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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 185967 Views
  • 68 replies
  • 71 likes
  • 185967 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 59435 Views
  • 85 replies
  • 36 likes
  • 59435 Views
  • 85 replies
  • 36 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 142160 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 142160 Views
  • 63 replies
  • 49 likes

Superuser Contribution Spotify Recommendations

My kids are listening to music through my Echo and all that Spotify recommends is not to my taste...How can I tune Spotify to not include music that is played through Alexa/Echo as music that I like?

  • Newbie
  • My kids are listening to music through my Echo and all that Spotify recommends is not to my taste... How can I tune Spotify to not include music that is played through Alexa/Echo as music that I lik...
  • Mario
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Spotify Recommendations
  • 421 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Feature Request: Remove songs from Spotify made playlists

Family Premium PlanUSA iPhone 7 Plus, Google Pixel 3, OS X, Google Chromebook, Google Audiocast Hi, I would like to be able to remove certain songs and albums from consideration for my Spotify made playlists. This does not seem to be a possibility at...

  • Visitor
  •       Family Premium Plan USA   iPhone 7 Plus, Google Pixel 3, OS X, Google Chromebook, Google Audiocast   Hi,   I would like to be able to remove certain so...
  • Katerina
  • Spotify Legend
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify adding every song I listen to to one of my playlists

PlanPremiumCountryGermanyDevicePC, SmartphoneOperating SystemWindows 10, Android 10 My Question or IssueHey, yesterday I noticed that spotify adds almost every song I listen to to one of my playlists without me doing anything.I've already tried clear...

  • Newbie
  • Plan Premium Country Germany Device PC, Smartphone Operating System Windows 10, Android 10   My Question or Issue Hey, yesterday I noticed that spotify adds almost every song I listen ...
  • Katerina
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music being deleted every few days

PlanPremiumCountryU.K.DeviceLG G7 ThinQOperating SystemAndroid version 9 My Question or IssueThis has been happening a couple of times a week for the last few months, I don't know what triggers it but Spotify is deleting ALL my downloaded music. Does...

  • Casual Listener
  • Plan Premium Country U.K. Device LG G7 ThinQ Operating System Android version 9   My Question or Issue This has been happening a couple of times a week for the last few months, I don't...
  • Peter
  • Spotify Legend
  • 1234 Views
  • 3 replies
  • 0 likes
  • songs
  • 1234 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Your Top 100 Songs 2019 on my Spotify

Hi! I got an email a few weeks ago to say that my Top 100 Songs Of 2019 playlist was ready for download. However, I tried to access it on the app on both iPhone and iPad but gotten either error messages or links to last year or the year before’s play...

  • Music Fan
  • Hi!   I got an email a few weeks ago to say that my Top 100 Songs Of 2019 playlist was ready for download. However, I tried to access it on the app on both iPhone and iPad but gotten either er...
  • Guido
  • Spotify Legend
  • 737 Views
  • 1 replies
  • 0 likes
  • confused
    wrapped2019
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I go to my library and playlists it says you added (song) then WE added (song) and I can...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • Peter
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Songs won't play

PlanPremiumCountryUSADevicePC Desktop appOperating SystemWindows 10 My Question or IssueI can find an album but i can't play any of the songs....? here is a link to the album. https://open.spotify.com/album/6cHRb2Kb6mQbGb10lPiaRn Oddly, if i search i...

  • Roadie
  • Plan Premium Country USA Device PC Desktop app Operating System Windows 10   My Question or Issue I can find an album but i can't play any of the songs....?   here is a link to ...
  • Luan
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liker Songs Filter Not Working.

PlanFreeCountryAustraliaDeviceDesktopOperating SystemWindows 8 My Question or IssueA few months ago my filter on my 'Liked Songs' section stopped working, I first thought that it would be fixed within a few weeks and didn't worry about it. But a few ...

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  • Casual Listener
  • Plan Free Country Australia Device Desktop Operating System Windows 8   My Question or Issue A few months ago my filter on my 'Liked Songs' section stopped working, I first thought tha...
  • AeroZ
  • Composer
  • 1132 Views
  • 8 replies
  • 0 likes
  • 1132 Views
  • 8 replies
  • 0 likes

Superuser Contribution App crashes phone and drops all downloads

PlanPremiumUSA DeviceGoogle Pixel 2 (not XL) My Question or IssueThis has happened several times. I will go into my liked songs when offline to play my downloaded music or podcasts and the app crashes (which in turn restarts my phone) and all of my s...

  • Visitor
  • Plan Premium USA   Device Google Pixel 2 (not XL)   My Question or Issue This has happened several times. I will go into my liked songs when offline to play my downloaded music or p...
  • Mario
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Songs I like on pc don't show on my phone

PlanPremiumCountryIndiaDeviceAsus Zenfone Pro M1, Open web playerOperating System(Android Nougat, Windows 10) My Question or Issue I liked some songs on the desktop web player but they don't show up as liked songs on my Spotify phone app.

  • Visitor
  • Plan Premium Country India Device Asus Zenfone Pro M1, Open web player Operating System (Android Nougat, Windows 10)   My Question or Issue   I liked some songs on the desktop we...
  • Emilia_8
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in sharing on IG stories

Hello, my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and cleared the cache but the problem continues to occur.Pleas...

  • Casual Listener
  • Hello,  my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and ...
  • Peter
  • Spotify Legend
  • 2552 Views
  • 6 replies
  • 1 likes
  • 2552 Views
  • 6 replies
  • 1 likes

Solved!! Can't delete songs from old computer's local files

Hello! So I had to change computers because my old one stopped working. However I had some local files that I had liked and put in my liked songs out of convenience and now I can't delete them. I tried unstarring them from both my phone and my comput...

  • Casual Listener
  • Hello! So I had to change computers because my old one stopped working. However I had some local files that I had liked and put in my liked songs out of convenience and now I can't delete them. I tri...
  • Naifyj
  • Casual Listener
  • 1417 Views
  • 3 replies
  • 0 likes
  • Greyed
    local files
    songs
  • 1417 Views
  • 3 replies
  • 0 likes

Where are the lyrics?

I saw my friend using spotify with lyrics when he scrolls down the song, while mine doesn't have any. Are the lyrics a beta program or some phones aren't supported? I saw spotify making an article about being able to view lyrics recently. But seems l...

  • Visitor
  • I saw my friend using spotify with lyrics when he scrolls down the song, while mine doesn't have any. Are the lyrics a beta program or some phones aren't supported? I saw spotify making an article ab...
  • AeroZ
  • Composer
  • 993 Views
  • 2 replies
  • 0 likes
  • 993 Views
  • 2 replies
  • 0 likes

Superuser Contribution why is Spotify adding songs to MY playlist? IF I WANT A SONG ON MY PLAYLIST I WILL ADD IT!!!

PlanPremiumCountryUSA DevicepixlOperating SystemAndroid My Question or IssueWhy is Spotify adding songs to MY playlist!? I'm paying for the aongs I WANT on MY playlist, not for these aholes to stick in there. I have to go in every few songs a delete ...

  • Visitor
  • Plan Premium Country USA   Device pixl Operating System Android   My Question or Issue Why is Spotify adding songs to MY playlist!?  I'm paying for the aongs I WANT on MY pl...
  • Mario
  • Spotify Legend
  • 1986 Views
  • 1 replies
  • 1 likes
  • 1986 Views
  • 1 replies
  • 1 likes

New User - I did try to search for answer but...

Plan Free/Premium - Thinking of going PremiumCountry USA Device iOS & OS X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a fairly extensive personal library (bootl...

  • Visitor
  • Plan  Free/Premium - Thinking of going Premium Country USA   Device iOS & OS X (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Ore...
  • AdamDamon
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution A question about statistics

Looking through my 2019 wrapped, it got me thinking about the information that is presented to me. For example it told me that I had discovered 460 artists which I don’t think for one second is accurate. So was trying to think how they come to that f...

  • Roadie
  • Looking through my 2019 wrapped, it got me thinking about the information that is presented to me. For example it told me that I had discovered 460 artists which I don’t think for one second is accur...
  • AdamDamon
  • Spotify Star
  • 1208 Views
  • 1 replies
  • 0 likes
  • 1208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stop downloading albums!

PlanPremiumCountryUSADeviceS8Operating SystemAndroid 9 My Question or Issue Started today... under "Your Library" in both Playlists and Albums, it will say it's downloading random albums that I've liked. I click each one, uncheck the Downloading box,...

  • Casual Listener
  •   Plan Premium Country USA Device S8 Operating System Android 9   My Question or Issue   Started today... under "Your Library" in both Playlists and Albums, it will say it'...
  • Petya
  • Community Legend
  • 1669 Views
  • 8 replies
  • 2 likes
  • 1669 Views
  • 8 replies
  • 2 likes

Superuser Contribution Filtering song won't play next song on the filtered list

When I try to filter on my playlist (I have over 900 songs) the next song that plays is the one on the playlist and not on the filtered one. Let's say. I wanna hear a specific band, but that band has done collabs with other artist and I want to hear ...

  • Casual Listener
  • When I try to filter on my playlist (I have over 900 songs) the next song that plays is the one on the playlist and not on the filtered one. Let's say. I wanna hear a specific band, but that band has...
  • Peter
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charging twice a month?

Hi,It seems that I was charged twice a month by spotify. I have only one account. Before March 2019, the payment was normal. From March on, I was being charging 4.99 euros twice each month. I have only one student subscription. You can see that on De...

  • Visitor
  • Hi, It seems that I was charged twice a month by spotify. I have only one account. Before March 2019, the payment was normal. From March on, I was being charging 4.99 euros twice each month. I have ...
  • Mario
  • Spotify Legend
  • 1283 Views
  • 2 replies
  • 0 likes
  • 1283 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to change the country specific recommendations

Ok, so I am English but live in Portugal, currently using Spotify free. Spotify seems to think thatbecause I live in Portugal I want playlist recommendations, elbums, discover etc of the Portugeuse market. I don't. I want English recommendations,as d...

  • Casual Listener
  • Ok, so I am English but live in Portugal, currently using Spotify free.   Spotify seems to think thatbecause I live in Portugal I want playlist recommendations, elbums, discover etc of the P...
  • Katerina
  • Spotify Legend
  • 79276 Views
  • 105 replies
  • 113 likes
  • 79276 Views
  • 105 replies
  • 113 likes