simple like play Video Game music.&nb...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Playlists missing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy playlists are gone. I have not deleted them. Please help, I spent all summer compiling the...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My play...
  • leshek
  • Newbie
  • 249 Views
  • 1 replies
  • 2 likes
  • 249 Views
  • 1 replies
  • 2 likes

Lieblingssongs Playlist . Lieblingssongs werden auf anderen Geräten nicht angezeigt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

All my playlists are gone! I have premium account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MichaelJerzak
  • Composer
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Add an album to a playlist

Plan FreeCountry ukDevice Android tablet 6.0.1 I've done a clean install (as per thread linked)(8.5.32.889 @ 24nov2019) but when I go to an album there is no option to add 'all tracks' to a playlist.Only 'like all songs' is available.(see screenshot)...

  • Roadie
  • Plan Free Country uk Device Android tablet 6.0.1   I've done a clean install (as per thread linked)(8.5.32.889 @ 24nov2019) but when I go to an album there is no option to add 'all tracks' t...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Playlist on SONOS are gone

PlanPremiumCountryUSA Device(iPhone My Question or IssueI cannot see my playlists from Spotify on Sonos anymore. So I cannot play Spotify playlists on Sonos. On Sonos, it says"Spotify playlists: This content is no longer available." I have not change...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 😎   My Question or Issue I cannot see my playlists from Spotify on Sonos anymore. So I cannot play Spotify playlists on Sonos. On So...
  • 720 Views
  • 0 replies
  • 0 likes
  • 720 Views
  • 0 replies
  • 0 likes

Superuser Contribution [All Platforms][Playlists] Songs played in my playlist are automatically re added to the beginning

When i listen to my playlist it puts the most recent song at the bottom of my playlist and the date added changes to "a few seconds ago." Happens on both mobile and Windows.

  • Newbie
  • When i listen to my playlist it puts the most recent song at the bottom of my playlist and the date added changes to "a few seconds ago." Happens on both mobile and Windows.
  • Guido
  • Spotify Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 745 Views
  • 1 replies
  • 0 likes

Same song titile, artist, album, explicit tag but different spotify URI

PlanPremiumCountryUSDeviceAll My Question or IssueIn my liked music, I have some duplicate songs. Even though the song title, artist, and album are the same (and both have the explicit tag), they are showing as two different songs in my liked songs l...

  • Music Fan
  • Plan Premium Country US Device All   My Question or Issue In my liked music, I have some duplicate songs. Even though the song title, artist, and album are the same (and both have the ex...
  • AeroZ
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Some songs redownload every time I open app or desktop.

Almost every time I open the mobile app or desktop application, it says that 10-20 songs are downloading even though I haven't added anything to my library and nothing should be downloading. I haven't been able to identify any of the songs that have ...

  • Regular
  • Almost every time I open the mobile app or desktop application, it says that 10-20 songs are downloading even though I haven't added anything to my library and nothing should be downloading. I h...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

show musics for selected language only

hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...

  • Visitor
  • hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
  • 1076 Views
  • 0 replies
  • 0 likes
  • languages
    music
  • 1076 Views
  • 0 replies
  • 0 likes

Old playlists keeps reapering and auto downloading

PlanPremiumCountryBrazilDeviceSamsung Galaxy S*+Operating SystemAndroid Oreo My Question or IssueOld playlists that i followed just keeps reappearing and downloading into my cellphone. No matter how many times i unfollow and clear the downloads, they...

  • Visitor
  •   Plan Premium Country Brazil Device Samsung Galaxy S*+ Operating System Android Oreo   My Question or Issue Old playlists that i followed just keeps reappearing and downloa...
  • cohenyossi1974
  • Casual Listener
  • 509 Views
  • 2 replies
  • 2 likes
  • 509 Views
  • 2 replies
  • 2 likes

Playlist updating and saving

PlanPremiumCountryUSADevice()Operating System( Android.) My Question or IssueI would like to create a playlist and update it with new songs once a week while saving the previous list. Is this possible , if so, How do i do that?Thanks,John

  • Newbie
  • Plan Premium Country USA Device () Operating System ( Android.)   My Question or Issue I would like to create a playlist and update it with new songs once a week while saving the previ...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Removed all songs - still showing artists and albums

PlanPremiumCountryUnited KingdomDeviceiPhone 11 Pro Max, MacBook Pro (2019)Operating SystemiOS 13.2.3, MacOS 10.15.1 My Question or IssueI have used Tune my Music to import into Spotify from Apple Music and I have realised that it didn't take into ac...

