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Your Library

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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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Spotify Star

-Karma-

Roadie

287886 Views

89 replies

88 likes

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Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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Spotify Star

Trazyyyyyy

Visitor

147695 Views

230 replies

44 likes

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Superuser Contribution Spotify Premium on my iPhone, when Offline, plays one song ONLY....then stops

PlanPremiumCanada DeviceiPhone 8 I've noticed lately that when I'm in my van or out for a stroll and I'm listening to music OFFLINE on my iPhone 8, my Premium Account only plays one song, then the player shuts off. I've logged out, deleted the app, s...

Casual Listener

Plan Premium Canada   Device iPhone 8   I've noticed lately that when I'm in my van or out for a stroll and I'm listening to music OFFLINE on my iPhone 8, my Premium Account only pla...

kalimbadb

Casual Listener

1686 Views

4 replies

1 likes

  • 1686 Views
  • 4 replies
  • 1 likes

Solved!! Deleted Song

Plan: Premium Device: allMy Question or Issue Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my account to yesterdays settings or tell me the song i deleted. i provide my UserID /name...

Casual Listener

Plan: Premium     Device: all My Question or Issue   Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my acc...

CrusoeNC

Casual Listener

903 Views

2 replies

0 likes

deleted song
  • 903 Views
  • 2 replies
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Missing podcasts

PlanPremiumCountryIsraelDevicePC, Samsung S8+ ,WebplayerOperating SystemWindows 10, Android 9 My Question or IssueIn the last week lots of podcasts disappeared from my library , I had a week ago above 10 shows, and I have just 1, I don't even find th...

Casual Listener

Plan Premium Country Israel Device PC, Samsung S8+ ,Webplayer Operating System Windows 10, Android 9   My Question or Issue In the last week lots of podcasts disappeared from my librar...

Zeetek

Music Fan

647 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Why Can't I make a Playlist of Podcast Episodes?

I'd love to be able to make a playlist of individual podcast episodes I find interesting to come back to and listen later (when I'm not pretending to be resident office DJ). But I discovered this morning, you can't make a playlist of podcast episodes...

Newbie

I'd love to be able to make a playlist of individual podcast episodes I find interesting to come back to and listen later (when I'm not pretending to be resident office DJ). But I discovered this mor...

illya

Music Fan

2632 Views

2 replies

37 likes

  • 2632 Views
  • 2 replies
  • 37 likes

Playlist on a Smart TV

PlanPremiumCountryPortugalDeviceLG Smart TVOperating System My Question or IssueSince a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300.I've re-install the app the the problem continues.

Regular

Plan Premium Country Portugal Device LG Smart TV Operating System   My Question or Issue Since a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300. I've re-i...

nahyden69

Regular

673 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution How to delete daily drive playlist

How can I delete the daily drive playlist? Everytime I get in my car it is constantly poping up to the top of my suggested lists and in my daily mixes in apple car play. Because it always the first on my suggested list I am always constantly tapping ...

Visitor

How can I delete the daily drive playlist? Everytime I get in my car it is constantly poping up to the top of my suggested lists and in my daily mixes in apple car play. Because it always the first o...

fraktalisman

Roadie

3169 Views

4 replies

5 likes

apple
Apple Car Play
Daily Drive
iOS
  • 3169 Views
  • 4 replies
  • 5 likes

Superuser Contribution Duplicate Songs

I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage? PlanPremiumCountryUSADeviceComputer, phoneOperating SystemA...

Visitor

I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage?   ...

Mario

Spotify Legend

453 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlists

Hi i need help with that:i have some song in „playlist“ i like <3...can i move them all at once in some playlist ? or can i do playlist with public for everyone?

Visitor

Hi i need help with that: i have some song in „playlist“ i like <3...can i move them all at once in some playlist ?  or can i do playlist with ❤️ public for everyone? 

Mario

Spotify Legend

350 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Grayed out songs

So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app and and some local songs that play on desktop, but...

Visitor

So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app...

Ivan

Spotify Legend

456 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

ALMOST ALL SONGS VANISHED from a collaborative playlist-please help!

 I have created a collaborative list and after having collected almost 500songs (35hours of music) most of the songs vanished from the list after a month!!we created it from almost a scratch and it happened for the second time!!more than 200songs are...

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Visitor

  I have created a collaborative list and after having collected almost 500songs (35hours of  music) most of the songs vanished from the list after a month!! we created it from almost a sc...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

[Playlists] fix spotify please

Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists and songs that I have gone tired of listening to / ...

Casual Listener

Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists ...

493 Views

0 replies

4 likes

Playlists
  • 493 Views
  • 0 replies
  • 4 likes

Certain Band STILL not playing

okay, I have seen several topics on this and all say it has been resolved in response, but I’ve done everything in the world (redownloading app, turning off internet, ect) and I STILL can’t play songs from a certain band, specifically Panic at the Di...

Casual Listener

okay, I have seen several topics on this and all say it has been resolved in response, but I’ve done everything in the world (redownloading app, turning off internet, ect) and I STILL can’t play song...

TimmyNTommy

Casual Listener

1270 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Current ads

I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of her music thanks if anyone could help.

Casual Listener

I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of h...

EthanS1

Community Legend

998 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Local files

I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my playlist and everytime I try to get it back, it wo...

Visitor

I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my...

annavie

Newbie

437 Views

1 replies

2 likes

  • 437 Views
  • 1 replies
  • 2 likes

Adding to playlist but not hearting the song approach?

PlanPremiumCountryIrrelevantDeviceIrrelevantOperating SystemIrrelevant My Question or IssueHi, Right off the bat I'd like to say that I know there's a similar, related topic to what I'm about to ask (https://community.spotify.com/t5/Your-Library/What...

Casual Listener

Plan Premium Country Irrelevant Device Irrelevant Operating System Irrelevant   My Question or Issue Hi,   Right off the bat I'd like to say that I know there's a similar, relat...

DeutscheGabanna

Casual Listener

368 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution [Android & MacOS] Can't play track filtered in 'Liked Songs'

Premium userFrance Mobile : Xperia Z5 Compact - Android 7.1.1PC: Mac OS X 10.14.6 In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of the playlist and try to play.Nothing happen.This is working well on standard pl...

Casual Listener

Premium user France   Mobile : Xperia Z5 Compact - Android 7.1.1 PC: Mac OS X  10.14.6   In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of ...

morvonez

Casual Listener

377 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Will Spotify ever add support for lossless files?

My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotify. At the very worst, I can always convert my desir...

Visitor

My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotif...

Elena

Moderator

844 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Superuser Contribution Succesfull downloaded songs to macbook pro

My Question or IssueI am a Premuim customer I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my account to play the downloaded music, available but didn't succeed find...

Casual Listener

  My Question or Issue I am a Premuim customer  I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my acc...

Elena

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error My Library restart at first song in alphabetical order or last song added

I have an error in My library, when I play a song (I listen to my music in alphabetical order), the next song I listen to is the first one, if I don't use the app for a while and when it automatically closes and I reopen it, it changes to the last ad...

Casual Listener

I have an error in My library, when I play a song (I listen to my music in alphabetical order), the next song I listen to is the first one, if I don't use the app for a while and when it automaticall...

Mario

Spotify Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes