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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299653 Views

96 replies

90 likes

  • 299653 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163692 Views

235 replies

44 likes

  • 163692 Views
  • 235 replies
  • 44 likes

Daily Mixes dont updat

PlanFreeCountrySlovakiaDeviceHuawei P20 LITEOperating SystemWindows 10 My Question or IssueHey i got problem with my daily mixes. They stoped updating and im listening to same mixes for around 3/4 weeks and im staring to even remember lyrics of every...

Casual Listener

Plan Free Country Slovakia Device Huawei P20 LITE Operating System Windows 10   My Question or Issue Hey i got problem with my daily mixes. They stoped updating and im listening to sam...

Tatarec

Casual Listener

492 Views

2 replies

1 likes

  • 492 Views
  • 2 replies
  • 1 likes

Downloaded Songs - Offline

PlanPremiumCountryPHDeviceAsus Zenfone Max Plus M1Operating SystemAndroid Oreo My Question or IssueHello there!I have a Family Premium account. And upon the latest update (Version 8.5.50.916) my downloaded songs, that I can play offline before, sudde...

Newbie

Plan Premium Country PH Device Asus Zenfone Max Plus M1 Operating System Android Oreo   My Question or Issue Hello there! I have a Family Premium account. And upon the latest upd...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Corrupt album

PlanPremiumCountryIsraelDeviceHuawei P30 PRO / Windows Desktop PCMy Question or IssueThe album Diamonds by the band Enforcer is corrupted, most songs can only play the first seconds and then they stop and skip (listen to the album directly from spoti...

Newbie

Plan Premium Country Israel Device Huawei P30 PRO / Windows Desktop PC My Question or Issue The album Diamonds by the band Enforcer is corrupted, most songs can only play the first seconds and...

Mozer

Composer

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Downloaded songs

PlanPremiumCountryCanadaDevice(iPhone Operating System(iOS)My Question or Issuei have my two main playlists downloaded on my phone for offline listening, however i do have my cellular data turned on for the spotify app as well. i have noticed that sp...

Casual Listener

  Plan Premium Country Canada Device (iPhone 😎 Operating System (iOS) My Question or Issue i have my two main playlists downloaded on my phone for offline listening, however i do have...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

If you cancel and then reactivate an account will all your playlists/albums still be there?

Hey, During this troublesome time I am looking to cut back on costs and cancelling my spotify Family account but would reactivate it once I was back at work and being paid, does anyone know if I cancel and in 3/4 months time reactivate my account wou...

Casual Listener

Hey,  During this troublesome time I am looking to cut back on costs and cancelling my spotify Family account but would reactivate it once I was back at work and being paid, does anyone know if...

OneByBoo

Roadie

5014 Views

5 replies

0 likes

  • 5014 Views
  • 5 replies
  • 0 likes

Songs in playlist not visible on the phone app

Recently out of a premium plan, and now o cant see the content/songs in any of my playlist when I'm in the phone app. That includes the ones I myself have made. Does it have anything to do with it being the free version?Is seeing songs in the playlis...

Casual Listener

Recently out of a premium plan, and now o cant see the content/songs in any of my playlist when I'm in the phone app. That includes the ones I myself have made.    Does it have anything t...

Chrmq

Casual Listener

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist don't availble only on my account

PlanPremium (Family Subscription)CountryPhilippinesDevice(Honor 9 and PC)Operating System(Android 9 and Windows 10)Email*snip* My QuestionDear support for Spotify, for more than half a year now only on my account the Neon Genesis Evangelion playlist ...

Casual Listener

Plan Premium (Family Subscription) Country Philippines Device (Honor 9 and PC) Operating System (Android 9 and Windows 10) Email *snip*   My Question Dear support for Spotify, for mo...

ValeraSaray

Casual Listener

989 Views

2 replies

1 likes

  • 989 Views
  • 2 replies
  • 1 likes

'New releases for you' keeps showing this artist I don't know

PlanPremiumCountryThailandDeviceiPhone 11, PC DesktopOperating SystemiOS 13.3.1, Windows 10My Question or IssueThis Osesco guy's album keeps showing on my 'New releases for you' feature.I never ever know this artist or listen to the song similar to t...

Visitor

Plan Premium Country Thailand Device iPhone 11, PC Desktop Operating System iOS 13.3.1, Windows 10 My Question or Issue This Osesco guy's album keeps showing on my 'New releases for you' fea...

OneByBoo

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Multiple Problems with Liked Songs

Plan: PremiumCountry: United States Device: iPhone 6 + Desktop MacOperating System: iOS 12 + macOS Catalina My Question or IssueI have two pretty big issues with my Liked Songs playlist. The first issue is that songs I didn't like keep appearing in m...

Casual Listener

  Plan: Premium Country: United States   Device: iPhone 6 + Desktop Mac Operating System: iOS 12 + macOS Catalina     My Question or Issue I have two pretty big issues wi...

633 Views

0 replies

0 likes

liked songs
Shuffle Algorithm
Shuffle play
  • 633 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issue with recommended music

PlanPremiumCountryThe NetherlandsDeviceHarman Kardon Citation One (Google Speaker), and all my other devices with spotify.Operating System* My Question or IssueMy father has a google home speaker which is connected to my spotify account.He currently ...

Newbie

Plan Premium Country The Netherlands Device Harman Kardon Citation One (Google Speaker), and all my other devices with spotify. Operating System *   My Question or Issue My father has ...

Mario

Spotify Legend

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Local Files not showing up in Artists album

I have all the song of the album as local files downloaded but they wont sync with the corresponding playlist if anyone can help me or clarify it for me please.

Visitor

I have all the song of the album as local files downloaded  but they wont sync with the corresponding playlist   if anyone can help me or clarify it for me please.

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Daily Drive gone?

None of the below information is PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 & S10Operating SystemAndroid 10 My Question or IssueSince today, the daily drive playlist is gone. Where is it?! It was the perfect mix of my favorite music and up to d...

Newbie

None of the below information is  Plan Premium Country Germany Device Samsung Galaxy S8 & S10 Operating System Android 10   My Question or Issue Since today, the daily drive ...

GreyToTheGrave

Music Fan

10150 Views

24 replies

5 likes

Daily Drive
  • 10150 Views
  • 24 replies
  • 5 likes

I have this tracks that arent mine but are not in spotify, how may I upload them to spotify?

PlanPremiumCountryGuatemalaDeviceN.A. My Question or IssueThis tracks are from the brodway dance, but i would like to have them on spotify is this possible?

Visitor

Plan Premium Country Guatemala Device N.A.   My Question or Issue This tracks are from the brodway dance, but i would like to have them on spotify is this possible?

OneByBoo

Roadie

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

How do I correctly format a featured artist in Local Files?

I'm currently trying to put Aphex Twin's Warehouse Project DJ set onto Spotify through local files, and I have split the long recording into the tracks that are performed.Due to it being a DJ set, I want the artist field for songs that aren't Aphex T...

Regular

I'm currently trying to put Aphex Twin's Warehouse Project DJ set onto Spotify through local files, and I have split the long recording into the tracks that are performed. Due to it being a DJ set, ...

946 Views

0 replies

4 likes

artist
featured artists
local files
metadata
metadata.artist
  • 946 Views
  • 0 replies
  • 4 likes

Songs missing

Pleas help me. I had nearly 300 liked songs, right now I could see only 50. Please help me to get back my song

Visitor

Pleas help me. I had nearly 300 liked songs, right now I could see only 50. Please help me to get  back my song

OneByBoo

Roadie

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Albums that I have not downloaded on my list

Hello, There are so many downloaded albums in my library that I have never listened in my life and therefore I have not downloaded. They contain a huge amount of space and it is very hard to delete them all. Your suggestion will be much appreciated. ...

Visitor

Hello,  There are so many downloaded albums in my library that I have never listened in my life and therefore I have not downloaded. They contain a huge amount of space and it is very hard to d...

OneByBoo

Roadie

564 Views

1 replies

0 likes

Download error
  • 564 Views
  • 1 replies
  • 0 likes

spotify deleting songs from my playlist (almost all!!)

i have a playlist and about 2 weeks ago it deleted ALL THE SONGS from it except for 1 and i was so confused. but after i refreshed it for a while it came back. but now today it did the SAME THING!!!!!!!!! AND I CANT GET IT BACK!!!!! THIS IS SO FUCJIN...

Casual Listener

i have a playlist and about 2 weeks ago it deleted ALL THE SONGS from it except for 1 and i was so confused. but after i refreshed it for a while it came back. but now today it did the SAME THING!!!!...

behehehe27

Casual Listener

1128 Views

2 replies

0 likes

  • 1128 Views
  • 2 replies
  • 0 likes

Cover art issue with my local file

PlanPremiumCountryUnited StatesDeviceiPhone 11 Pro, Microsoft Surface LaptopOperating SystemiOS 13.3, Windows 10 My Question or IssueMy local file's cover art only shows up on the device the music is currently playing from. For example, when I normal...

Casual Listener

Plan Premium Country United States Device iPhone 11 Pro, Microsoft Surface Laptop Operating System iOS 13.3, Windows 10   My Question or Issue My local file's cover art only shows up o...

AeroZ

Composer

415 Views

1 replies

0 likes

Other
  • 415 Views
  • 1 replies
  • 0 likes

Playing one song, I play something else its good, but then again that one song start play , shufflei

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

引きこもり

Roadie

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Automatically add song to Liked Songs Library

PlanPremiumCountryCanadaDevicedesktop PCOperating SystemWindows 10 My Question or IssueWhen adding an album to the Album library (aka liking the album to download it), could we have automatically have the songs contained in the album to the Liked Son...

Visitor

Plan Premium Country Canada Device desktop PC Operating System Windows 10   My Question or Issue When adding an album to the Album library (aka liking the album to download it), could ...

Ivan

Spotify Legend

910 Views

1 replies

0 likes

  • 910 Views
  • 1 replies
  • 0 likes