  • Visitor
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Max, MacBook Pro (2019) Operating System iOS 13.2.3, MacOS 10.15.1   My Question or Issue I have used Tune my Music to import i...
  • MichaelJerzak
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Albums are downloaded automatically

PlanPremiumCountryIsraelDevice Samsung Galaxy 9My Question or Issuemany albums i heard lately are being downloaded automatically again and again to my library even after i deleted them. it's totally weird. what can i do to prevent it? i deleted cache...

  • Casual Listener
  •   Plan Premium Country Israel Device  Samsung Galaxy 9 My Question or Issue many albums i heard lately are being downloaded automatically again and again to my library even after i ...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Solved!! Adding song to Playlist dropdown does not show all my playlists

PlanPremiumCountryUSADeviceiPhone 8, Dell computerOperating SystemiOS 10, Windows My Question or IssueI have created 20+ playlists. When I come across a song I want to add to one of my created playlists; I click on "...", then "Add to Playlist". The ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8, Dell computer Operating System iOS 10, Windows   My Question or Issue I have created 20+ playlists. When I come across a song I want to add to...
  • OneByBoo
  • Roadie
  • 3419 Views
  • 3 replies
  • 0 likes
  • 3419 Views
  • 3 replies
  • 0 likes

songs on repeat/rewind playing songs i have NEVER listened to

last year when i used the summer rewind feature, it had a couple of songs that i blasted all summer, but a bunch more that i've never heard in my life. i thought it might be that the algorithm was populating my playlist because i didn't really use sp...

  • Newbie
  • last year when i used the summer rewind feature, it had a couple of songs that i blasted all summer, but a bunch more that i've never heard in my life. i thought it might be that the algorithm was po...
  • Najki
  • Casual Listener
  • 2423 Views
  • 1 replies
  • 1 likes
  • 2423 Views
  • 1 replies
  • 1 likes

More than one artis with the same name

HiMy name is Mikael Körner and I'm in a Swedish band with the name Funhouse. We have released albums since 1993 but there's a few other bands with the same name "Funhouse" and we all end up as one artist on Spotify.Is there a way to change this? For ...

  • Casual Listener
  • Hi My name is Mikael Körner and I'm in a Swedish band with the name Funhouse. We have released albums since 1993 but there's a few other bands with the same name "Funhouse" and we all end up as one ...
  • mikaelkorner
  • Casual Listener
  • 828 Views
  • 2 replies
  • 0 likes
  • 828 Views
  • 2 replies
  • 0 likes

Solved!! removing songs from top listens

bit of a weird request here. i checked my most listened songs with a third party site and the top two tracks are awful, only got there because my ex with horrible taste kept playing them. i'm one of those people that obsesses over spotify wrapped, so...

  • Casual Listener
  • bit of a weird request here. i checked my most listened songs with a third party site and the top two tracks are awful, only got there because my ex with horrible taste kept playing them. i'm one of ...
  • concreteslab777
  • Casual Listener
  • 41213 Views
  • 2 replies
  • 4 likes
  • most listened
    Spotify Wrapped
    top listens
    Top Songs
    top tracks
  • 41213 Views
  • 2 replies
  • 4 likes

WHYWHYWHYWHY????!!!!!!!!!!!!!!!

PlanPremium Operating Windows 10 My Question or Issue WHY Do I have to download my ENTRE music library every month or so it's a pointless stupid pain in the **bleep** and I want to know WHY!!!!!@!@☆

  • Casual Listener
  • Plan Premium   Operating Windows 10   My Question or Issue    WHY Do I have to download my ENTRE music library every month or so it's a pointless stupid pain in the **bleep**...
  • 561 Views
  • 0 replies
  • 1 likes
  • 561 Views
  • 0 replies
  • 1 likes

Playlist and "liking" track/albums questions

PlanFree/PremiumCountry - UK DeviceSamsung S7 Operating SystemAndroid My Question or IssueWhilst I do like Spotify and it does have a great selection of music to delve into I do have some frustrations with it. I know there is an ideas section on the ...

  • Roadie
  • Plan Free/Premium Country - UK   Device Samsung S7   Operating System Android   My Question or Issue Whilst I do like Spotify and it does have a great selection of music to ...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes